Overview

Overall Rating 4.28/5Overall Rating 4.28/5Overall Rating 4.28/5Overall Rating 4.28/5rating 4.28

246 Reviews

87% Would Recommend
Latest Review 5 months ago

Reviews


RP
Romelito p.
Minot, ND
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/29/2018
Has Potential to be the best customer service businessservice in the tire business
Paying attention and listen carefully what's the customer wants to do as far as a spare tire or any tools that requires proper place to return the tools needed it's one way of helping a disabled customer for his limitation what they can do one way. Doing an extra mile helping they see that customer needs assistance simply was bypass and ignore and did not relay the message that leads to service failure my last very concerning an alarming I did not receive my original car key what I did receive a receipt a car lock for my wheels and my debit card I never seen my original key I went straight to the company service shuttle where I'm at the driver so I can return my rental car by the time I get back cleaning my car I've been told that the key was given to me so I went straight to the car rental company they help me search the key and unsuccessful I check my car so with the van company shuttle it was very unfortunate a su
Unsuccessful search the same staff that help me over the phone what's promise to not to worry the spare tire will be placed back on Trunk so keeping my trust and able to be comfortable that she will take care of thatmy height in the expectation because I love this place I'll be coming here when there's a problem totally wiped out trust Foundation that was built up over the years I'd be coming here because for me sometimes up little things that can be done accordingly I believe that was ignored because the will of not doing it that was already be set her mind because no big deal possible customer will not check if the requested service was done accordingly and found
Very alarming and I thing that I cannot take the original key.wasnt Return to me at all I would like to know if she's telling me the truth. She handed me the original key if you guys have something to support her statement based on your security camera if there's available installed help me track that key if the camera captured it all then my big apology I will be released before I left during closing time I gave the staff a Kudos a compliment that's what the an awesome team they have the service is great now this was before the fact I found that Mikey is missing because I came back from returning the car rental so I came back to Tire Plus to pick up my car that's the time I found out

RH
Robert H.
West Fargo, ND
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/16/2018
CAR Repair
When u take a car In for overheating and they sell you services like radiator flush when the electric fan is not working and the car still overheats that is wrong.They over charge for parts and service and do not always correct things

TJ
Troy J.
Grenora, ND
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/03/2018
Over priced
I wouldn’t go back. Charged me for balancing 4 tires when only 2 needed it. The other two were balanced when they were put on 100 miles ago. Charged way to much and couldn’t explain what it was for.

JC
Jason C.
Karlsruhe, ND
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2017
Poor customer service
DO NOT Get tires plus to change brakes on your vehicle or do any service work on your vehicles, my brakes fell of 400 miles after they worked on it, and my truck leaked oil and antifreeze after I got back from them working on it. You might be okay with getting tires from them, but they don't stand behind their work.

JD
J D.
Palmer, AK
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2017
Rip off on parts
More than doubled the price of parts. Had the left ball joint done for 309. $. Their estimates were 644.94$ NO THANKS. Went elsewhere

AF
ALAN / KRISTY F.
Minot, ND
Ford F-250 Super Duty
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2017
Horrible service and bad management of time.
I called in and asked if you had time to change fuel filters, tire rotation, oil change.
Trk has new style fuel filter only available at ford. They told me to have Trk their by 1pm. Told them the filter was only available at ford. They order the wrong one. Also told them that the cost of filter was $86.00 at ford. Actually on phone while their. After setting their from 12:30 pm to 5 pm and only getting fuel filter and tires rotated. Witch should only take 1.5 hrs max at the longest to have done. I told them to skip the oil change. Said they have nothing to do with oil department. But yet they line up the work for them. After canceling the oil do to being their 4.5 hrs already they brought me my bill. They charged me .8 hrs to change fuel filter witch is fair. But then they tried bending me over by charging me 100% mark up on filter. I lost it when I seen this. I have in the past brought all my vehicles their for service. Have had some minor and major issues with the service. I stopped going their about a year ago. Figured I would give them another try and haveing good service. Well I was wrong and unfortunately I won't be back their anytime soon.

