Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

894 Reviews

100% Would Recommend
84% Business Response
Latest Review 3 days ago

Reviews


JM
Joanna M.
San Diego, CA
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2016
I usually always give Ray 5 stars...
I have been going to Ray for YEARS.
Unfortunately this past service was not a 5 star experience.
A little over an hour after arriving, I was told my car was finished. It was beautiful, and clean. I always appreciate how thorough they are.
I paid, and was about to leave when the woman who drove my car around noticed something was off.
They had not completed a 2 part service on my car. They asked if I had more time, if I could stay an extra 30 mins (which was really 45 minutes)& charged me an extra $50 to finish the 2nd part of the service that should have been completed at the same time, and been charged a total of $100...Very strange... My brakes STILL make a suspicious noise which was never addressed...I paid a total of $290 which also seems very high for the very few services I had completed. I am also a little upset that I was never offered the option between NEW brake drums or fixing them. They just told me I should fix them. (& I trust Ray, I always take his advice.) The brake drums should still be pretty new considering I had my brakes replaced LAST time I was at Ray's. Odd.
Ray F. from Ray Frey Auto Center Inc responded on 09/06/2016

Sorry for the confusion last week when you were in the shop. Ray tried to call a few times but I believe you finally resolved the issues via text. We like to talk to our customers personally when there is an issue with their service to make sure the issue gets resolved promptly. Thank you, we appreciate your business.


KS
Kristina S.
San Diego, CA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2014
Quality Work!
My family has been going to Ray for over 20 years. I take my Jeep to him and he is great! His team is knowledgable and offer good quality work. His prices are fair and you never feel like they are trying to take advantage of your lack of car knowledge like most places. I highly recommend them!
Ray F. from Ray Frey Auto Center Inc responded on 10/12/2014

Thanks for the great recommendation Kristina.


JY
Jane Y.
San Diego, CA
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2014
Oil Change good, comments not good
I recently did a oil change at Ray Freys and found their mechanics to be very dishonest.
Although i had already changed all my brake pads at Midas about a month ago. After the oil change at Ray's, his invoice showed that it was recommended i need new brake pads because they were low. Thats a complete liie. I didn't say anything, paid & left. Beware of what the mechanics recommend for your car, they are just looking to replace things that you can't see or trying to squeeze an extra dollar off you. That's very dishonest while doing a simple oil change & makes you wonder why mechanics would just put down anything on a quote when they clearly know you can't see parts under the car!
Ray F. from Ray Frey Auto Center Inc responded on 09/30/2014

Jane, I'm sorry you felt we were dishonest with you about the low brake recommendation. The recommendation was from May 2014 when we noticed your brakes were low. Our computer system keeps the recommendation in your file until the repair is made. Since you took your car to another shop we would have no way of knowing that you had the work done. The recommendation has been removed from your file and I apologize for the misunderstanding. Please be assured that Ray Frey Auto Center wants you and all of our customers to be safe on the road and we appreciate your business. 


SM
Sandy M.
San Diego, CA
Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2014
Lectures unappreciated
It seemed like three of you ganged up on me in the waiting room about the amount of miles between oil changes. It was embarrassing and the other people waiting were staring. The mfg listed oil changes at 7500 miles & that's what I've done since day one. Then Ray came out later and gave me another lecture. Come on....I'm old enough to not need this!!!
Ray F. from Ray Frey Auto Center Inc responded on 08/25/2014

Sandy, we're so sorry that you were embarrassed by our "lectures". We just want to make sure our customers know trhe importance of low cost oil changes to make sure your vehicle investment last a long time. Ray has been doing this work for over 35 years and finds that oil changes should be done every 3,000 miles for regular oil and 5,000 miles for synthetic oil. The dealer does usually recommend longer intervals but with our customer's as well as our personal vehicles this has not proven to be the best maintenance for the vehicles. Vehicles last much longer with less engine issues if the maintenance is done with the frequency outlined above. Again, we apologize for the lectures and appreciate your long time business at the shop.


Verified Customer
San Diego, CA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Excellent
They are honest and explain everything they need to do and why.
Ray F. from Ray Frey Auto Center Inc responded on 02/14/2019

Thank you, we truly appreciate your business.


PT
Paula T.
San Diego, CA
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Best service
Not only is the service reliable and so far never shocking- the ability to log onto their site and see past history of services done along with what is due to be done in the future is really awesome. I like planning ahead and this makes it easy. I've also not felt like I'm being screwed with. Prices are good and work done has been timely and done well since I started going to them early last year with my 12 year old Saturn.
Ray F. from Ray Frey Auto Center Inc responded on 02/14/2019

Thank you Paula, so glad you are using the Auto Owner's Site to help track your repairs/maintenance. We appreciate your business.


