Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

292 Reviews

98% Would Recommend
Latest Review 12 days ago

Reviews


BO
BOBBI O.
Bethel, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/30/2017
Disappointed
I had my car in for an oil change and to check my brakes. I was told that my rear cylinder was leaking brake fluid and the both front lower ball joints needed to be replaced as well because the front passenger tire was worn down to the threads. I did not get the work done and had a second opinion done and was told that there was no leak and that those repairs ($1,478.51) were not needed. That I would need rear brakes done but I could wait until I heard noise. They verified that there was nothing leaking. I felt that I was being taken advantage of because I am a woman that drives a nice truck. I will not go back and I will never recommend their service. I am very disappointed that they would be so dishonest. They also mentioned that the one side on the rear differential was difficult to get off and to find out that they broke the springs while taking it apart and replaced them and never told me, the second opinion said that they did not even attempt the other side. I just don't understand why they would try to swindle someone like this.

AS
Amy S.
Anoka, MN
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/23/2016
Customer Be Aware
I recently had rather disappointing interactions with this business and would recommend people avoiding this business and finding another shop for your regular auto maintenance. Here is the short story of what happened:

I took my car in for an oil change at another business on December 2, 2016. In that appointment I was informed that the prior oil change did not use the correct drain plug in the oil pan and used an oversized plug. This caused a complete stripping of the threads of the oil pan and thus the plug could not be put back in and a completely new drain pan was required. The cost to this repair was $599.82 and had to be done at that time.

Once my car was fixed and I had the invoice and the oversized plug that should not have been used I called Complete Auto Service to inform them of the mistake they had made. Prior to the December oil change I took my car to Complete Auto Service on 9/9/16 and 07/09/16. When I called to inform them of this error the initial person I spoke to advised that I would need to bring in the plug and invoice and discuss further. I told him that I did not expect resolution in the first phone call and that I would stop in on Saturday with the plug and invoice. I informed him that at this time I wanted to just call to let them know I would be coming in to further discuss the issues I had with their service.

I received a call back a few hours later from the owner. I proceeded to explain to the owner what happened. The owner told me I had to be wrong because there is no possible way his staff would have used an oversized plug. He proceeded to tell me that since there is no way it was his shop I should to go back to all the other places I have had my oil changed as it must have been one of them and not him. He told me this was a very common problem and that I should have known about it (My family and I tend to drive our vehicles to 300,000 miles and have NEVER had this problem before…I find it hard to believe this is such a common issue yet in 30+ years of owning cars for long periods of time we have never experienced this). In fact, he reminded me that they told me about the cracked windshield and so I should have known about this issue. I am not sure how telling me about a cracked windshield tells me I should have known about this issue but I explained to him that knowing about the windshield is expected because I can see it when I drive, but that since I am never the one under my car doing the oil change there is no way for me to this issue was going on. It would be up to his mechanics to tell me if there was a problem. If indeed this was done at a prior location (by the way I have all my oil change records and this was never brought to my attention) his mechanics should have advised me of the problem that was being created. The only way to know this is a problem is when the plug is taken out…so I can only conclude that it was put in at the oil change immediately before the current oil change. Can I prove this 100% without a doubt…no…but neither can he prove that his shop was not the source of the mistake. When asked if his mechanics always do exactly as he asks he was not able to provide me with an answer and he dodged the question. Regardless if his shop put the problem plug in or not, they should have, at a minimum, advised me that a problem was being created so I can prepare for the eventual repair. Instead, they never mentioned a thing and it was not until the subsequent oil change that I was informed of the problem and by then it was too late to find a more reasonable price for the fix.

He never was willing to even consider that a mistake had been made…he was very clear that this was someone else’s fault and he wanted nothing to do with the conversation. The conversation ended by him making a comment about my coming back and I stopped him in the middle and said…I won’t be coming back to his business. He said “after this conversation I am not surprised and actually I wouldn’t invite you back.” Instead of trying to be of help to me and even considering that a mistake could have been made at his place he was derogatory toward me, used a tone of voice that I clearly didn’t know anything about vehicle maintenance, and explicitly stated he did not want my business.

