Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

534 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


DA
Douglas A.
Sawyer, ND
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017 Category: Service
Spoke with Connie. She said this business had to take out her alternator to replace the water pump. She hadn't gotten 50 miles out of town before something happened to her alternator. She was 580 miles from her home when this happened. She would not recommend them for service based on the issues stated.
This review was collected via phone interview by Customer Research Inc.

CA
Craig A.
Sioux Falls, SD
Dodge Caravan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2017 Category: Service
Craig said he would not recommend them due to their prices.
This review was collected via phone interview by Customer Research Inc.

JO
Jeremy O.
Tea, SD
Chevrolet Impala
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2014
Easy to work with and reasonable pricing
They are good!

BO
Bob O.
Sioux Falls, SD
Chevrolet Traverse
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/17/2018
Estimate
The service was great but I was given an estimate of $200 to $300 for this repair but the actual bill was over $500.
Terry S., Owner from T.D.S. Auto Repair, Inc. responded on 01/29/2018

Terry from T.D.S. Auto Repair:  I'm glad we were able to understand each other about the last bill I did a poor job of following.  My review people will likely do a follow up. 


JL
Joseph L.
Harrisburg, SD
Mazda 6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/29/2016 Category: Service
Joseph said normally he has good experiences at this facility. This time it was just a simple radiator hose replacement and they kept the vehicle for 4 days. They did not call him and two days later, he called and was told they had ordered the parts. Two days later, he called them again and was told the hose did not arrive. It was a horrible experience and will not recommend them for this reason.
This review was collected via phone interview by Customer Research Inc.

BS
Brian S.
Sioux Falls, SD
Dodge Grand Caravan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2014 Category: Service
Brian said he was given one estimate and when he went to pick up his vehicle, the cost had doubled. He was never called. He was just expected to pay the bill and that was very disappointing since he has been doing business with this facility for some time. So, he will not be recommending this facility to anyone based on this experience.
This review was collected via phone interview by Customer Research Inc.

LK
Lyle K.
Sioux Falls, SD
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2018
Not all work performed as requested.
Terry and Co. has always done great work for my fleet of vehicles but this time they missed the mark. They did a great job on the brakes and rotors. They installed tires but not the ones that I requested. I researched the Cooper tires and wanted the Ultra Touring because of their better driveability on snow but they put the Grand Touring tires on. I wanted the transmission fluid & filter changed but they just flushed & changed the fluid. As a service technician I know that flushing does not remove the sediment in the transmission pan, in fact it stirs it up and it tends to plug the valve. Suspension noise not addressed. Overall I am satisfied with the work performed and will return in the future.

SH
Scott H.
Sioux Falls, SD
GMC Sierra 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2018 Category: Service
Scott said the staff did more work than he'd asked them to do.
This review was collected via phone interview by Customer Research Inc.

BT
Brain T.
Sioux Falls, SD
Subaru Outback
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2017 Category: Service
Brain said the business wasn't friendly or helpful at all.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Sioux Falls, SD
GMC Sierra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2016 Category: Service
Spoke with Scott. He said he went to pick up his vehicle, but had to wait the next day because this business closed before their scheduled hours.
This review was collected via phone interview by Customer Research Inc.

CS
Craig S.
Sioux Falls, SD
Ford Fusion
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2016 Category: Service
Craig said they did a fine job, but there is always room for improvement.
This review was collected via phone interview by Customer Research Inc.

RW
Randy W.
Sioux Falls, SD
GMC Yukon XL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2015 Category: Service
Randy said this business was nice and they let him use their courtesy vehicle, but they had his vehicle for a week.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Sioux Falls, SD
Ford Taurus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2014 Category: Service
Joe said this business was good and able to fix the Taurus he brought in for service on this visit. However, a vehicle he brought in for servicing a coolant leak on a prior visit, is now leaking oil. Due to his prior experience, he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

JS
Jeff S.
Ford Taurus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2014 Category: Service
Spoke with Phyllis. She said normally the business does a good job but this time Terry was out of town and they missed something on the vehicle. She also said they bring all their vehicles here.
This review was collected via phone interview by Customer Research Inc.

BF
Ben F.
Sioux Falls, SD
Chevrolet Tahoe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/13/2014 Category: Service
Ben said this business was okay but felt the service could have been better. He went in for an oil change and when he went in to pick up his vehicle he was told there was a leak. Instead of the business telling him what could be done to fix it, he had to recommend how to fix it. He wasn't very impressed by this business. There was 1 mechanic that is good and another that isn't very good. Overall, this business just wasn't very helpful, so he would not recommend them for service.
This review was collected via phone interview by Customer Research Inc.

TS
Tracy S.
Sioux Falls, SD
Chevrolet Lumina
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2014 Category: Service
Tracy said Terry did a good job. He expected him to call and tell him what the problem was and the cost of the repair and how long it would take. However, Tracy had to call to get that information. Terry needs to give better updates and have better customer service.
This review was collected via phone interview by Customer Research Inc.

TG
Tammy G.
Canistota, SD
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Spoke with Chad. He said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

TM
Trudy M.
Kansas City, MO
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2018 Category: Service
Trudy said the mechanic was great, nice and friendly. He was also knowledgeable and he did fix the problem she brought it in for. However, the next day she had to be towed due to a bad water pump. She brought it in for a radiator , so she's not sure if that had anything to do with it.
This review was collected via phone interview by Customer Research Inc.

JH
Jerod H.
Sioux Falls, SD
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Jerod said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DJ
Daniel J.
Sioux Falls, SD
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2018 Category: Service
Daniel said the business did everything they were supposed to do, but were not able to fix the issue.
This review was collected via phone interview by Customer Research Inc.

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