Virginia Tire and Auto of South Riding

Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

1238 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
91% Would Recommend
Latest Review 3 months ago

Reviews


GZ
Gail Z.
Fairfax, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/26/2019
Shocking experience
My daughter took her car in for inspection. It was rejected because she was told it needed wiper blades AND an inner tie rod -- all at a cost of $452.72. I took car to Toyota dealer where it has been regularly serviced and repaired over the years. There was NO problem at all with the inner tie rod! NOT an honest way to generate revenue.

BM
Brian M.
Chantilly, VA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/06/2017
Very disappointed in customer service today
I have been a customer of VA Tire and Auto in South Riding since they have opened. I have recommended then numerous times. I went in last week for an oil change and they seemed overwhelmed. When I picked up my car, they recommended that I replace my engine air filter. However, they did not notice my inspection was 3 months overdue. (In all fairness, neither did I.) I took the car back in this morning at 8:30 to get the inspection and replace the air filter. They told me it would not be ready until 11:00, so I asked if the the shuttle could give me a ride. I was told that it was out, but they would let me know when it arrived. After 2.5 hours of waiting without a shuttle, I asked if my car would be ready soon as it was now a few minutes before 11 and my car head not yet gone into the garage. They assured me it would only be 20 minutes and offered no explanation on the shuttle. By the time, I had someone coming to pick me up. I left the shop at 11:20, which was the second time they quoted me for the service to be complete. At that time, the car was still waiting to go into the garage. At 1:00 I had still not received a call to let me know the car was finished, but I had decided I would take it regardless. I arrived at the shop and saw it parked outside. When I asked for it, the cashier had said that he just called (confirmed that I did have a message) and explained that they had to customer order the air filter. I have 3 recommendations that would have gotten them 5 starts instead of 2:
1) Get better about estimating times. They seem overwhelmed, so I suspect they're overrunning what they can get done and underestimating how long it will take.
2) If someone needs a shuttle, make sure that the shuttle is running and let the waiting customers know when it arrived and is leaving.
3) If you are going to miss the estimated completion time by that much, give me a courtesy call to explain you have to order the part and give me a new estimate.

At this point, I don't know that I will go back. They are conveniently located, but one more experience like this and they will lose me as a customer.

KV
KENNETH V.
Aldie, VA
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/30/2015
Service review
I've only had one other issue before with VA Tire and Auto but this last one I feel needs mentioning. I arrived a few minutes late for pick up, after closing. I noticed my car was left in a handicapped parking space (there are no handicap plates on the car). That was a little disturbing, but what's more my car was left unlocked. The later issue I figure someone was just in a hurry and forgot to lock the car, but parking it in a handicapped spot I can't figure out how that happened. I reached out to the store manager about the parking job, but I have not heard back. Hopefully this lack of response is due to his being off for the Holidays.

LB
LISA B.
South Riding, VA
Ford Fiesta
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/30/2015
Not So Great Experience
I needed a new tire and rim. I got that taken care of, everything was fine. Driving home I noticed my alignment was INCREDIBLY off. So I had to return for that. A slight inconvenience, I wish they'd have recommended that before I drove it home. There is no way they couldn't have known, because they had to drive my car around the lot to put the new tire/rim on and park it when they were finished. The alignment being messed up was my fault, but they had to have noticed it when they drove it cuz it was VERY VERY extraordinarily remarkably bad. So I had to drive back for that. I ordered myself a new rim and my husband attempted to put it on at home, but 2 of the lugnuts were damaged to the point where he couldn't get them off to put on the new hubcap. Another item I'd think the service techs would recommend me ordering 2 new lug nuts... but no. they let me go home and extend this problem of my wheel even longer. So I went in to VA Tire & Auto to get the new lug nuts and was told it'd be a 1 to 1.5 hr wait for them to replace the lugnuts and put the new hubcap on. No problem. I called my husband to pick me up. After he got out of the house and down to your shop to come get me, I was in the car, we were pulling away, when Taylor (?) came running out to say "oops nevermind we don't have the lug nuts here we have to order them." wtf. so my husband (a little steamed at this point) went back home and I went in to order lug nuts. But the manager said, "why doesn't she just go to her dealership. it'd be quicker." um, I don't care about quick, I care about convenience and this whole tire issue was really getting out of control. sounded like he didn't want my business. I'm hesistant to come back, the only advantage is that it's open weekends and close to home :(

