Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

1005 Reviews

100% Would Recommend
85% Business Response
Latest Review about 16 hours ago

Reviews


Verified Customer
San Diego, CA
Toyota Venza
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2019
Very disappointed...
I went to Ray Frey’s because family members have raved about the work & efficacy of the work and the people here. I will not go into detail, but I can say I have never been more disrespected or talked down to as I was today. I merely asked if the work on my car could get done in 5.5 hrs (when the time I was told was 4-6 hrs) and it started a slew of unacceptable and unprofessional words. I am very disappointed, as I was hoping to give them all future business ... but I do not pay to be verbally abused. I will say the work done was lovely. I am happy to give credit where due. I just hope others have a much better experience than I did.
Ray F. from Ray Frey Auto Center Inc responded on 06/19/2019

My apologies for any unprofessionalism you recieved from our personnel and staff. We have definitely reviewed the situation. We are glad you were happy with the detail.


JM
Joanna M.
San Diego, CA
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2016
I usually always give Ray 5 stars...
I have been going to Ray for YEARS.
Unfortunately this past service was not a 5 star experience.
A little over an hour after arriving, I was told my car was finished. It was beautiful, and clean. I always appreciate how thorough they are.
I paid, and was about to leave when the woman who drove my car around noticed something was off.
They had not completed a 2 part service on my car. They asked if I had more time, if I could stay an extra 30 mins (which was really 45 minutes)& charged me an extra $50 to finish the 2nd part of the service that should have been completed at the same time, and been charged a total of $100...Very strange... My brakes STILL make a suspicious noise which was never addressed...I paid a total of $290 which also seems very high for the very few services I had completed. I am also a little upset that I was never offered the option between NEW brake drums or fixing them. They just told me I should fix them. (& I trust Ray, I always take his advice.) The brake drums should still be pretty new considering I had my brakes replaced LAST time I was at Ray's. Odd.
Ray F. from Ray Frey Auto Center Inc responded on 09/06/2016

Sorry for the confusion last week when you were in the shop. Ray tried to call a few times but I believe you finally resolved the issues via text. We like to talk to our customers personally when there is an issue with their service to make sure the issue gets resolved promptly. Thank you, we appreciate your business.


KS
Kristina S.
San Diego, CA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2014
Quality Work!
My family has been going to Ray for over 20 years. I take my Jeep to him and he is great! His team is knowledgable and offer good quality work. His prices are fair and you never feel like they are trying to take advantage of your lack of car knowledge like most places. I highly recommend them!
Ray F. from Ray Frey Auto Center Inc responded on 10/12/2014

Thanks for the great recommendation Kristina.


JY
Jane Y.
San Diego, CA
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2014
Oil Change good, comments not good
I recently did a oil change at Ray Freys and found their mechanics to be very dishonest.
Although i had already changed all my brake pads at Midas about a month ago. After the oil change at Ray's, his invoice showed that it was recommended i need new brake pads because they were low. Thats a complete liie. I didn't say anything, paid & left. Beware of what the mechanics recommend for your car, they are just looking to replace things that you can't see or trying to squeeze an extra dollar off you. That's very dishonest while doing a simple oil change & makes you wonder why mechanics would just put down anything on a quote when they clearly know you can't see parts under the car!
Ray F. from Ray Frey Auto Center Inc responded on 09/30/2014

Jane, I'm sorry you felt we were dishonest with you about the low brake recommendation. The recommendation was from May 2014 when we noticed your brakes were low. Our computer system keeps the recommendation in your file until the repair is made. Since you took your car to another shop we would have no way of knowing that you had the work done. The recommendation has been removed from your file and I apologize for the misunderstanding. Please be assured that Ray Frey Auto Center wants you and all of our customers to be safe on the road and we appreciate your business. 


SM
Sandy M.
San Diego, CA
Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2014
Lectures unappreciated
It seemed like three of you ganged up on me in the waiting room about the amount of miles between oil changes. It was embarrassing and the other people waiting were staring. The mfg listed oil changes at 7500 miles & that's what I've done since day one. Then Ray came out later and gave me another lecture. Come on....I'm old enough to not need this!!!
Ray F. from Ray Frey Auto Center Inc responded on 08/25/2014

Sandy, we're so sorry that you were embarrassed by our "lectures". We just want to make sure our customers know trhe importance of low cost oil changes to make sure your vehicle investment last a long time. Ray has been doing this work for over 35 years and finds that oil changes should be done every 3,000 miles for regular oil and 5,000 miles for synthetic oil. The dealer does usually recommend longer intervals but with our customer's as well as our personal vehicles this has not proven to be the best maintenance for the vehicles. Vehicles last much longer with less engine issues if the maintenance is done with the frequency outlined above. Again, we apologize for the lectures and appreciate your long time business at the shop.


MR
Marisa R.
San Diego, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
Honest Business
I can always depend on Ray Frey Automotive for an honest diagnosis and quality work.
Ray F. from Ray Frey Auto Center Inc responded on 06/25/2019

We appreciate that Marissa, thank you so much for your business.

Please be sure to vote for Ray Frey Auto Center
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RD
Robert D.
La Jolla, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
Walk in helpful service
You were great, I’ll be back thanks for the friendly and fast service.
Ray F. from Ray Frey Auto Center Inc responded on 06/25/2019

You are very welcome, always nice to have new customers, we appreciate the opportunity to earn your business and trust.

