Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

293 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


RR
Rick and Tammy R.
Kansas City, MO
Ford Focus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2018
Decline
We've gone here for many years and spent a LOT of money for several vehicles, but during our last few encounters recently have been dissatisfied. Customer service has significantly declined, we no longer feel like a valued customer so we will be taking our business elsewhere.

MH
M H.
Smithville, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2018
AVOID THEM MY TRUCK BROKE DOWN 4 DAYS AFTER THEY WORKED ON IT!!!!
I have been taking vehicles to Wright for years now before they opened the newer shop on James St. I had to have my vehicle towed to them for what they said was the battery. They replaced the battery but four days later I got stranded because my truck still would not start again. I should mention that I paid over $2k for repairs not even 24 months ago for the exact same problem and found out recently that all that work is not warrantied except the battery which is covered by manufacture warranty. Two tow bills in less than 7 days and me being stranded for hours because I trusted them. Once you leave their lot its your problem they will not warranty any of their work!!!!!!! They just want your money!!!
Phil W. from Wright Automotive responded on 03/09/2018

Hello M H,
   We appreciate your loyalty and apologize if your experience here at Wright Automotive didn't meet your expectations. Every single service we provide here is done with the utmost importance and professionalism. We understand that having vehicle issues can stir up emotions due to the financial burden they might bring. We do provide a 12 month/1 year warranty on all work performed (some repairs do have manufacture warranty for longer periods of time and mileage.) We would be more than happy to refund you for the most recent visit, as we take pride in keeping our customers happy. I (Phil Wright the owner of Wright Automotive) would even go as far to say that we would have been more than happy to work with you if the issues were related to the work performed on 03/30/2016, but unfortunately that was not the case. I welcome any potential customer to contact any of our current customers if possible or look at any of our 200+ verified reviews online to see the sort of satisfactory work we have been providing for over 21 years. Our number one goal is not to take our valued customers money, but to ensure our customers satisfaction and most importantly safety on the road.

Thanks,

            Phil Wright   


DP
Darl P.
Smithville, MO
Chevrolet Venture
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2016
Air conditioner exam
I cannot remember when I have been so disrespected .I sat for 30 minutes while my car sat ideling outside while Matt shuffled papers. I finally had to ask him for my bill
Phil W. from Wright Automotive responded on 07/18/2016

Good evening Darl just read your post. I would like to start by saying I apologize for you not gettig the attention you deserve. I'm at home now but will discuss this situation in the AM thanks for bringing this to my attention. We will get it resolved and I'm sure sorry you felt disrespected that would never be Matts intention. Thanks I hope we can earn your respect again. Your Friend Phil Wright


KL
Kelley and Michael L.
Smithville, MO
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Tire and Brake Service
We looked at a few service providers for purchasing tires and peform a brake job on our 2015 Truck. We found very competitive pricing and great customer service at Wright’s Automotive. They are always professional as well as courteous.

ES
Ernie S.
Trimble, MO
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Service
Great

KH
Kent H.
Kansas City, MO
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Great service!
Wonderful service! Great price! I love Wright Automotive!!

MC
Marva C.
Smithville, MO
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Awesome as usual
Great atmosphere

EM
Eddie M.
Smithville, MO
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Friendly staff
Always a pleasure

GW
Gary and Judy W.
Smithville, MO
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Wonderful
They were great! I just needed to get my car inspected for tags. I called that morning and got in at 1:00. I waited maybe 45 minutes. Collin was very personable and told me that I might need new tires this year, which I knew. I feel they go out of their way to be helpful.

KR
Katie R.
Kansas City, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Great Service!
My 2003 Volkswagen Beetle went in for repairs in July 2018 for coolant leak, alternator replacement, and battery. The owner, Phil Wright, went to great extent to research and find the correct alternator for the car which was a difficult task because the previous owner had hodgepodged the parts on my car from different vw makes and models. I was able to pick up my car and drive it for a few weeks. I then noticed a coolant leak. I called Wright Automotive to let them know and they were able to get my car back in for repair very quickly. They called me to pick it up a few days later and said it would be no extra charge due to a radiator hose that rubbed on a fan that was moved when I brought my car in a few weeks earlier.
Phil was very honest and I truly feel like I can trust him to do what’s best for my car and my budget. Wright Automotive is a great shop that I will definitely go to for anymore of my car repair needs!

WA
William A.
Smithville, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Auto Service You Can Trust
My daughter's 2003 Volkswagen Beetle went in for repairs in July 2018 for coolant leak, alternator replacement, and battery. The owner, Phil Wright, went to great extent to research and find the correct alternator for the car. Little known to us, the previous owner had a hodgepodge of incorrect replacement parts from different makes and models of Volkswagen. Phil, with the help of his extensive resources, was able to locate the correct alternator for this particular engine. Repairs were completed and my daughter drove the vehicle a few weeks, when she discovered a coolant leak. She called Wright Automotive and they asked her to bring it in right away. The next day, Phil called me to let me know the car was ready to be picked up--at no charge. He explained in detail the lower radiator hose had developed a leak from rubbing on the fan unit. Phil said that when they replaced the alternator a few weeks prior, they had to move the radiator hose to access the alternator. Upon repair of the alternator, they did not reposition the lower radiator hose the way it had been, and that the car was designed originally with a bracket that held the radiator hose into position. The prior owner had removed the brackets. Wright replaced the radiator hose and positioned it so that it would not rub on the fan. His honesty and integrity are rare in the world of auto mechanics, and it is those qualities that will keep us coming back to Wright over and over again.

KH
Kent H.
Kansas City, MO
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Great service!
Great service. Reasonable pricing!

CW
Connie, Norm W.
Smithville, MO
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
As always, awesome service!
Wright Automotive has taken care of our vehicles for many years now. Needed brakes on my Durango, dropped it off in the morning and was done same day. GREAT FRIENDLY SERVICE, would not take my vehicles to anyone else. Thanks to everyone at Wright!

Verified Customer
Smithville, MO
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Great customer service!
We love supporting our small town businesses. They have great customer service always get us in and out and backbon the road. thanks again Wright's automotive!

LH
Larry H.
Smithville, MO
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018
Professional & Courteous
We have been with Wright's for 15 years and have never had an issue with their work. Always done right, on time, fair price and willing to explain what they have done.

EZ
Evelyn Z.
Edgerton, MO
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
Compassionate and Knowledgable
Mere words can't express how grateful I am. I know when my vehicle is in your hands, that the problem will be taken care of. I have Peace of Mind.

JM
Jim M.
Smithville, MO
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
The work done and done roght
I had a waterpump go out on my suburban, wife was going out of town, needed it quick. Phil and his crew got it in and changed in a matter of a few hours. Great work, cant ask for better. The whole crew is detail oriented. Great work...... Thanks

Verified Customer
Smithville, MO
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Inspection
Wright Automotive is our go-to automotive business. We are always happy with the courteous service and believe they're thorough and always make suggestions on anything they feel we need to keep an eye on or have repaired.

TT
Terri / Russ T.
Liberty, MO
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Awesome
We had a minor emergency. Collin and all the guys at Wright’s got us in and took care of our valve stems so we could get to our rodeo safely. Thank you

ES
Ernie S.
Trimble, MO
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
Excellent srvice.
Excellent and affordable service. Very honest and timely repairs.

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