Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

174 Reviews

98% Would Recommend
Latest Review over 1 year ago

Reviews


TS
TRENT S.
Cedar City, UT
Pontiac G6
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2016
Lost my trust
I took my car in to get a simple oil change and to get my tires rotated. When I drove off I could tell something felt wrong with my car and I took right back in and they said maybe one of my tires was not in balance? It ended up being some lose lug nuts! The receptionist when I first dropped it back off said maybe you could just keep driving it and it will work it self out in the next few days. It's pretty scary when you take your car in there to get something done right and they can't even tighten the lug nuts right! What happened to using a torque wrench to make sure all the lig nuts are tightened to the proper torque? Sounds like they are cutting some major corners to make it easier and faster on them but in the end they made me lose all my faith in their company.
Chris S. from Midtown Tire & Auto responded on 07/20/2016

Service you can trust is what we strive to achieve everyday.....unfortunatey we failed in your case.  Thank you for coming back when you noticed the problem and allowing us to correct it.  We always want to be truthful and when we error take responsibility.  We have credited your account  with a free oil change and rotation if you're willing to give us an opportunity to serve you again.  Hopefully we can regain your trust.


NA
NICHOLE A.
Cedar City, UT
GMC Envoy
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/24/2016
Arehart
I went in to have one ball joint changed on a 2006 gmc envoy that I had previously gotten a estimate to have done.
When I went in to pay the bill was over a hundred dollars more than what I was previously quoted and looking on the internet I could not find a set of ball joints anywhere that cost 160.00. I was fine with the labor price and the timing of getting my work done, but the estimate I was given a week before was no where to be found, and I feel like I was over charged for the part

VT
VICKI T.
Cedar City, UT
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/06/2016
Bad experience
We took our vehicle back 3 times to get the problem fixed. After having the same problem for the 4th time, and paying over $1200, we took our car someplace else. They said that there was a spark plug/socket that was not seated correctly which caused the problem. They showed us the evidence. We asked about taking it back to Midtown and they said, "I would. They didn't fix it and now you paid $200 to have us go in and take care of that. My husband went in, and they would not budge. The unfortunate thing, is I came there on a recommendation from a friend. The friend nor I will return, so you made $1200 off of me, but my lack of recommendation in the future, and subsequent word of mouth that I wouldn't go there, is going to cost you way more than the $200 credit you could have given us for the spark plug and coil that was not placed correctly. Just saying.

GG
GARY G.
Cedar City, UT
Toyota 4Runner
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2014
Chris and cronies
Thanks for trustworthy diagnosis and work. Having a good mechanic is like having a reliable dentist.

WS
WENDY S.
Cedar City, UT
Subaru Forester
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/01/2014
Very dissatisfied
According to the mechanic who fixed my oil level, you overfilled my oil by more than a full quart. even though you said it couldn't possibly be over by more than 1/4 quart. Then you hedged and changed the amount, saying it couldn't be more than 3/4 over. Excessively over full can absolutely harm the engine and this was excessive, being 1 and 1/4 quarts over. plus the oil filter was leaking and not tight. This is the second time in a row you have overfilled my oil. I also asked if you had any specials and was told no, when you had a current special on oil changes. With all your hedging and changing of numbers, I can tell you are not honest, and I will let everyone know about my terrible experience and your repeat problems and refusable to give me a refund.

CR
CLIFFORD R.
Cedar City, UT
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2017
Defensive
The work on the brakes and oil change were great but the tire is an issue for us. We did not have a flat tire when we brought it in but during the inspection of the tires a nail was found. The repair was done but that afternoon the tire went flat. We need to find time to bring it back for further repair or something.

DM
DOUGLAS M.
Duck Creek Village, UT
Ford Freestar
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2016
Thank you Midtown
All went well with my visit , rotated tires, a fresh pair on front brakes installed, topped off fluids, oil chancge, the whole 9 yards! But my brakes are quite screechy and I am waiting this out to see if the side effect dwindles. Other than that, great!
Chris S. from Midtown Tire & Auto responded on 09/20/2016

Hi Douglas....sorry to hear the brakes are screechy.  When it's convenient please drop by and we'll check them.  Thanks!


