98% Would Recommend
Latest Review 6 days ago
Chris S. on 09/13/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not exactly haply"
Brought my truck in for ac repair. When I got the truck back the damper was making a squeaking noise. Brought it back for them to look at it, but I decided against having to pay to have that refixed. Now my ac taking up to a minute for it to begin blowing. That dampner just opens and closes opens and closes and eventually begins to blow. I have not brought it back yet, but I plan to. It just stared this now. Basically, my truck's ac is in worse shape than when I originally brought in the first time. I came to you based on the positive feedback on Google. I'm thinking I made a huge mistake. Very disappointed###
Vehicle: Dodge Pickup
Service Date: 08/18/2016
Review Created: 09/13/2016 08:22 PM
L.D. A., Owner at L D Automotive responded on 09/19/2016

Mr Santa Ana, we apoligize that you were not satisfy with our repairs. As you know, your AC blend door was not working at all at first and thats the reason why we were not able to detect the noise problem before the blend door was replaced. I appreciate that you brought your vehicle back to us to repair the problem you still had on your vehicle even though the vehicle never acted up while it was here. If the problem does return or if it acts up again, please don't hesitate to bring it so we can determine the problem. We appeciate your business. 

Aaron Weaver & Jake Akins
Carson H. on 06/15/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Crooks"
I brought my truck in because the check engine light was on. They did some wiring work which they charged me $200.00 for and told me that I needed a new fuel monitoring system for a mere $1300.00. Said that I wouldn't pass inspection without it. I took my truck down the street and passed inspection at a different mechanic. Oh yeah, and when I left the door locks didn't work right. So I paid $200 bucks for them to make my truck worse than when I brought it in.
Vehicle: Chevrolet Silverado
Service Date: 06/10/2016
Review Created: 06/15/2016 09:38 AM
L.D. A., Owner at L D Automotive responded on 06/15/2016

Dear Mr Hughes, 
  I apoligize that you were not happy with our service. We aim to provide the best customer service and make sure our customers are pleased with our service and our work. I appriciate you taking My phone call When I called you to solve this matter and assure you that I personally do not take matters like this lightly. I notice in your invoice that you brought your vehicle for electrical problem and Check engine light coming on and off . With further diagnostic and electrical check out, we found a bad fuel sending unit. I called The Department of motor vehicles to get information to see if a vehicle will pass with a check engine light on and they said Absolutly NOT, so I don't really know how that other shop in Frisco was able to pass your state inspection. 
       Also My adviser made me aware That he called you and made you aware That he was able to do those repairs for 863.22 And made you aware of your door locks acting up intermittently. Again, I apoligize for you not being satisfy with our business.  

                                                  Shop Manager
                                                   Jonas Cabrera     

Sanjay C. on 04/17/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad experience"
Took the car for an oil change and came back with the radiator leaking and oil leaking. Took it back and they said all this was from before. Too much of a coincidence to believe that. I took the car to another place to replace the radiator. The found that the plastic cover under the car which is held in place with clips was missing. Can not justify going back to this place again.
Vehicle: Chrysler Town & Country
Service Date: 02/19/2016
Review Created: 04/17/2016 06:26 AM
L.D. A., Owner at L D Automotive responded on 05/05/2016

I'm sorry Mr. Chaudhary that you were not satisfy with our service. We try to contact and left you messages for you, multiple times to try to solve the issue the best we can, but we never heard from you. If you look at your receipt, it will show that your radiator took 1/2 gallon of coolant when your vehicle came in for the oil change. 

  Weaver & Jake Akins

Adam M. on 09/30/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Adam said he had to take his vehicle back to the business three times for the same repair and it was left in messy condition.
Vehicle: Subaru B9 Tribeca
Category: Service
Service Date: 09/08/2015
Review Created: 09/30/2015
This review was collected via phone interview by Customer Research Inc.
Shannon S. on 09/01/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"$600 down the drain"
They said I needed an alternator, cable to battery, bla bla bla. 1 week later my escalade still doing what it was doing when I took it in. Sad thing is, I moved that weekend 5 hours away. So I can't take it back for them to make it right. :-(
Vehicle: Cadillac Escalade
Service Date: 08/06/2015
Review Created: 09/01/2015 10:15 PM
Wesley T. on 10/16/2013
Overall Rating 1/5rating 1rating 1rating 1rating 1
Wesley said he was disappointed with his overall experience on this visit. He said he left his vehicle at 7:00 am at this business and they never looked at his vehicle or finished the job. He kept calling them to get status updates and left messages. They never called him back. He also has some doubts about parts put on his vehicle on a prior visit. He is unsure if those parts were new when put on the vehicle. He said he has lost some of his trust in this business.
Vehicle: Lexus ES 330
Category: Service
Service Date: 10/11/2013
Review Created: 10/16/2013
This review was collected via phone interview by Customer Research Inc.
L.D. A., Owner at L D Automotive responded on 11/11/2013

Thank you Mr. Taylor for bringing back your vehicle and letting us correct our parts issue .  Next time your in we will homer that free oil change offer . Don't forget to bring this email.

