Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

941 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


DL
Douglas L.
Mc Kinney, TX
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/29/2018
Cooling System Repairs - Very Disappointed
I am very disappointed. I recently brought my 2012 F-150 in for some cooling system repairs and a tune up. The day I got my truck back, the cooling fan kicked on loud while I was driving home from picking up my truck (note that it wasn't doing that before I had the repairs done). I called LD and they told me to bring it in the next day. My truck was with LD basically all day the following day and I was told that there were some air bubbles in the cooling tank that needed to work their way out, and that all should be good. I picked it up, and sure enough on my way home, it happened again. I brought it back to LD, and same thing. They had my truck all day, told me that there were still a few air bubbles in the system, and that it should be good to go. To this day, I continue to have this issue. I brought my truck to them three separate times (and paid big $$), and they can't seem to figure out why the fan keeps kicking on (again, I've had the truck for 6 years, and it's never done that). I don't have time to keep leaving my truck with them all day, only to have the same issue keep popping up.

RC
Roosevelt C.
Aubrey, TX
Chevrolet Avalanche
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/09/2018
Problem wasn’t solved-Lack of follow up
I dropped off my vehicle @ 8am regards to coolant leak. I was told $50 for diagnosing the issue.Fast foward to 3pm nobody ever got back to me far as cause or estimates I decided to call the shop and was told about some upper and lower hoses were the issue. They will repair then do another check to make sure no other issues, I told them to proceed mind you they close at 6 I had no choice but to be without my vehicle for another day since they didnt have enough time to fix it (even though I was never contacted). The next day comes and its 12-1pm I still haven’t heard any updates so i call once again, I asked about my vehicle and i was told about all these things that didnt apply to my vehicle, he then found my repairs that I was told and said vehicle ready (again me doing the follow up). But funny part was that on my way AFTER being told vehicle is ready they wanted to tell me about other things they say to repair that doubles cost of my bill. Fast forward to less than week later I happen to look at guage and its over heating. So now I either have to fork out more money on whatever else they say is the problem that either wasn’t fixed properly or failed to identify and likely go thru same hassle where I will be forced to go elsewhere. (I’m typing this as I walk few miles to store for anti freeze as I dont want to continue driving in risk of more damage).

CS
Chris S.
Frisco, TX
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2016
Not exactly haply
Brought my truck in for ac repair. When I got the truck back the damper was making a squeaking noise. Brought it back for them to look at it, but I decided against having to pay to have that refixed. Now my ac taking up to a minute for it to begin blowing. That dampner just opens and closes opens and closes and eventually begins to blow. I have not brought it back yet, but I plan to. It just stared this now. Basically, my truck's ac is in worse shape than when I originally brought in the first time. I came to you based on the positive feedback on Google. I'm thinking I made a huge mistake. Very disappointed###
L.D. A., Owner from L.D. Automotive responded on 09/19/2016

Mr Santa Ana, we apoligize that you were not satisfy with our repairs. As you know, your AC blend door was not working at all at first and thats the reason why we were not able to detect the noise problem before the blend door was replaced. I appreciate that you brought your vehicle back to us to repair the problem you still had on your vehicle even though the vehicle never acted up while it was here. If the problem does return or if it acts up again, please don't hesitate to bring it so we can determine the problem. We appeciate your business. 

Aaron Weaver & Jake Akins

CH
Carson H.
Dallas, TX
Chevrolet Silverado
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2016
Crooks
I brought my truck in because the check engine light was on. They did some wiring work which they charged me $200.00 for and told me that I needed a new fuel monitoring system for a mere $1300.00. Said that I wouldn't pass inspection without it. I took my truck down the street and passed inspection at a different mechanic. Oh yeah, and when I left the door locks didn't work right. So I paid $200 bucks for them to make my truck worse than when I brought it in.
L.D. A., Owner from L.D. Automotive responded on 06/15/2016

Dear Mr Hughes, 
  I apoligize that you were not happy with our service. We aim to provide the best customer service and make sure our customers are pleased with our service and our work. I appriciate you taking My phone call When I called you to solve this matter and assure you that I personally do not take matters like this lightly. I notice in your invoice that you brought your vehicle for electrical problem and Check engine light coming on and off . With further diagnostic and electrical check out, we found a bad fuel sending unit. I called The Department of motor vehicles to get information to see if a vehicle will pass with a check engine light on and they said Absolutly NOT, so I don't really know how that other shop in Frisco was able to pass your state inspection. 
       Also My adviser made me aware That he called you and made you aware That he was able to do those repairs for 863.22 And made you aware of your door locks acting up intermittently. Again, I apoligize for you not being satisfy with our business.  