TJ
TERRY, KENNETH, JULIE J.
Surrey, ND
Chevrolet Impala
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/14/2017
Poor communication
I set the appointment up the week before. Appointment was at 1:00. The tires were not even on site. Did not get there until around 3:30. The person knew the tires had to be ordered. She told me so. Smart thing would be to order and then set appointment up for the day after they get there. Once the tires were there -the service was very fast. Tires were on in 20 minutes. Not happy with either women.
Jarid L. from Tires Plus of Minot responded on 06/16/2017

Hello this is Kevin from Tires Plus. I would like to let you know that the tires you ordered through us were on order as of 7:35 June 9th  your work order was created at 7:17 June 9th. All of our deliveries are usually here by 1130 am the next day. We were unaware that the delivery company had added a new driver to this route on Monday June 12th.   The driver had gotten lost causing the delay in our tires being delivered. I apologize for the delay. We are looking for a back up to help rectify this from happening in the future. Thank you for your business and we look forward to your next visit at Tires Plus. 

Kevin Weber Store Manager


LH
LINDA H.
Minot, ND
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/04/2017
Sad!
Extremely unhappy !!!
I will not give even one star! Unfortunately, I couldn't submit this until I entered one star. Remember, your score is ZERO!!!

DF
DEBBIE F.
Minot, ND
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2017
Not sure anymore
I have three vehicles and have used Tires Plus for all oil changes. When one of the vehicles needed tires, I called tires plus and felt good about the service and recommendation I received since I know nothing about tires. Rcently had the Toyota in for repair. Apparently the wrong part was ordered. I then received a call stating they had straightened out the bent or broken piece on the vehicle and did I want to take the vehicle that way or order the new part and have them install it. I don't really understand why a part was ordered if it could have been fixed without it. I opted to have the part replaced so I could have warranty and because I want to be sure the vehicle is safe to drive. While the vehicle was at tires plus I called in four times to have someone take a look at the passenger-side tire to make sure it hadn't been damaged by the bent piece on the vehicle. All four times I was told someone would take a look and call me right back. The fifth time I complained and was finally informed that yes, this tire was bad as well. If I hadn't continued to ask, my granddaughter would be driving this car with a bad tire. I have boasted to many people about the service I've received at Tires Plus in the past. I will not be so quick to boast again. And I'really am not sure where I will do my oil changes, tire purchases, and service work in the future.

NN
Nathan N.
Minot, ND
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/09/2017 Category: Service
Nathan said his experience with the business was not great. He had an appointment at 12:00 PM to have a tire changed. He called at 4:00 PM, and they had not taken his vehicle in yet. They did not tell him why.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
Minot, ND
GMC Yukon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/13/2017 Category: Service
Ryan said they didn't do what they were saying. He was very disappointed in this business. They need to get it together.
This review was collected via phone interview by Customer Research Inc.

TC
Tyler C.
Minot, ND
RAM Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/20/2017 Category: Service
Tyler said he's had some problems in the past with this business. He ordered some custom wheels from them and when he got them, one was scratched. They gave him a different wheel and they were supposed to get the correct one for him. He is still waiting to hear back from them. Due to this issue, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
David B., Dist. Operations Manager from Tires Plus of Minot responded on 01/22/2017

Hello Tyler C.,

Doing a quality job is our goal every time. We have had some tranisition changes the first part of the year and we do want to make sure you are taken care of. 

Please reach out to Kevin at 701-837-1301 at your earliest convience. We always want to make things right. We are the Good Guys.


JC
JASON C.
Karlsruhe, ND
RAM Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/07/2016
Brakes
I had my tires rotated and a visual brake inspection done, was told the brake pads were all good, got 300 miles down the road and the brakes weren't grabbing, so I checked them and they were bad. Wore on my rotors. Had to change them in a parking lot. Also had brakes done ther and we got to Minneapolis and the one caliper came off
David B., Dist. Operations Manager from Tires Plus of Minot responded on 04/10/2016

Thank you for your feedback. We have tried to reach out to you on Thursday and Friday and have left messages on your voicemail.

We are sorry that you had issues with your vehicle. We have researched your records and have discovered that your brakes where in the Yellow from a “Visual Inspection” with a tech. We recommend an inspection with a Certified Mechanic any time they are in the Yellow. We guarantee the work we do for a 12 month or 12,000 mile warranty. After driving 300 miles may have been what it took to have the brakes in the red and not provide the safe performance.

Please reach out to the store Manager Pete at 701-837-1301. Once again, we apologize that you had issues with your vehicle.

