Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

713 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review about 7 hours ago

Reviews


LB
LAUREN B.
West Chester, PA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Great shop I highly recommend
Boss is always on point with everything and they are super nice. I feel so much better taking my car to them over somewhere else.

KH
Kenyon H.
Philadelphia, PA
GMC Yukon
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2018 Category: Service
Kenyon said August of last year he went to get his air conditioner fixed and paid $140.00 for the service. He said he only used it for 2 months and just recently he went back to them for the same problem and it is still not resolved, so and the staff said they would need to charge him an assessment fee. He said they could have at least offered a discount for the fee and the communication was poor but the staff is friendly.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 08/20/2018

2 issues with this review, when we did the evacuate and recharge last august we informed you that we could not find a leak and we added dye, if the a/c stops working come back so we can check for the dye and pinpoint the leak. #2 why wait over a full year to come back in if it stopped working after 2 months? you waited 14 months to bring it back. on this visit i told you that the rear lines had a small trace of dye but i could not be sure that was it because most of the dye had been washed off. 


AH
Alice H.
West Chester, PA
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Alice said they have been customers for several years . They know her and her vehicle. They are reliable and honest.
This review was collected via phone interview by Customer Research Inc.

IR
Isaiah R.
West Chester, PA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Isaiah said the business does a good job. They were very patient with him.
This review was collected via phone interview by Customer Research Inc.

RB
Rudy B.
Downingtown, PA
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Rudy said the business did what he asked them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LB
Lauren B.
West Chester, PA
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Lauren said the business was courteous, fast and also friendly.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
West Chester, PA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Richard said the business provides great service.
This review was collected via phone interview by Customer Research Inc.

GC
Georgina C.
Malvern, PA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Georgina said they were nice people, it was great service and they were convenient
This review was collected via phone interview by Customer Research Inc.

RR
RAYMOND R.
Thornton, PA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Annual inspection
Great fast work. Found a couple of issues I had missed and provided good recommendations for repair.

MH
Mitzi H.
West Chester, PA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Mitiz said, this business did a great job.
This review was collected via phone interview by Customer Research Inc.

PS
Pat S.
West Chester, PA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Pat said that everything at this business is fine and good. He has been going to them for over 15 years.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
West Chester, PA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Spoke to Colleen. She said the service at this facility was excellent and they will go back.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
West Chester, PA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Brian said the staff provided quality service.
This review was collected via phone interview by Customer Research Inc.

TR
THOMAS R.
Chester Springs, PA
Lexus GX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
Honesty and great service
Being a dealer service client for many years, I was plbelieve the first word in finding a good mechanic is "honesty". Chet is a completely honorable guy. I've never had any questionable experiences. While he does offer recommendations for future service issues there's never been that "false urgency" I've gotten from other shops.

In addition, Boss Automotive is efficient and convenient. I call to arrange to drop off my vehicle, usually able to set an appointment within 3 days, and it's back within 24 hours. I've had brakes replaced, new tires, radiator change, multiple oil changes, A/C serviced as well as state emission & inspection. All completed within 24 hours.

If you're looking for a new mechanic, do yourself a favor and meet with Chet. I count on Boss Automotive.

NA
Nancy A.
West Chester, PA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Nancy said the employees were very nice. She was satisfied with her service.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
Kennett Square, PA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Joe said the employees were responsible. They provided timely service.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 07/13/2018

thanks joe, good to see you


AG
Amy G.
Honey Brook, PA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Amy said this business did the work and her vehicle runs. The service was great, the staff mmebers are friendly, and they know what they're doing.
This review was collected via phone interview by Customer Research Inc.

CL
Cara L.
Coatesville, PA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Cara said Chet and Ken were great. They provided excellent service, and she trusts them.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 07/13/2018

thank you cara


AJ
Ashley J.
West Chester, PA
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Ashley said the staff is super friendly, the service is always prompt and good, and the prices are fair.
This review was collected via phone interview by Customer Research Inc.

BL
Bill L.
Chester Springs, PA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Bill said this facility is a trusted automotive business that he refers to friends and family. He can always count on them. It was a positive experience.
This review was collected via phone interview by Customer Research Inc.