Virginia Tire and Auto of Cascades

Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1727 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5rating 4.64286
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
93% Would Recommend
Latest Review over 1 year ago

Reviews


BM
BILL M.
Sterling, VA
Mercedes-Benz E430
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2014
Friendly and good service
Good service and friendly workers
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 05/11/2014

Thanks for the kind words Mr. Milletary, we take a lot of pride in providing great service. We appreciate your continued support.
Thanks,
Bob


TD
TONY D.
Sterling, VA
Toyota Supra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/28/2014
Misdiagnosis of oil leak
These guys quoted me an outrageous service to pass the state safety inspection (3K). Took it to my regular mechanic for a second opinion and found they weren't even close. Wouldn't trust these guys with more than a simple oil change.
Jason M. from Virginia Tire and Auto of Cascades responded on 04/28/2014


We appreciate your review; it is through feedback like yours that help me keep things in check. I will not stand for any wrongful failures, over pricing or any dishonest acts period at this facility. We hold ourselves to high standards and we want our customers to hold us accountable. I did speak to the inspector and service manager involved. I apologize for the miscommunication with the needed repair, I thought the service manager (Josh) you spoke to was clear that we could not verify the exact location of the leak without cleaning off the excess oil and other fluids on the underside of your car, but to the inspector, it looked like it was coming from the rack and pinion unit. The Power Steering fluid was a little low as well.
My understanding is that they brought you out and showed you that there was a leak and it appeared to be coming from the power steering rack.
The estimate that was provided on the bottom of your receipt actually had two separate quotes in it and was provided as a worst case scenario. There were different options for the rack and pinion assembly and both were included in your estimate which made it seem a lot more expensive than it really is.
We will contact you to go over that with you. If you would like, please stop by and we would love the opportunity to show you what we were talking about. We appreciate your business and would never do anything to jeopardize it.
Sincerely,
Jason Mikolowski
 


BL
BILL L.
Sterling, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/06/2014
Don't Go.
Worst service ever. I went in to get a safety inspection. I was able to watch mechanic from the window. He came back and said I need my LF tie rod replaced and excessive play (lose). I had just replaced entire front end upper and lower (left and right tie rods. And just had another front end alignment completed by Sear just 3 months prior. The mechanic never touch my tie rods. I watched him. Not the first time they done this. My neighbor has also complained that they are (excuse me) may be reporting items that are not safety violations in order to gain excess money for customers. Oh BTW I don't have "Safety Wheel Locks". You service records keep reporting this.
Jason M. from Virginia Tire and Auto of Cascades responded on 04/06/2014

I did speak to the inspector and he was not able to recall the vehicle specifically.  I would definately like to see the vehicle myself so that I can see if it is a legitament failure or not.  We do not condone our inspectors or our staff attempting to sell things that are not required or needed.  Proper measures would be taken if this is determined.  I do appologize for the inconvenience.  We will be contacting you to see if we can help set up an appointment time to check over the vehicles suspension again.


HJ
HANSFORD J.
Sterling, VA
Toyota Avalon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/04/2014
Most gracious and talented staff
As alwasy, we were most pleased by our support from Virginia Tire & Auto of Cascades.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 04/05/2014

Thanks for taking the time to send us your review. It is always nice to hear kind words like this.


KP
KRISZTIAN P.
Sterling, VA
Dodge Magnum
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/25/2014
Slow estimate.
Friendly staff, but my estimate was the slowest ever. I was there 6pm-7:52pm for an exhaust part estimate. It was way to long. Hope my 3h parts install goes smoother...
Jason M. from Virginia Tire and Auto of Cascades responded on 03/27/2014

I do want to appologize for the inconvenience on taking as long as we did to get you your estimate.  Your vehicle had both of it's catalytic converters removed so we were trying to get you different options to get the vehicle emissions ready again.  That time of the day a lot of vendors are already closed so we were trying to locate as many options as possible for you.  I know that you returned already and had your exhaust replaced.  We will contact you for if you have any questions.


