Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

305 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


RR
Rick and Tammy R.
Kansas City, MO
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2018
Decline
We've gone here for many years and spent a LOT of money for several vehicles, but during our last few encounters recently have been dissatisfied. Customer service has significantly declined, we no longer feel like a valued customer so we will be taking our business elsewhere.

MH
M H.
Smithville, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2018
AVOID THEM MY TRUCK BROKE DOWN 4 DAYS AFTER THEY WORKED ON IT!!!!
I have been taking vehicles to Wright for years now before they opened the newer shop on James St. I had to have my vehicle towed to them for what they said was the battery. They replaced the battery but four days later I got stranded because my truck still would not start again. I should mention that I paid over $2k for repairs not even 24 months ago for the exact same problem and found out recently that all that work is not warrantied except the battery which is covered by manufacture warranty. Two tow bills in less than 7 days and me being stranded for hours because I trusted them. Once you leave their lot its your problem they will not warranty any of their work!!!!!!! They just want your money!!!
Phil W. from Wright Automotive responded on 03/09/2018

Hello M H,
   We appreciate your loyalty and apologize if your experience here at Wright Automotive didn't meet your expectations. Every single service we provide here is done with the utmost importance and professionalism. We understand that having vehicle issues can stir up emotions due to the financial burden they might bring. We do provide a 12 month/1 year warranty on all work performed (some repairs do have manufacture warranty for longer periods of time and mileage.) We would be more than happy to refund you for the most recent visit, as we take pride in keeping our customers happy. I (Phil Wright the owner of Wright Automotive) would even go as far to say that we would have been more than happy to work with you if the issues were related to the work performed on 03/30/2016, but unfortunately that was not the case. I welcome any potential customer to contact any of our current customers if possible or look at any of our 200+ verified reviews online to see the sort of satisfactory work we have been providing for over 21 years. Our number one goal is not to take our valued customers money, but to ensure our customers satisfaction and most importantly safety on the road.

Thanks,

            Phil Wright   


DP
Darl P.
Smithville, MO
Chevrolet Venture
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2016
Air conditioner exam
I cannot remember when I have been so disrespected .I sat for 30 minutes while my car sat ideling outside while Matt shuffled papers. I finally had to ask him for my bill
Phil W. from Wright Automotive responded on 07/18/2016

Good evening Darl just read your post. I would like to start by saying I apologize for you not gettig the attention you deserve. I'm at home now but will discuss this situation in the AM thanks for bringing this to my attention. We will get it resolved and I'm sure sorry you felt disrespected that would never be Matts intention. Thanks I hope we can earn your respect again. Your Friend Phil Wright


WK
Wayne K.
Smithville, MO
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Tire prices beat big box and national chains!
Collected pricing from a national chain and two membership only big box stores - Wright was still lower priced and was able to get me in same day for a set of new tires. Why would you go anywhere else?

TH
Tom H.
Smithville, MO
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Great job on my car
I would highly recommend Wright’s for any work to be done. The work was fast but still top notch. I would trust them with my car any time.

CS
Clint / Erika S.
Smithville, MO
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
Consistent, Reliable Mechanics and Service
My husband and I have used Wright Automotive for nearly all of our automobile repairs and maintenance for 10+ years. We keep going back to Wright because they know what they're doing and we trust their word and their work. From making an appointment over the phone, speaking face to face in the shop, to understanding the work that needs to be done and walking out of the shop confident in the job they do, Wright Auto owners and employees will leave you feeling valued, respected, and safe on the road. I recommend this company to all who are looking for a trustworthy relationship with an auto repair shop and their mechanics.

GM
George M.
Smithville, MO
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018
2011 Buick Regal
I am always pleased with your service. I think your service people are very through.

George

MM
Mark M.
Smithville, MO
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Dependable - gone here for years
They are a busy place but try to work you in as soon as possible. They work with you and try to take cafe of issues as needed and not charge you for work you really don't need. I keep going back.

ES
Ernie S.
Trimble, MO
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Ram Service
The only place to get your vehicle worked on, if you want quick, honest people. They are the best!!!!!

CR
Carol R.
Smithville, MO
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Everyon there is very helpful and pleasant to speak with.
I did not have an appointment when I had to be towed into the shop. Wright's quickly diagnosed the problem to fix my car.

SL
Sonya L.
Smithville, MO
Dodge Nitro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Stop leak issue
I was so impressed with how well Wright's handled all of my vehicle issues due to someone adding stop leak to my car. I am so pleased with how my car is running and they made sure it was fully tested.

FP
Frankie P.
Smithville, MO
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Helpful and quick
I took my vehicle in and they were able to get the oil changed while I was next door for my daughters dance class. They were friendly and let me know my tires needed to be changed out soon.

CR
Carol / Dave R.
Smithville, MO
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018
Tire, oil, engine noise
Work was done on time and all work fulling explained.

CM
Charles and Melody M.
Smithville, MO
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Great shop
I have been using Wright’s for a good many years now. They have always been good to explain what needs to be done and about what it will cost. Sometimes they might even tell me you don’t need to do this now, wait awhile. I trust Phil and his people to work on all my vehicles.

GH
Galen H.
Smithville, MO
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Work On F250
Wright Automotive did repairs on the front end of my truck. Found other thing that also needed attention. Very upfront about pricing and extra things that needed to be done. Repair people that you can trust. Can handle anything you throw at them.

KL
Kelley and Michael L.
Smithville, MO
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Tire and Brake Service
We looked at a few service providers for purchasing tires and peform a brake job on our 2015 Truck. We found very competitive pricing and great customer service at Wright’s Automotive. They are always professional as well as courteous.

ES
Ernie S.
Trimble, MO
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Service
Great

KH
Kent H.
Kansas City, MO
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Great service!
Wonderful service! Great price! I love Wright Automotive!!

MC
Marva C.
Smithville, MO
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Awesome as usual
Great atmosphere

EM
Eddie M.
Smithville, MO
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Friendly staff
Always a pleasure

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