Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

866 Reviews

100% Would Recommend
83% Business Response
Latest Review 2 days ago

Reviews


JM
Joanna M.
San Diego, CA
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2016
I usually always give Ray 5 stars...
I have been going to Ray for YEARS.
Unfortunately this past service was not a 5 star experience.
A little over an hour after arriving, I was told my car was finished. It was beautiful, and clean. I always appreciate how thorough they are.
I paid, and was about to leave when the woman who drove my car around noticed something was off.
They had not completed a 2 part service on my car. They asked if I had more time, if I could stay an extra 30 mins (which was really 45 minutes)& charged me an extra $50 to finish the 2nd part of the service that should have been completed at the same time, and been charged a total of $100...Very strange... My brakes STILL make a suspicious noise which was never addressed...I paid a total of $290 which also seems very high for the very few services I had completed. I am also a little upset that I was never offered the option between NEW brake drums or fixing them. They just told me I should fix them. (& I trust Ray, I always take his advice.) The brake drums should still be pretty new considering I had my brakes replaced LAST time I was at Ray's. Odd.
Ray F. from Ray Frey Auto Center Inc responded on 09/06/2016

Sorry for the confusion last week when you were in the shop. Ray tried to call a few times but I believe you finally resolved the issues via text. We like to talk to our customers personally when there is an issue with their service to make sure the issue gets resolved promptly. Thank you, we appreciate your business.


KS
Kristina S.
San Diego, CA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2014
Quality Work!
My family has been going to Ray for over 20 years. I take my Jeep to him and he is great! His team is knowledgable and offer good quality work. His prices are fair and you never feel like they are trying to take advantage of your lack of car knowledge like most places. I highly recommend them!
Ray F. from Ray Frey Auto Center Inc responded on 10/12/2014

Thanks for the great recommendation Kristina.


JY
Jane Y.
San Diego, CA
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2014
Oil Change good, comments not good
I recently did a oil change at Ray Freys and found their mechanics to be very dishonest.
Although i had already changed all my brake pads at Midas about a month ago. After the oil change at Ray's, his invoice showed that it was recommended i need new brake pads because they were low. Thats a complete liie. I didn't say anything, paid & left. Beware of what the mechanics recommend for your car, they are just looking to replace things that you can't see or trying to squeeze an extra dollar off you. That's very dishonest while doing a simple oil change & makes you wonder why mechanics would just put down anything on a quote when they clearly know you can't see parts under the car!
Ray F. from Ray Frey Auto Center Inc responded on 09/30/2014

Jane, I'm sorry you felt we were dishonest with you about the low brake recommendation. The recommendation was from May 2014 when we noticed your brakes were low. Our computer system keeps the recommendation in your file until the repair is made. Since you took your car to another shop we would have no way of knowing that you had the work done. The recommendation has been removed from your file and I apologize for the misunderstanding. Please be assured that Ray Frey Auto Center wants you and all of our customers to be safe on the road and we appreciate your business. 


SM
Sandy M.
San Diego, CA
Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2014
Lectures unappreciated
It seemed like three of you ganged up on me in the waiting room about the amount of miles between oil changes. It was embarrassing and the other people waiting were staring. The mfg listed oil changes at 7500 miles & that's what I've done since day one. Then Ray came out later and gave me another lecture. Come on....I'm old enough to not need this!!!
Ray F. from Ray Frey Auto Center Inc responded on 08/25/2014

Sandy, we're so sorry that you were embarrassed by our "lectures". We just want to make sure our customers know trhe importance of low cost oil changes to make sure your vehicle investment last a long time. Ray has been doing this work for over 35 years and finds that oil changes should be done every 3,000 miles for regular oil and 5,000 miles for synthetic oil. The dealer does usually recommend longer intervals but with our customer's as well as our personal vehicles this has not proven to be the best maintenance for the vehicles. Vehicles last much longer with less engine issues if the maintenance is done with the frequency outlined above. Again, we apologize for the lectures and appreciate your long time business at the shop.


JO
Julie O.
San Diego, CA
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Another great experience!
I appreciate the good customer service as well as the efficiency and thoroughness of the work that is done. I went in for an oil change, but then had the my windshield wipers replaced and tires rotated. My car even got washed! Wow!
Ray F. from Ray Frey Auto Center Inc responded on 12/10/2018

Thank you Julie. Nice to have a clean a car for the holidays. See you next time your car needs service.


