Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

596 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


CK
Candy K.
Menifee, CA
Chrysler 200
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2018 Category: Service
Candy said the vehicle was at the facility for 7 days. She had to rent a vehicle for transportation. She would never recommend this business because the staff should have told her the vehicle had to go to the Chrysler dealership for things that they could not complete there. She is upset because they charged her for these things up front.
This review was collected via phone interview by Customer Research Inc.

CR
CYNTHIA R.
Murrieta, CA
Toyota Sequoia
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/05/2016
Could use some work on customer service
First time in to get my brakes replaced on my Toyota Sequoia, everything was good. About a month later I returned for a fuse replacement & oil change. After finishing the work on my vehicle, Mike was very harsh with me. He told me that they are not an oil changing place and I should take it to grease monkey or somewhere like that next time. Even though they have a sign on the front counter saying if you post a review you will get a discount on your oil change and they have a coupon on their site for 50% off an oil change. You don't want my money, fine, I'll take it somewhere else. After leaving, I noticed they left a dirty rag on my passenger side floorboard.

KS
Ken S.
Murrieta, CA
Toyota Avalon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/02/2016 Category: Service
Ken said he went to this business and they told him his power steering fluid was leaking. He told them he was taking his vehicle out of there because he did not have the money. He told them he thought it was an oil leak, for he touched the oil in his garage. They told him it was probably a combination since the power steering fluid reservoir was low. When he was about to take his keys and leave, they told him the drain plug was a little loose, which could be the cause for the oil leak. When he got home, he saw there was no leak in the power steering, so he was a little concerned that he was going to be charged for services he did not need.
This review was collected via phone interview by Customer Research Inc.

TR
TRICIA R.
Menifee, CA
Toyota Tacoma
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2016
Great work and good prices. Customer care...???
Well I have been taking my cars/trucks to this auto repair for years now, mainly for all major services and other repairs that have been needed. The last few times I have been there I would have to say that Mike, the owner has not been the friendliest..he always seems very dry and not pleasant to speak to. He was hard to get to even crack a smile, this to me is a huge deal as he seems like he doesn't go out of his way to be upbeat and more friendly. Let alone I had needed shocks for my truck and had a friend of the family get me a good deal of price so they did it and not Mike's shop (inland auto) and hes was not happy about that...I don't know if I will return as the customer care needs to be better. Not so angry and mad at me for getting shocks done elsewhere....I send him alot of friends for work on their cars and this disappoints me...they have mentioned the same thing that he seems very "blah" no emotion when they talk to him. So cheer up and be friendly that will get you far and make people happy.

EC
Eric C.
Wildomar, CA
Dodge Grand Caravan
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2016 Category: Service
Eric said this business broke the handle for his oil disk and did not fix it. The oil disk is something that would need to be replaced. He would not recommend them because they have not fixed the oil disk.
This review was collected via phone interview by Customer Research Inc.
Mike M. from Inland Auto responded on 07/08/2016

We replaced the oil dip stick, which was ready to brake already or it would have never broke when we checked the oil sorry.


AM
Angela M.
Murrieta, CA
Toyota Prius
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2016 Category: Service
Angela said the business provided great service but she had to wait for an hour and a half.
This review was collected via phone interview by Customer Research Inc.
Mike M. from Inland Auto responded on 06/22/2016

Sorry angela about the wait time, sometimes we are pretty busy here at inland auto and when you dont have a appointment we just try to work you in to our schedule.


MT
Mark T.
California
Mercedes-Benz CLK430
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2014 Category: Service
Mark said this business did exactly what he expected them to do.
This review was collected via phone interview by Customer Research Inc.
Mike M. from Inland Auto responded on 12/24/2014

Hello Mark, if we did exactly what we were supposed to do with your vehicle and everything else was done properly I would appreciate if you would be able to give us a better score because it does make a difference in our achievements and goals at Inland Auto thank you Michael Mattes.


MT
Matt T.
San Clemente, CA
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Matt said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
Mike M. from Inland Auto responded on 08/23/2018

Thank you for your feedback. we appreciate your business.


JS
JAYNET S.
Temecula, CA
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018
Oil Change experience
Everything was great. The only issue I found was there was no record of my appointment being scheduled.

TR
TRICIA R.
Menifee, CA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018
customer service
I took my Tacoma in for a big service, Mike was very detailed as to what the truck needed. The work was done quick and very good. Mike is a great person to deal with and honest.

Thanks

MH
Mykaela H.
Murrieta, CA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2018 Category: Service
Mykaela said everything went well, but the staff forgot to complete part of the service.
This review was collected via phone interview by Customer Research Inc.

ZS
Zachary S.
Murrieta, CA
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2018 Category: Service
Zachary said there was some issue with his smog check as the business couldn't find his vehicle's number. It was frustrating but it did get resolved.
This review was collected via phone interview by Customer Research Inc.
Mike M. from Inland Auto responded on 03/07/2018

Thank you Zachary for your visit here with us. I am glad we were able to get the problem resolved and smog your vehicle.


RP
Richard P.
Murrieta, CA
Toyota Tundra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018 Category: Service
Richard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MK
Mike K.
Murrieta, CA
GMC Sierra 3500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2017 Category: Service
Mike said his experience with this business was very good.
This review was collected via phone interview by Customer Research Inc.

JH
Jamie H.
Murrieta, CA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Jamie said she went in for a smog check. The staff were fast and they did a good job.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Wildomar, CA
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Robert said the service was above average. However, he failed his smog check and he did not quite understand the mechanic's explanation as to why.
This review was collected via phone interview by Customer Research Inc.

LF
LINDA F.
Wildomar, CA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2017
convenience
They took care of my auto needs in a timely fashion at a reasonable cost......and made me aware of things that I should consider taking care of with my auto.
Mike M. from Inland Auto responded on 10/23/2017

Thank you Linda for your review and for coming into our shop. We appreciate your business.


RC
ROBERT C.
Murrieta, CA
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2017
Real good service , mike takes care
Definitely going back in future

JA
JOHN A.
Murrieta, CA
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2017
Smog check
Quick and fast.
Mike M. from Inland Auto responded on 07/24/2017

Thank you for visting our shop. We appreciate your business.


WF
WILLIAM F.
Murrieta, CA
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2017
SMOG TEST
Fast Helpful service,were nice enough to take competition's pricing
Mike M. from Inland Auto responded on 04/07/2017

Thank you for your visit here at INLAND AUTO. We appreciate your business.


Displaying Review 1 - 20 of 596 in total