Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

457 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


BM
BEN M.
Cupertino, CA
Lexus ES 300
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/31/2014
Overkill on Lexus recommended maintenance
The owner's manual does NOT require replacement of transmission fluids and steering fluids. Only inspection is required for any leaks. I had asked to follow 75,000 mile service for this Lexus and it was ignored and made it expensive service.

TK
Thanuja K.
Cupertino, CA
BMW 528i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/29/2016 Category: Service
Thanuja said the business was a little expensive.
This review was collected via phone interview by Customer Research Inc.

NC
Natalia C.
Mountain View, CA
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/29/2014 Category: Service
Natalia said this business is okay but not great. They could have done things in a more timely manner. They could have given her a better price. She would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

SM
SHERYL M.
Cupertino, CA
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2019
Smog Check and Timing belt replace.
Took my mini-van in for it's 19th year smog check and to have the timing belt replaced for time. Smog check would not allow the mini-van to continue test as hard fault in computer. Lost several days time figuring out what the issue was, which was corrected and vehicle passed the test. Reason for the lowered rating is the time of vehicle out of service for the troubleshooting of the smog issue. Turned out to be an easier fix than first thought. Timing belt replacement went well and am very satisfied with the results. A rating of 4 and a half stars would have been more appropriate. Communication to owner was spot on and appreciated. Confidence level in this shop is very high.

BL
Ben L.
Castroville, CA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Ben said the business provided great service and were very patient.
This review was collected via phone interview by Customer Research Inc.

SG
Sam G.
Cupertino, CA
INFINITI I30
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2018 Category: Service
Sam said the service at the business took longer then he thought it would.
This review was collected via phone interview by Customer Research Inc.

TN
Tim N.
Scotts Valley, CA
Nissan Xterra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
Spoke with Bernie. He said the engine service light still comes on.
This review was collected via phone interview by Customer Research Inc.

SR
Sureshbabu R.
Cupertino, CA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Sureshbabu said he felt comfortable with the service at this business but the price was high.
This review was collected via phone interview by Customer Research Inc.

WH
Willis H.
Cupertino, CA
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2018 Category: Service
Willis said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

PH
Peter H.
Cupertino, CA
Mazda B3000
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017 Category: Service
Peter said this business was convenient for him because they were close to home.
This review was collected via phone interview by Customer Research Inc.

KL
KAY L.
Cupertino, CA
BMW 328xi
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2017
Quick effective work
I dropped the car off and both problems were diagnosed within 4 hours. I approved the work to proceed and one problem was fixed immediately. The other problem turned out to be a bad electrical connection that needed to be cleaned. They called me and I picked up the car. Nice work!

LN
LUIS N.
Cupertino, CA
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017
Very convenient, timely service.
Just 1 recommendation, your service technicians should be more careful not to grease stain the inside of the car.

KP
Ken P.
Cupertino, CA
Mitsubishi Eclipse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2017 Category: Service
Ken said this business was good. They were fast.
This review was collected via phone interview by Customer Research Inc.

DZ
Daniel Z.
Cupertino, CA
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2017 Category: Service
Daniel said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

WL
Wei L.
Cupertino, CA
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2017 Category: Service
Wei said their quality of service is good.
This review was collected via phone interview by Customer Research Inc.

AW
Alan W.
Cupertino, CA
Jeep Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2016 Category: Service
Alan said he went to this business for a smog check and it took a long time.
This review was collected via phone interview by Customer Research Inc.

UM
Umesh M.
Cupertino, CA
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2016 Category: Service
Umesh said the staff at this business was fairly courteous but he had to come back to them the next day because his window was not fully operational.
This review was collected via phone interview by Customer Research Inc.

AM
Ali M.
Saratoga, CA
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2016 Category: Service
Ali said the prices at this business were too high.
This review was collected via phone interview by Customer Research Inc.

CA
Cruz A.
San Jose, CA
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2016 Category: Service
Cruz said he was happy with the service at the business.
This review was collected via phone interview by Customer Research Inc.

KC
Kalpana C.
Cupertino, CA
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2016 Category: Service
Kalpana said they are a little bit more expensive but otherwise they are good.
This review was collected via phone interview by Customer Research Inc.