Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

174 Reviews

98% Would Recommend
Latest Review over 1 year ago

Reviews


TS
TRENT S.
Cedar City, UT
Pontiac G6
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2016
Lost my trust
I took my car in to get a simple oil change and to get my tires rotated. When I drove off I could tell something felt wrong with my car and I took right back in and they said maybe one of my tires was not in balance? It ended up being some lose lug nuts! The receptionist when I first dropped it back off said maybe you could just keep driving it and it will work it self out in the next few days. It's pretty scary when you take your car in there to get something done right and they can't even tighten the lug nuts right! What happened to using a torque wrench to make sure all the lig nuts are tightened to the proper torque? Sounds like they are cutting some major corners to make it easier and faster on them but in the end they made me lose all my faith in their company.
Chris S. from Midtown Tire & Auto responded on 07/20/2016

Service you can trust is what we strive to achieve everyday.....unfortunatey we failed in your case.  Thank you for coming back when you noticed the problem and allowing us to correct it.  We always want to be truthful and when we error take responsibility.  We have credited your account  with a free oil change and rotation if you're willing to give us an opportunity to serve you again.  Hopefully we can regain your trust.


NA
NICHOLE A.
Cedar City, UT
GMC Envoy
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/24/2016
Arehart
I went in to have one ball joint changed on a 2006 gmc envoy that I had previously gotten a estimate to have done.
When I went in to pay the bill was over a hundred dollars more than what I was previously quoted and looking on the internet I could not find a set of ball joints anywhere that cost 160.00. I was fine with the labor price and the timing of getting my work done, but the estimate I was given a week before was no where to be found, and I feel like I was over charged for the part

VT
VICKI T.
Cedar City, UT
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/06/2016
Bad experience
We took our vehicle back 3 times to get the problem fixed. After having the same problem for the 4th time, and paying over $1200, we took our car someplace else. They said that there was a spark plug/socket that was not seated correctly which caused the problem. They showed us the evidence. We asked about taking it back to Midtown and they said, "I would. They didn't fix it and now you paid $200 to have us go in and take care of that. My husband went in, and they would not budge. The unfortunate thing, is I came there on a recommendation from a friend. The friend nor I will return, so you made $1200 off of me, but my lack of recommendation in the future, and subsequent word of mouth that I wouldn't go there, is going to cost you way more than the $200 credit you could have given us for the spark plug and coil that was not placed correctly. Just saying.

WS
WENDY S.
Cedar City, UT
Subaru Forester
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/01/2014
Very dissatisfied
According to the mechanic who fixed my oil level, you overfilled my oil by more than a full quart. even though you said it couldn't possibly be over by more than 1/4 quart. Then you hedged and changed the amount, saying it couldn't be more than 3/4 over. Excessively over full can absolutely harm the engine and this was excessive, being 1 and 1/4 quarts over. plus the oil filter was leaking and not tight. This is the second time in a row you have overfilled my oil. I also asked if you had any specials and was told no, when you had a current special on oil changes. With all your hedging and changing of numbers, I can tell you are not honest, and I will let everyone know about my terrible experience and your repeat problems and refusable to give me a refund.

MJ
MICHELLE J.
Cedar City, UT
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2017
Fantastic!
Midtown Tire and Auto is the place to go for honest, reliable and quick service. I have never been disappointed in the outcome when we take our cars there. They do everything right! CJ, Chris, and the rest of the service team are so professional and settle for nothing less than excellence.

MM
MARK M.
Cedar City, UT
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017
Good Job
I want to thank Chris (Sparky) & Heath for doing a great job replacing my 1993 Ford F-250 fuel filter now it runs great thank you!.

BD
BRENT D.
Cedar City, UT
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2017
Timely
Great jobt, thorough and fast!

RB
RAY B.
Cedar City, UT
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017
You are efficient, honest, and convenient
Great service, efficient

JS
JENNY S.
Cedar City, UT
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017
Excellent service
When we moved to Cedar city, a neighbor recommended Midtown Auto. Since then, I have continued to take our three vehicles in for repairs and oil changes many times and have always received great service and a courteous and friendly atmosphere there. They do good work and are honest. I would have given them a five star rating and instead gave them a four star rating only because the service seems a little slower than it should be as far as waiting time. But their good service, honesty and friendliness make up for it.

JM
JERRY M.
Cedar City, UT
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017
They do what they say at the price they quote.
Courteous and prompt with work needed. Definitely will use them again.

SA
SUE A.
Enoch, UT
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017
The friendliness of the staff and the speedy service.
This is the best place to have your vehicle serviced. Everyone is so helpful and friendly. They make you feel special.

SJ
STUART J.
Cedar City, UT
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017
ALWAYS a great job!
I always have a great experience here. They are honest, fast and have great customer service.

DS
DANNY S.
Cedar City, UT
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2017
Always excellent service
The Midtown team consistently takes great care of me and my vehicles, whether it's with new tires, simple lube, oil and filter replacements or something more complex. I highly recommend this company!

TM
TODD M.
Cedar City, UT
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2017
Friendly, professional and exceptional service, through and through.
Could not be more pleased with the timelines and quality of the service performed, thanks.

JD
JAY D.
Cedar City, UT
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2017
new tires for Kia Soul
Feels great.
Chris S. from Midtown Tire & Auto responded on 09/25/2017

Thanks Jay......We appreciate you!


JM
JERRY M.
Cedar City, UT
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2017
Friendly, courteous and do what they say.
A good experience. They don't try to sell you stuff you don't need.
Chris S. from Midtown Tire & Auto responded on 09/25/2017

Thanks Jerry......Glad we could be of service to you!

RB
RICHARD B.
Cedar City, UT
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2017
Super service
I was in and out in no time with my problem corrected. Service was very friendly and professional. I'll always use Midtown for my vehicles..

KS
KATHY S.
Cedar City, UT
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2017
Service
Always great service!

TM
TODD M.
Cedar City, UT
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017
Great Job
CJ is very personable and professional. Timely competition of service which appears to be thorough and well done.

TA
TY A.
Springville, UT
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2017
Speedy, dependable, friendly
I'd come back if I had too, but thanks to you guys, hopefully won't have to