Aaron Weaver & Jake Akins
Chris S. on 09/22/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Misdiagnosed"
Car was misdiagnosed. I took it to the dealership, and a day later it was fixed at almost half the cost. I think you guys are very friendly and courteous. However, being without my car for 4 days only to have it still not working isn't what I'm looking for.
Vehicle: GMC Yukon
Service Date: 09/12/2013
Review Created: 09/22/2013 11:28 AM
L.D. A., Owner at L D Automotive responded on 09/22/2013

Mr. Statzer,
i want to personal apologize for any misdiagnoses , we would like to extend a welcome back to you. Please except a free oil change on any of your vehicles or please let us know what we can do to  fix the issue. We strive to hold ourselves and technicians to higher standard  of service. Customer are always first.
sincerely, 

Aaron Weaver & Jake Akins
Daniel S. on 04/02/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Alignment & Rotation"
$130 seemed high for an alignment that was unable for them to perform.
Vehicle: Jeep Wrangler
Service Date: 03/31/2017
Review Created: 04/02/2017 07:30 AM
Kim-Lan C. on 03/03/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"New starter "
I had to tow my car in for new starter. While L & D got the part - they didn't tell me less expensive options. I got a quote for over $120 less at another shop & L &D would not budge on price. I'm disappointed.
Vehicle: Honda Accord
Service Date: 03/02/2017
Review Created: 03/03/2017 10:44 PM
L.D. A., Owner at L D Automotive responded on 03/28/2017

I apoligize that you were not satisfy with our service. Our goal is and always will be to keep our customers satisfied. Unfortunatly, there always will be shops out there that will always give you a cheaper parts just to sale a job, but are not good quality parts. All our parts come with a 3 years 36k warranty nationwide, unless it's a maintanace part. Saying that, we will use great quality parts to minimize any issues with those parts and comebacks. The least thing you want and the least thing I want is for you to breakdown in the middle of the road because a cheaper quality part was installed on your vehicle. I hope you understand that we try to keep every single customer happy and that we do want your business. I hope that we can keep you as a customer. 

         Jonas Cabrera
Glynna J. on 01/14/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Slow and lack of communication "
I can here because a family member recommended it. Called and made an appointment and came in. They were very busy and took my keys and said they would look over the car and call me in an hour. I asked how long they thought it would take and he said it would be done the same afternoon. They didn't call me so I finally called after five hours and they said they were finishing up paperwork and would call me back. They didn't call me back so I called knowing they were closing soon. Turns out they hadn't even started the maintenance. For a routine maittenance it took then a day and a half to finish.
Vehicle: Audi A4
Service Date: 01/12/2017
Review Created: 01/14/2017 06:06 AM
Aman K. on 07/12/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Aman said he had a diagnostic done at this business because his check engine light was on. After waiting for two hours they still could not tell him the reason why his light was on. He stated he was charged $100 and got no answers at all. He mentioned he will not be going back to this business for service.
Vehicle: Volkswagen Tiguan
Category: Service
Service Date: 07/06/2016
Review Created: 07/12/2016
This review was collected via phone interview by Customer Research Inc.
L.D. A., Owner at L D Automotive responded on 07/15/2016

Mr Khanna, Thank you for taking my call. I know you mention to me that you did NOT post this low score on my surecritic dashboard. I'm not sure how this happened. I will try to figure it out, so It will not happen again . I am aware that you will be bringing your vehicle back to us to continue your diagnostic. I appriciate your business  

                                                Shop Manager

                                                Jonas Cabrera
Mike W. on 07/02/2016
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Spoke with Suzanne. She said the business kept the vehicle for a week with a minor issue that needed to be done. She said it was because they were short staffed. They fixed her key fob and replaced a coil.
Vehicle: BMW 750Li
Category: Service
Service Date: 06/29/2016
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
L.D. A., Owner at L D Automotive responded on 07/13/2016

