Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

726 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 6 days ago

Reviews


MH
MICHAEL S H.
West Chester, PA
MINI Cooper
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2015
No stars
You’re mistaken. The alignment was fine. It drove straight. All tires had even wear. I absolutely and categorically did not or would not have had you perform an alignment. If you had asked me I would have declined, no question. And the tires were not that expensive. The bulbs on the other hand….
So yes. Unethical is the appropriate term.
I’ve been ripped off before and I’m sure it will happen again, but never by the same person more than once.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2015
Unethical practices. Rip off!
Previous owner of this business was honest. Unfortunately the present owner is far from it. Expect to get swindled here. Beware!
Chet H. from Boss Automotive responded on 11/17/2015

Sorry you feel this way but replacing 2 tires with large bubbles fron impact and not doing and alignment is not unethical. it is protecting your investment in very expensive tires. You approved the alignment.


AM
Austin M.
West Chester, PA
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Austin said the employees were honest and helpful.
This review was collected via phone interview by Customer Research Inc.

BG
BRAD G.
Springfield, PA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Boss Service
Boss has been servicing our Fleet for years. Chet, Ken and the crew always jump right on our vehicles with short notice and get our trucks back to us quickly. They really understand how important it is to our business to keep our trucks on the road so we can take care of our customers as quickly as they take care of us. I would recommend them to anyone in the West Chester area.

Brad Gress
Operations Manager
Signature HVAC

SK
STACIE-STEVEN K.
West Grove, PA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Recent Inspection Ford Fusion
Thank you - my wife was very happy with your service. We have been customers for the past 18 years.

Verified Customer
Glenmoore, PA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Thanks Boss
We always appreciate the work and efforts of Boss Automotive.

Verified Customer
West Chester, PA
Honda Accord Wgn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Where is the leak?
The mechanics were very thorough in searching for the oil leak to the extent that when it could not be found they cleaned up the motor above and below so that within a few days the leak should become apparent. The service is always thorough. It is a pleasure doing business with Boss.

CF
Christopher F.
Phoenixville, PA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Christopher said the staff are great people. He has used this facility since they came to town.
This review was collected via phone interview by Customer Research Inc.

JP
Joseph P.
Norristown, PA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Joseph said the staff at this business was very kind and courteous.
This review was collected via phone interview by Customer Research Inc.

DS
Duane S.
Parkesburg, PA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Duane said the business resolved his issue. They were quick, the staff was courteous, and professional.
This review was collected via phone interview by Customer Research Inc.

AS
ALEX S.
Coatesville, PA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Personable and Reliable
Once again, Chet, Ken, and crew did a great job on my vehicle...everyone there is personable and ready to help. Reliable repairs at a reasonable price..you can't beat'em! Will recommend Boss to anyone asking about repairs.

SK
SCOTT K.
West Chester, PA
INFINITI QX56
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
Kramer review
Great service, knowledgable staff, met my expectations.

MM
MARIA M.
Coatesville, PA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
They are people friendly and I'm content with their service.
They have went above & beyond to make sure My Lil Suzi runs. Thank you so much I Appreciate it!

BM
Bonita M.
Elverson, PA
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Bonita said they did a great job.
This review was collected via phone interview by Customer Research Inc.

JD
Jason D.
Pennsylvania
Mercury Mariner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Jason said the employees completed everything he asked for. They completed service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

LB
LAUREN B.
West Chester, PA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Great shop I highly recommend
Boss is always on point with everything and they are super nice. I feel so much better taking my car to them over somewhere else.

KH
Kenyon H.
Philadelphia, PA
GMC Yukon
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2018 Category: Service
Kenyon said August of last year he went to get his air conditioner fixed and paid $140.00 for the service. He said he only used it for 2 months and just recently he went back to them for the same problem and it is still not resolved, so and the staff said they would need to charge him an assessment fee. He said they could have at least offered a discount for the fee and the communication was poor but the staff is friendly.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 08/20/2018

2 issues with this review, when we did the evacuate and recharge last august we informed you that we could not find a leak and we added dye, if the a/c stops working come back so we can check for the dye and pinpoint the leak. #2 why wait over a full year to come back in if it stopped working after 2 months? you waited 14 months to bring it back. on this visit i told you that the rear lines had a small trace of dye but i could not be sure that was it because most of the dye had been washed off. 


AH
Alice H.
West Chester, PA
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Alice said they have been customers for several years . They know her and her vehicle. They are reliable and honest.
This review was collected via phone interview by Customer Research Inc.

IR
Isaiah R.
West Chester, PA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Isaiah said the business does a good job. They were very patient with him.
This review was collected via phone interview by Customer Research Inc.

RB
Rudy B.
Downingtown, PA
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Rudy said the business did what he asked them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LB
Lauren B.
West Chester, PA
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Lauren said the business was courteous, fast and also friendly.
This review was collected via phone interview by Customer Research Inc.