NF
NOLAND F.
Aldie, VA
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/24/2015
Services on just tires
Been going here for years. The markup prices you do on your parts is ridiculously high. I wish I just went someone else that they give 40% less then you guys. First you guys order my tires and told me it been in the next day. Nobody called and we had to call and then found out the tires were sent to the wrong location so we had to wait the next day. We were told that we been first no matter what because of the mix up. Well that wasn't the case I didn't' get my car back until the evening time. Then get the call that you guys broke the stud. Had to pay the labor for it. Really. I was so done by then. They told me we didn't have to pay for it. When we came in they didn't remove it. So they remove it. And didn't even apologize on nothing. Lack of communication.
Heath P. from Virginia Tire and Auto of South Riding responded on 12/31/2015

Thank you for the feedback.


EK
ELIZABETH K.
South Riding, VA
Volkswagen GTI
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/23/2015
Generally poor customer service
The gentleman on the phone did not tell me the same thing the man I met at the shop did, which is that I would need to replace all four tires, not just one, to keep it from being "noisy as hell". I wouldn't have minded so much except we had called two days prior and could actually have ordered the tires. In the end, I still would have ordered the three remaining tires from the man in the shop but he ignored me. What it boils down to - a nice man on the phone who could have provided us with more information and fairly terrible customer service in the shop.
Heath P. from Virginia Tire and Auto of South Riding responded on 12/31/2015

THank you for speaking with me and for understanding that it is very difficult to know exactly what repairs a vehicle may need over the phone. This does not excuse the service you received and we thank you for making us aware of your experience. Feedback such as this is vital to us so that we may correct any internal issues.


AP
ASHLEY P.
Ashburn, VA
Mercedes-Benz CLS550
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/21/2015
Not a good experience.
We took my wife's car here about a month ago and had a good experience, unfortunately when we took my car in this past weekend it was far from a good one. I ordered a tire which was delivered early in the AM and I got a call to have me come on in. They said it was not busy at the time so I got in my car and left, when I got there it was slammed. They told me it would be 2 hours so I decided to wait in the lobby and get some work done. 3.5 hours later I notice my car sitting in the back looking like service has been completed so I asked about it. The young lady at the front checked for me and said that my tire has been replaced and they are just waiting to do the alignment. I asked how much longer and she said 45 minutes, that is where I had enough. I spoke to the Asst. Manager Alex who was a kind gentleman and apologized as well as gave me a little break on the tire and an upgraded alignment for a future day. That was nice, but I walked away with half of the job done and 3.5 hours of my time gone on a busy day ... all the while the folks working at the front desk were just sitting back texting away in their free time rather than coming and checking on the customers waiting in the lobby to see how we were doing. Could have saved the problem from occurring with just a little bit of good customer service. I have my new tire, but they made my rim filthy and now I have to go get it cleaned (this should have been done at the shop) and I also need my alignment done. Neither my wife nor I will be coming back.
Heath P. from Virginia Tire and Auto of South Riding responded on 12/31/2015

Your time is very important to us. Our deepest apologies for this oversight. It was never our intention to allow this to happen.We pride ourselves on great customer service and look forward to your return so that we may complete your automotive needs. Thank you for bringing this issue to my attention and for you allowing us to correct this.