Please be sure to vote for Ray Frey Auto Center
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PS
Paul S.
San Diego, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Service is outstanding
Been coming here for years , ray and his staff provide excellent service..if your car needs something they ll let you know, but more importantly, if it doesnt need something they're gonna let you know as well .i highly recommend coming here for any automotive services you may need. 🤙
Ray F. from Ray Frey Auto Center Inc responded on 06/25/2019

Thank you so much Paul for your outstanding review. We appreciate the recommendation and your business.

Please be sure to vote for Ray Frey Auto Center
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BH
Brian H.
Del Mar, CA
INFINITI M35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Consistently excellent!
Always honest, excellent work and friendly service.
Ray F. from Ray Frey Auto Center Inc responded on 06/22/2019

Thank you Brian, see you next time.

Please be sure to vote for Ray Frey Auto Center Best Service/Repair
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EQ
Ed Q.
San Diego, CA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
The people
Ray,Miles and the entire staff are very professional. Always upfront and honest. The only shop I will let work on my classics.
Ed
Ray F. from Ray Frey Auto Center Inc responded on 06/21/2019

Thanks Ed, we appreciste your confidence.


SR
Steve R.
El Cajon, CA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Quick service
Another job well done
Ray F. from Ray Frey Auto Center Inc responded on 06/21/2019

Thank you, always good to see you and help keep your vehicles in tip top shape.


Verified Customer
San Diego, CA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Great service
Timely, efficient service. Thanks!
Ray F. from Ray Frey Auto Center Inc responded on 06/19/2019

Thank you so much, we appreciate your business.


EM
Ed M.
San Diego, CA
Ford Super Duty F-450 DRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019
Ray Frey Automotive.
From the moment I walked in the door I was treated professionally by the people at Ray Frey Automotive.
I explain the problem I was having with my vehicle they listed and they got to my vehicle as quickly as possible. I truly appreciated that as I needed my vehicle that afternoon to continue my work.
If I could make a recommendation to anybody I would definitely recommend Ray Frey for our your automobile repair needs. if I could make a recommendation to anybody I would definitely recommend Ray Frey Automotive.
My thanks to all the technicians and everybody working there they truly made this an automotive experience. God bless all of you thank you.
Ray F. from Ray Frey Auto Center Inc responded on 06/19/2019

Thank you Ed for the great review and thank you for your business.

Please be sure to vote for Ray Frey Auto Center
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MM
Mo M.
San Diego, CA
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
They’re the best - have been going here for over 10 years
Always honest and great work. Have sent friends and family here and they also have amazing experience.
Ray F. from Ray Frey Auto Center Inc responded on 06/19/2019

Thank you Mo, we appreciate your long time patronage and the recommendations.

Please be sure to vote for Ray Frey Auto Center
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BG
Brenda G.
San Diego, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Great service
Honest good service
Ray F. from Ray Frey Auto Center Inc responded on 06/19/2019

Thank you Brenda, we appreciate that.

Please be sure to vote for Ray Frey Auto Center
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FG
Fernando G.
San Diego, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Inspect a car before purchase
I am new in the state of California and I am buying a car for my daughter. I took the car to Ray Frey for them to check the car. I am so glad that I did! They explained to me that the car that I was about to purchase was not a good deal. They explained it step-by-step. As a father buying a car for his daughter I am interested in her safety and the safety of others. Thank you so much for helping me make a decision that is based on factual information. I did not buy the car! I feel confident about the information that was given to me, and now I am a more savvy buyer.

Dr. Fernando Garay
Ray F. from Ray Frey Auto Center Inc responded on 06/19/2019

Thank you Fernando, we are happy that you trusted our inspection and we hope you will find a safe car for your daughter.

Please be sure to vote for Ray Frey Auto Center
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MB
Mark B.
San Diego, CA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Personable service!
Been coming to Ray Frey for about eight years. His group has worked on three different vehicles of mine, and all have been serviced great. I'll come to them before anyone else if I have a problem with my vehicles. Nice people too!
Ray F. from Ray Frey Auto Center Inc responded on 06/19/2019

Thank you Mark, we appreciate your many years of patronage. Please be sure to vote for Ray Frey Auto Center
https://uniontrib.secondstreetapp.com/2019-San-Diegos-Best-Union-Tribune-Readers-Poll/gallery?group=314202


JT
Jeannie T.
San Diego, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
You are the best ever. Thank you for making it simple.
The service was the best ever. Made it very simple. Thank you.
Ray F. from Ray Frey Auto Center Inc responded on 06/19/2019

You are very welcome, thank you for your business. Please be sure to vote for Ray Frey Auto Center
https://uniontrib.secondstreetapp.com/2019-San-Diegos-Best-Union-Tribune-Readers-Poll/gallery?group=314202


DP
David P.
San Diego, CA
Lexus LS 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
The Best For Our Cars
As usual, excellent, honest service.
Ray F. from Ray Frey Auto Center Inc responded on 06/19/2019

Thank you David, we appreciate your business. Be sure to vote for Ray Frey Auto Center.
https://uniontrib.secondstreetapp.com/2019-San-Diegos-Best-Union-Tribune-Readers-Poll/gallery?group=314202


JB
Janet B.
San Diego, CA
Lexus GX 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
I would be lost without the!
Honest. Friendly and they know what they are doing!.
Ray F. from Ray Frey Auto Center Inc responded on 06/10/2019

Thank you Janet, we would not want you to be lost!. We honestly appreciate your business.

Please vote for us.
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