MS
MARK S.
Sterling, VA
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/28/2014
Oil change
I've been coming here for 8 years for inspections, emissions, batteries and oil changes for my wife's car. Even got my sisters family to come here for tires and inspections/emissions. I called for an oil change appointment and they asked what vehicle, (they had 3 of ours in the data bank). I told them the '08 F-150 Lariat. The quote was 74.95 (synthetic) for a 9 am appt. I showed up with a $10 off coupon and was handed paperwork that quoted $109 - $10. I questioned the price and told the gentleman what I was quoted and he said "we have a problem". After a couple rounds for what the quite was and what the actual price was he kept saying "we have a problem". In the interest of not wasting anymore time I offered to split the difference with him since I was already there and VT had blocked off that time to work on the truck. He didn't understand, I offered again to split the difference ($65 with the coupon and $99 with the coupon) $82 for the oil change, this baffled him. After saying "we have a problem" again I decided to go to Ford for an $85 synthetic oil change. You should stand by your quotes or try to work something out rather than repeating "we have a problem". You lost revenue and a customer (multiple customers) due to this encounter. I was a small business owner, I totally understand if you couldn't do the job for $65, but a resolution should have been agreed to without the dumbfounded response of "we have a problem" over and over again. I've always had a good experience here, too bad it was ruined in one visit.

MP
MICHELE P.
Sterling, VA
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2014
Disgust
I took my car in for a state renewal inspection sticker and was advised that I needed almost $1,000.00 worth of work done prior to receiving the sticker. I opted for a rejection sticker and proceeded to two other independent state inspection centers who BOTH advised that the ONLY work I needed done was the replacement of a right brake light. I spent LESS than $30.00 and received an inspection sticker. I liken such to theft attempt, poor business practices, and a morally challenged company culture.
Jason M. from Virginia Tire and Auto of Cascades responded on 02/14/2014




I want to apologize for your recent experience at our location. I want to assure you that we do not condone any employee misrepresenting or over selling any repairs on vehicles that are entrusted to us for service. I also want to assure you that I will look into this issue and will act accordingly. If you would be willing, I would like to examine your vehicle to better determine what happened and what course of action is need to make sure we do not have additional inspection issues such as this. The inspectors have strict guide lines on what fails and this will be easy for me to check. I am committed to being both thorough and accurate and will not tolerate cutting corners or attempting to sell you something that is not needed. I will contact you directly so that this matter can be resolved.


EP
EDUARDO P.
Sterling, VA
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2014
Emissions, Safety and Fix to Failed Items
Waited entirely too long for fix to failed items on vehicle. Vehicle sat in parking lot for 30 minutes before it was given due diligence.
Jason M. from Virginia Tire and Auto of Cascades responded on 02/14/2014

I looked into your work order for your vehicle and saw that it failed the state safety inspection for both the front and rear brakes.  There was about three hours worth of work that needed to be completed on your vehicle.  We do offer a shuttle service to take customers home as well as pick them up and I appologize if this service was not offered to you.  I will discuss this with our staff to make sure that a more accurate time estimate is provided to our customers so this will not happen again. We appriciate your business and would love the opportunity to make this up to you.
Sincerely,
Jason Mikolowski


RV
ROBERT V.
Sterling, VA
Mercedes-Benz ML550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2014
Prompt service, excellent follow-up!
I ordered some Pirelli tires from Virginia Tire and Auto, and they were shipped in the next day. I had them installed the following day, less than 48 hours from my first call. Very clean and modern facility, service was superb!

