Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

694 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 1 day ago

Reviews


WM
William M.
West Chester, PA
Cadillac DeVille
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2016 Category: Service
William said they sold him a vehicle that had a lot of problems.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 09/28/2016

sorry to hear that you had issues with the car mr mccullough, i havent heard from you since you purchased it. you surely should have let us check it out for you.


MH
MICHAEL S H.
West Chester, PA
MINI Cooper
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2015
No stars
You’re mistaken. The alignment was fine. It drove straight. All tires had even wear. I absolutely and categorically did not or would not have had you perform an alignment. If you had asked me I would have declined, no question. And the tires were not that expensive. The bulbs on the other hand….
So yes. Unethical is the appropriate term.
I’ve been ripped off before and I’m sure it will happen again, but never by the same person more than once.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2015
Unethical practices. Rip off!
Previous owner of this business was honest. Unfortunately the present owner is far from it. Expect to get swindled here. Beware!
Chet H. from Boss Automotive responded on 11/17/2015

Sorry you feel this way but replacing 2 tires with large bubbles fron impact and not doing and alignment is not unethical. it is protecting your investment in very expensive tires. You approved the alignment.


SG
SUSAN G.
West Chester, PA
Honda Accord
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/24/2015
service is completely unsatifactory
My last experience was not only expensive but had to take it to Honda dealership to repair adjustment they made. Chad adjusted my idle on my last visit and was so evident that he had no clue what he was doing. I will not ever return to this place of business and continue to tell all my friends to stay away from this expensive and inexperienced auto repair business!!!!!!

RD
RONALD-PATRICIA D.
West Chester, PA
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2014
Great
Needed battery check got it done quickly no problems

BL
Bill L.
Chester Springs, PA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Bill said this facility is a trusted automotive business that he refers to friends and family. He can always count on them. It was a positive experience.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
West Chester, PA
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
John said they always have a good experience with this business, they always take their vehicles there and the staff are always good to them.
This review was collected via phone interview by Customer Research Inc.

JM
Jessa M.
West Chester, PA
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Jessa said she had to wait a little longer.
This review was collected via phone interview by Customer Research Inc.

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MARK S.
Glenmoore, PA
Nissan Quest
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Boss Automotive Delivers Again!
Chet and Boss automotive continue to deliver! They diagnosed an issue that others couldn't figure out and got quickly up and running. Fair, honest, and friendly! Highly recommend.

SK
Skender K.
Norristown, PA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Skender said every time she has had to go in for a vehicle problem, it is well taken care of at this facility. The employees definitely do everything they can. . The staff and the owners are wonderful.
This review was collected via phone interview by Customer Research Inc.

KO
Katherine o.
Thornton, PA
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Katherine said that the facility takes very good care of her and her entire family, the staff are honest people.
This review was collected via phone interview by Customer Research Inc.

DH
Debbie H.
West Chester, PA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Debbie said the staff did a very good job.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
West Chester, PA
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Tom said the business provided top notch customer service.
This review was collected via phone interview by Customer Research Inc.

CF
Carolyn F.
West Chester, PA
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Carolyn said she has always had very good work done at the business. She said everything the staff does is perfect, she trusts them, which is as important as the workmanship, and she has been dealing with them for a long time.
This review was collected via phone interview by Customer Research Inc.

NB
Nicole B.
Kennett Square, PA
GMC Terrain
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Nicole said she really appreciates how reliable everyone was and the work turned out great. She's been a customer for 16 years.
This review was collected via phone interview by Customer Research Inc.

SY
SCOTT Y.
Downingtown, PA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Boss made a complicated job simple. I took my CR-V to Boss after an initial visit to the dealer. The dealer nearly $2000 to repair the bumper and reset the camera that was malefunctioning after a low speed collision.
Chet promised to fix the situation at the least cost possible. He was good to his word and was able to remount the camera and replace the cracked bumper for far less than the dealer quoted. Just one more example of Boss providing the expertise and willingness to solve the problem without breaking the bank.

LH
Larry H.
Glen Mills, PA
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Larry said he is happy with the service the business provided on his vehicle. The staff at the facility are good friendly people.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
West Chester, PA
Scion xD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Work was well done. Car ready when I needed it.
Over the years Boss Automotive has met my service requirements. They let me know when inspections are due and perform the work in a competent fashion.

SK
STACIE-STEVEN K.
West Grove, PA
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Inspection +
Thank you, along with the inspection you made suggestion of work that I can follow-up with at dealership since the car is new and under warranty. I appreciate you keeping a good eye on our cars that is why I have trusted your work for the past 17 years. Steven K.

LB
Lauren B.
West Chester, PA
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Lauren said everyone was extremely friendly.
This review was collected via phone interview by Customer Research Inc.

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PEGGY P.
West Chester, PA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Personable and professional
Contacts by phone and in person are always pleasant. Work that is to be completed is explained in a way that I can understand.