Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

691 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 4 days ago

Reviews


WM
William M.
West Chester, PA
Cadillac DeVille
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2016 Category: Service
William said they sold him a vehicle that had a lot of problems.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 09/28/2016

sorry to hear that you had issues with the car mr mccullough, i havent heard from you since you purchased it. you surely should have let us check it out for you.


MH
MICHAEL S H.
West Chester, PA
MINI Cooper
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2015
No stars
You’re mistaken. The alignment was fine. It drove straight. All tires had even wear. I absolutely and categorically did not or would not have had you perform an alignment. If you had asked me I would have declined, no question. And the tires were not that expensive. The bulbs on the other hand….
So yes. Unethical is the appropriate term.
I’ve been ripped off before and I’m sure it will happen again, but never by the same person more than once.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2015
Unethical practices. Rip off!
Previous owner of this business was honest. Unfortunately the present owner is far from it. Expect to get swindled here. Beware!
Chet H. from Boss Automotive responded on 11/17/2015

Sorry you feel this way but replacing 2 tires with large bubbles fron impact and not doing and alignment is not unethical. it is protecting your investment in very expensive tires. You approved the alignment.


SG
SUSAN G.
West Chester, PA
Honda Accord
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/24/2015
service is completely unsatifactory
My last experience was not only expensive but had to take it to Honda dealership to repair adjustment they made. Chad adjusted my idle on my last visit and was so evident that he had no clue what he was doing. I will not ever return to this place of business and continue to tell all my friends to stay away from this expensive and inexperienced auto repair business!!!!!!

BI
Betty I.
West Chester, PA
Dodge Caravan
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2015 Category: Service
Betty said the price is too much. They are a little high with some things.
This review was collected via phone interview by Customer Research Inc.

JA
Jeff A.
West Chester, PA
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Jeff said they were timely , gave good information and got the job done.
This review was collected via phone interview by Customer Research Inc.

SH
Stephen H.
West Chester, PA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2018 Category: Service
Stephen said there was no one around to give him a ride home, so he had to rent a vehicle. He was a bit disappointed.
This review was collected via phone interview by Customer Research Inc.

WS
WILLIAM S.
West Chester, PA
Scion xD
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2018
2013 Scion XD
The work done was fine and finished on the agreed time. The cost of the brake job was more expensive than other brake jobs I've had done elsewhere in the past.

DG
Debbie G.
West Chester, PA
Honda Insight
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Debbie said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

LG
Larry G.
West Chester, PA
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Larry said the business was a little pricy, but the employees did a good job. The last time he came in, he needed a seatbelt so that his vehicle would pass inspection. They were unable to get a seatbelt and he ended up going to another location.
This review was collected via phone interview by Customer Research Inc.

MW
MARK W.
Glen Mills, PA
Toyota FJ Cruiser
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2017
Boss Automotive is a good place for your cars
They are professional and courteous. Get the job done!

WS
WILLIAM S.
West Chester, PA
Scion xD
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2017
Excellent service at a time when I need it.
See above

RG
Robin G.
West Chester, PA
Mercedes-Benz ML320
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
Robin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TH
Tim H.
West Chester, PA
Chevrolet Aveo
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Tim said it was a good experience but he's had better.
This review was collected via phone interview by Customer Research Inc.

SE
Sam E.
Fairless Hills, PA
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017 Category: Service
Sam said this business was good. The staff was polite.
This review was collected via phone interview by Customer Research Inc.

KL
KAREN L.
West Chester, PA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2017
Appreciate the service and the quick turnaround time
Now you send a coupon for an oil change I just paid for?

LS
Lee S.
Pennsylvania
Ford Explorer Sport Trac
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2016 Category: Service
Lee said he was happy with the good service.
This review was collected via phone interview by Customer Research Inc.

MW
MARK W.
Glen Mills, PA
Acura RDX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2016
Good services
The service is good. More importantly, the mechanic is honest.

OA
Oliver A.
Phoenixville, PA
Audi A4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2016 Category: Service
Oliver said his service was great but he had to go back.
This review was collected via phone interview by Customer Research Inc.

LH
Lauren H.
West Chester, PA
Volkswagen Golf
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2016 Category: Service
Lauren said she had to go back twice because the brakes were not fixed right.
This review was collected via phone interview by Customer Research Inc.

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Stephen T.
Glen Mills, PA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2016 Category: Service
Spoke with Carry. She said the price was high and the vehicle still needs work.
This review was collected via phone interview by Customer Research Inc.