Virginia Tire and Auto of Cascades

Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1727 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5rating 4.64286
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
93% Would Recommend
Latest Review over 1 year ago

Reviews


GK
GEORGE/DAWN K.
Sterling, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2015
Low tire pressure.
My TPMS indicated that I had low pressure in my tires. Not wanting to take any chances, I brought my car in to have the them checked. As it turned out, there were no problems, just that the decrease was caused by a cold spell. Everything was accomplished quickly and at no charge. In the day when service stations charge for everything, including air, it is refreshing to see one that holds old-time values of service over profit. I am a customer for life. Well done!

GP
GRACE P.
Sterling, VA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2015
You are available when I need you!
You take care of my needs promptly.

CV
CAROL/FRED V.
Sterling, VA
Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2015
the staff is great and the longevity ofthem there allows them to know you when you come in
Always take great care to make your car safe!!

MK
MICHAEL K.
Sterling, VA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2015
close by, been coming here for years.
Always in a timely manner getting it done.

JS
JANELLE/MARK S.
Sterling, VA
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2015
Battery Check & State Inspection
Quick diagnosis & testing. Moderately priced repairs.

SZ
SOHRAB Z.
Sterling, VA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2015
Oil change
They provided fast and friendly servuce

RD
RICHARD D.
Herndon, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2015
Another good experience
Came in early on the 31st for a safety inspection that I didn't realize until last minute that I needed. Very busy as expected. Very professionally moved the safety people through while not ignoring the other services people were needing. In and out and on with my day. Thanks.

PL
PENNY and DAVID L.
Sterling, VA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2015
You did NOT fix the truck.
We paid you almost $400 and exactly 24 hours later the truck broke down again.
Jason M. from Virginia Tire and Auto of Cascades responded on 11/03/2015

We appreciate you writing this review and letting us know about what is going on with your vehicle.  We do offer a 2yr / 24k mile warranty on all of our work and will definitely look into what is going on with your vehicle.  I will be contacting you as well so that we can set up an appointment time and arrange for a loaner vehicle for you if needed.  We look forward to speaking with you.


JV
JAIME/NANCY V.
Sterling, VA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2015
Great personal attention
Exelent job

MC
MILTON C.
Sterling, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2015
2007 Honda Accord
Friendly, knoledgable staff

RS
ROBERT/MEGHAN S.
Reston, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2015
Rigo
Always customer focused. He is the reason I have brought all of our family cars to VA Tire and Auto.

JC
JIM C.
Sterling, VA
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2015
great advice and service
great advice and service.far superior to your goodyear former provider.

TK
THOMAS A K.
Sterling, VA
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2015
Great Service
All the personnel are friendly and very helpful.

SD
STEVEN D.
Sterling, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2015
Great customer service, good price compared to the dealer
Thank you so much for the great service. I am very happy with you guys and I will definitely come back. Marta was very kind and helpful to me; great customer service skills. I will stop going to my dealer and come to you guys. Great job.

LB
LEIGH B.
Sterling, VA
GMC Acadia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2015
customer service
I had to take my vehicle back to fix something they already fixed but it was not problem as it was under warranty. There was no hassle what so ever

TD
THOMAS D.
Sterling, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2015
Friendly and prompt service
I recently purchased 4 tires and a wheel alignment and was very pleased with the experience. The shuttle service is particular beneficial to me as I live alone and do not have a way to get to and from the shop while my vehicle is being serviced.

AW
AMY W.
Alexandria, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2015
Excellent Service
The drop-off point is easy to use, great customer service & my car is always returned clean!

DG
DAVID/ERIN G.
Sterling, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2015
Very professional, fixed my issue quickly and gave me a loaner!
My tire went flat randomly when out to breakfast, but there was still enough air to drive up to our nearest tire shop, Virginia Tire and Auto of Cascades. They were very professional, came out and took a look right away, and put it on the schedule for the day. They even gave us a ride back to my house to get our other car. They called a couple hours later and it turned out my tire needed replaced (glass in sidewall), and they didn't have that tire in stock, but could get it the next morning. They provided me a loaner car, let me keep it through the next day, and their late hours meant I could swap out the loaner for my car after work. Easy!

BW
BASIL W.
Sterling, VA
Toyota Tacoma
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2015
My favorite auto repair shop, but it fails the brown M&Ms test
Van Halen's concert contract called for a bowl of M&Ms with all the brown ones removed, to determine whether the venue had bothered to pay attention to the life-threatening details of the rest of the contract.

The last time I was at VA Tire & Auto the mechanic said "I can't get the tire pressure sensor to turn off, maybe if you drive it around for a while." Turns out there's a pressure sensor on the spare tire, which he didn't check or inflate.

VA Tire & Auto is still my favorite auto repair shop, but forgetting to inflate the spare makes me wonder what other life-threatening details they miss.
Jason M. from Virginia Tire and Auto of Cascades responded on 10/21/2015

We appreciate you letting us know about your experience with us.  I will definitely be looking into this matter and addressing it with our team.  Attention to detail is very important and we do not take these matters lightly.  We appreciate your business over the years and look forward to seeing you and your vehicles again in the future.


JG
JOANNE G.
Sterling, VA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2015
Excellent customer service!
When my car had a flat tire 2 weeks ago (my grandbaby was with me in the car), the folks at VA Tire were most helpful. They immediately looked at the tire and put on the spare. All tire options were explained to me. While I didn't purchase the tires here I was determined to give them my future business. I took my car in for an oil change and was very pleased with the service.