Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

996 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


JK
JOE K.
Geneseo, NY
Chevrolet Impala
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/01/2014
The place is good
The car was not fixed and I hope come Monday she will not be responsible for it not being fixed last week

MW
MICHAEL W.
Dodge Nitro
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/20/2019
Charged me $60 for something they didn’t fix
Blinker isn’t working and was told it would be $800???!!! I told them to forget about it and fix everything else and they still charged me $60 for them looking at it? I did get a refund after going over the invoice and noticing the blinker was on the same condition. I’ve never had anyone charge me for something they are just looking at. I already knew what the problem was. Most likely won’t go back.
Mike M. from Scorsone's Service Center responded on 04/20/2019

We apologize for not better explaining the charge for the diagnostic time needed to diagnose the intermittent turn signal failure. Customer satisfaction is of foremost importance to us always and we gladly refunded the $60 diagnostic charge and $4.80 for the applicable taxes paid on those charges. We sincerely apologize for your unfavorable experience with us.


DP
DAVE P.
Geneseo, NY
Nissan Quest
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/24/2016
Couldn't diagnose a blown fuse
My 2013 van would not start unless the keyless fob was touching and pushing the ignition button in physically. We found that both sets of my key fobs wouldn't work so logically, my husband and I came to the conclusion that the fobs weren't the problem. One fob battery dying is one thing, but both dying at the exact same time is very unlikely so we suspected it problem to be electrical. When I called shortly after finding this problem, they told me to come right in, however, after sitting in the office for almost an hour, the guy working on my car still couldn't tell me what was wrong and that I would have to bring it back the next week so he could take pull things apart to get to find out what the problem was. Despite telling him that both fobs didn't work unless they were touching the button, he changed the batteries of in our fobs. I ended up having to pay $60 for an hour of labor and he didnt fix anything. With the holiday weekend coming up and having to travel, I decided to just take it to the dealer that evening. Within ten minutes, they were able to figure out that it was a blown fuse and replace it. This was a simple electrical issue that he was not equipped to figure out and a waste of my time and money. If he couldn't run a system diagnostic on the electrical system, which seems like an obvios thing to do first, then he should have said that he couldn't.
I gave two stars because they got me in right away and told me my battery was about to go so I had that replaced. My door adjar indicator was on, and he unplugged a wire that he said was an aftermarket wire, however, the dealership said that he had unplugged the wire to the automatic window. I will stick to just having my tires changed from now on here and I will leave the electrical issues to the dealer, which I guess I will have to pay more for now...
Mike M. from Scorsone's Service Center responded on 12/25/2016

Sorry to hear this happened,please contact us this coming week I'll gladly go over this you and refund any diagnostic time that you were charged.
Peter Scorsone 

Mike M. from Scorsone's Service Center responded on 12/29/2016

I reached out to the customer on 12/25/2016 have not heard back. I would still like to discuss the situation with them to see if we can come to a resolution.
Peter S


JG
JOHN G.
Conesus, NY
Subaru Outback
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/02/2018
Overcharged :(
We are regular customers of Scorsone's and have always had pleasant experiences but this last time was a little different. The day before my scheduled oil change, I noticed my one of my fog lights was out. I called and asked if I could bring a replacement bulb and have them swap it out for me during my oil change. They said they could. My bill was really high and I noticed they charged me an hour's worth of labor to change the bulb. When I asked my husband about it, he said they have changed bulbs for him but they have never charged him. I hate feeling like I am taken advantage of because I am a woman. I won't be back.
Mike M. from Scorsone's Service Center responded on 01/02/2018

I am extremly troubled by this. I have reviewed the bill and spoke with the techncian, I see that 1/2 of an hours labor was billed for the replacement of the bulb (l/f fog lamp). The bulb is a bit of a tricky one to get to, the inner fender well must be pulled back to gain access to the bulb which is burried in the bottom of the bumper. We apologize for our lack of communication in explaining the charge for the bulb replacement.

Mike Milroy


JL
Jacob L.
New York
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2017 Category: Service
Jacob said the people from this business were very friendly. The price was out of his range.
This review was collected via phone interview by Customer Research Inc.

ZH
Zoe H.
Baldwinsville, NY
Nissan Versa
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2013 Category: Service
Zoe said she paid $55 to be told they could not do the work. This business is still better than other places she has dealt with.
This review was collected via phone interview by Customer Research Inc.

TD
THOMAS D.
Warsaw, NY
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2019
Friendly, knowledgeable staff.
I have trusted my vehicle's both private and corporate with Scorsones for years.

MT
Matt T.
New York
Lincoln LS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2019 Category: Service
Matt said everyone was nice and the work turned out great. He just felt the prices were a little high.
This review was collected via phone interview by Customer Research Inc.

RN
Rob N.
Linwood, NY
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Rob said that he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
New York
Kia Optima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Mike said the last time he was there he stipulated that something was wrong and they fixed it but the noise is still there.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
Mount Morris, NY
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2018 Category: Service
Spoke with Patty. She said she needed a part for her vehicle and the staff did not follow up with her. When they got the part, she had to follow up with them.
This review was collected via phone interview by Customer Research Inc.

KR
KEN R.
Geneseo, NY
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018
Reliable, honest, friendly, professional.
4 out of 5 this time only because the mechanic left black grease stains on my floor mat. I am sure I will be able to clean it, but this has never happen before.

SS
Serena S.
Geneseo, NY
Subaru Impreza Sedan (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018 Category: Service
Serena said the business did a really thorough job and the communication was good.
This review was collected via phone interview by Customer Research Inc.

PB
Paige B.
New York
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Paige said this business was good.
This review was collected via phone interview by Customer Research Inc.

TH
Terry H.
Lima, NY
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2017 Category: Service
Terry said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

CP
Chad P.
Geneseo, NY
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2017 Category: Service
Chad said he trusts the mechanics.
This review was collected via phone interview by Customer Research Inc.

TE
Tim E.
Honeoye Falls, NY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2017 Category: Service
Tim said he had to take his vehicle back in order to get the right tire.
This review was collected via phone interview by Customer Research Inc.

RP
Robert P.
Geneseo, NY
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2017 Category: Service
Robert said it was very good but they can be expensive. They are good mechanics.
This review was collected via phone interview by Customer Research Inc.

ED
Elizabeth D.
Geneseo, NY
Chrysler Sebring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2016 Category: Service
Elizabeth said she took her vehicle to the business because the check engine light was on and the light is still on.
This review was collected via phone interview by Customer Research Inc.

DA
Dawn A.
Geneseo, NY
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2016 Category: Service
Dawn said there was a problem but it was resolved.
This review was collected via phone interview by Customer Research Inc.