We apologize for not better explaining the charge for the diagnostic time needed to diagnose the intermittent turn signal failure. Customer satisfaction is of foremost importance to us always and we gladly refunded the $60 diagnostic charge and $4.80 for the applicable taxes paid on those charges. We sincerely apologize for your unfavorable experience with us.
I am extremly troubled by this. I have reviewed the bill and spoke with the techncian, I see that 1/2 of an hours labor was billed for the replacement of the bulb (l/f fog lamp). The bulb is a bit of a tricky one to get to, the inner fender well must be pulled back to gain access to the bulb which is burried in the bottom of the bumper. We apologize for our lack of communication in explaining the charge for the bulb replacement.
I gave two stars because they got me in right away and told me my battery was about to go so I had that replaced. My door adjar indicator was on, and he unplugged a wire that he said was an aftermarket wire, however, the dealership said that he had unplugged the wire to the automatic window. I will stick to just having my tires changed from now on here and I will leave the electrical issues to the dealer, which I guess I will have to pay more for now...
Sorry to hear this happened,please contact us this coming week I'll gladly go over this you and refund any diagnostic time that you were charged.
I reached out to the customer on 12/25/2016 have not heard back. I would still like to discuss the situation with them to see if we can come to a resolution.
Love these guys!