Virginia Tire and Auto of Cascades

Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1727 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5rating 4.64286
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
93% Would Recommend
Latest Review over 1 year ago

Reviews


JC
JIM C.
Sterling, VA
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015
2013 CTS V
Tim did a great job of managing the process of replacing tires and meeting a complicated timeline

CS
CARLOS S.
Sterling, VA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2015
Oil Change for Edge
Acknowledge outstanding customer service provided by Rigo. Who recognizes longstanding customers with a warm welcome and listens to customer's request.

JM
JAMES M.
Sterling, VA
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2015
Quick Reliable Service
Several months ago in a routine service you recommended an added service. I decided to wait and checked my records of car care. Your service person was correct and I returned to have the recommended service. I feel the car is safe and ready for the road. Thanks.

NA
NOE A.
Sterling, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2015
5
Isaac has the best customer service

NG
NAZIA G.
Sterling, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2015
great service
The staffs are very friendly ,helpful ,easy to talk to.

MB
MERISA B.
Reston, VA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015
Clear, organized, good to go!
Second service done at Virgonna tire and auto. Customer service was professional, wait time was appropriate, and price was reasonable. Will be returning in the future.

DW
DAVID W.
Sterling, VA
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015
The range of services available within an easy distance from where I live.
State inspection was completed quickly and professionally.

JM
JESSICA M.
Sterling, VA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015
tire pressure sensor fault replacement
thanks for changing my sensor! bummer it was $100 but hey, whatcha gonna do??

JC
JOSEPH C.
Sterling, VA
Jaguar XK8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2015
Service @ VA Tire
Stopped in on a busy day. Needed an oil change and a VA inspection. They delivered our car back to us when promised. Very professional auto repair shop. They are a neighborhood gem.

GK
GEORGE K.
Sterling, VA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2015
Professional and courtesy staff and excellent service
I enjoy bringing my vehicles in for service because and the outstanding service provided. It's very easy to see why you're a top rated service facility and the high honors earned are recognized through the industry.

CS
CECILIA S.
Sterling, VA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2015
Inspection
Courteous service

AF
ABRAHAM F.
Sterling, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015
fast service
fast service

JS
JACK S.
Sterling, VA
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2015
Great Service
I came in to get new tires and I was taken care of by Rigo and the crew at Virginia Ture And Auto. Is guys amaze me every time I come in. They provide expert knowledge on my car and provided shuttle bus service to and from my home. I will definitely be back

RM
RAY/MARY BETH M.
Sterling, VA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2015
Nice people.
Service is great.

YK
YONG/YOUNGBOON K.
Sterling, VA
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2015
Always dependable,courteous and prompt service.Keep up the good work. Lucky to have you in our neighborhood.
Thank for the good service.

IC
IONEL C.
Sterling, VA
Volvo V70
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/17/2015
Very slow service
I was there for a safety inspection and waited for 40 minutes in a time that there were only two cars in the shop and 10 employees talking have nothing to do. The mechanic finished the job and left my car outside not saying anything for another ten minutes. I had to ask the front desk what happen and why am I not getting my car back before he return with the keys. Right after that I asked for an oil change since the shop was very slow. I waited another 40 minutes while 3 mechanics worked on my car. Apparently they did something wrong as I left with a noise coming from the front of the car that I never had. It got worst the next day. I will return to the shop today.
Jason M. from Virginia Tire and Auto of Cascades responded on 12/17/2015

We appreciate you taking the time and bringing these matters to our attention.  We will definitely be looking into what would have caused the vehicle to take so long.  I appreciate you taking the time and speaking with me this morning on the matter as well.  We will definitely be looking into where that noise is coming from as well this afternoon once you come in.  We greatly appreciate your business over the years and look forward to continuing to work with you.


MP
MARTIN P.
Sterling, VA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2015
Friend, clean, efficient, prompt, good pricing.
As always since we moved to VA, very VERY pleased with VA tire.

JC
JOHN C.
Sterling, VA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2015
Outstanding service
Service was fast and my visit was pleasant as always!

SM
SHARON M.
Potomac Falls, VA
Saab 9-7X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2015
Concern Opinion required
Great team. Very honest in answering my questions and giving recommendations rather than just trying to sell me services

AR
ANDREW R.
Sterling, VA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2015
Fast and courteous
Virginia Tire and Auto of Cascades was very clean. Everyone was very courteous, I will be returning if I need work done on my truck.