Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

655 Reviews

99% Would Recommend
Latest Review about 19 hours ago

Reviews


PK
Pete K.
Illinois
Ford Focus
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/27/2018 Category: Service
Pete said he thinks the business overcharged him for the parts.
This review was collected via phone interview by Customer Research Inc.
John H. from Mundelein Tire and Service responded on 10/04/2018

Parts pricing can be a point of contention in the auto repair industry today. Consumers can usually purchase parts on the internet or at discount parts stores significantly below our cost for the same part. We price our parts at industry standard profit levels.


RT
Rodolofp T.
Mundelein, IL
Volkswagen GTI
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2018 Category: Service
Rodolofp said there was an issue with his vehicles bumper after his service.
This review was collected via phone interview by Customer Research Inc.
John H. from Mundelein Tire and Service responded on 07/27/2018

Sorry to hear about the issue with the bumper. Installing the water pump did not require the bumpers removal and if we noticed an issue with it we would have brought it to your attention or repaired it.


NS
Nick S.
Buffalo Grove, IL
INFINITI Q50
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2018 Category: Service
Nick said the communication with the staff was great and the owner was very nice and kind. However, the mechanic completed the alignment but didn't catch the bent front tire rim.
This review was collected via phone interview by Customer Research Inc.

TV
Tkavhenko V.
Mundelein, IL
Jeep Grand Cherokee
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/23/2016 Category: Service
Tkavhenko said he was disrespected at this business. The counter person spoke rudely to him. The technicians broke the steering stabilizer on his vehicle and wanted him to pay for it to be repaired. It was a Friday evening around closing and maybe they did not want to stay later and repair his vehicle. He is totally appalled with the service and will not be returning.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fox Lake, IL
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Great work at a great price
John always takes care of me getting my truck repaired always same day. His price is below average so he also gives you high quality for lower cost. I reccomend him to my friends in the area. Very nice people.

MG
Mathew G.
Mundelein, IL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Mathew said the staff did exactly what he expected and were very courteous.
This review was collected via phone interview by Customer Research Inc.

SR
Stacey R.
Grayslake, IL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Stacey said that he and his wife both recommend this business all the time.
This review was collected via phone interview by Customer Research Inc.

PR
Paul R.
Mundelein, IL
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
Intermittent Brake Noise
My 2006 Honda Civic, with 86,000 miles on it, was making an intermittent, peculiar noise upon braking. Intermittent problems are difficult to diagnose. John listened to my nebulous description and agreed to examine the issue. It turns out that the rear brakes were shot and required replacement. But the intermittent noise was more difficult to fix, and it probably is related to some sort of glitch in the ABS system involving the left front wheel. John and his crew skillfully evaluated the problem and ruled out the other three wheels as the source of the noise. This required a high level of expertise, as well as advanced diagnostic equipment and deductive logic. I am always pleased with the conscientious attention to detail and quality service that John and his crew provide. Highly recommended.

JC
Jeffrey C.
Mundelein, IL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Jeffrey said the employees were quick, did a great job and the price was fair.
This review was collected via phone interview by Customer Research Inc.

DJ
Dustin J.
Gurnee, IL
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Spoke with BJ. He said they were very professional, kept him informed and they did a good job as usual.
This review was collected via phone interview by Customer Research Inc.

MS
Melina S.
Mundelein, IL
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Melina said the business had her in and out in about less then half an hour, she would definitely do business with them again.
This review was collected via phone interview by Customer Research Inc.

SG
Steve G.
Grayslake, IL
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Trustworthy & Affordable
We have had our cars serviced here many times, and I am always pleased with the service and the price. I am comfortable knowing that John won't recommend work that doesn't need to be done or overcharge for anything. We are very pleased and will continue to return to have our cars serviced here.

Verified Customer
Mundelein, IL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Service
John and his mechanics are friendly, professional and have reasonable prices. I've been with them for over 20 years.

JN
James N.
Mundelein, IL
Mercedes-Benz CLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
The best car repair place in Mundelein
John is alway a great person when calling and getting my cars in. Also does a great job with repair. This is my number one place to take my car.

HP
Howard P.
Mundelein, IL
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Always Great Service
John always takes car of my cars in a timely and cost conscious manner. I get what I need at a fair price.

JE
John E.
Mundelein, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Spoke with John's wife. She said the staff towed her vehicle to the facility and started working on it right away. They fixed it and got it back to her the next day.
This review was collected via phone interview by Customer Research Inc.

BP
Brandon P.
Mundelein, IL
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Brandon said John is a great guy and does quality work. He gets him in and out quickly. He sets realistic expectations. The prices are reasonable and he runs a clean business .
This review was collected via phone interview by Customer Research Inc.

GO
Gary O.
Mundelein, IL
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Gary said the business is the best. He would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

TH
Terry H.
Mundelein, IL
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Terry said the service at this business was quick, efficient and professional.
This review was collected via phone interview by Customer Research Inc.

SB
Steve B.
Mundelein, IL
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Steve said they always do a good job and take care of him.
This review was collected via phone interview by Customer Research Inc.