Virginia Tire and Auto of Cascades

Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1727 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5Overall Rating 4.64286/5rating 4.64286
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
93% Would Recommend
Latest Review over 1 year ago

Reviews


JM
JANE M.
Sterling, VA
Buick Century
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2015
Location: Near home.
Good Service. Attendants very pleasant.
Jason M. from Virginia Tire and Auto of Cascades responded on 10/12/2015

We appreciate the kind words.  Thank you for choosing Virginia Tire & Auto!


JW
JAMES W.
Sterling, VA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2015
October State Inspection
Everything went as expected and communicated.

MN
MARK N.
Sterling, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2015
Reliable service
Tire and auto fit us in and quickly provided service to my sons car so he could return to college. None of this was scheduled but they helped us out on a Friday. Very much appreciated!

SD
SUSAN D.
Sterling, VA
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2015
mechanics and staff very professional
Managers and mechanics worked persistently and professionally to solve a complicated problem with emissions. Their shuttle service was very helpful and on time. I am very impressed with all the staff I met.

PT
PHYLLIS T.
Sterling, VA
Infiniti G37
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2015
Good, fast service
Good, fast service

MB
MORRIS B.
Sterling, VA
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2015
Friendly and Efficient
Everyone at Virginia Tire and Auto is friendly and knows their job. I was in and out for an emissions test.

MP
MARTIN P.
Sterling, VA
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2015
Scheduled maintenance on my Venza
Glad I found you - nearby, easy to deal with, courteous, reasonable pricing.

GP
GREG P.
Sterling, VA
Mercedes-Benz SL65
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2015
front desk courteous, tech courteous
front desk courteous, tech courteous

JT
JORDAN T.
Sterling, VA
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2015
Customer service and quality of work
Highly recommend. Deepa and his guys were exce

ER
ED R.
Sterling, VA
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2015
Great personal service!
Always greeted by name. Work is explained before hand and job is completed as expected. Really appreciate the courtesy rides to and from my house while the car is in their hands!

DM
DAN M.
Sterling, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2015
They get it
Great customer service!! Got in and out quickly.

VV
VICTOR V.
Sterling, VA
Nissan Juke
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2015
satisfaction
I am satisfaction with the service.

MM
MIKE M.
Sterling, VA
Nissan Leaf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2015
Always great service even when you dont have your car repaired
My Check tire light came on. I talked to Carl and they checked out my car and noted all four tires were low. They inspected all four tires and inflated them to the right pressure at NO Charge! The Dealer want $25 just to check things out.
This is why I keep coming back to Va Tire.

MH
Mike H.
Sterling, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2015
Good, quick work.
Friendly, honest people.

MH
MIKE H.
Sterling, VA
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2015
Good work. Friendly people.
Work done quickly. Professional people.

RB
ROBERTA B.
Sterling, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2015
Its quick and thorough
I enjoy coming there because it is close and the waiting area is very clean. The work is done quickly and correctly.

NP
NANCY P.
Sterling, VA
Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/01/2015
Will find another place to get my car serviced.
Slow! Customers who came in after me were serviced before me. Disorganized - I thought they had finished but they found something that they wanted to replace keeping me there even longer. Location is convenient for me but the service is disappointing.
Jason M. from Virginia Tire and Auto of Cascades responded on 10/01/2015

We appreciate you bringing this to our attention so that we may look into it.  I went through the video to check and see what caused your wait time to be so long.  The vehicle was in line for inspection and there were a few cars before yours which caused the wait time to be longer.  During the beginning and end of each month we tend to be busier with inspections.  I did see that once the vehicle was in the shop we were able to perform the services and repairs in roughly 45 minutes.  I apologize if this was not brought to your attention or a realistic time frame was not provided.  We hope to continue to service your vehicle in the future.  Please let us know if there are any other questions or concerns you may have.


MF
MICHAEL F.
Sterling, VA
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2015
Radiator problem
I had the radiator replaced. The tech didn't add enough coolant . I had to add 2 cups to bring to proper level.

NG
NAZIA G.
Sterling, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2015
service
great people.fast service

BS
BOB S.
Great Falls, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2015
Promptness of Service
As always is the case with Cascades, I was met immediately by the state safety inspector as I was exiting my car, and the vehicle was in the stall before I even reached the service desk. I know of no other auto repair facility that even comes close to the attention and satisfaction this stellar group gives routinely. Chris Price, Rigo, Carl and et al are focused on client satisfaction and deliver in spades, HIGHEST RECOMMENDATION!