David B.
Dist. Manager


KJ
KATIE / NEIL J.
Velva, ND
Buick Enclave
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2016
Had to wait
Tires plus has really gone down hill with customer service. Had to wait an hour for something I was told takes 20 minutes
David B., Dist. Operations Manager from Tires Plus of Minot responded on 04/06/2016

Thanks for your feedback Katie.  Your time is extremely precocious and we respect your schedule. Sorry for the inconvenience. 

It was good to speak with you today and learn first-hand more details to your experience which we are addressing at the moment. As you know we had a scheduling mishap and had a training issue with our front-end staff. One of our Techs had to go off site which left us short for a bit.  This created the delay of getting the vehicle in the shop promptly. Our apologies, someone should have let you know that it would be just a bit before it was brought into the shop.  Or at least offer you a ride to run some errands. We have two courtesy vans for such times like this.

Once your vehicle was in the shop, I am so glad that the staff completed it in the 20 minutes. We are not the fastest but do stand behind our work and always believe in doing a quality job. 

Thank you for your understanding and you are always a part of the Tires Plus Family. We look forward to a long partnership.

Drive Safe,

 

Pete C.

Store Manager


JO
Jose O.
Minot, ND
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/09/2014
Dissatisfied
We brought our car in for snow tires, when we picked up our car, we discovered scratches by the drivers side door, and the door would not open from the outside. I had a employee look at the damage, and was reassured that they would look into it (check cameras) to see if it was done in shop or outside. I called the next day was told again they were working on it, again the next day! We still have not received a phone call!!

BB
BRUCE/ROSA/KATHERINE B.
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2014
Service is always good
Once your car is out of the line the works goes fast. They keep good records

CS
CURTIS S.
Berthold, ND
Chevrolet Silverado
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2014
quality of service
quality of service sucks- I had a flat tire that could not be repaired. So I decided to use the spare and buy a new spare. I brought the pickup in on early evening so I didn't have to waste work time. They said it would be done by 7Pm it was about 8Pm. I paid for a new tire. While leaving I noticed they didn't even put the spare back under the P/U just left it in the bed. It was late so I figured I would do it in the morning. After getting home I looked to see what the new spare tire looked like. They put the old tire with the hole in it back on the rim. NO NEW SPARE TIRE OR ON THE PICKUP! Brought it back the next morning and wasted a half a day of work waiting to get the new spare tire installed which should have been done the night before. All they said was sorry about that.

GR
GWEN R.
Surrey, ND
Subaru XV Crosstrek
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/17/2014
waste of my time
I made appointment to repair tire & was told it could not be repaired. Was quoted price of 2 new tires. Went home called around for other prices of tires. Made appt at Sears and was told after waiting almost 2 hours, that my one tire was repairable. I was VERY disappointed that Tires Plus did this, because I really liked going there.

DB
DELLA B.
Belcourt, ND
Dodge Grand Caravan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2014
POOR SERVICE RUDE HELP
I AM SURE I WONT BE GOING BACK AND WONT RECOMEND YOUR SERVICE TO MY FRIENDS.FOR STARTERS THE LADY AT THE COUNTER WAS VERY RUDE I WAS TRYING TO TELL HER I HAD A PPT AT 10AM AND WHAT I WAS HAVING DONE AND SHE WAS TOTALLY IGNORING ME.SECOND WHEN I FINALLY CAME BACK 2 HRS LATERMY CAR WAS STILL NOT DONE ALL I HAD DONE WAS A OIL CHANGE AND TIRES ROTATED AND BALANCED,WHERE IVE DONE THIS AT WAL-MART AND IT TOOK THEM A 1/2 HRMAYBE A HR AT THE LONGEST.WHEN I WENT OUT TO LOOK IN THE SHOP TO SEE IF MY VAN WAS BEING WORKED ON MOST OF THE GUYS I SAW WERE TALKING ON CELL PHONES .COST ME 64.0 FOR 2 HRS OF WAITING NO THANK YOU .GOING SOMEWHERE ELSE FROM NOW ON.

JP
JOHN/DIANE P.
Stanley, ND
Chevrolet Traverse
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2014
time management; or lack of it.
I was very irritated by their service. They asked me to leave the car overnight. I dropped it off at 10am one day and they didn't have it completed until 3:30pm THE FOLLOWING DAY! I felt like I didn't matter to them, and my time was insignificant to them. When I called the second day to check on the work; they informed me they hadn't even started the work. My paperwork showed that the labor only took ONE HOUR; and they had my vehicle for 28 hours. obviously as a customer I wasn't that important.