Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

285 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


RR
Rick and Tammy R.
Kansas City, MO
Ford Focus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2018
Decline
We've gone here for many years and spent a LOT of money for several vehicles, but during our last few encounters recently have been dissatisfied. Customer service has significantly declined, we no longer feel like a valued customer so we will be taking our business elsewhere.

MH
M H.
Smithville, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2018
AVOID THEM MY TRUCK BROKE DOWN 4 DAYS AFTER THEY WORKED ON IT!!!!
I have been taking vehicles to Wright for years now before they opened the newer shop on James St. I had to have my vehicle towed to them for what they said was the battery. They replaced the battery but four days later I got stranded because my truck still would not start again. I should mention that I paid over $2k for repairs not even 24 months ago for the exact same problem and found out recently that all that work is not warrantied except the battery which is covered by manufacture warranty. Two tow bills in less than 7 days and me being stranded for hours because I trusted them. Once you leave their lot its your problem they will not warranty any of their work!!!!!!! They just want your money!!!
Phil W. from Wright Automotive responded on 03/09/2018

Hello M H,
   We appreciate your loyalty and apologize if your experience here at Wright Automotive didn't meet your expectations. Every single service we provide here is done with the utmost importance and professionalism. We understand that having vehicle issues can stir up emotions due to the financial burden they might bring. We do provide a 12 month/1 year warranty on all work performed (some repairs do have manufacture warranty for longer periods of time and mileage.) We would be more than happy to refund you for the most recent visit, as we take pride in keeping our customers happy. I (Phil Wright the owner of Wright Automotive) would even go as far to say that we would have been more than happy to work with you if the issues were related to the work performed on 03/30/2016, but unfortunately that was not the case. I welcome any potential customer to contact any of our current customers if possible or look at any of our 200+ verified reviews online to see the sort of satisfactory work we have been providing for over 21 years. Our number one goal is not to take our valued customers money, but to ensure our customers satisfaction and most importantly safety on the road.

Thanks,

            Phil Wright   


DP
Darl P.
Smithville, MO
Chevrolet Venture
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2016
Air conditioner exam
I cannot remember when I have been so disrespected .I sat for 30 minutes while my car sat ideling outside while Matt shuffled papers. I finally had to ask him for my bill
Phil W. from Wright Automotive responded on 07/18/2016

Good evening Darl just read your post. I would like to start by saying I apologize for you not gettig the attention you deserve. I'm at home now but will discuss this situation in the AM thanks for bringing this to my attention. We will get it resolved and I'm sure sorry you felt disrespected that would never be Matts intention. Thanks I hope we can earn your respect again. Your Friend Phil Wright


GW
Gary and Judy W.
Smithville, MO
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018
low tire
When I got in my car one morning, my low tire light was on. I called Wrights and they were able to get me in immediately. They were very respectful and courteous. It was the 2nd time in maybe 2 to 3 months I had trouble with a tire. I was told that there was a rough spot on my rim, they cleaned it off and fixed my tire. I was very grateful. They did not however put me in their system on the first visit, so they were not able to tell me if I was having a reoccurring problem on the same tire. The explanation was very similar on both visits. I was told they would put me in the system which I do appreciate. I appreciate having a reliable business in Smithville to handle tire repair.

BC
Brenda C.
Smithville, MO
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018
Great customer service in preparing vehicle for a road trip.
Collin provides great communication.

JK
Jim K.
Plattsburg, MO
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2017
Knowledgeable Staff/Quick Service
I was impressed with the explanation of my car problems, what they intended to do and time lines. As they did the work and ran into other issues I appreciated the call that explained the issue and needed actions. Overall I am extremely satisfied with the quick service and knowledgeable staff at Wright Automotive.

BC
Brenda C.
Smithville, MO
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2016
Great service and communication.
Takes care of what is needed. Patient and understanding. Explains bill. Answers questions. Completes work in a timely manner. Suggestion-vacuum as an extra benefit like in the "old days"
.

DB
Don / Denise B.
Trimble, MO
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2016
Courteous Staff
Appreciate Wright Automotive. They take care to know their customers and are helpful and courteous.

KR
Ken R.
Smithville, MO
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2016
Professional service
Very professional help.

MC
Marva C.
Smithville, MO
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2015
The character of the employees
Awesome as usual

MS
Miriam S.
Smithville, MO
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2014
Always friendly, always prompt and honest
I appreciate the fast service I received. I only needed two headlight bulbs, but it was done as quickly as possible and I know the job got done right. Thanks so much.

CC
Cara C.
Smithville, MO
Pontiac Grand Am
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2013
Helpfulness and willing to communicate
Very timely in work and didn't try to make me spend extra money but did tell me what was wrong.

BJ
Brit and Lia J.
Smithville, MO
Acura TSX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2013
100,000 Acura Maint
All good, have been very good in the past too. Had alignment, brake/trans/radiator/power steering fluids flushed changed. Pricier than I expected. Only one complaint, they charged me $5.50 to tell me I needed two new tires.

DJ
David J.
Smithville, MO
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2013
good work at good prices
Good

CA
Cliff A.
Smithville, MO
Nissan Rogue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2013
Just an ID odometer inspection
However, I appreciated how quickly it was taken care of. I've had service there before and got an accurate diagnosis, a good repair, at reasonable cost. I'll surely be back.

KH
Kent H.
Kansas City, MO
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Great service!
Great service. Reasonable pricing!

CW
Connie, Norm W.
Smithville, MO
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
As always, awesome service!
Wright Automotive has taken care of our vehicles for many years now. Needed brakes on my Durango, dropped it off in the morning and was done same day. GREAT FRIENDLY SERVICE, would not take my vehicles to anyone else. Thanks to everyone at Wright!

Verified Customer
Smithville, MO
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Great customer service!
We love supporting our small town businesses. They have great customer service always get us in and out and backbon the road. thanks again Wright's automotive!

LH
Larry H.
Smithville, MO
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018
Professional & Courteous
We have been with Wright's for 15 years and have never had an issue with their work. Always done right, on time, fair price and willing to explain what they have done.

EZ
Evelyn Z.
Edgerton, MO
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
Compassionate and Knowledgable
Mere words can't express how grateful I am. I know when my vehicle is in your hands, that the problem will be taken care of. I have Peace of Mind.