KM
Karen M.
San Diego, CA
INFINITI Q50
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019
Oil change
Great service
Ray F. from Ray Frey Auto Center Inc responded on 02/11/2019

Thank you Karen, it was nice to see you again and your business is very much appreciated.


RN
Randy N.
San Diego, CA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
Best service
I’ve been taking my cars to Ray Frey for years and I will not go anywhere else. They never sell you something you don’t need and stand behind their work 100%. The work always is done on time and never more than the quoted price.
Ray F. from Ray Frey Auto Center Inc responded on 02/11/2019

Randy, Thank you for your years of patronage. We appreciate your loyalty and enjoy helping you out with your car repair & maintenence needs.


RL
Rosemarie L.
Bonita, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Customer Service
As usual, the people and the excellent and personable service this company provides make me come back each time I need our card serviced. I really don’t mind driving 27 miles when I there’s an auto service one mile from where I live.
Ray F. from Ray Frey Auto Center Inc responded on 02/11/2019

Thank you Rosenarie, we definitely appreciate the fact that you make the longer drive to have your car serviced at Ray Frey Auto Center. We know there are a lot of choices out there for your car repair needs and we like that you choose us.


MB
Mark B.
San Diego, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Very professional, all business, no double talk.
Good customer service, detailed assessment of my cars status.
Ray F. from Ray Frey Auto Center Inc responded on 02/11/2019

Thank you Mark, always good to see you and we appreciate your business.


JM
Joanna M.
San Diego, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Always 5 Star Service
No matter what type of service my car needs, Ray and his team always provide the best customer service, trustworthy advice, and reliable repairs. Thank you!
Ray F. from Ray Frey Auto Center Inc responded on 02/04/2019

You're welcome Joanna, we always enjoy seeing you and helping out. Thank you for your business.


Verified Customer
San Diego, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Trustworthy
Very helpful and competitive pricing.
Ray F. from Ray Frey Auto Center Inc responded on 02/04/2019

Thank you so much we're so glad we could help you out.


RM
Rick M.
Ramona, CA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Friendly fast service!
Friendly and responsive staff, exceeded expectations!
Ray F. from Ray Frey Auto Center Inc responded on 02/04/2019

Thanks Rick, we appreciate your business. We always love to have new customers. We know you have lots of repair shops to choose from in San Diego and appreciate that you came so far to have your car worked on.


HM
Harriet M.
San Diego, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Outstanding service & super-clean & organized shop
Ray & his staff are simply outstanding--honest, helpful, gracious & kind. And the waiting room is the nicest of any mechanics' shop--it's actually a pleasure to be there, with that sweet doggie Max looking on. :-)
Ray F. from Ray Frey Auto Center Inc responded on 01/25/2019

Thank you Harriet, it was a pleasure meeting you and having you as a new customer in the Ray Frey Auto Center "family".


JS
John S.
San Diego, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019
TRUSTING AND FRIENDLY
GREAT! Completed a major job on time!!! Thank you Ray Frey!
Ray F. from Ray Frey Auto Center Inc responded on 01/21/2019

You're welcome John, thank you for your business. We appreciate your trust.


LP
Linda P.
San Diego, CA
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
As Usual The Best!
Ray and his staff are truly a pleasure to work with. They always make it effortless to have my families cars repaired. They really explain what needs to be repaired, so I can understand. I will not take my car elsewhere.
Ray F. from Ray Frey Auto Center Inc responded on 01/20/2019

Thank you Linda, we appreciate your loyalty and always enjoy seeing you and your family.


LE
Lee E.
San Diego, CA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Great service
Great service
Ray F. from Ray Frey Auto Center Inc responded on 01/14/2019

Thank you Lee, always good to see you.


Verified Customer
San Diego, CA
BMW 325i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Great service
Great service

MB
Mark B.
San Diego, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Service
Very professional .
Ray F. from Ray Frey Auto Center Inc responded on 01/14/2019

Thank you Mark, Have a great year.


LR
Leo R.
San Diego, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
It’s how my Grandpa would run a Shop. Straight !
Very comfortable taking my 2013 Prius and my moms Rav 4 because I want knowledgeable mechanics with integrity that charge a fair price.
I want these people around for as long as middle class drives cars and trucks !!!

Leo Riboni
Ray F. from Ray Frey Auto Center Inc responded on 01/09/2019

What a great compliment, thank you Leo. We want to be around for a long time too. Happy New Year.


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