Suzanne, We apoligize that your vehicle was not done in a timely manner. We appriciate you letting us know so we can Make sure that issues like this don't happen again. Thank you for your business and we hope that you will give us another chance. We are here to provide fast, honest and professional service for our customers. Thank you Again

Aaron Weaver & Jake Akins

Gary T. on 10/22/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Problems ordering parts and diagnosis"
I have had my truck worked on twice by LD and both times wrong parts were ordered which delayed the delivery of my truck. And the first time I was charged for both parts (meaning the wrong part and the right part was on the invoice) and I had to figure out why my charge was more than it should have been. My last service I had a check engine light on and was charged $90 for the diagnosis and apparently it was a vaccum hose leak. The next day the light came back on. I have a note to call you all about that one. I trust Jonas but I am not happy with the service that I have been getting. What can I say... So far, I can't recommend.
Vehicle: Nissan Frontier
Service Date: 10/15/2015
Review Created: 10/22/2015 06:15 PM
L.D. A., Owner at L D Automotive responded on 10/22/2015

Sorry for the problems , I did not hear about issue . I would have refunded your money if it would have been brought to my attention . We depend on your word of mouth so I would have love to have taken care of issue first before the low score .
We get busy but should never be to busy for great customer service . I apologize and will be following up with you . You are first priority with us . Thank you for your honest feed back . A

Sincerely ,

Aaron Weaver & Jake Akins
Gopinath S. on 09/14/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Gopinath said this business is expensive compared to another facility. He saw their ratings online and expected them to be cheaper. Online the oil change was $29.99 but they charged him over $30. They are not cost effective and he will not be returning.
Vehicle: Nissan Murano
Category: Service
Service Date: 09/09/2015
Review Created: 09/14/2015
This review was collected via phone interview by Customer Research Inc.
L.D. A., Owner at L D Automotive responded on 09/15/2015

Sorry that you fel this way . Web page does say 29.99 in most cases . If you would like for me to refund your tax , I will do that . We do not like for people to be upset . Please come back and give us another try . Ask for a manager and mention this review and we will get you taken care of . Thank you for your time . 

Aaron Weaver & Jake Akins
Sheryl S. on 07/26/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Will Go Elsewhere"
Will have to look elsewhere for service in the future. After having vehicle looked at twice it was still not properly diagnosed. I had to buy parts that did not work and I still do not have my AC working properly. It was due to a burned wire and I don't think I should have had to pay a second time for what was a misdiagnosis the first time.
Vehicle: Chevrolet HHR
Service Date: 07/13/2015
Review Created: 07/26/2015 11:54 AM
Becca S. on 09/28/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Becca said they were okay. She asked a question but they did not provide an honest, good or informative answer with options.
Vehicle: Toyota Highlander
Category: Service
Service Date: 09/22/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
L.D. A., Owner at L D Automotive responded on 10/18/2017

Mrs Strom, I apologize that we were not able to provide the answer to the questions you had at the time. We are here to provide the most honest and most   service in the automotive business. If I can help you with anything, please don't hesitate to contact me personally. I notice that it was your first time and we did your state inspection Professional and oil change at the time. We would love for you to continue to come here and let us take care of your future services. 

                                             Jonas Cabrera

Terrell J. on 12/29/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Trans service"
Very nice manager
I appreciate the service provided
Vehicle: Nissan Altima
Service Date: 12/27/2016
Review Created: 12/29/2016 07:57 PM
Evan N. on 12/23/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Evan said the service was overpriced. The diagnostic charge did not go towards the work that was done.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 12/15/2016
Review Created: 12/23/2016
This review was collected via phone interview by Customer Research Inc.
Sam Q. on 11/25/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sam said this was the third time he has gone to this facility, to have his oil changed and he always brings his own oil. He said he usually deals with one specific employee and he always charges him the same rate. This time it was a different employee and he tried to charge him a different rate. He said it was a hassle and if the employee he usually deals with had not come along and charged him the correct price, he would of had to pay extra. He also said they delayed his vehicle for 45 minutes to an hour.
Vehicle: Toyota Highlander
Category: Service
Service Date: 11/15/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.
Roger S. on 02/11/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Roger said this business gave him wrong information over the phone.
Vehicle: BMW 330xi
Category: Service
Service Date: 01/20/2016
Review Created: 02/11/2016
This review was collected via phone interview by Customer Research Inc.
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