TW
THADDEUS/JENNIFER W.
Ashburn, VA
Toyota RAV4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/14/2015
no sense of urgency from the South Riding Staff
Dropped off my car after hours via the overnight dropbox. The shop opened at 0700 the next morning. I called them at 0725 and the clerk mentioned they had not created the ticket yet (which is fine). At that time I also explained the desire to have the car back by noon. The clerk stated they would have the ticket written up and give me a call before 0900. I did not get a call back from them. I called them back at 0945 and they still have not ran an engine diagnostics. I finally got a call at 1145 with the results of the engine diagnostics. The main issue with this visit was that appeared that I got skipping in line when using the overnight dropoff. Also this is the second time I have taken vehicle to Virginia Tire & Auto of South Riding and then mysteriously had another issue pop-up 1-2 days later.
Heath P. from Virginia Tire and Auto of South Riding responded on 12/21/2015

Thank you for taking the time to allow us to correct this issue. Again, my apologies for not addressing your needs in the time frame you allowed. We look forward to assisting you in the future.


DB
DOUGLAS B.
South Riding, VA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2015
Follow up
Heath Payne listened to my situation and took care of me beyond my expectations. He was genuine and a man of his word. Very impressed with his help.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2015
Unprofessional service
Terrible service. Asked for an oil change snd ended up with a rejected state inspection. Wasnt shown the reason and wasnt offered a solution.
Heath P. from Virginia Tire and Auto of South Riding responded on 12/21/2015

Thank you for taking the time to allow us to address your concerns. It turned out that performing the inspection on your vehicle uncovered a safety issue before it possibly became a very large issue.We appreciate your understanding and calm approach to this matter. We look forward to assisting you in the future. Thank you!


CS
CINDY S.
South Riding, VA
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/12/2015
not so great
I came in to get lights replaced and lube/oil/filter. After I picked up, I pulled into the garage and found the a headlight out and the back light I asked to be replaced was still out. They obviously had not tested/checked before deeming the job complete.
Heath P. from Virginia Tire and Auto of South Riding responded on 12/21/2015

Thank you for bringing this issue to our attention. We are unable to resolve matters such as these if we are not made aware of them. As suspected there was a deeper issue and i am glad we could resolve this issue for you. Thank you for the business.


TS
TIM S.
South Riding, VA
Subaru
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/06/2015
They Ferris Bueller'd my car!
Went there to get my winter tires mounted. After about an hour I see my car driving off the lot with all the lights off, it was dark. I run outside and about halfway down the road they turn the lights on and drive toward the highway. A few minutes later it pulls back onto the lot and I'm waiting for the tech who drove it. I ask him why he drove my car off the lot, he said they test drive all cars around the block after mounting tires to ensure they are balanced. That is what their tire balancing machine is for. I go back inside and ask the people behind the desk why my car was driven off the lot, they backed up the tech, but I'm not buying it. Hope he enjoyed the joyride. I'll never be returning there and will recount this story in as posting and to as many of my friends as colleagues that will listen.

PM
PETE M.
South Riding, VA
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/06/2015
That's how they get you
The safety inspection found a brake light out and you charged $20 parts and labor which is excessive.
Heath P. from Virginia Tire and Auto of South Riding responded on 12/07/2015

Thank you for the feedback.


JH
JAY H.
South Riding, VA
Volkswagen New Beetle
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2015
Fast Diagnostic but NOT Cheap and No Fee Waive policy on work to be done.
Took my vehicle in because my check engine light came on. After several hours in their hands, I was quoted a price for $500 just to replace my spark plugs and wires (not including other charges). This seemed very excessive so I took my car to another shop for a second opinion. I understand that time is money but some shops waive the diagnostic fee (in this case $114) if the work is done their. Not in this shop. I do have to say that they were quick in the diagnostic, just think they need to look at their policy of the diagnostic charge.
Heath P. from Virginia Tire and Auto of South Riding responded on 12/07/2015

we appreciate you taking the time to provide your feedback.


JC
JAMES M C.
Chantilly, VA
Toyota Avalon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/04/2015
Because you asked for feedback, I'll tell you that the only thing I trust VA Tire & Auto to do for me is inspections. The only reason for the one star is that there is no option for zero stars.
During my last visit to the South Riding location (for the inspection of my Avalon), my vehicle failed inspection because the front brake pads were too worn. Your store gave me an estimate of more than $800 to replace the front and rear pads and rotors. The cost for pads and rotors on the estimate was more than twice what I paid for Toyota parts at Ourisman Toyota in Chantilly. Needless to say, I bought the parts and did the work myself for less than $200.