My conclusion…if he doesn’t want my business…he doesn’t need yours either. Even if it wasn’t his shops fault…he could have helped and offered to consider the possibility vs just dismissing it on the phone before I brought in my evidence.
Kim M. from Complete Auto Service Blaine responded on 12/29/2016

After our previous discussion where you blatantly accused us or one of our Employee's of installing the over-sized drain plug into your oil pan. Previously you had us perform two basic oil changes. You refused to listen to the facts that it is not only our shop's policy not to use these type of oil drain plugs since they are not the proper repair because they eventually leak. You continued to question how do we really know what our employee's actually do during an oil change when were not watching. You claimed clearly to me on the phone that we must of caused this to your cars oil pan since we previously worked n your car last. We went as far as to ask our employee's who serviced your car before we also called all of our local parts suppliers and not one of these suppliers have ever sold us any over-sized drain plug for any make or model car much-less yours. I also gave you accurate and factual information that oil pan threads do eventually wear out based on the design in the cast oil pan since it is made out of aluminum. These cast aluminum oil pans in high mile cars like yours tend to have more wear on the threads based on the steel drain plug is stronger than the cast aluminum oil pan. Furthermore in all fairness I advised you not to just take our word for it since you demanded that we pay or reimburse you for the cost that you paid to have the oil pan replaced at another shop for about $600 when you were trying to play us for something for nothing. You also explained that you had been going some where else for the majority of your oil changes in the past before we ever even performed any services to your car but you had not reached out to that company as you explained. You also questioned if the over sized drain plug was in place before we serviced your car and if so why we never brought it to your attention and if so we would still be liable even though we never sold it to you and you never paid us for it. We are human and we are not above making an mistakes but we do not give out parts for free. Yes we could of missed this but most car owners who have had these oversized plugs installed continue to use them until the plug no longer works. If we would of brought this to your attention if we would of caught this concern just assuming that you are being honest the  actual repair cost would of still been your responsibilty period. I alos took the time to explained to you that your make and model of car is also commonly known for this concern over time and I suggested that you check with one of the ford dealers for verification because I did. Obviously someone who serviced your car in the past and over tightened and or stripped out the drain plug threads did not bring this to your attention. If you search some of the online forums regarding your make and model of car you can verify this information for your self. If you would of came back to our shop before you had the repairs made some where else we would of been able to verify your claims and would of considered working with you with in reason. You demanded that we pay for your oil pan and stated that if we did not that you were going to report us to the Better Business Bureau besides to give us negative online reviews. You wanted some one to blame and you blamed it on Complete Auto Service when honestly your car issues are your problem not ours. The oversized drain plug and or the stripped out oil pan is also not considered evidence. Honestly know one can tell when the damage occured or who did it but we did not since we do not stock these drain plugs and have never bought one period. Yes I did state to you on the phone that we do not want your business based on the sole fact you wanted something for nothing which equals taking advantage of others for your own gain besides threating to give us negative reviews unless we agreed to pay you money for your own car issues.


MN
Mehdi N.
Minneapolis, MN
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/23/2016
HORRIBLE DON'T GO
Terrible service. They do work on your car for " two hours" when the job is only a fifteen minute job. These people cannot be trusted. They take your car and slap you with an expensive price after working on your car. And you being a customer, have no choice but to pay the outstanding price because they have your keys. Countless times will they tell you "we don't have an exact quote for this job, we will tell you how much work it took after" or "we don't do this kind of work usually so it may take longer". If this is the case you then they have no business being a repair shop. Go find another place, don't get screwed over here.

DH
DAVID H.
Ham Lake, MN
Ford Econoline
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2016
watch your wallet
very disappointed; felt I was misled on the estimate given; was eventually charged more than double what I was told the repair would be; the total cost was as much as the value of the vehicle

LJ
LARRY J.
Blaine, MN
Ford Escape
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/06/2016
Oil change
Wrong oil viscosity was used, had to be redone.

