99% Would Recommend
Latest Review 8 days ago
TRICIA R. on 11/15/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Great work and good prices. Customer care...???"
Well I have been taking my cars/trucks to this auto repair for years now, mainly for all major services and other repairs that have been needed. The last few times I have been there I would have to say that Mike, the owner has not been the friendliest..he always seems very dry and not pleasant to speak to. He was hard to get to even crack a smile, this to me is a huge deal as he seems like he doesn't go out of his way to be upbeat and more friendly. Let alone I had needed shocks for my truck and had a friend of the family get me a good deal of price so they did it and not Mike's shop (inland auto) and hes was not happy about that...I don't know if I will return as the customer care needs to be better. Not so angry and mad at me for getting shocks done elsewhere....I send him alot of friends for work on their cars and this disappoints me...they have mentioned the same thing that he seems very "blah" no emotion when they talk to him. So cheer up and be friendly that will get you far and make people happy.
Vehicle: Toyota Tacoma
Service Date: 11/14/2016
Review Created: 11/15/2016 08:49 PM
Eric C. on 07/06/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Eric said this business broke the handle for his oil disk and did not fix it. The oil disk is something that would need to be replaced. He would not recommend them because they have not fixed the oil disk.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 07/01/2016
Review Created: 07/06/2016
This review was collected via phone interview by Customer Research Inc.
Mike M. at Inland Auto responded on 07/08/2016

We replaced the oil dip stick, which was ready to brake already or it would have never broke when we checked the oil sorry.

CYNTHIA R. on 02/05/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Could use some work on customer service"
First time in to get my brakes replaced on my Toyota Sequoia, everything was good. About a month later I returned for a fuse replacement & oil change. After finishing the work on my vehicle, Mike was very harsh with me. He told me that they are not an oil changing place and I should take it to grease monkey or somewhere like that next time. Even though they have a sign on the front counter saying if you post a review you will get a discount on your oil change and they have a coupon on their site for 50% off an oil change. You don't want my money, fine, I'll take it somewhere else. After leaving, I noticed they left a dirty rag on my passenger side floorboard.
Vehicle: Toyota Sequoia
Service Date: 01/18/2016
Review Created: 02/05/2016 12:51 PM
Ken S. on 01/02/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Ken said he went to this business and they told him his power steering fluid was leaking. He told them he was taking his vehicle out of there because he did not have the money. He told them he thought it was an oil leak, for he touched the oil in his garage. They told him it was probably a combination since the power steering fluid reservoir was low. When he was about to take his keys and leave, they told him the drain plug was a little loose, which could be the cause for the oil leak. When he got home, he saw there was no leak in the power steering, so he was a little concerned that he was going to be charged for services he did not need.
Vehicle: Toyota Avalon
Category: Service
Service Date: 12/30/2015
Review Created: 01/02/2016
This review was collected via phone interview by Customer Research Inc.
Maria A. on 04/13/2018
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Spoke with Albert. He said he received great overall service. The staff was very friendly. He stated he felt as if he was getting a fair deal and not being overcharged.
Vehicle: Scion tC
Category: Service
Service Date: 04/11/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Mike M. at Inland Auto responded on 04/17/2018

Thank you Maria, We appreciate your business.

Sandra O. on 04/13/2018
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Sandra said, this business is excellent and the staff is great. She added, the business is honest and she trusts them with her vehicle..
Vehicle: Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Mike M. at Inland Auto responded on 04/17/2018

Thank you so much Sandra, We appreciate your business.

Amanda M. on 04/13/2018
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Amanda said everything with the service was above good quality.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 04/11/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
LIZ C. on 04/12/2018
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"Trustworthy mechanic "
I feel confident that Mike will not rip me off which is the opposite of how I feel when dealing eith Toyota of Temecula’s service department
Vehicle: Scion xD
Service Date: 04/12/2018
Review Created: 04/12/2018 08:02 PM
Patrick F. on 04/12/2018
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Patrick said the service was good and the staff were friendly. He liked the fact that the guy had been there for awhile. The facility was a little more expensive but that's okay because the business got him right in.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/10/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
William R. on 04/11/2018
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William said he would recommend the business for service.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 04/04/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
TIM F. on 04/08/2018
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"Inland Auto is Aweaome!"
We have been using Inland Auto for all of our car service needs for years. Mike and his crew are knowledgeable and communicate well. The prices are fair and we couldn’t be more satisfies!
Vehicle: Toyota Tacoma
Service Date: 04/06/2018
Review Created: 04/08/2018 10:04 AM
ROY M. on 04/07/2018
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"Excellent prices "
Give this place a try so you will see how reasonable and professional they are. I will stay with them.
Vehicle: Ford Escape
Service Date: 04/04/2018
Review Created: 04/07/2018 02:51 PM
Mike M. at Inland Auto responded on 04/09/2018

Thank you Roy, WE appreciate your business.

KATHY V. on 04/07/2018
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"Mike took care of issue."
Thank you Mike for working me in.
Vehicle: Toyota Avalon
Service Date: 03/30/2018
Review Created: 04/07/2018 08:10 AM
Jennifer G. on 04/06/2018
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Spoke with Jennifer's son. He said the staff made the vehicle's service quick, and easy.
Vehicle: Ford Freestar Wagon
Category: Service
Service Date: 04/04/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
TRICIA R. on 04/05/2018
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"customer service"
I took my Tacoma in for a big service, Mike was very detailed as to what the truck needed. The work was done quick and very good. Mike is a great person to deal with and honest.

Thanks
Vehicle: Toyota Tacoma
Service Date: 04/05/2018
Review Created: 04/05/2018 08:56 PM
Tom D. on 04/05/2018
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Spoke with Audrey. She said she was satisfied with the service.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 04/03/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
JIM F. on 03/30/2018
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"Professional"
Work is quick and complete, highly recommended
Vehicle: Toyota Avalon
Service Date: 03/29/2018
Review Created: 03/30/2018 11:37 AM
JASON D. on 03/29/2018
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"Great Service"
We used Inland Auto for the first time. They completed our service efficiently and the pricing was great and they were honest and trustworthy. The work was done quickly and correctly and they were great about communicating with us while our car was being serviced. The front office people are friendly and helpful and without a doubt, we will recommend Inland Auto to family and friends!
Vehicle: Chevrolet Suburban
Service Date: 03/28/2018
Review Created: 03/29/2018 11:18 AM
Mike M. at Inland Auto responded on 03/30/2018

Thank you Jason, for your review and for visiting our shop it was our pleasure servicing your vehicle . We look forward to your business in the future.

Cortney V. on 03/22/2018
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Cortney said the staff figured out what was wrong and it fixed it the same day.
Vehicle: Toyota Tundra
Category: Service
Service Date: 02/13/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Mike M. at Inland Auto responded on 03/22/2018

Thank you Courtney for your feedback. It was our pleasure servicing your Toyota .

Richard G. on 03/22/2018
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Richard said the service, and price was good. He was in and out of there.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 02/21/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Mike M. at Inland Auto responded on 03/22/2018

Thank you Richard for your feedback. We appreciate your business.

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