Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

597 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


EC
EDUARDO C.
Alpharetta, GA
Chevrolet Silverado SS
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2017
Good guy, poor service
The owner of the shop is a very good person, and seems very dedicated to the work. However when it comes down to the service provided I was left very unsatisfied. My car had a few problems, so I brought there on a friend's recommendation, but every time I thought the problem had been solved the car would just start to make other noises or develop other issues within a few days of me picking it up from the shop. It could just be a major coincidence that new problems would just pop up right after the car was supposedly fixed, but I find that hard to believe, since the car worked fine for the 5 years I drove it.

Also if you don't have away to leave the shop without your car, be prepared to spend the whole afternoon there, they'll tell you to bring your car in around 1pm, and you'll sit there waiting until they decide to actually look at the car at 6pm, when the shop is about to close.

JG
Joshua G.
BMW 330xi
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/25/2014 Category: Service
Joshua said that they generally never finish a job. They never got back to him to let him know what was going on with his vehicle. He said that they are very unprofessional, they did a horrible job, and they left him with a part missing in his vehicle. He had to go to a different mechanic to get it fixed. He said they really did a horrible job all around. Due to this experience he would not recommend.
This review was collected via phone interview by Customer Research Inc.

IB
Ian B.
Roswell, GA
BMW M3
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/13/2014 Category: Service
Spoke with Jason. He said they were very unprofessional. They changed the tire on the spare instead of the flat one in his trunk. He also heard a lot of complaints.
This review was collected via phone interview by Customer Research Inc.

MJ
Marie J.
Georgia
Geo Tracker
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2014 Category: Service
Marie said she arranged to pick her vehicle up from the owners' house. She arrived at 10:30 am, as discussed, but he was not home. After a few phone calls, she finally reached him and was able to get her vehicle. She noticed that one of the windows would not roll down. She called the owner and asked if he could find the parts or someone who could fix the window. She has not heard from the business or the owner since. Due to this experience, she would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

MH
Micheal H.
Alpharetta, GA
Dodge Grand Caravan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Michael said this business always has good and exceptional service.
This review was collected via phone interview by Customer Research Inc.

KA
Kiran A.
Alpharetta, GA
Honda Pilot
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Kiran said the staff is always pretty good.
This review was collected via phone interview by Customer Research Inc.

TL
Tommy L.
Alpharetta, GA
Eagle Vision
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Tommy said the employees were excellent. They were trustworthy and dependable. They did a top notch job. They gave him the best quality for the best price. Everything came out perfectly.
This review was collected via phone interview by Customer Research Inc.

KK
Ken K.
Alpharetta, GA
Porsche Cayenne
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Ken said they do very honest work and they are knowledgeable.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
Alpharetta, GA
INFINITI M35
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Scott said his service went as he expected.
This review was collected via phone interview by Customer Research Inc.

DM
DIANE M.
Roswell, GA
Toyota 4Runner
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
North Point Auto - the best repair shop there is!!
I have been coming to NPA for years. I have sent my children and numerous other friends and family members. Steve Miller is a conscientious man, tells you the truth about your car, and tells you what needs to be done. He and his staff are thorough and keep my car running like a top-oiled machine. Thanks Steve, for always putting the customer first!!

RG
RACHEL G.
Roswell, GA
Audi Q7
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Honest and efficient
I have been bringing the family vehicles to Steve for years. He listens attentively to any concerns and diagnoses troubles precisely. His prices are honest and fair. His team is great. The cars are ready when promised.

ER
Emma R.
Woodstock, GA
Mazda B4000
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Emma said she was very excited about the level of detail with which that they examined everything and they took their time to fix it. They cleaned out the bed of the vehicle for her as well.
This review was collected via phone interview by Customer Research Inc.

KP
Kelly P.
Alpharetta, GA
Audi A6
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2018 Category: Service
Kelly said there was a delay with getting parts but over all he is pretty happy with the business's services.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Alpharetta, GA
Dodge Pickup
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Robert said the business did a good job with the services they provided on his vehicle. All maintenance was completed before the expected time for vehicle pickup.
This review was collected via phone interview by Customer Research Inc.

MP
MICHELE P.
Duluth, GA
Mazda Mazda3
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Great Communication!! Very happy with the service!
I am very happy with the service that I received here and will definitely recommend North Point Auto Repair to anyone, as a matter of fact I already have!
Thank you for being awesome.

DH
DAN H.
Marietta, GA
Hyundai Veracruz
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Steve Miller is the best....
I would recommend Steve to anyone that cares about cars. He is honest fair and reasonable

FS
Felicia S.
Alpharetta, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Nissan Maxima Revived & Back on Track
Last summer Steve took on our 2004 Nissan Maxima and took it from barely running to like almost new. His rates are often lower than most and he is fast with turnaround. Plus, he’s a delight to work with. We appreciate Steve and his crew. He is the honest mechanic who revived what we thought was an out of repair Maxima. We are still driving today and pleased with his work. Highly recommend.

RC
Russell C.
Marietta, GA
BMW 3 Series
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Russell said they care about his vehicle and provide good work.
This review was collected via phone interview by Customer Research Inc.

KC
KEVIN C.
Duluth, GA
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Fixed the Problem at an Extremely Fair Price
Steve diagnosed the problem quickly, then went above and beyond to repair at a better price than the competition.

RB
ROB B.
Alpharetta, GA
Volkswagen Tiguan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
special care
Very good to know that North Point Auto is also looking ahead. Brought my Daughters VW Tiguan in for service and they Recongize that that particular vehicle has some carbon build up. The recommended a special clean up which I appreciate and hope can lesson the risk of problems down the road. Once again, Steve and his crew do a great job!

Displaying Review 1 - 20 of 597 in total