Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

643 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


TV
Tkavhenko V.
Mundelein, IL
Jeep Grand Cherokee
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/23/2016 Category: Service
Tkavhenko said he was disrespected at this business. The counter person spoke rudely to him. The technicians broke the steering stabilizer on his vehicle and wanted him to pay for it to be repaired. It was a Friday evening around closing and maybe they did not want to stay later and repair his vehicle. He is totally appalled with the service and will not be returning.
This review was collected via phone interview by Customer Research Inc.

RT
Rodolofp T.
Mundelein, IL
Volkswagen GTI
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2018 Category: Service
Rodolofp said there was an issue with his vehicles bumper after his service.
This review was collected via phone interview by Customer Research Inc.
John H. from Mundelein Tire and Service responded on 07/27/2018

Sorry to hear about the issue with the bumper. Installing the water pump did not require the bumpers removal and if we noticed an issue with it we would have brought it to your attention or repaired it.


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Nick S.
Buffalo Grove, IL
INFINITI Q50
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2018 Category: Service
Nick said the communication with the staff was great and the owner was very nice and kind. However, the mechanic completed the alignment but didn't catch the bent front tire rim.
This review was collected via phone interview by Customer Research Inc.

TB
Ted B.
Mundelein, IL
Chevrolet Chevy Express
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/22/2017 Category: Service
Ted said there was one thing that wasn't done. A squeaky belt he thought should have been replaced.
This review was collected via phone interview by Customer Research Inc.
John H. from Mundelein Tire and Service responded on 05/23/2017

Yes folks we did miss this one. In our defense the belt noise didn't start until the customer came to pick the vehicle up after a pretty heavy downpour.


JW
Joy W.
Libertyville, IL
Ford Taurus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/30/2015 Category: Service
Joy said the business replaced her transmission a few months ago. She took her vehicle back because she is having an issue with the transmission but they said they could not find anything wrong.
This review was collected via phone interview by Customer Research Inc.
John H. from Mundelein Tire and Service responded on 10/06/2015

Joy is absolutely correct. During the time we had the vehicle to recheck the transmission, we could not duplicate the problem Joy described and the transmission was operating properly. When computerized engines or transmissions act up and do not store any error codes it is extremely difficult to diagnose a problem if the condition can not be duplicated.


DR
Daniela R.
Mundelein, IL
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2018 Category: Service
Daniela said they did a good job.
This review was collected via phone interview by Customer Research Inc.

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Travis T.
Vernon Hills, IL
Audi A4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017 Category: Service
Travis said the staff did a good job. They tried to give him a pretty good deal, but it was a lot of work.
This review was collected via phone interview by Customer Research Inc.

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Ron O.
Wauconda, IL
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2017
Knowledgeable and honest.
Work was completed as requested and in a timely manner.

RO
Ron O.
Wauconda, IL
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2017
Understanding and Caring
Turn around time was good. Understood the issues and worked to resolve them. Did not "pile on" as some service shops try to do sometimes.

WB
Wayne B.
Mundelein, IL
Ford Edge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2017 Category: Service
Wayne said this business did a really great job, and were reasonably competent but they stretched it out over 2 days instead of just one.
This review was collected via phone interview by Customer Research Inc.

BP
Bob P.
Mundelein, IL
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2017 Category: Service
Bob said he has been using the business for a long time, and he recommends them.
This review was collected via phone interview by Customer Research Inc.

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William S.
Mundelein, IL
Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2016
Service
Great place to take your car, just make sure you have an appointment they get very busy sometimes

SB
Steve B.
Mundelein, IL
Saturn Vue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2016 Category: Service
Spoke with Sheryl. She said she loved the business and she appreciates the owner helping her try to save money on the repair work.
This review was collected via phone interview by Customer Research Inc.

TB
Ted B.
Mundelein, IL
Chevrolet Chevy Express
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2016 Category: Service
Ted said it was a little more than he wanted to pay but the job was good.
This review was collected via phone interview by Customer Research Inc.

DM
Dominick M.
Sugar Grove, IL
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2016 Category: Service
Dominick said they did a good job and they were friendly.
This review was collected via phone interview by Customer Research Inc.

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Frederico S.
Libertyville, IL
Infiniti I30
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2016 Category: Service
Frederico said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

CG
Carmen G.
Mundelein, IL
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2016
It was a great services
It was a great service!!!

AM
Amy M.
Mundelein, IL
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2016
Oil change
Was quick and efficient

TP
Twisha P.
Gurnee, IL
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2016 Category: Service
Twisha said she had a great experience with the business. She called in the morning, they were willing to work with her schedule. They had her vehicle finished when she got off work.
This review was collected via phone interview by Customer Research Inc.

AJ
Artemisa J.
Round Lake, IL
Toyota Prius
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2015 Category: Service
Artemisa said this business was reasonably priced and did good work. The only issue she had was that the business did not call when her vehicle was ready.
This review was collected via phone interview by Customer Research Inc.