Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

881 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


MH
MICHAEL S H.
West Chester, PA
MINI Cooper
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2015
No stars
You’re mistaken. The alignment was fine. It drove straight. All tires had even wear. I absolutely and categorically did not or would not have had you perform an alignment. If you had asked me I would have declined, no question. And the tires were not that expensive. The bulbs on the other hand….
So yes. Unethical is the appropriate term.
I’ve been ripped off before and I’m sure it will happen again, but never by the same person more than once.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2015
Unethical practices. Rip off!
Previous owner of this business was honest. Unfortunately the present owner is far from it. Expect to get swindled here. Beware!
Chet H. from Boss Automotive responded on 11/17/2015

Sorry you feel this way but replacing 2 tires with large bubbles fron impact and not doing and alignment is not unethical. it is protecting your investment in very expensive tires. You approved the alignment.


MH
MICHAEL H.
Brookhaven, PA
GMC Savana Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
flat tire
great job on fixing my tire thank u

JH
JACKIE H.
Newark, DE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Great service and great people !
They were able to get me in and out in a timely manner when I was in a rush . The service was great and we will be returning !

CK
CHRIS/ SUE K.
Thornton, PA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Superb mechanics
Chet and Ken are great !! Boss auto always does a super job and is looking out to make sure my truck is running like a dream.

SY
SCOTT Y.
Downingtown, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
Boss Auto and Boss man Chet is the best
As always, Boss did the job at the right price and faster than I could do the crossword puzzle. These guys are friendly, efficient, and thorough. I'll be back.

Verified Customer
Downingtown, PA
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
New Customer
Great experience! Went here on a recommendation from a body shop. Boss fixed my car before I arrived home...days before expected. Excellent, honest and reasonably priced service. Thank you!

KM
KIM M.
Aston, PA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Great customer service, friendly and knowledgeable.
I was driving in to work and my car started making a weird noise. I called Ken and he said to drop it off and his team fixed my car in one day! Awesome service! Great rates!
I recommend Boss Automotive!!

AH
ALICE H.
Downingtown, PA
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Friendly, willing to try to fix.
I had a water leak on the passenger side front floor. I called three places no one would even look. I called a friend who suggested Boss. Owner was on vacation but answered his phone, impressive. He said bring it in. He suggested it might be A/C drain. I left it overnight. He blew out drain, also said car needed oil change and a front side bulb. Very reasonable bill and ready by noon. So far no leak. I’m a happy customer!😀

BU
BARRY U.
West Chester, PA
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Wonderful service
Chet and Ken do a great job of getting me in and out. One time service is very important to me - I do not have the time to go back and forth. Great team / great service

JH
J RICHARD H.
Thornton, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019
Skilled and friendly workers have kept my 2005 car running perfectly for years. I highly recommend Boss. - they care about their customers and taking good care of cars. .
Very skilled and friendly workers have kept my 2005 car running smoothly for years now. Their service is a really good value and they save me money whenever possible. They keep accurate records of maintenance and make sure I am getting good value in the service they do.. I recommend Boss HIGHLY!

JC
JEFF C.
Chester Springs, PA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Outstanding service
Great service great people

MA
MILT A.
Coatesville, PA
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Honest and Dependable
Chet and his team are very honest and dependable. The Boss team's main focus is great customer service and getting the job done right! My cars appreciate the love as well!!

AB
ANNETTE B.
Indianapolis, IN
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Exceptional service
Called yesterday about scheduling an oil change, they accommodated me with next day service. I got stuck with service folk at my home, called to inform I'd be a tad late and if I would need to reschedule...Took me with a huge smile, THEN found and fixed a nail that was in my tire UNBEKNOWNST to me...It CANNOT get any better than this! IN THIS day and age when people half-behind do work, are rude and think it us their "freedom" to he that way, it is so refreshing to see customer service done with such integrity! THANK YOU Mr. CHET Hernandez!

BM
BONITA M.
Elverson, PA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Recent Visit - Sensors
As always, great service and thorough explanation of problem. Everyone at Boss is friendly and courteous.

CM
CHRISTA M.
Honey Brook, PA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Great job once again!
Very reliable and trustworthy!! I appreciate you getting me in on such short notice. The team at Boss Automotive always goes out of their way to satisfy their customers!

LM
LAURA M.
West Chester, PA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Always there when you need them!
These guys constantly are ensuring the vehicles brought to them are safe. I walked in thinking I needed a oil change, but found out I had a accident waiting to happen! Very thankful for these guys, always.

RR
RAYMOND R.
Thornton, PA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
1997 Jeep repair
Great job, excellent service

BM
BILL/MARGY M.
Exton, PA
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Fantastic service
Thanks again to Chet and his crew for taking care of our GMC. They are flexible and put the customer needs front and center. Thanks for another job well done!

WC
WILLIAM C.
West Chester, PA
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Would recommend to anybody
Great service, friendly and reliable, would recommend for fleet/personal vehicles

CC
COREY C.
West Chester, PA
Ford Police Interceptor Utility
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Friendly REASONABLE (priced) service!
Just wanted to thank the guys at Boss for inspecting and catching a very crucial flaw in my vehicle! While my vehicle needed lots of work, they quickly found a solution and educated me on why it needed to be fixed ASAP! Love the work they do, and their personalities are the cherry on top!
Thanks Boss!
-Cox