Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

609 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


CK
Candy K.
Menifee, CA
Chrysler 200
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2018 Category: Service
Candy said the vehicle was at the facility for 7 days. She had to rent a vehicle for transportation. She would never recommend this business because the staff should have told her the vehicle had to go to the Chrysler dealership for things that they could not complete there. She is upset because they charged her for these things up front.
This review was collected via phone interview by Customer Research Inc.

TR
TRICIA R.
Menifee, CA
Toyota Tacoma
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2016
Great work and good prices. Customer care...???
Well I have been taking my cars/trucks to this auto repair for years now, mainly for all major services and other repairs that have been needed. The last few times I have been there I would have to say that Mike, the owner has not been the friendliest..he always seems very dry and not pleasant to speak to. He was hard to get to even crack a smile, this to me is a huge deal as he seems like he doesn't go out of his way to be upbeat and more friendly. Let alone I had needed shocks for my truck and had a friend of the family get me a good deal of price so they did it and not Mike's shop (inland auto) and hes was not happy about that...I don't know if I will return as the customer care needs to be better. Not so angry and mad at me for getting shocks done elsewhere....I send him alot of friends for work on their cars and this disappoints me...they have mentioned the same thing that he seems very "blah" no emotion when they talk to him. So cheer up and be friendly that will get you far and make people happy.

EC
Eric C.
Wildomar, CA
Dodge Grand Caravan
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2016 Category: Service
Eric said this business broke the handle for his oil disk and did not fix it. The oil disk is something that would need to be replaced. He would not recommend them because they have not fixed the oil disk.
This review was collected via phone interview by Customer Research Inc.
Mike M. from Inland Auto responded on 07/08/2016

We replaced the oil dip stick, which was ready to brake already or it would have never broke when we checked the oil sorry.


CR
CYNTHIA R.
Murrieta, CA
Toyota Sequoia
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/05/2016
Could use some work on customer service
First time in to get my brakes replaced on my Toyota Sequoia, everything was good. About a month later I returned for a fuse replacement & oil change. After finishing the work on my vehicle, Mike was very harsh with me. He told me that they are not an oil changing place and I should take it to grease monkey or somewhere like that next time. Even though they have a sign on the front counter saying if you post a review you will get a discount on your oil change and they have a coupon on their site for 50% off an oil change. You don't want my money, fine, I'll take it somewhere else. After leaving, I noticed they left a dirty rag on my passenger side floorboard.

KS
Ken S.
Murrieta, CA
Toyota Avalon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/02/2016 Category: Service
Ken said he went to this business and they told him his power steering fluid was leaking. He told them he was taking his vehicle out of there because he did not have the money. He told them he thought it was an oil leak, for he touched the oil in his garage. They told him it was probably a combination since the power steering fluid reservoir was low. When he was about to take his keys and leave, they told him the drain plug was a little loose, which could be the cause for the oil leak. When he got home, he saw there was no leak in the power steering, so he was a little concerned that he was going to be charged for services he did not need.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wildomar, CA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Honest people
We received quick and honest service

SZ
STEPHEN Z.
Murrieta, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
I don't go anywhere else
I have yet to have anyone else work on my truck.

AM
ANDREANA M.
Menifee, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
I highly recommend them
I would highly recommend this place to anyone that is looking for an honest mechanic I have been looking for years for a place with this kind of honesty.
Thank you Mike and all the employees there for everything you do for your customers.
Mike M. from Inland Auto responded on 10/17/2018

Thank you so much for taking the time to leave us this great review. It was our pleasure helping you and look forward to your business in the future.


GB
GREG B.
Murrieta, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Great Service
I am a repeat customer, I have recommended Inland Auto to my friends.
Mike M. from Inland Auto responded on 10/17/2018

Thank you Greg for your continued support. We appreciate you leaving us your feedback .


SW
Stephen W.
Murrieta, CA
Toyota Prius v
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Stephen said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

GG
Gerry G.
California
Land Rover Defender 90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Gerry said the staff did a good job, and completed the service on time.
This review was collected via phone interview by Customer Research Inc.

VH
Vanessa H.
Lake Elsinore, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Vanessa said that she would and has recommended this business for service.
This review was collected via phone interview by Customer Research Inc.

HR
Hannah R.
Winchester, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Hannah said the business is very quick, efficient and with good prices.
This review was collected via phone interview by Customer Research Inc.

NH
Nancy H.
California
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Nancy said that she has no complaints and the business followed up with her after the repair.
This review was collected via phone interview by Customer Research Inc.

KP
KEVIN P.
Murrieta, CA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Awesome!!
Great honest business. I was listening to the owner on the phone , he seemed to go above and beyond.
Mike M. from Inland Auto responded on 09/28/2018

Thank you Kevin for your great review. We appreciate your business.


EM
ERICA M.
Wildomar, CA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Absolutely amazing
They had my truck ready in less than 2 days!! So Happy with this shop. Can't thank them enough.
Mike M. from Inland Auto responded on 09/28/2018

Thank you for the great review. It was our pleasure servicing your vehicle . We appreciate your business.


VW
vera W.
Temecula, CA
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Vera said the business was excellent. They took care of her right away.
This review was collected via phone interview by Customer Research Inc.

TF
Tracie F.
Murrieta, CA
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Spoke with Sterling. She said the business's service was quick and nice.
This review was collected via phone interview by Customer Research Inc.

AB
Alan B.
Murrieta, CA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Alan said they completed the work faster then estimated.
This review was collected via phone interview by Customer Research Inc.
Mike M. from Inland Auto responded on 09/20/2018

Thank you Alan for your visit here with us . We appreciate your business.


LK
LANCE K.
Murrieta, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Great service - Check Engine Light and Smog Check
Mike and the team determined the root cause of our check engine light's sudden appearance and added on my smog check service immediately after the fix. That simplified my life by turning two separate auto-shop visits into one. I appreciate that they can do, and did, both types of services.

Thanks guys. ...Lance

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