Minot, ND 58702
Trk has new style fuel filter only available at ford. They told me to have Trk their by 1pm. Told them the filter was only available at ford. They order the wrong one. Also told them that the cost of filter was $86.00 at ford. Actually on phone while their. After setting their from 12:30 pm to 5 pm and only getting fuel filter and tires rotated. Witch should only take 1.5 hrs max at the longest to have done. I told them to skip the oil change. Said they have nothing to do with oil department. But yet they line up the work for them. After canceling the oil do to being their 4.5 hrs already they brought me my bill. They charged me .8 hrs to change fuel filter witch is fair. But then they tried bending me over by charging me 100% mark up on filter. I lost it when I seen this. I have in the past brought all my vehicles their for service. Have had some minor and major issues with the service. I stopped going their about a year ago. Figured I would give them another try and haveing good service. Well I was wrong and unfortunately I won't be back their anytime soon.
Hello this is Kevin from Tires Plus. I would like to let you know that the tires you ordered through us were on order as of 7:35 June 9th your work order was created at 7:17 June 9th. All of our deliveries are usually here by 1130 am the next day. We were unaware that the delivery company had added a new driver to this route on Monday June 12th. The driver had gotten lost causing the delay in our tires being delivered. I apologize for the delay. We are looking for a back up to help rectify this from happening in the future. Thank you for your business and we look forward to your next visit at Tires Plus.
Kevin Weber Store Manager
I will not give even one star! Unfortunately, I couldn't submit this until I entered one star. Remember, your score is ZERO!!!
Thank you for your feedback. We have tried to reach out to you on Thursday and Friday and have left messages on your voicemail.
We are sorry that you had issues with your vehicle. We have researched your records and have discovered that your brakes where in the Yellow from a “Visual Inspection” with a tech. We recommend an inspection with a Certified Mechanic any time they are in the Yellow. We guarantee the work we do for a 12 month or 12,000 mile warranty. After driving 300 miles may have been what it took to have the brakes in the red and not provide the safe performance.
Please reach out to the store Manager Pete at 701-837-1301. Once again, we apologize that you had issues with your vehicle.
I am so sorry to hear about the poor experience at our store. We really do pride ourselves on your satisfaction. I did some research and it looks like the tires you were quoted were for a Ford Focus with 15 inch rims, but your vehicle has 16" inch rims. That is why the price difference and I believe the manager explained that to you. If I am missing something, please let me know. I did check it out and your vehicle does have a 15 inch option, so I don't think they were purposefully giving you the wrong information. I really appreciate your feedback and your business, so please let me know if I can further explain or help in this matter.
CEO of Tires Plus ND