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2014
Prompt service, excellent follow-up!
I ordered some Pirelli tires from Virginia Tire and Auto, and they were shipped in the next day. I had them installed the following day, less than 48 hours from my first call. Very clean and modern facility, service was superb!
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 01/20/2014

Thank You for the kind words Mr. Verde;
 We are committed to providing great service and appreciate the opportunity to serve you. Hope to see you the next time you are in need of auto services.
Sincerely,
Bob Booth


JC
JAY C.
Sterling, VA
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2013
Unhappy safety inspection experience
Let me preface this review by saying that generally I have had good service from Va. Tire over the years.
On this occasion my car was in for a safety inspection. The inspector drove my car into a bay and let it idle for over 35 minutes with the driver's door open. When my car was returned to me the interior smelled like used motor oil for a few days and the gas mileage for that tank suffered . Also there was a fresh grease print on the door panel of my leather interior.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 12/19/2013

Thanks for the review Mr. Chalk,
I had a word with the inspector that did the inspection on your car, we reviewed company policy for working on customers cars in our facility. This would not have happened if these guidelines were followed. Please accept my apology for your poor experience here at Va. Tire and Auto of Cascades. I expect more of our staff than your experience indicated. This will not happen again. I appreciate your business and do not want to jeopardize the relationship. Without your feedback I would not know what needs to be fixed, Again, Thanks for the review.
Sincerely,

Bob Booth

HD
HOLLY D.
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2013
Overpriced for a simple front end alignment
Hindsight being 20/20, I would have called around and gotten a better price or found a shop that could have done this much much cheaper than what I was charged. On my particular vehicle the rear axle cannot be adjusted and the only thing adjustable on the front is toe. Over $100 to just adjust the toe is extreme to say the least.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 12/12/2013

Thanks for your review of our shop, we are very competitive with our pricing and while we do not always have the lowest price, we feel it is important to provide top notch repairs done by seasoned certified technicians. In addition, we provide free shuttle services to and from our facility, a 2year 24,000 mile warranty on many of our repairs and a comfortable waiting area if you choose to wait. We are always willing to give an honest evaluation your car and any necessary or recommended upcoming repairs and services. I want to thank you for your business and hope you reconsider us for future needs.
Sincerely,
Bob Booth


KM
KATHERINE M.
Great Falls, VA
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2013
Inspection fraud
Identifying a fail point on Toyota van's they told me my power steering system was leaking and that it needed to be replaced for $1500 before my van could pass inspection. I immediately took it to another shop I trust and they agreed many van's have this problem but said there was not a leak on my van. They reinspected my vehicle and passed it. During their inspection they removed the same wheels the VTA inspector said he removed. I had only driven 5 miles but the wheel took extraordinary effort to remove. The inspector said he truly doubted the VTA tech removed that wheel.

This smacks of fraud in my book. I will never return.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 10/26/2013

Good Morning Ms. Maye,

I want to thank you for your business and for taking the time to write the review, feed back is often the only way to find out where we need to improve the way we work on a daily basis. If we have failed to provide accurate professional service I will make a correction either thru retraining or replacement of a staff member, when necessary, Poor service or worse will not be tolerated, we work very hard every day to provide quality honest service and value our reputation in the community. Please accept my apology for your poor experience with us and be assured that I will address this issue to make sure it is not a recurring problem at Virginia Tire and Auto of Cascades. I hope you will give us the opportunity to prove ourselves to you and to earn back both your trust and your business.
  I would love to get more details of what happened during your visit with us if you would not mind speaking with me. I will give you a call the first of the week or I can be reached via email or you are welcome to call me at 703-433-5062 Monday - Thursday 7am-3pm or Saturday 7am - 1pm.
Thanks Again!

Sincerely,
Bob Booth



 


SB
Sarah B.
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/24/2013
oil change
They try do sale more business/work for you. They suppose to change my brakes, couple months later, I had an issue, i took my car to another place, the brakes looked really not even touched. So they charged me for nothing!! I will not go this place again, they are not honest. They try to find other problems, and sale the small job, with a big price, during talking, they scare you with the problems that you might have.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 10/24/2013


 Sarah,
Please email me with more information in regards to your repair concerns. Without your last name, service date or work order number I have no way of addressing this with more detail. We, at Virginia Tire and Auto of Cascades take our responsibility to our community and our customers very seriously and while we are not perfect we strive to be the best at what we do and stand behind our work and our reputation and will never do anything to jeopardize it. I await your response. Bob Booth


