My apologies for any unprofessionalism you recieved from our personnel and staff. We have definitely reviewed the situation. We are glad you were happy with the detail.
Sandy, we're so sorry that you were embarrassed by our "lectures". We just want to make sure our customers know trhe importance of low cost oil changes to make sure your vehicle investment last a long time. Ray has been doing this work for over 35 years and finds that oil changes should be done every 3,000 miles for regular oil and 5,000 miles for synthetic oil. The dealer does usually recommend longer intervals but with our customer's as well as our personal vehicles this has not proven to be the best maintenance for the vehicles. Vehicles last much longer with less engine issues if the maintenance is done with the frequency outlined above. Again, we apologize for the lectures and appreciate your long time business at the shop.
Ashley, sorry to hear about the bad car wash. I wish you had brought it to my attention at the time and we would have made it right. Feel free to come by and see me for a re-do and I will make sure the job is done right. Thanks, Ray.
Unfortunately this past service was not a 5 star experience.
A little over an hour after arriving, I was told my car was finished. It was beautiful, and clean. I always appreciate how thorough they are.
I paid, and was about to leave when the woman who drove my car around noticed something was off.
They had not completed a 2 part service on my car. They asked if I had more time, if I could stay an extra 30 mins (which was really 45 minutes)& charged me an extra $50 to finish the 2nd part of the service that should have been completed at the same time, and been charged a total of $100...Very strange... My brakes STILL make a suspicious noise which was never addressed...I paid a total of $290 which also seems very high for the very few services I had completed. I am also a little upset that I was never offered the option between NEW brake drums or fixing them. They just told me I should fix them. (& I trust Ray, I always take his advice.) The brake drums should still be pretty new considering I had my brakes replaced LAST time I was at Ray's. Odd.
Sorry for the confusion last week when you were in the shop. Ray tried to call a few times but I believe you finally resolved the issues via text. We like to talk to our customers personally when there is an issue with their service to make sure the issue gets resolved promptly. Thank you, we appreciate your business.
Although i had already changed all my brake pads at Midas about a month ago. After the oil change at Ray's, his invoice showed that it was recommended i need new brake pads because they were low. Thats a complete liie. I didn't say anything, paid & left. Beware of what the mechanics recommend for your car, they are just looking to replace things that you can't see or trying to squeeze an extra dollar off you. That's very dishonest while doing a simple oil change & makes you wonder why mechanics would just put down anything on a quote when they clearly know you can't see parts under the car!
Jane, I'm sorry you felt we were dishonest with you about the low brake recommendation. The recommendation was from May 2014 when we noticed your brakes were low. Our computer system keeps the recommendation in your file until the repair is made. Since you took your car to another shop we would have no way of knowing that you had the work done. The recommendation has been removed from your file and I apologize for the misunderstanding. Please be assured that Ray Frey Auto Center wants you and all of our customers to be safe on the road and we appreciate your business.
Thank you CHarles, we appreciate your busines and look forward to seeing you next time.
You're welcome Ron, we appreciate your business. See you next time.
Thanks Lynn for coming in from the request of a friend. We hope we exceeded your expectations and look forward to seeing you again when your car needs service. We appreciate your business.
Thanks Les, we appreciate your business.
Just a little note that the guys in the car wash should do a better job in washing & vacuuming. It might be free but it is part of your good service. Thank you.
Thank Lolita for the feedback on the car wash. We are working on improving that area. We appreciate your business.
Glad we could help with your F-350's needed repairs. Thank you for your loyalty. Have a great New Year.
Sorry about the oil mistake Crystal but you can always be assured we stand behind our work and will make it right. Also happy we saved you a little money by being able to get some of your needed repairs done under warranty. Have a terrific New Year, see you next time your car needs servicing.
Thanks for coming in Barbara, always good to see you.
You're welcome Lesley.
Sorry about the scolding but we're glad that it was caught in time. Enjoy your clean car and thank you for your business.
Robert, I am so sorry that we did not complete your detail in the estimated time frame nor did we call you to update you on the new timeline. Hopefully you were satisfied with the work though. We get busy sometimes and time gets away from us unfortunately. Please accept my apologies and come by for a free cas wash next time you are in the area.
Thanks John, always a pleasure to see you.
Ashley, glad we outperformed ourselves today. Thank you to you & your family for your long time business.
Diana, you are definitely a valued client and we appreciate your long time patronage.
Thank you for your review and for being a loyal customer. We appreciate your business. Happy New Year.