Virginia Tire and Auto of Cascades

Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1727 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5rating 4.64286
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
93% Would Recommend
Latest Review almost 2 years ago

Reviews


PG
PAUL G.
Sterling, VA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2015
Exceptional Service Manager
The service manager went out of his way to get my PT inspected before closing so I could use it for work the next day. He also was quick to reach out to me to get permission to take care of a minor problem that would prevent it passing. Give him a raise!

GE
GINA E.
Sterling, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2015
Honest, awesome, love!
Love you guys! I love that you are honest and quick! Thank you! <3

AP
ASHLEY P.
Sterling, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2015
Great service!
Reasonable prices, quick and throrough service. They even bring bottled water out for my dog!

MV
MARCO V.
Sterling, VA
Saturn Vue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2015
Convenience in Potomac Falls
Great place to take your car for maintenance, tire replacement and inspections. My relatives and I have been customers for many years.

CM
CLINT M.
Sterling, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2015
Oil Change
Getting an oil change is quick and easy. Comfortable waiting area and friendly helpul employees.

JK
JASON K.
Sterling, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2015
Great service
Always honest and reliable service.

RK
ROB K.
Sterling, VA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2015
Quick, Efficient Help
I brought my car in 30 minutes before closing with a screw in the tire. The staff was professional and courteous and quickly determined that the tire could be fixed with a patch before closing, which it was. Thanks!

RM
RAY/MARY BETH M.
Sterling, VA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2015
great service
great work

RP
ROYLYNN P.
Sterling, VA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2015
Service
Located and fixed a battery problem. Great service.

MW
MARILYN W.
Sterling, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2015
Kept informed of the progress on my car during the service.
Fast and curtious service. They let me know what I did AND did not need...which I appreciated.

MO
MARY O.
Sterling, VA
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2015
Outstanding Service
As usual, great service. Had a punctuated tire, and they took fantastic care of me. Carl was great!

JS
JEFF S.
Sterling, VA
Kia Sedona
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/24/2015
Tried to rip me off with repairs not needed!
They said my power steering unit was leaking and needed to be replaced. I told them that they were the ones who did my last oil change and service 13 months ago and it only had 3000 miles since according to their sticker on my window and when I looked at the power steering reservoir it was all the way to the max line without a drop low. When I said what about that..how could it be leaking in not a drop was missing in 13 months and the store Manager who was telling me all this and showing me the car, his response was.."well how do I know if you didn't fill it back up!" When he said that I said a few choice words and told him to take my car off the rack and he lost a customer who had been bring my 5 cars to them before when it was Merchant tire for 5 years never had a problem but since they changed to Virginia tire could recommend them after that obvious attempt to scan me. Had they looked at the miles on the car and the sticker in the window was theirs from the last oil change they could have seen it was leaking from the power steering but from somewhere else. But even after calling his attention to the reservoir not being a drop low and it was up to the max level he still tried to tell me I still needed the power steering unit replaced.
Jason M. from Virginia Tire and Auto of Cascades responded on 09/24/2015

We appreciate you bringing your concerns to our attention.  I recall looking at this vehicle with you to show you the leak but according to the Virginia State Police Motor Vehicle Safety Inspection Manual it states that the vehicle fails if "...Power steering is defective and affects adequate steering of the vehicle or power steering fluid in reservoir is below operating level, or if there is an obvious leak of power steering fluid.  Do not reject for dampness."
We would never want our customers to feel that we are trying to scam them and I am sorry if we made you feel that way.  We did not provide you an estimate and it was explained that the work did not need to be performed at our facility.  You are able to have it repaired anywhere you like and we could always perform the re-inspection for you afterwards.  We appreciate your business over the years and we hope to continue to service your vehicles.  Please feel free to contact us if you have any other questions or concerns.


RS
RONALD S.
Sterling, VA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2015
My 98 Buick
Quality service. I live 'next door' in Falcons Landing retirement commuinity. Very helpful to seniors.

PN
PAREE N.
Sterling, VA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2015
professional/friendly
It is a great pleasure to be assisted by any representatives in this place, for their knowledge, professional and friendly conduct!!

SL
SCOTT L.
Sterling, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2015
Great experience
I want to thank Rigo for taking good care of me and helping me get in and out with a oil change. He even had my tires filled back to the recommended levels with nitrogen. I'm very happy and will continue to choose VA Tire for my services.

JS
JULIE S.
Sterling, VA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2015
Great place, reliable and fast!
These guys are so reliable, dependable, and fast. They have fixed a flat tire and made it convenient to my schedule, and inspected my cars over the years in a timely fashion.

VV
VERONICA V.
Sterling, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2015
honest people. good work. amazing customer service
I appreciate Virginia tire and auto for their great work, honesty, and reliability. I don't feel like I'm being taken advantage of by them because of my lack of knowledge. See you guys for my next oil change and check up. Your awesome, keep up the great works!

JM
JAKE M.
Sterling, VA
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2015
Very friendly staff
Everyone is very kind and knowledgeable highly recommended

BS
BONNIE and CARL S.
Great Falls, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2015
Service Light
As usual, Va. Tire did more than required to help us and to keep the cost down.

PS
PONNIAH S.
Sterling, VA
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2015
Clean wait area, good service
Have taken our cars for inspection and oil change for years.