During a previous inspection on the same car, it failed due to a tear in the boot on the steering rack. The estimate to repair came in around $1200. Your guys claimed that there was evidence that the boot had ben torn for a while, that dirt had found its way into the steering rack, and that major overhaul was required. I bought a new, genuine Toyota boot for less than $20 at Ourisman and replaced it myself in about an hour. That was almost 3 years ago, and I haven't had a problem with the steering or alignment since then.
Heath P. from Virginia Tire and Auto of South Riding responded on 12/07/2015

we appreciate your feedback. Fortunately you are able to address these issues yourself. As with any service provided by a specialist there will be some type of fee associated with the service provided. For those who are able to address these issues themselves the fee always seems very high. However paying for a service also has its rewards. (warrnty, free time, etc..)We perform at least two market surveys a year to ensure we are competitively priced within our area.


KB
KEN B.
Aldie, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015
Oil change
No problems this time

KB
KEN B.
Aldie, VA
Jaguar XF
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2015
Oil and Filter Change
I went in for a service which basically entailed oil and air filter changes. After about 30 mins they called and said the car was done except needed another 20 mins to wait for delivery of the air filter. 60 mins later I picked up my car. I left and saw the service light was still on. I went back to get it turned off, and found out the air filters I waited for and paid for were never installed in my car. So another 35 mins later my light was turned off and my filters installed. Good thing they didn't finish the job with the light reset or I may not have gone back for the filters. Makes me question any repair now if I can leave without something as minor as this being completed correctly.
Heath P. from Virginia Tire and Auto of South Riding responded on 12/07/2015

Thank you for taking the time to speak with me and for understanding why this problem occurred. We have been in business for more than 37 years and would not have achieved this by making this our usual business practice. We look forward to exceding your expectations on your next visit.


ST
SUE T.
Chantilly, VA
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2015
Location
Oil change was fine, but your estimated price to replace 4 spark plugs and 4 spark plug wires ($450) was ridiculous. I bought the plugs and spark plug wires for $60 and replaced all in less than 30 minutes. Standing by that estimate even after I brought it to your attention is a sure way to lose business.

BP
BARTON P.
South Riding, VA
Toyota Sequoia
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2015
Conflicting information
I was disappointed that a few weeks ago you told me I had 4/32 on my breaks and a few hundred miles later you rejected them. I don't doubt my brakes were getting low, but I don't understand how you did not know that when I paid for a brake inspection in October. In addition, you gave me a quote that was $80 greater than the quote you gave me this Summer when I asked for one. I knew I would need brakes soon and I am sure you did fine work, but the steps in the process to get to a conclusion were suspicious.
Heath P. from Virginia Tire and Auto of South Riding responded on 11/22/2015

Thank you for taking the time to speak with us in regards to this issue. Feedback such as this helps us improve. we look forward to assisting you in the future.


AD
ASHISH D.
South Riding, VA
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/08/2015
Review
Review was provided on the invoice I signed.
Heath P. from Virginia Tire and Auto of South Riding responded on 11/18/2015

Thank you for the feedback.


RR
RICK R.
Middleburg, VA
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/03/2015
IN & OUT, IN & OUT, IN & OUT ???
Having been in the automotive repair business for over 20 yrs please explain why my vehicle went in & out of your shop 3 time's ??? Was very quiet when I arrived, for 2 tires, oil change , and a Va State Safety inspection, which I was promised that " We're very slow today, so it won't take long at all " . Car went in/out for oil and then sat out front for over 45 minutes !!! Then it went in for 2 tires and back out again for 20 minutes. Then finally in for State. Please explain why your other locations that I have been to before, do oil and tires at tge same time, and then state ....that's all I ask, please why this location is different and SLOW !!!