KR
KYLE R.
Minneapolis, MN
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018
Heat
I came in knowing my problem, and the part I needed. I was charged for diagnostic for the problem and after they took it all apart, they agreed. Charged me again for labor to fix it. Even though they charged me to take it apart in the first place. Double charged me for the part (which I get, mechanic) was happy with the great front desk service. . I let every thing go. But later I get a call from the tech he left his flashlight in there. So my afternoon off I have to use my time , gas and car to drive back up 18 miles out of my way so he can have it back. I was referred here , both times were good. But I feel I should not have been so inconvenienced not happy

DZ
DIANE Z.
Blaine, MN
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/03/2017
battery check
I do not like that Complete Auto Services uses the battery check with the printout. I have heard they are very unreliable. They did check with another method and it showed my battery as good, when the machine stated it needed to be replaced. I would like to see them stop using that method.

GR
Gail And Todd R.
Blaine, MN
Nissan Sentra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2016 Category: Service
Todd said he brought his vehicle to this business and was told they were going to call him back, about what the issues was. He did not hear anything and actually went into the facility at night towards closing. They did not know he was not called, but updated him on what they found and what the deal was. He ended up having to pick his vehicle up because a part was on order. He did not get his vehicle until a couple of days later.
This review was collected via phone interview by Customer Research Inc.

RB
Randy B.
Blaine, MN
Volkswagen Rabbit
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/13/2016 Category: Service
Randy said the problem with the check engine light came back. They did what they could and he doesn't think it's their fault.
This review was collected via phone interview by Customer Research Inc.

TC
Tom C.
Ham Lake, MN
Chevrolet Blazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2013 Category: Service
Tom said the price kept going up after a price was quoted to him.
This review was collected via phone interview by Customer Research Inc.

AH
April H.
Rochester, MN
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2013 Category: Service
April said the diagnostic test was great. She was turned off when she wanted to buy her own parts because she could get a military discount. They told her even if she bought her own parts they still will get a profit off of the repairs. She would not recommend this business due to the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

GN
GARY N.
Blaine, MN
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2019
on time service
when I called to get my old car in they were very helpful in getting me a good time and finished the work ahead of schedule.

JT
JULIE T.
Robbinsdale, MN
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2019
Oil Change + Scheduled Maintenance
I brought my Camry in for an oil change and the recommended 70K scheduled maintenance. When I set the appointment with Tony he said Toyota's are known to need transmission flushes before the 100K mark and suggested we check. The oil change went well, and I was able to get a little work done with the free wifi! They checked the transmission fluid, said that it was pretty dirty and suggested I change it. They didn't know what fluid was needed for my system, and none of the Toyota dealers were picking up the phone. I left without having the work done, and will have to return specifically. I live about 30 minutes away (which tells you how much I LOVE this shop) so it is an inconvenience to have to come back for something I thought we had scheduled.

JN
Jonathan N.
Minneapolis, MN
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2018
Customer service
Very knowledgeable people take their time to show you step-by-step what is right and what is wrong and why things go the way they go

JT
JULIE T.
Minneapolis, MN
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2018
Quick, friendly service.
I like that I can schedule an oil change online! They get you in and out quickly, while answering questions in understandable language :) I'll be back.
Kim M. from Complete Auto Service Blaine responded on 02/07/2018

Julie, 
   The online appointment option works awesome for us! Keep it up! Thank you for the business. 


JR
JEANNE R.
Minneapolis, MN
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017
Knowledgeable staff, good hours of operation.
Other than the hiccups that always seem to occur with repair garages, i.e., getting parts, unexpected issues, they do well. I have tried several garages in my neighborhood over the years and have been good with the service I have gotten at Complete.
Kim M. from Complete Auto Service Blaine responded on 01/06/2018

We value your feedback! Hoping to see you around the shop soon. Thank you for the bussiness.


RN
RICHARD N.
Minneapolis, MN
Oldsmobile Aurora
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2017
Last service on my Oldsmobile Aurora 3.5
They did a good and quick job on my last service. They did not fix a warning alert as only the owner had the correct tool to stop the alert.

DS
DON S.
Blaine, MN
Honda Ridgeline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2017
called with a problem and techs came up with a good solutions which saved me time and money
friendly people and very good at what they do. came in to fix one problem, steering rack which was switched. and they fixed my other problem and saved me money doing it, thanks, guys.

GG
Gordy G.
Ham Lake, MN
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2017 Category: Service
Gordy said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

RH
Rebecca H.
Blaine, MN
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2016 Category: Service
Rebecca said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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