                                                  Shop Manager
                                                   Jonas Cabrera     


SC
Sanjay C.
Mc Kinney, TX
Chrysler Town & Country
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2016
Bad experience
Took the car for an oil change and came back with the radiator leaking and oil leaking. Took it back and they said all this was from before. Too much of a coincidence to believe that. I took the car to another place to replace the radiator. The found that the plastic cover under the car which is held in place with clips was missing. Can not justify going back to this place again.
L.D. A., Owner from L.D. Automotive responded on 05/05/2016

I'm sorry Mr. Chaudhary that you were not satisfy with our service. We try to contact and left you messages for you, multiple times to try to solve the issue the best we can, but we never heard from you. If you look at your receipt, it will show that your radiator took 1/2 gallon of coolant when your vehicle came in for the oil change. 

  Weaver & Jake Akins


AM
Adam M.
Frisco, TX
Subaru B9 Tribeca
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/30/2015 Category: Service
Adam said he had to take his vehicle back to the business three times for the same repair and it was left in messy condition.
This review was collected via phone interview by Customer Research Inc.

SS
Shannon S.
Frisco, TX
Cadillac Escalade
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/01/2015
$600 down the drain
They said I needed an alternator, cable to battery, bla bla bla. 1 week later my escalade still doing what it was doing when I took it in. Sad thing is, I moved that weekend 5 hours away. So I can't take it back for them to make it right. :-(

WT
Wesley T.
Texas
Lexus ES 330
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/16/2013 Category: Service
Wesley said he was disappointed with his overall experience on this visit. He said he left his vehicle at 7:00 am at this business and they never looked at his vehicle or finished the job. He kept calling them to get status updates and left messages. They never called him back. He also has some doubts about parts put on his vehicle on a prior visit. He is unsure if those parts were new when put on the vehicle. He said he has lost some of his trust in this business.
This review was collected via phone interview by Customer Research Inc.
L.D. A., Owner from L.D. Automotive responded on 11/11/2013

Thank you Mr. Taylor for bringing back your vehicle and letting us correct our parts issue .  Next time your in we will homer that free oil change offer . Don't forget to bring this email.

Aaron Weaver & Jake Akins

CS
Chris S.
Frisco, TX
GMC Yukon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2013
Misdiagnosed
Car was misdiagnosed. I took it to the dealership, and a day later it was fixed at almost half the cost. I think you guys are very friendly and courteous. However, being without my car for 4 days only to have it still not working isn't what I'm looking for.
L.D. A., Owner from L.D. Automotive responded on 09/22/2013

Mr. Statzer,
i want to personal apologize for any misdiagnoses , we would like to extend a welcome back to you. Please except a free oil change on any of your vehicles or please let us know what we can do to  fix the issue. We strive to hold ourselves and technicians to higher standard  of service. Customer are always first.
sincerely, 

Aaron Weaver & Jake Akins

TP
Tiffany P.
Frisco, TX
Chevrolet TrailBlazer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2018
Too expensive
I feel L.D. is more expensive then other shops. And told me I need to get things fixed that I don't need fixed.

DS
Daniel S.
Frisco, TX
Jeep Wrangler
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/02/2017
Alignment & Rotation
$130 seemed high for an alignment that was unable for them to perform.

KC
Kim-Lan C.
Frisco, TX
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/03/2017
New starter
I had to tow my car in for new starter. While L & D got the part - they didn't tell me less expensive options. I got a quote for over $120 less at another shop & L &D would not budge on price. I'm disappointed.
L.D. A., Owner from L.D. Automotive responded on 03/28/2017

I apoligize that you were not satisfy with our service. Our goal is and always will be to keep our customers satisfied. Unfortunatly, there always will be shops out there that will always give you a cheaper parts just to sale a job, but are not good quality parts. All our parts come with a 3 years 36k warranty nationwide, unless it's a maintanace part. Saying that, we will use great quality parts to minimize any issues with those parts and comebacks. The least thing you want and the least thing I want is for you to breakdown in the middle of the road because a cheaper quality part was installed on your vehicle. I hope you understand that we try to keep every single customer happy and that we do want your business. I hope that we can keep you as a customer. 

         Jonas Cabrera

GJ
Glynna J.
Frisco, TX
Audi A4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2017
Slow and lack of communication
I can here because a family member recommended it. Called and made an appointment and came in. They were very busy and took my keys and said they would look over the car and call me in an hour. I asked how long they thought it would take and he said it would be done the same afternoon. They didn't call me so I finally called after five hours and they said they were finishing up paperwork and would call me back. They didn't call me back so I called knowing they were closing soon. Turns out they hadn't even started the maintenance. For a routine maittenance it took then a day and a half to finish.

