Parts pricing can be a point of contention in the auto repair industry today. Consumers can usually purchase parts on the internet or at discount parts stores significantly below our cost for the same part. We price our parts at industry standard profit levels.
Sorry to hear about the issue with the bumper. Installing the water pump did not require the bumpers removal and if we noticed an issue with it we would have brought it to your attention or repaired it.
The last day of the week, he is usually too busy to take on another customer, he's working to get out the vehicles he has at the shop.
When I dropped off the car, I communicated my thoughts on the problems I had been experiencing. John listened carefully, took that information and used it to aid in diagnosing the issues with the vehicle. Coupling my thoughts with the feedback from his diagnostic devices, John was able to streamline his assessment of the vehicle's problem. The issues with the vehicle were confirmed in a timely fashion, parts were promptly ordered and the work was completed on Friday afternoon.