Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

640 Reviews

99% Would Recommend
Latest Review 18 days ago

Reviews


CG
COREY G.
Roswell, GA
Dodge Avenger
Verified Customer
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03/31/2019
Owner that cares but front office needs to step up their game
Was hopeful that this trip would produce a correct diagnosis of my A/C issues. It didn't, but after having a lengthy and positive chat with the owner I still feel positive about using his services in the future. The only downside was very slow check-in and check-out times. When I initially dropped off the car I waited a good 10 minutes to chat with the lone staff member. That staff member was a mechanic so he typically didn't handle the admin work. He explained that he was not understanding why the rest of the staff weren't in the office by now (est 9a Friday morning). No big deal initially but when I showed up to check out I had to wait another 20-30 minutes while the admin staff put my paperwork together. A lot of the work included plugging my information into their system and I was disappointed that they hadn't handled that throughout the week while my car was in the shop. The staff was friendly and since I've had a good chat with the owner I'll come back again for more repairs when needed.

CB
CINDI B.
Marietta, GA
Chrysler Town & Country LWB
Verified Customer
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03/29/2019
Great place with fair pricing
Steve runs a great shop. He is knowledgeable and fair. His employees are also courteous and attentive.

JJ
JAMES J.
Alpharetta, GA
Hyundai Sonata
Verified Customer
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03/25/2019
You are treated fair and respected at North Point Auto.
I enjoy bringing my vehicle there. It is not easy or even required to enjoy auto repair but they treat you like family. The price usually does not demoralize you. I shop around and it usually beats the competitors in this area. I will take Steve and team any day for sure.

CA
CHRISTY A.
Decatur, GA
Nissan Xterra
Verified Customer
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03/25/2019
North Point is the BEST
This is the second time I've used North Point Auto repair. They did a FANTASTIC job both times. The first time, I had tried another shop, TWICE and they couldn't fix the problem. Steve, at North Point - did it right the first time! Then, last week, I thought my car was DONE, it started smoking horribly, right before I got to work. I had it towed to North Point, and they fixed it the SAME day!!!! I won't go anyplace else!

KP
Kelsey P.
Cumming, GA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Kelsey said her vehicle service was good.
This review was collected via phone interview by Customer Research Inc.

HK
HAN K.
Alpharetta, GA
Mercedes-Benz S550
Verified Customer
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03/22/2019
Best Mechanics in town
Steve and his team are the best guys for auto repairs. I have used them for all my cars as well as my mom's. They do a great job every time, answer all your questions, and are fairly priced. I wouldn't use anyone else. Thanks!

JH
John H.
Marietta, GA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Spoke with Isaac. He said the staff was efficient, and they explained things clearly. He would like to thank them for their service and wants them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Alpharetta, GA
Mercedes-Benz ML350
Verified Customer
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03/18/2019
Great Service and Advice
Excellent Service. Provided guidance to go back to the dealer where I bought the car and lower the amount I would have to pay overall. Also, very good pricing and the staff and owner genuinely care about taking care of people and their vehicles.

SL
STEVE L.
Marietta, GA
Audi allroad
Verified Customer
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03/14/2019
Great auto services
Awesome service on my Audi as usual!

SK
Sid K.
Alpharetta, GA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Sid said he would recommend this business as he has been going to them for years.
This review was collected via phone interview by Customer Research Inc.

SF
SUSAN F.
Alpharetta, GA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Better Than Before
Our daughter had a fender bender that required body work to the entire front end. Steve's body guy fixed it flawlessly, so it looks better now than before the accident. Steve kept us informed throughout the process. We always bring our cars here.

TS
TED S.
Cumming, GA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
Brake job
Great work and service by Steve and his crew! Thank you!

RP
Russ P.
Alpharetta, GA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Russ said he likes their service, Steve's work and his staff's professionalism. They are always there to help.
This review was collected via phone interview by Customer Research Inc.

JS
Jacob S.
Buford, GA
Hyundai XG350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Jacob said they did a great job.
This review was collected via phone interview by Customer Research Inc.

TR
TREVOR R.
Cumming, GA
BMW 3 Series
Verified Customer
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02/27/2019
Great service!
Steve and team are great. I always feel like I know what they are doing and what it’s going to cost.

LG
Lewis G.
Marietta, GA
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10/15/2018
Excellent attention to detail
2015 Ford Edge. Quote was half the price as Ford. Steve checked all recalls, Upon completing job found a problem in a brake booster. Was something that I had noticed but thought it was nothing. After the booster relay was replaced, brakes worked many times better.

SF
SOLOMON F.
Roswell, GA
Acura RSX
Verified Customer
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08/04/2018
Best in town
I wanted to find a affordable great place and I find this place. Steve was very patient, consistent and a great person. I love the atmosphere and would love to come back again.

KC
KRIS C.
Norcross, GA
BMW X3
Verified Customer
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08/03/2018
Excellent diagnosis of problems. Honest fair priced solutions. Above and beyond to do what is right.
Steve has always managed to find the time do so much in so little time. His work is thorough and complete in every sense of the words. He goes above and beyond giving honest diagnosis to the problems and solutions. He always does outstanding work.

TS
Trudy S.
Marietta, GA
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08/03/2018
The Best
Best auto repair place in metro area. Honest, knowledgable, dependable, fair prices.

AC
Azia C.
Decatur, GA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Azia said the business's services are awesome and after researching everyone else said the same thing.
This review was collected via phone interview by Customer Research Inc.

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