Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1011 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


KB
KEVIN B.
Jeep Grand Cherokee
Verified Customer
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08/13/2019
Great friendly personal service
Honest professional shop. Won't make up something to charge you more. Fast courteous service.

KM
KEITH M.
Leicester, NY
Ford Edge
Verified Customer
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05/12/2019
Car Repairs
An Awesome crew to work with! Great Service and wonderful to deal with. Would (and have) highly recommend! Thank You!

MW
MICHAEL W.
Dodge Nitro
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/20/2019
Charged me $60 for something they didn’t fix
Blinker isn’t working and was told it would be $800???!!! I told them to forget about it and fix everything else and they still charged me $60 for them looking at it? I did get a refund after going over the invoice and noticing the blinker was on the same condition. I’ve never had anyone charge me for something they are just looking at. I already knew what the problem was. Most likely won’t go back.
Mike M. from Scorsone's Service Center responded on 04/20/2019

We apologize for not better explaining the charge for the diagnostic time needed to diagnose the intermittent turn signal failure. Customer satisfaction is of foremost importance to us always and we gladly refunded the $60 diagnostic charge and $4.80 for the applicable taxes paid on those charges. We sincerely apologize for your unfavorable experience with us.


JG
JOHN G.
Conesus, NY
Subaru Outback
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/02/2018
Overcharged :(
We are regular customers of Scorsone's and have always had pleasant experiences but this last time was a little different. The day before my scheduled oil change, I noticed my one of my fog lights was out. I called and asked if I could bring a replacement bulb and have them swap it out for me during my oil change. They said they could. My bill was really high and I noticed they charged me an hour's worth of labor to change the bulb. When I asked my husband about it, he said they have changed bulbs for him but they have never charged him. I hate feeling like I am taken advantage of because I am a woman. I won't be back.
Mike M. from Scorsone's Service Center responded on 01/02/2018

I am extremly troubled by this. I have reviewed the bill and spoke with the techncian, I see that 1/2 of an hours labor was billed for the replacement of the bulb (l/f fog lamp). The bulb is a bit of a tricky one to get to, the inner fender well must be pulled back to gain access to the bulb which is burried in the bottom of the bumper. We apologize for our lack of communication in explaining the charge for the bulb replacement.

Mike Milroy


DP
DAVE P.
Geneseo, NY
Nissan Quest
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/24/2016
Couldn't diagnose a blown fuse
My 2013 van would not start unless the keyless fob was touching and pushing the ignition button in physically. We found that both sets of my key fobs wouldn't work so logically, my husband and I came to the conclusion that the fobs weren't the problem. One fob battery dying is one thing, but both dying at the exact same time is very unlikely so we suspected it problem to be electrical. When I called shortly after finding this problem, they told me to come right in, however, after sitting in the office for almost an hour, the guy working on my car still couldn't tell me what was wrong and that I would have to bring it back the next week so he could take pull things apart to get to find out what the problem was. Despite telling him that both fobs didn't work unless they were touching the button, he changed the batteries of in our fobs. I ended up having to pay $60 for an hour of labor and he didnt fix anything. With the holiday weekend coming up and having to travel, I decided to just take it to the dealer that evening. Within ten minutes, they were able to figure out that it was a blown fuse and replace it. This was a simple electrical issue that he was not equipped to figure out and a waste of my time and money. If he couldn't run a system diagnostic on the electrical system, which seems like an obvios thing to do first, then he should have said that he couldn't.
I gave two stars because they got me in right away and told me my battery was about to go so I had that replaced. My door adjar indicator was on, and he unplugged a wire that he said was an aftermarket wire, however, the dealership said that he had unplugged the wire to the automatic window. I will stick to just having my tires changed from now on here and I will leave the electrical issues to the dealer, which I guess I will have to pay more for now...
Mike M. from Scorsone's Service Center responded on 12/25/2016

Sorry to hear this happened,please contact us this coming week I'll gladly go over this you and refund any diagnostic time that you were charged.
Peter Scorsone 

Mike M. from Scorsone's Service Center responded on 12/29/2016

I reached out to the customer on 12/25/2016 have not heard back. I would still like to discuss the situation with them to see if we can come to a resolution.
Peter S


JK
JANE K.
Geneseo, NY
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Help for my friend from Florida
Great help to my friend from Florida all went very fast He was thrilled

Verified Customer
Livonia, NY
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Always a solution
I saw my engine light was on and I immediately panicked- thought it would be something major and I was between paychecks! When I took my car in, and I only had to wait one day by the way, Rob discovered right away that my gas cap seal was causing the problem. He ordered a temporary one for me- it was brought to the garage within minutes and installed. He ordered a dealer cap for me, it was there the next day, and I was. Told to drop by any time to get my new cap. I was very relieved and totally happy with the great service I always get and the friendliness of all the staff. I couldn’t ask for a more professional staff of employees.

Verified Customer
Livonia, NY
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
Efficient
Issues seem to them simple.

MH
Mark H.
York, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Mark said that they are consistently good. He added that they are helpful and they don't do unnecessary work. They are very personable.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
York, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Mark said that they are consistently good. He added that they are helpful and they don't do unnecessary work. They are very personable.
This review was collected via phone interview by Customer Research Inc.

SW
STACY W.
Kia Stinger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019
Great customer service
Great customer service as always

AH
ADAM H.
Avon, NY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
Great service as always
Timely service, fixed the problem, friendly service. We use Scorsones as much as possible

GD
GANIE D.
Geneseo, NY
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
Highly recommended!
As always, great service and friendly staff. I've been bringing my cars to Scorsone's for almost 20 years, and it's wonderful to have mechanics I know I can rely on, whether it's for routine service or a puzzling mechanical problem.

MK
MAUREEN K.
Geneseo, NY
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
Nice people-easy and quick appointment
Wonderful service!! Friendly and fast!!

KP
KERRY P.
Geneseo, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019
Great service
I've going here her for years, they always the utmost respect, the service is done in a timely matter

Verified Customer
Livonia, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Great service always pleasant and knowledgeable .
I trust no one else with my car! Rob does a great job!!!

PV
PEDGE V.
Geneseo, NY
Chevrolet Impala Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019
Personal, friendly service
Scorsones always give friendly personal service. Always explains what's going on with the vehicle
Love these guys!

Verified Customer
Geneseo, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
The mechanics are very knowledgeable.
They got my car in at the time it was scheduled for!

MM
MATT M.
Livonia, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
Ars
Friendly service and experienced staff

CN
CRAIG N.
Perry, NY
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Craig
Called today to get car inspected, they said bring it right down. In and out in less than 15 minutes. Excellent service.