Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

640 Reviews

99% Would Recommend
Latest Review 18 days ago

Reviews


EC
EDUARDO C.
Alpharetta, GA
Chevrolet Silverado SS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2017
Good guy, poor service
The owner of the shop is a very good person, and seems very dedicated to the work. However when it comes down to the service provided I was left very unsatisfied. My car had a few problems, so I brought there on a friend's recommendation, but every time I thought the problem had been solved the car would just start to make other noises or develop other issues within a few days of me picking it up from the shop. It could just be a major coincidence that new problems would just pop up right after the car was supposedly fixed, but I find that hard to believe, since the car worked fine for the 5 years I drove it.

Also if you don't have away to leave the shop without your car, be prepared to spend the whole afternoon there, they'll tell you to bring your car in around 1pm, and you'll sit there waiting until they decide to actually look at the car at 6pm, when the shop is about to close.

JG
Joshua G.
BMW 330xi
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/25/2014 Category: Service
Joshua said that they generally never finish a job. They never got back to him to let him know what was going on with his vehicle. He said that they are very unprofessional, they did a horrible job, and they left him with a part missing in his vehicle. He had to go to a different mechanic to get it fixed. He said they really did a horrible job all around. Due to this experience he would not recommend.
This review was collected via phone interview by Customer Research Inc.

IB
Ian B.
Roswell, GA
BMW M3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/13/2014 Category: Service
Spoke with Jason. He said they were very unprofessional. They changed the tire on the spare instead of the flat one in his trunk. He also heard a lot of complaints.
This review was collected via phone interview by Customer Research Inc.

MJ
Marie J.
Georgia
Geo Tracker
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2014 Category: Service
Marie said she arranged to pick her vehicle up from the owners' house. She arrived at 10:30 am, as discussed, but he was not home. After a few phone calls, she finally reached him and was able to get her vehicle. She noticed that one of the windows would not roll down. She called the owner and asked if he could find the parts or someone who could fix the window. She has not heard from the business or the owner since. Due to this experience, she would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

CG
COREY G.
Roswell, GA
Dodge Avenger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2019
Owner that cares but front office needs to step up their game
Was hopeful that this trip would produce a correct diagnosis of my A/C issues. It didn't, but after having a lengthy and positive chat with the owner I still feel positive about using his services in the future. The only downside was very slow check-in and check-out times. When I initially dropped off the car I waited a good 10 minutes to chat with the lone staff member. That staff member was a mechanic so he typically didn't handle the admin work. He explained that he was not understanding why the rest of the staff weren't in the office by now (est 9a Friday morning). No big deal initially but when I showed up to check out I had to wait another 20-30 minutes while the admin staff put my paperwork together. A lot of the work included plugging my information into their system and I was disappointed that they hadn't handled that throughout the week while my car was in the shop. The staff was friendly and since I've had a good chat with the owner I'll come back again for more repairs when needed.

CB
CINDI B.
Marietta, GA
Chrysler Town & Country LWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Great place with fair pricing
Steve runs a great shop. He is knowledgeable and fair. His employees are also courteous and attentive.

JJ
JAMES J.
Alpharetta, GA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019
You are treated fair and respected at North Point Auto.
I enjoy bringing my vehicle there. It is not easy or even required to enjoy auto repair but they treat you like family. The price usually does not demoralize you. I shop around and it usually beats the competitors in this area. I will take Steve and team any day for sure.

CA
CHRISTY A.
Decatur, GA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019
North Point is the BEST
This is the second time I've used North Point Auto repair. They did a FANTASTIC job both times. The first time, I had tried another shop, TWICE and they couldn't fix the problem. Steve, at North Point - did it right the first time! Then, last week, I thought my car was DONE, it started smoking horribly, right before I got to work. I had it towed to North Point, and they fixed it the SAME day!!!! I won't go anyplace else!

KP
Kelsey P.
Cumming, GA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Kelsey said her vehicle service was good.
This review was collected via phone interview by Customer Research Inc.

HK
HAN K.
Alpharetta, GA
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
Best Mechanics in town
Steve and his team are the best guys for auto repairs. I have used them for all my cars as well as my mom's. They do a great job every time, answer all your questions, and are fairly priced. I wouldn't use anyone else. Thanks!

JH
John H.
Marietta, GA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Spoke with Isaac. He said the staff was efficient, and they explained things clearly. He would like to thank them for their service and wants them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Alpharetta, GA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019
Great Service and Advice
Excellent Service. Provided guidance to go back to the dealer where I bought the car and lower the amount I would have to pay overall. Also, very good pricing and the staff and owner genuinely care about taking care of people and their vehicles.

SL
STEVE L.
Marietta, GA
Audi allroad
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Great auto services
Awesome service on my Audi as usual!

SK
Sid K.
Alpharetta, GA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Sid said he would recommend this business as he has been going to them for years.
This review was collected via phone interview by Customer Research Inc.

SF
SUSAN F.
Alpharetta, GA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Better Than Before
Our daughter had a fender bender that required body work to the entire front end. Steve's body guy fixed it flawlessly, so it looks better now than before the accident. Steve kept us informed throughout the process. We always bring our cars here.

TS
TED S.
Cumming, GA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
Brake job
Great work and service by Steve and his crew! Thank you!

RP
Russ P.
Alpharetta, GA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Russ said he likes their service, Steve's work and his staff's professionalism. They are always there to help.
This review was collected via phone interview by Customer Research Inc.

JS
Jacob S.
Buford, GA
Hyundai XG350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Jacob said they did a great job.
This review was collected via phone interview by Customer Research Inc.

TR
TREVOR R.
Cumming, GA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Great service!
Steve and team are great. I always feel like I know what they are doing and what it’s going to cost.

LG
Lewis G.
Marietta, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Excellent attention to detail
2015 Ford Edge. Quote was half the price as Ford. Steve checked all recalls, Upon completing job found a problem in a brake booster. Was something that I had noticed but thought it was nothing. After the booster relay was replaced, brakes worked many times better.

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