Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

713 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review about 7 hours ago

Reviews


WM
William M.
West Chester, PA
Cadillac DeVille
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2016 Category: Service
William said they sold him a vehicle that had a lot of problems.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 09/28/2016

sorry to hear that you had issues with the car mr mccullough, i havent heard from you since you purchased it. you surely should have let us check it out for you.


MH
MICHAEL S H.
West Chester, PA
MINI Cooper
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2015
No stars
You’re mistaken. The alignment was fine. It drove straight. All tires had even wear. I absolutely and categorically did not or would not have had you perform an alignment. If you had asked me I would have declined, no question. And the tires were not that expensive. The bulbs on the other hand….
So yes. Unethical is the appropriate term.
I’ve been ripped off before and I’m sure it will happen again, but never by the same person more than once.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2015
Unethical practices. Rip off!
Previous owner of this business was honest. Unfortunately the present owner is far from it. Expect to get swindled here. Beware!
Chet H. from Boss Automotive responded on 11/17/2015

Sorry you feel this way but replacing 2 tires with large bubbles fron impact and not doing and alignment is not unethical. it is protecting your investment in very expensive tires. You approved the alignment.


SG
SUSAN G.
West Chester, PA
Honda Accord
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/24/2015
service is completely unsatifactory
My last experience was not only expensive but had to take it to Honda dealership to repair adjustment they made. Chad adjusted my idle on my last visit and was so evident that he had no clue what he was doing. I will not ever return to this place of business and continue to tell all my friends to stay away from this expensive and inexperienced auto repair business!!!!!!

KH
Kenyon H.
Philadelphia, PA
GMC Yukon
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2018 Category: Service
Kenyon said August of last year he went to get his air conditioner fixed and paid $140.00 for the service. He said he only used it for 2 months and just recently he went back to them for the same problem and it is still not resolved, so and the staff said they would need to charge him an assessment fee. He said they could have at least offered a discount for the fee and the communication was poor but the staff is friendly.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 08/20/2018

2 issues with this review, when we did the evacuate and recharge last august we informed you that we could not find a leak and we added dye, if the a/c stops working come back so we can check for the dye and pinpoint the leak. #2 why wait over a full year to come back in if it stopped working after 2 months? you waited 14 months to bring it back. on this visit i told you that the rear lines had a small trace of dye but i could not be sure that was it because most of the dye had been washed off. 


BI
Betty I.
West Chester, PA
Dodge Caravan
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2015 Category: Service
Betty said the price is too much. They are a little high with some things.
This review was collected via phone interview by Customer Research Inc.

JM
Jessa M.
West Chester, PA
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Jessa said she had to wait a little longer.
This review was collected via phone interview by Customer Research Inc.

JA
Jeff A.
West Chester, PA
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Jeff said they were timely , gave good information and got the job done.
This review was collected via phone interview by Customer Research Inc.

SH
Stephen H.
West Chester, PA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2018 Category: Service
Stephen said there was no one around to give him a ride home, so he had to rent a vehicle. He was a bit disappointed.
This review was collected via phone interview by Customer Research Inc.

WS
WILLIAM S.
West Chester, PA
Scion xD
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2018
2013 Scion XD
The work done was fine and finished on the agreed time. The cost of the brake job was more expensive than other brake jobs I've had done elsewhere in the past.

DG
Debbie G.
West Chester, PA
Honda Insight
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Debbie said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

LG
Larry G.
West Chester, PA
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Larry said the business was a little pricy, but the employees did a good job. The last time he came in, he needed a seatbelt so that his vehicle would pass inspection. They were unable to get a seatbelt and he ended up going to another location.
This review was collected via phone interview by Customer Research Inc.

MW
MARK W.
Glen Mills, PA
Toyota FJ Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2017
Boss Automotive is a good place for your cars
They are professional and courteous. Get the job done!

WS
WILLIAM S.
West Chester, PA
Scion xD
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2017
Excellent service at a time when I need it.
See above

RG
Robin G.
West Chester, PA
Mercedes-Benz ML320
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
Robin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TH
Tim H.
West Chester, PA
Chevrolet Aveo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Tim said it was a good experience but he's had better.
This review was collected via phone interview by Customer Research Inc.

SE
Sam E.
Fairless Hills, PA
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017 Category: Service
Sam said this business was good. The staff was polite.
This review was collected via phone interview by Customer Research Inc.

KL
KAREN L.
West Chester, PA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2017
Appreciate the service and the quick turnaround time
Now you send a coupon for an oil change I just paid for?

LS
Lee S.
Pennsylvania
Ford Explorer Sport Trac
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2016 Category: Service
Lee said he was happy with the good service.
This review was collected via phone interview by Customer Research Inc.

MW
MARK W.
Glen Mills, PA
Acura RDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2016
Good services
The service is good. More importantly, the mechanic is honest.

OA
Oliver A.
Phoenixville, PA
Audi A4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2016 Category: Service
Oliver said his service was great but he had to go back.
This review was collected via phone interview by Customer Research Inc.