AK
Aman K.
Plano, TX
Volkswagen Tiguan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2016 Category: Service
Aman said he had a diagnostic done at this business because his check engine light was on. After waiting for two hours they still could not tell him the reason why his light was on. He stated he was charged $100 and got no answers at all. He mentioned he will not be going back to this business for service.
This review was collected via phone interview by Customer Research Inc.
L.D. A., Owner from L.D. Automotive responded on 07/15/2016

Mr Khanna, Thank you for taking my call. I know you mention to me that you did NOT post this low score on my surecritic dashboard. I'm not sure how this happened. I will try to figure it out, so It will not happen again . I am aware that you will be bringing your vehicle back to us to continue your diagnostic. I appriciate your business  

                                                Shop Manager

                                                Jonas Cabrera

MW
Mike W.
Frisco, TX
BMW 750Li
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/02/2016 Category: Service
Spoke with Suzanne. She said the business kept the vehicle for a week with a minor issue that needed to be done. She said it was because they were short staffed. They fixed her key fob and replaced a coil.
This review was collected via phone interview by Customer Research Inc.
L.D. A., Owner from L.D. Automotive responded on 07/13/2016

Suzanne, We apoligize that your vehicle was not done in a timely manner. We appriciate you letting us know so we can Make sure that issues like this don't happen again. Thank you for your business and we hope that you will give us another chance. We are here to provide fast, honest and professional service for our customers. Thank you Again

Aaron Weaver & Jake Akins


GT
Gary T.
Carrollton, TX
Nissan Frontier
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/22/2015
Problems ordering parts and diagnosis
I have had my truck worked on twice by LD and both times wrong parts were ordered which delayed the delivery of my truck. And the first time I was charged for both parts (meaning the wrong part and the right part was on the invoice) and I had to figure out why my charge was more than it should have been. My last service I had a check engine light on and was charged $90 for the diagnosis and apparently it was a vaccum hose leak. The next day the light came back on. I have a note to call you all about that one. I trust Jonas but I am not happy with the service that I have been getting. What can I say... So far, I can't recommend.
L.D. A., Owner from L.D. Automotive responded on 10/22/2015

Sorry for the problems , I did not hear about issue . I would have refunded your money if it would have been brought to my attention . We depend on your word of mouth so I would have love to have taken care of issue first before the low score .
We get busy but should never be to busy for great customer service . I apologize and will be following up with you . You are first priority with us . Thank you for your honest feed back . A

Sincerely ,

Aaron Weaver & Jake Akins

GS
Gopinath S.
Frisco, TX
Nissan Murano
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/14/2015 Category: Service
Gopinath said this business is expensive compared to another facility. He saw their ratings online and expected them to be cheaper. Online the oil change was $29.99 but they charged him over $30. They are not cost effective and he will not be returning.
This review was collected via phone interview by Customer Research Inc.
L.D. A., Owner from L.D. Automotive responded on 09/15/2015

Sorry that you fel this way . Web page does say 29.99 in most cases . If you would like for me to refund your tax , I will do that . We do not like for people to be upset . Please come back and give us another try . Ask for a manager and mention this review and we will get you taken care of . Thank you for your time . 

Aaron Weaver & Jake Akins

SS
Sheryl S.
Rockwall, TX
Chevrolet HHR
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2015
Will Go Elsewhere
Will have to look elsewhere for service in the future. After having vehicle looked at twice it was still not properly diagnosed. I had to buy parts that did not work and I still do not have my AC working properly. It was due to a burned wire and I don't think I should have had to pay a second time for what was a misdiagnosis the first time.

BA
Binuv A.
Frisco, TX
Mitsubishi Mirage G4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/10/2018 Category: Service
Binuv said he has a 2 year service plan he purchased, and the business honored his plan. The staff has pretty good service.
This review was collected via phone interview by Customer Research Inc.

JL
Jamie L.
Frisco, TX
Jeep Liberty
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2018
Great but expensive mechanics service
I had a fuel pump on my 2006 Jeep Liberty replaced. I'm not taking anything away from L. D. Automotive in terms of their professional courtesy or the quality of work.
But I do question their honesty in terms of their markup. I researched prices on the genuine OEM fuel pump for my Jeep and the average price was $235. My invoice stated that the part costed L. D. Automotive over $550. That is more than 100% markup on a part that I could have purchased at less than half the price.
People struggle to find an honest, affordable and quality mechanics. L.D. Automotive has a reputation around my area to be the most honest mechanic that provides quality service. But I question their honesty in this day and age where you can easily look up how much a part cost and it comes back at less than half what they charged me.
Why must they mark up the part cost so much? Don't they realize that they have a great reputation and it pays in the long run to develop a long term relationship with customers like many of their customers want to?
I take in my car to L.D. Automotive for repairs I deem to be too difficult for me or is going to cost me more time to complete it. As such, customers like myself are looking for honest pricing on the parts because that is not what I'm paying the mechanics for. I am paying for their expertise in car repair and quality of repair labor. They are a great local mechanic but something just didn't feel right even after a couple of weeks since I got the repair done.

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