ReScore Reviews™ (14)
We appreciate you bringing your concerns to our attention. I recall looking at this vehicle with you to show you the leak but according to the Virginia State Police Motor Vehicle Safety Inspection Manual it states that the vehicle fails if "...Power steering is defective and affects adequate steering of the vehicle or power steering fluid in reservoir is below operating level, or if there is an obvious leak of power steering fluid. Do not reject for dampness."
We would never want our customers to feel that we are trying to scam them and I am sorry if we made you feel that way. We did not provide you an estimate and it was explained that the work did not need to be performed at our facility. You are able to have it repaired anywhere you like and we could always perform the re-inspection for you afterwards. We appreciate your business over the years and we hope to continue to service your vehicles. Please feel free to contact us if you have any other questions or concerns.