NS
NICK S.
Sterling, VA
Nissan Sentra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2013
Went for an Oil change and Lost My Muffler
I went to have my car inspected and to have an oil change. After my car inspection was completed they took my car for the oil change and came back to tell me the muffler had fallen off. They took no responsibility for this and didnt even offer a discount on a muffler replacement.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 09/28/2013


I am sorry for the problem with the exhaust system on your car, We always stand by our work and would have repaired it at no cost to you if there was any fault on our part.While the exhaust did break when we were pulling it in the bay, it was thru no fault of our staff, it was severely rusted and it just happened to break while we were driving it, probably better than while you were driving down the road which would have most likely cost you a towing bill as well. I will be happy to offer you a discount on the repair for bringing this to my attention. Please let me know how we can help you and win your business.


JV
JOE V.
Sterling, VA
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/23/2013
Confused Staff
Took my van in for a tire rotation and oil change. Front desk assumed another person with the same first name on the other side of the building was me. After staring at no work being done on my vehicle while on the lift for over an hour, I asked for an update. I was told they were waiting on parts. I asked why parts were needed for an oil change and tire rotation and was told they were waiting on brakes. So after spending 2.5 hours there, I'm not convinced the oil change or tire rotation were done, because no one there seemed sure they were done. They were kind enough to comp the oil change....assuming it was actually done. I also wonder why my brakes allegedly needed replaced after 30K miles (they did the replacement) when the first set of brakes on the car got me 75K miles. After 8 years as a customer, I won't be going back.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 09/23/2013


I am very sorry for the confusion Mr. Visgaittis,
I did review the security cameras to make sure that the services on the repair order were done, they were. When the service manager went up front to talk to you they asked for Joe not knowing we had two waiting customers named Joe here at the same time, right away Joe came up to him and had asked for the brakes to be checked so he was not surprised at the news, when you asked for an update we found the mistake and got you on the road as fast as we could. We do truly value your business and would love the opportunity to win your confidence again. Please accept my apology. I will give you a call as well Mr. Visgaitis.

Bob Booth


AK
ADEEL K.
Sterling, VA
Toyota Sequoia
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/18/2013
Safety Inspector has taken something of value
I had failed the safety inspection initially in august, so I came back to get safety inspected with brakes and e-brakes fixed and the car passed.

However, through the 2nd round of safety inspection, the inspector stole, took, sold, or in some way shape or form took out my Assateague Island On-Sand-Vehicle permit off the lower driver corner of the windshield.

The permit is a $110 sticker, which is installed and removed similarly to how safety inspection stickers are, with simple adhesive on the front to stick to the windshield.

I talked to the manager Bob, who cannot provide me with any surveillance footage, because it was obviously not done under the cameras.

I have acquired a copy of the reciept of ownership and once I do, I will file a police report against your firm.

This is unacceptable. I bring my car in to get inspected, and I get robbed.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 09/23/2013




Mr. Khan,
As you are aware of, when we first spoke on Saturday you demanded I give you $150.00, I told you I would talk to the inspector and review the security footage to verify that we removed the sticker and I would call l you that Monday, which I did, When we spoke that Monday, I told you that, due to the shading along the bottom of the windshield I was unable to tell if it was there or not and if you would give me the receipt for the sticker showing it was valid and registered to that vehicle I would reimburse you for the sticker.
Now as I read your review you want $110.00?

My offer still stands, when you supply a receipt for the valid decal purchased before the inspection date, I will reimburse you for the sticker.

Bob Booth

Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 09/28/2013





Mr. Khan,
The documentation you supplied us was a hand written application with no pricing on it. I did call the Ranger Station and found out you did purchase a decal in July of this year for $90.00. As I promised I have requested that a refund be issued for that amount. You will receive it within the next week to 10 days.
Bob Booth