DD
DARRIN D.
Cedar City, UT
Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/07/2015
Good, friendly and prompt service.
I recently stopped by and asked if Midtown could change my wiper blades. They said they could. I told them I would stop by after my lunch and I wanted them to call me and let me know how much the wiper blades would be before I decided to have them installed. When I returned after lunch I parked my car at Midtown and as soon as I stopped my wiper blades were immediately being installed. It took less than two minutes and I was on my way. That is the good part. The bad part was that I was never contacted to let me know the price (as I had requested). I was a little shocked when he told me I owed him $51. Had I known that it would be that much and would have declined the service or asked if there were some cheaper wiper blades. I was charged about $3.50 for shop supplies also. I watched the wiper blades being installed and there were no shop supplies used and no tools used. I just paid the bill, but I was a little disgruntled because of the price and because I did not receive a quote beforehand as I had requested. I would recommend Midtown, but I would warn a friend to be sure to be quoted a price first.

CC
CONNIE C.
Cedar City, UT
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/24/2013
. My review
My only complaint would be that I was handed my key and told my car was in the back. It surely was way in the back. It would have been a perk to me if someone had driven it out of the back acre lot
Chris S. from Midtown Tire & Auto responded on 09/24/2013

Dear Connie,
Thanks for your review.  As our customer we want you to have a great experience every time we have the opportunity to serve you.  Sometimes our parking lot becomes very crowded and we apologize for any inconvenience this caused you.  We appreciate your feedback and will work toward making sure every car ready for pick up is located close to the front door. We value you and look forward to serving you again.   


JS
JENNY S.
Cedar City, UT
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017
Excellent service
When we moved to Cedar city, a neighbor recommended Midtown Auto. Since then, I have continued to take our three vehicles in for repairs and oil changes many times and have always received great service and a courteous and friendly atmosphere there. They do good work and are honest. I would have given them a five star rating and instead gave them a four star rating only because the service seems a little slower than it should be as far as waiting time. But their good service, honesty and friendliness make up for it.

RN
RICARDO N.
Cedar City, UT
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017
Good customer service
They did what I needed and made sure all was done properly. The price was decent as well.

JG
JACKIE G.
Chico, CA
Volkswagen EuroVan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2016
Good price and good service
My wife and I discovered we needed new front tires for our motorhome so sought out a tire dealer at a major truck stop. We got a quote of $600 for the two tires which we thought were way overpriced. We did a web search and came up with Midtown Tire so called them for a quote. The quote we received was a lot less so drove the extra miles to Cedar City to have them installed. The staff there was friendly and courteous and the service fast. Soon we were on the road again.

KH
KELLY H.
Cedar City, UT
Mazda 3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2016
Great people & service
They have always treated us right and do a great job.

CS
CODY S.
Cedar City, UT
Saturn Aura
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2016
Good service
They were fast and got the job done.

LS
LYNN S.
Cedar City, UT
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2015
It's always nice to get good service.
Service was fast and friendly on the oil change.

AH
ADAM H.
Cedar City, UT
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2014
Friendly and professional!
The number one auto shop in Cedar City

AH
ADAM H.
Cedar City, UT
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2014
Friendly and professional!
Very friendly and professional personnel.
All repairs were completed to my expectations. My only recommendation is to request service and labor costs before any additional repairs are completed.

AM
ANGELA M.
Cedar City, UT
Suzuki Grand Vitara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2013
They get the job done
They do a great job, I wonder if I upset one of the managers though. Its just that they put in a false master cylinder. So I had to have them do it again. But they responded great after that.

MJ
MICHELLE J.
Cedar City, UT
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2017
Fantastic!
Midtown Tire and Auto is the place to go for honest, reliable and quick service. I have never been disappointed in the outcome when we take our cars there. They do everything right! CJ, Chris, and the rest of the service team are so professional and settle for nothing less than excellence.

MM
MARK M.
Cedar City, UT
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017
Good Job
I want to thank Chris (Sparky) & Heath for doing a great job replacing my 1993 Ford F-250 fuel filter now it runs great thank you!.