Virginia Tire and Auto of Cascades

Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1727 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5rating 4.64286
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
93% Would Recommend
Latest Review over 1 year ago

Reviews


DS
DAWN S.
Sterling, VA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2015
Excellent customer service
You have great customer service. I always feel like everything was taken care of and that I am not given a story about extra work that is not necessary. Very ethical business.

KR
KATHY R.
Sterling, VA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2015
Professionalism
Rigo is always very helpful and courteous.

PL
PAM L.
Sterling, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2015
Honest, courteous and fast service. Also the complimentary van pick up and drop off service.
Yes, all the employees are very friendly and helpful. As stated above they are honest, courteous and let you know what is going on. I would reccommend to a friend.

DL
DIANN L.
Lovettsville, VA
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2015
Review of service required
I was very pleased with the service I received on my latest( and 1st) visit to VA Tire. John & all the staff were very helpful & efficient, and it was convenient for me to drop off my vehicle early in the morning before being shuttled to work. I also appreciate that the shop is open later than most mechanics' shops.

JB
JON/LAURA B.
Sterling, VA
Subaru
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2015
TPMS Reset
I put on my winter tyres and wheels, and because they are required to have a tyre pressure sender, and the ECU only stores four codes (come on Subaru...it's a computer...how about 5 to include the spare or even 10...and how about a manual method to pick up the codes. Even my 2005 Hummer can do that.) my TPMS light on the dash was on. I dropped by and the people were only too happy to help. Unfortunately the code reader did not have a setting for the 2016 Subaru WRX, so we tried the 2013. Because the light did not go off, the chap thought the reset had failed and suggested I go to another location with a newer reader. Much to my surprise the next morning when I started the car, the light was off. I guess the ECU picked up the new codes anyway. There were three chaps working to get the reader to function correctly, but because it did not receive feedback from the car, they thought it had failed. High marks for persistence. And high marks for not charging me for what was probably a man-hour of effort.

AM
ALFONSO M.
Sterling, VA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2015
Excellent service team
I came in for my service appointment and process was by quick from check in to completion.

LT
LIZ/BILL T.
Sterling, VA
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2015
The people who work there care about fixing my car and they want to make me happy.
I would highly recommend Virginia Tire And Auto in Cascades.

NC
NICK/JACLYN C.
Sterling, VA
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2015
Efficient and freindly
Efficient and friendly service always has me coming back

JB
JOE/MARYLOU B.
Sterling, VA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2015
Took the time to review unexpected repairs
When something totally unexpected came up on our annual safety inspection, BIPA and the Safety Inspector both took the time to go over the problem and help us feel comfortable that these were truly needed. Also, when the repairs were going to take longer to get completed, they were able to provide us with a loaner car which was very helpful on a busy weekend.

HF
HANTING F.
Sterling, VA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015
Great place to take your car
Fast service for an oil change + state inspection. Very friendly staff!

RB
RICHARD B.
Great Falls, VA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015
Competitive price and efficient service
best in both areas

DE
DAVID E.
Sterling, VA
Mazda 3
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2015
good at extracting money from you
every time I go to this place I find that they excel at extracting more and more money from me. this time around I paid nearly $50 for a conventional oil change (nickle and dime shop fees, disposal fee, etc). they refused to patch one of the $800 set of tires I bought from them and instead wanted me to buy another $200 tire. not a very good understanding of customer loyalty or how to keep customers happy. this is the last time they get my business.
Jason M. from Virginia Tire and Auto of Cascades responded on 12/08/2015

Thank you for taking the time to write this review.  I did take a look at your paperwork and saw that they had notated that the tire had a nail that was to close to the edge of the tire for repair.  We do not perform string plugs here as it is not considered a full repair and can potentially leak.  When we repair tires we dismount them and patch them from the inside, and because of this if the puncture is to close to the edge the patch will not fit or can leak when driven over.  We do offer tire protection when the tires are purchased to help reduce the cost of replacement tires in situations such as these.  I would be more than happy to inspect the tire myself if you would like to bring it by.  Please let us know if you have any other questions or concerns.  We greatly appreciate your business and hope to service your vehicle more in the future.


RG
ROBERT G.
Sterling, VA
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2015
Excellent as always
They know my cars, trucks and even bike!
Efficiently completing work needed and I'm on my way! What could beat that?

BJ
BRAD J.
Sterling, VA
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2015
Rude and chauvinistic
Made my wife feel stupid and disrespected. Did not explain that cheaper oil change options existed. Seemed "put out" to provide a ride home when maintenance took longer than expected (house is less than a mile from the shop).
Jason M. from Virginia Tire and Auto of Cascades responded on 12/06/2015

We appreciate you writing this review and letting us know about your experience.  We will definitely be looking into this as we take these matters very seriously.  I did see where they performed a full synthetic oil change on the vehicle and I did see that is what was used last time it was in for service.  We still should have provided all the options and informed you on what service you were receiving.  We do offer a shuttle service to our customers and it is here for your convenience.  I apologize if the staff made you feel as though it was a burden.  I will also be reaching out to you as well.  We do appreciate your business over the years and hope to continue to service your vehicles.  I look forward to speaking with you soon.


BY
BRIAN and AMY Y.
Sterling, VA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2015
minor repair
prompt, good service

TR
TAMMY R.
Nokesville, VA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2015
Efficient, good work
Your staff is always friendly, knowledgeable and honest. I appreciate how efficiently your staff gets the job done. And for those times when I've stayed to wait for my truck, I've always found the sitting area comfortable and tidy.

AP
ARTI P.
Sterling, VA
Infiniti QX80
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2015
State Emissions
Came in for DMV triggered Emission requirements and left with a paper in hand!

JD
JOE D.
Sterling, VA
Lexus RX 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2015
Thank You
Very satisfied with service and courtesy of staff. Thanks again.

EM
ERIC/ELIZABETH M.
Sterling, VA
Volvo XC60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2015
Oil Change
Needed a quick oil change for my Volvo. It was done in a timely manner as well as a fair price.

BB
BILL B.
Sterling, VA
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015
Radiator Repair for 2005 Cadillac
First rate service! I broke down about 2:00pm and had my car towed to the service location. I was very concerned about not getting my car fixed due before the Thanksgiving holiday. Jason was able to repair my car and have it back on the road that same day! Thank you very much!....Bill