JD
JOSHUA/SHARI D.
Oakton, VA
Chrysler Sebring
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2013
Not helpful
Couldn't diagnose the issue manually. Had to read the computer, charged us money to do so, and then told us it'd be another $150 to read the computer again because they realized it needed a software update. People who really know cars should be able to find a problem the old-fashioned way if you ask me. And it's not our fault they didn't have updated software on hand. Really? It takes you that much dough just to read a computer output? I guess I'm in the wrong business... anyway, they couldn't figure out what was wrong, so we took the car home. This is my second "meh" experience at the Cascades location after really loving the Vienna location. Wish they'd get the same quality of staff.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 08/29/2013

Mr. Delung, We do charge a diagnostic fee for issues with the on board computers on all vehicles, The additional charge was to uplaod and install the uddate to your computer that is necessary to repair the problem with your car. I am sure it seems easy to you but the equiptment to do so costs $10,000 for each type of car, the updated software is an additional $2,500.00 a year and the support that allows us to access the updates is another $2,500.00 a year plus the cost of regular training for the technicians is on top of that, so ther is a lot more to the repair than just hooking  up a machine and it repairs itself.
Thanks,
Bob Booth


MR
MARY R.
Sterling, VA
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2013
After $1800 still have the same problem
My car was idling too quickly at stoplights. I explained the problem and after $1800 worth of work the problem still exists. The mechanic said he observed the problem when he drove it. Timing belt maybe? Oh yeah. They did not replace the timing belt. I am scared to drive my car without the problem fixed. I am an old widow and hate that you took advantage of me. How dare you.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 08/18/2013

Thanks for your comments Mrs. Reagan, I want to start by saying I am truly sorry for your situation. I reviewed the invoice and the description was "shuttering at a stop" and a maintenance service. We found the ABS system waring light was on which can cause this symptom and needed to be addressed. We were not able to duplicate the issue. Your car is built with a timing chain which is not something that needs to be replaced as a maintenance service and is not equipped with a timing belt. We only suggested things that were needed and not to take advantage of you. If you ever have any issues with the work we perform please let me know right away as we do want you to feel safe and your car in good working order. We have left you a message on the second phone number you provided as the first # was hooked up to a fax machine. Thank you again and I will talk to you very soon.

Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 08/20/2013

Thanks for dropping your car yesterday, I am glad we were able to restore your confidence with your car and our service. If there is anything we can do to help please don't hesitate calling for a prompt resolution, my ni=umber is 703-433-5062.

Sincerely,

Bob Booth


TR
TIM R.
Sterling, VA
Saturn Ion Red Line
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/01/2013
Too long and nothing accomplished
Car sat there for 6+ hours to get the AC fixed. Cost $175 and it still blows out hot air. I was assured that this would fix it. I would like this to be rectified since I've used VAT for my car servicing needs.
Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 08/03/2013

Mr Robbins,

I reviewed your repair order and see we recommended an a/c condenser to properly repair your cars air conditioning system. I am happy to check the system again to verify the needed repair at no cost to you and recheck the quote you were given to see if the part is available at a lower cost. Thank you for your business and I look forward to resolving this with a positive outcome for all involved.

Thank you,

 Bob Booth

Bob Booth; M., General Manager from Virginia Tire and Auto of Cascades responded on 08/03/2013

Mr Robbins it was a pleasure speaking with you this morning, as we talked about we are very happy to re-check the system for you for free. I hope to hear from you soon to set up the appointment.

Jason Mikolowksi


DB
DIANNA B.
Sterling, VA
Honda Fit
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2015
Two hour oil change
I know they were very busy when I went in, but I had set there an hour before my car was moved into the garage. I watched through the window, and saw a bunch of guys back in the back just chatting it up. The tech took my car in and it sat for about another 15-20 minutes, before he finally starting working on it. Because I have been to Virginia Tire and Auto of Cascades and it is very convenient, I will continue going there, but hopefully next time they will not move at Turtle speed. Thanks
Jason M. from Virginia Tire and Auto of Cascades responded on 11/17/2015

We appreciate you taking the time in writing this review as well as speaking with me on the phone about your experience.  I again wanted to apologize for the long wait time while your vehicle was here.  We will definitely be addressing this with our team and provide a better service for you in the future.  Please let us know if you have any other questions or concerns.  We look forward to seeing you again in the future.