Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

615 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


EC
EDUARDO C.
Alpharetta, GA
Chevrolet Silverado SS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2017
Good guy, poor service
The owner of the shop is a very good person, and seems very dedicated to the work. However when it comes down to the service provided I was left very unsatisfied. My car had a few problems, so I brought there on a friend's recommendation, but every time I thought the problem had been solved the car would just start to make other noises or develop other issues within a few days of me picking it up from the shop. It could just be a major coincidence that new problems would just pop up right after the car was supposedly fixed, but I find that hard to believe, since the car worked fine for the 5 years I drove it.

Also if you don't have away to leave the shop without your car, be prepared to spend the whole afternoon there, they'll tell you to bring your car in around 1pm, and you'll sit there waiting until they decide to actually look at the car at 6pm, when the shop is about to close.

JG
Joshua G.
BMW 330xi
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/25/2014 Category: Service
Joshua said that they generally never finish a job. They never got back to him to let him know what was going on with his vehicle. He said that they are very unprofessional, they did a horrible job, and they left him with a part missing in his vehicle. He had to go to a different mechanic to get it fixed. He said they really did a horrible job all around. Due to this experience he would not recommend.
This review was collected via phone interview by Customer Research Inc.

IB
Ian B.
Roswell, GA
BMW M3
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/13/2014 Category: Service
Spoke with Jason. He said they were very unprofessional. They changed the tire on the spare instead of the flat one in his trunk. He also heard a lot of complaints.
This review was collected via phone interview by Customer Research Inc.

MJ
Marie J.
Georgia
Geo Tracker
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2014 Category: Service
Marie said she arranged to pick her vehicle up from the owners' house. She arrived at 10:30 am, as discussed, but he was not home. After a few phone calls, she finally reached him and was able to get her vehicle. She noticed that one of the windows would not roll down. She called the owner and asked if he could find the parts or someone who could fix the window. She has not heard from the business or the owner since. Due to this experience, she would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

LK
LEE K.
Roswell, GA
Mazda B4000
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Understated excellence
In one part of my brain there are meters that register honesty and integrity. Eduardo and Steve peg my meters. That is why I recommend North point Auto to my friends. On the other side of my brain is experience so I know what is needed and why and what it should cost. That part of my brain gets together with the other part in agreement that Northpoint Auto makes both parts of my brain happy - my wallet agrees.

CL
CHELSEY L.
Jonesboro, GA
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Steve and Jim are the best
I was in last week to have my Catalytic converter changed out. I already had the part , but most other places wouldn't install something they did not sell to me. That was not the case here. I called and spoke with Steve, and he was very kind. He gave me a reasonable quote for the installation process and welcomed me to call back if I had any questions. When I got there a few days after my phone call, Steve remembered our conversation and took my car into the shop right away. I had to rush to work and called them back to add on another service, Steve answered promptly and took care of everything within a few hours. They finished with my car earlier than planned and charged me less than expected. I also got to meet the mechanic (Jim) who worked on my car. He was very knowledgeable and explained the next services I needed soon. They did not pressure me into anything, and treated me like family. I will be going to them from now on. Steve and Jim are like family to me now, and I will only trust them to work on my vehicle. I love you guys!!!
Chelsey

JC
JERRY C.
Roswell, GA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Transmission service
Steve and his crew are fantastic l. Every time i can depend on his fantastic service. I highly recommend North Point Auto.

WW
Wendy W.
Alpharetta, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Service
A family member recommended Steve Miller's shop when my AC stopped blowing cool air. I originally went to the dealership for a quote for the repair and it was astronomical! I called Steve who gave me a quote over the phone. His quote was half of what the dealership quoted. I took my car to Steve and by the next morning, my car was already ready for pick up. Also, Steve honored the quote. I was very impressed with Steve's knowledge and professionalism and the speed of service, not to mention the price. I highly recommend North Point Auto Repair! Thank you!

RC
Robert C.
Alpharetta, GA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Robert said they always do a good job at this business.
This review was collected via phone interview by Customer Research Inc.

SV
Susan V.
Atlanta, GA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Susan said that the facility was efficient, the staff completed the job fast and did great work.
This review was collected via phone interview by Customer Research Inc.

DG
DONNA G.
Powder Springs, GA
Audi Q7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
BEST SERVICE CENTER EVER!
Steve Miller and North Point came highly recommended by a very close friend. She had recently taken her car for servicing. You can literally feel the honesty and professionalism that exudes from Steve and his staff. They go above and beyond. As a woman, you cannot imagine how important it is to not feel as if you are being taken advantage of in the car repair shop. I can confidently say that outside of a recall issue, my car will not see the inside of an Audi dealership again. Thanks Steve!!

MS
MARGARET S.
Atlanta, GA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Great service!
I needed a new battery, so I brought my car in to the shop on my way to work. The owner, Steve Miller, was nice enough to give me a ride to my office and picked me up in the afternoon when my car was ready. It could not have been more convenient or gone more smoothly. The price for the new battery was fair, and I haven't had any trouble with my car since.

NB
Norma B.
Roswell, GA
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Norma said she thought everyone was professional, nice, friendly and also efficient. She said the mechanic was honest.
This review was collected via phone interview by Customer Research Inc.

CB
CAROL B.
Duluth, GA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Great customer service and prompt repair
North Point Auto Repair always goes above and beyond. I had my car towed to their shop on a Friday evening after hours. The owner, Steve Miller even ran a quick diagnostic code test before I left that night. And as usual, the repair was completed in a quick manner that was cost effective too. This is the only car repair center that I would ever use in Atlanta.

ED
ERIC D.
Alpharetta, GA
Ford Flex
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
Great service and fair price!
We are lucky to have found North Point Auto Repair. They are honest, fair, and good. We will definitely be taking our cars here from now on when there is a problem to be fixed. North Point Auto Repair gave us a quote that was $1000 LESS than the shop where we had our car towed and $250 less than the dealership's quote.

SI
STEPHEN I.
Marietta, GA
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
NP Auto is Awesome
Steve is ALWAYS accommodating to the needs of the customer. Thorough, accurate in analysis and conscious of cost. Good with suggestions to help “bridge a gap or buy a little time” to assist customer with large expenses. Time sensitive and friendly.

ES
EDD S.
Roswell, GA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Fan Blades and Straddles
From the day I bought my 2006 Jetta two years ago, no service mechanic had been able to cure the nagging check engine light about the problematic cooling system. Finally I took it in to Steve and he found the problem rather quickly: The plastic radiator cooling fan blade was completely missing! Well thank you Steve for finally solving the problem no one else was able to!
Also, Steve was very personable and honest (almost to a fault!). If you're interested and he's not too busy, he'll tell you how to trade stock options using a straddle.

JC
Janet C.
Alpharetta, GA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Janet said the prices are really reasonable. The technicians are really helpful and the service is fast.
This review was collected via phone interview by Customer Research Inc.

PA
Parri A.
Marietta, GA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Parri said they do an outstanding job.
This review was collected via phone interview by Customer Research Inc.

DH
DAN H.
Marietta, GA
Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Steve Miller is the best....He's honest and funnuy
The best auto repair shop I've ever encountered

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