ReScore Reviews™ (14)
We appreciate you bringing this matter to our attention. I wanted to apologize for any damage that may have occurred to your vehicle while it was in our care. I will definitely be contacting you as well as looking at the surveillance video. I hope to speak with you soon.
Thank you for taking the time to speak with me about your vehicle. I am glad that we found that there was no damage done to your vehicle while it was in our care. Please let us know if we can be of help in any way or if you ever have any other questions or concerns. We look forward to continuing to service your vehicles.
We appreciate you taking the time to write this review and bringing this to our attention. I did attempt to call as well in hopes to speak with you about your visit with us. I do want to apologize for the lack of communication you received during your oil change service. I will attempt to contact you again. Please continue to let us know of any questions or concerns you may have so that we may have the opportunity to make them right.
It was nice speaking with you sir. I am glad we were able to get everything resolved. We look forward to continuing to service your vehicles in the future.
Friendly, helpful, fast.
They told me a free alignment would come with new tires. It was never done????
We are glad to hear that you had good experience with us during your last visit. All tire purchases do come with a free alignment check. It is one of the benefits from purchasing tires from us along with the 30 day guarantee and the lifetime rotate and balance. It does appear that the alignment check was not completed during your visit. I will definitely be looking into why it was not completed as well as giving you a call so that we can schedule it in at your earliest convenience. We appreciate you bringing this to our attention so that we can make it right. Please let us know if you have any other questions or concerns.
We appreciate that you brought this matter to our attention. I did speak with the associate that was handling your ticket and stressed the importance of good communication with our customers. I do want to apologize for the poor communication during your last visit. I did verify that you were not charged for the emissions test that was performed. Again, we want to thank you for taking the time to write this review. These reviews help us know where we need to improve to provide our customers with a better experience.
I appreciate you taking the time to speak to me sir. I again want to thank you for providing us with this feed back so we know how we are doing. Please don't hesitate to ever reach out to us if you ever have any other questions or concerns.
Thank you for bringing this to our attention. I do want to apologize for the miscommunication about the inspection hours and for it not being explained. We do have set inspection times but if the line gets long and may go past normal business hours before they will all be completed they stop accepting new vehicles. The beginning and end of the months tend to get busy with inspections but we do take drop offs and always have our shuttle service running for our customers convenience. I am glad that we were able to get your vehicle in. We appreciate your business and look forward to continuing to serve you.
The guy came out with a list of what was needed for my car to pass inspection. About $1700 worth of work. Seeing as I lost my job a week before I didn't need to hear that. I am a single mom with two kids and I depend on my car.
I do have to say that the bathroom was incredible. It was the cleanest bathroom I've seen at an auto shop. My son was entertained with the Mini Shop in the lobby. My only complaint is that it took as long as it did without anyone saying anything to us.
I want to thank you for posting this review and bringing this matter to our attention. I did look into it and I wanted to apologize for the lack of communication during your most recent visit. Once the vehicle went through inspection we should have communicated the results to you at that point before it went in for the tire install. I do apologize for the long wait as well but I am glad that you found our waiting area comfortable. We do offer a shuttle service for our customers convenience as well if they choose not to wait for their vehicles here. I will be going over these items with our team and stressing the importance of good communication as well as making sure that they offer the shuttle service to our customers. Again I want to thank you for your time. Please feel free to contact us if you ever have any other questions or concerns.
It was very nice speaking with you Mr. Grimes. I again want to apologize for the miscommunication during your last service. I also wanted to thank you again for bringing this matter to our attention. If you ever have any other questions or concerns please do not hesitate to give us a call.
We apologize for the inconvenience of having to come in a second time to have the motor mount addressed. It is something that should have been caught the first time around when we were doing the actual repairs. This matter has been brought to our teams attention as well. We appreciate your business over the years and we look forward to continuing to do business with you in the years to come.
We appreciate you taking the time to inform us on how your most recent visit went with your vehicle. We do charge a one time $5 / per wheel fee to put nitrogen in the vehicles tires. From that point on we will continue to add nitrogen at no charge whenever it is needed. I did see that you have been coming to us for years and we greatly appreciate your business. It does sound as though there was a lack of communication from our staff and I will be looking into the matter and addressing it with our team. I will also look into the policy about the nitrogen as well. We appreciate you bringing this to our attention so that we can make it right and I will be contacting you myself to address any other questions or concerns that you may have.
