Virginia Tire and Auto of Cascades

Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1727 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5rating 4.64286
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
93% Would Recommend
Latest Review almost 2 years ago

Reviews


JS
JESSICA S.
Sterling, VA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2015
Customer Service
everyone i've interacted with at Virginia Tire and Auto has been professional and helpful. Carl is great!

DM
DOUG/KELLE M.
Potomac Falls, VA
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2015
Quality shop, staff and service
Always high quality staff and store - clean and respectful. Quick service. Fair prices.

DL
DAVID/ALYSSA L.
Sterling, VA
Kia Optima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2015
Very fast work on my battery replacement
Very fast work on my battery replacement

DH
DEBBIE/CRAIG H.
Sterling, VA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2015
Convenient, Clean and get the Job Done
Took care of us quickly and back on the road!

PP
PAUL P.
Sterling, VA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2015
excellent customer service
I have been doing business with this company for a number of years. They provide consistent outstanding service at reasonable rates.

CT
CARL T.
Sterling, VA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2015
Big Repair - Great Service
1. I thought the work might fall under the warranty. They said either way we'll order the parts, if it does we can send them back. No pressure.
2. The work, plus oil change and tire rotation which I asked to do later, we're done early on the promised day. This saved me another day of rental car charges.
3. They worked with me to keep the price down on the repair and service.

I keep coming back because I feel like I receive quality service with no pressure on upsets or attempts at price gouging.

JS
JOHN/KATJA S.
Sterling, VA
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2015
Great service as always
I was concerned that my brake pads and rotors might be worn out. I dropped my car off, received a shuttle ride back to my house, and after finding out that nothing was the matter, I was picked up to get my car, and all of it was free of charge. They have been super nice in the past (e.g., letting me pay over the phone after already having picked up my car to get my daughter), and I would very much recommend them.

GD
GEORGE D.
Sterling, VA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015
Oil Change
I had very small window to get my oil change done before I had to go to my second job. They promised to get it done by 5:45 PM and they delivered!! You guys are awesome!! Thank you so much!!

SG
SUSAN/JIM G.
Sterling, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015
Efficient,..time and service
You do a great job

SA
SAKAWATH A.
Sterling, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015
Excellent repair facility.
Very clean shop and all the staff members are polite, especially GM who is the safety inspector.

TP
Tim P.
Haymarket, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015
Flat tire
My daughter got a flat tire on a Sunday afternoon. They could not safely repair the tire but found a replacement and had it replaced the next day. Tim (William)on the counter did a great job

YK
YONG/YOUNGBOON K.
Sterling, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015
good service
prompt reliable service appreciated

SG
STEPHEN G.
Sterling, VA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015
Very Quick and Easy Inspection
The location is open late for state inspections and they are very fast an effiecent getting you in and out.

BP
BARBARA P.
Sterling, VA
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015
Tires, tires
There is no better place in Sterling/Cascades. Took my car in Sunday with a flat tire. They said Icouldn't get a tire till the next day. An hour later my tire arrived in the store and since it was still under warranty, it cost me nothing . Love, love this place

JM
JEAN ANNE M.
Sterling, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015
Service exceded my expectations!
About a mile from my home on my 5:30 am commute into DC my tire pressure monitor lit up. Knowing it was accurate I turned around and drove straight to the Cascades location. By the time I arrived my heart was racing for fear it would go completely flat before I arrived just before 6 am. Seeing they opened at 7 am I was ready to wait. Then the morning manager, Rigo Cruz appeared. He was kind enough to check my car in before they opened for business and had me in the van for home so I could take my husband's car to work by 6:45. By 10 am my car was ready for pick up (they had to get the same tire as the other 3). Thanks Rigo and the technicians for making a lousy morning so much less stressful. I appreciate you going the extra mile for me last week. VA Tire and Auto is more than a business, it is a part of the Cascades community.

KK
KATHY K.
Vienna, VA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015
Fixed flat
I picked up a bolt in my tire on the way home from work. It was great that VA Tire and Auto was open until 8pm so I could get the tire fixed before it went flat.

MP
MICHELE P.
Sterling, VA
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2015
inspection
very fast!

LD
LINDA/TIM D.
Sterling, VA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2015
location and good customer service
great customer service

CK
CAROL K.
Sterling, VA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2015
Always there when I need help
My vehicle developed a noise in the engine compartment Friday morning. I dropped it off about 15 minutes. It was diagnosed and ready for me by noon. Not only was the repair made satisfactorily, but a couple of recommended service items were suggested and addressed at the same time.

BB
BRYAN B.
Sterling, VA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2015
Great staff
Always great service. Offered a ride to my favorite restaurant while waiting on my new tires .