We apologize for the inconvenience of having to go to multiple places. We appreciate your business and you bringing your vehicles to us for service. We wouldn't ever want our customers to feel like we are trying to take advantage of them. We do match competitor coupons and we also match competitor pricing as long as we are comparing the same service or product. We are constantly watching the market to make sure we are staying competitively priced with everyone while still offering our great warranty. Again we appreciate your business and please do not hesitate to let us know if you ever have any other questions or concerns.
We appreciate you taking the time to write this review. We want to thank you for being a loyal customer for so long as well. I did take a look back to see when you your transmission work was completed and I saw it was in 2009. I know it was awhile ago but I wanted to still apologize for the unsatisfactory experience you had with us. I'm glad to see that you have continued to use us over the years as well. We are continuously putting our staff through the latest training to stay on top of the industry so that we can provide you with the best service possible. Please continue to keep us in mind for all your future mechanical needs.
We appreciate you bringing this to our attention and we will be reaching out to you as well after we look into the matter. We look to these reviews to help make sure that we are providing the best possible service to our customers. We apologize for the inconvenience of having to come back a second time. Thank you again and we will contact you soon. If you ever have any questions or concerns please feel free to contact us.
I appologize for your service taking longer than normal. I will be looking into the matter to see what would cause your service to require the extra time. We do have a "Quick Lube" so that we can get customers vehicles serviced at a reasonable time while maintaining the high quality. I appreciate you bringing this to our attention. Just a reminder, we do offer shuttle services for our customers as well as loaner vehicles if available. Thank you again for taking the time to inform us on how we are doing.
My only concern is that it took an hour to complete the service. Longer than I anticipated.
We appreciate you taking the time to write this review. We look to our customers to let us know when there are areas we can improve on as well as when we are doing something right and these are perfect for that. I apologize for the long wait time you experienced while having your vehicle serviced. It is common practice for us to keep our customers in the loop with any news on the service being done or change to the wait time. We will definitely be going over this again with our employees. If you have any other questions or concerns please feel free to contact us.
I apologize for the quality of service you received during your most recent visit. Attention to detail is one of the most important items that we stress to our employees. I will be in contact with you so that we can address the oil that had spilled on your engine. We appreciate your review and you bringing this to our attention so that we can make it right.
We appreciate you writing this review. It lets us know where we can improve. Our phone system did unexpectedly go down about mid day this past Tuesday and the problem did not get resolved till Wednesday morning. We apologize for the lack of communication. I'm glad we were still able to get you a shuttle ride back. I'm going to look into why we did not have your emissions test completed as well. I saw that we repaired your check engine light that day. Once that is completed the vehicle needs to be driven through a drive cycle before it will be able to have the emissions test performed again. I know that they were working on driving the vehicle to set the monitors for the emissions test as well for you while it was here. I will have to see why the test was not completed. I again want to apologize for any inconvenience this experience may have caused you. Please feel free to contact me if you have any other questions or concerns.
I do want to apologize for it taking so long to service your vehicle while it was here. Our technicians perform the 25 point inspection and depending on how busy it is it can end up taking some time to be thorough. We do offer different grades of oil changes which will cause the price to vary. I did see that you had a full synthetic oil change performed which is regularly $64.99 but your vehicle requires a special canister filter and over five quarts of oil which causes the price to increase. We do offer a conventional oil change as well which starts at $34.99. If you have any questions or concerns please feel free to contact us. We appreciate you taking the time to write this review. We always want our customers to feel good and comfortable about their experience with us.
We want to apologize for the inconvenience of not having the full service performed that you requested. I looked into the matter and saw that the rotation was not on the ticket for work that was needed. We must have forgotten to put it on. We will be in contact with you to have this matter resolved. Thank you for taking the time to write this review to bring this matter to our attention.
I'm glad we were able to get your vehicle back in to get the rotation taken care of. We appreciate your business. Please feel free to contact us if you ever have any questions or concerns.
Thanks for the heads up Mr. Mullen,
I looked up the ticket and will talk to the technician that worked on the car and provide any re-training necessary to make sure this is not repeated. I really appreciate you taking the time to let us know what happened. We can’t fix it if we don't know about it.
Again, Thank You,