SO
Stephen O.
San Diego, CA
BMW 740i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
First Experience
This was my first experience with Ray Frey Auto Center and I was very pleasantly surprised. I had originally gone to the dealership to have some diagnostics run for warning lights that come on in the car, and their prices were astronomical. I sent the dealer estimate to the front office at Ray Frey and they gave me a detailed estimate, parts and labor, that was much more affordable. They ran their own diagnostics and gave me an honest opinion of what services and repairs needed to be done right away, and what could be put off and watched. The front office staff was very nice and helpful and my car was done sooner than expected. I would definitely recommend them.
Ray F. from Ray Frey Auto Center Inc responded on 12/07/2018

Thanks Stephen and welcome as a new customer at Ray Frey Auto Center. We always appreciate new customers and look forward to a long time relationship. Happy Holidays.


JR
Justino R.
San Diego, CA
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Friendly staff
Came to do my oil change and tire rotation, break and tire inspection, Bob was great giving me all the information needed, even tho Ray is a very busy person he took the time to personally inspected my tires that inspire trust.
thank you Crystal for the apple for my son,
Ray F. from Ray Frey Auto Center Inc responded on 12/06/2018

Thank you Justino, always good to see you. Happy Holidays to you and your family.


CR
Craig R.
San Diego, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Excellent Service!
When you walk through the front door, Ray’s excellent service starts with a hello and a smile. This shop offers the best automotive care around. The staff is always friendly and helpful, along with being consistently honest and up-front in terms of repair needs. All general maintenance and repairs are reasonable and warrantied––the most professional and fair facility I have found in the industry.
Ray F. from Ray Frey Auto Center Inc responded on 11/30/2018

Thank you Craig for your business, always nice to see you and service your vehicles. Happy Holidays.


KR
Kris R.
Bonita, CA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Mercedes car
Thank you for your immediate service
I had several alerts for my brakes and felt it was not safe to drive
I came in not able to leave my car with no transportation and received kind considerate treatment with problem resolution
Thank you
Ray F. from Ray Frey Auto Center Inc responded on 11/28/2018

You are so welcome Kris,, thank you for your trust in our service. We appreciate your business.


DT
Dean T.
San Diego, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Professional auto service
Went in for a smog check and Ray and his staff were very professional and friendly. I was in and out in less than 30 minutes.
Ray F. from Ray Frey Auto Center Inc responded on 11/19/2018

Thank you Dean, we hope to see you next time your car needs maintenance/repairs. Have a Happy Thanksgiving.


JO
Jackie O.
San Diego, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Oil change plus additional work
Customer service is excellent and you always know what is happening with your vehicle before any work is done plus preventive maintenance for future work is discussed. Wouldn't think of going anywhere else!
J Ogdon
Ray F. from Ray Frey Auto Center Inc responded on 11/16/2018

Thank you Jackie for your loyalty. We appreciate you as a customer and hope you have a happy and safe Thanksgiving.


IF
Iren F.
San Diego, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Iren
Excellent and fast work as always.
Ray F. from Ray Frey Auto Center Inc responded on 11/14/2018

Thank you Iren, always good to see you. Have a wonderful Thanksgiving.


RB
Ray B.
San Diego, CA
Chevrolet Chevy Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
The 'folks'..:))
"Perfecta"
Ray F. from Ray Frey Auto Center Inc responded on 11/13/2018

Thank you. Always enjoy helping with your car needs.


CS
Chris S.
San Diego, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Great service, knowledgeable and honest
They diagnosed my problem very quickly. They performed the work in less than an hour and saved me from spending an unnecessary $2,000 at the Honda dealership. The car drives great now. I will definitely be going back when it's time for maintenance or if any problems come up.
Ray F. from Ray Frey Auto Center Inc responded on 11/13/2018

Awesome Chris. We love to save our customers money. We appreciate your business and look forward to seeing you next time your car needs us!


SM
Stacy M.
San Diego, CA
INFINITI QX56
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Attentive & Fast
When you have car troubles, it’s never convenient. However, when you take the car in, get a call within the hour about the precise issue/repair needed, and it’s ready for pick up couple hours later, that’s as close to “convenient” as it gets!
Ray F. from Ray Frey Auto Center Inc responded on 11/12/2018

Thank you Stacy, so glad we could make your car repairs "convenient", we realize it never really is and we're happy you came in to let us help you and your car. We appreciate your business.


Verified Customer
San Diego, CA
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Excellent, fast service
Thank you for getting the Kia fixed in one day!
Ray F. from Ray Frey Auto Center Inc responded on 11/09/2018

You're welcome, thank you for your business.


MC
Mike C.
Phoenix, AZ
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Satisfied once again
Great work at a great price. Very reliable. Had some fuel injector work done to my Dodge diesel which had a small fuel leak.
Great communications.
Ray F. from Ray Frey Auto Center Inc responded on 11/08/2018

Thank you Mike for coming in for your vehicle repairs. We appreciate your business.


KH
Karen H.
San Diego, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Great service time after time!
Prompt, courteous and professional service!
Ray F. from Ray Frey Auto Center Inc responded on 11/06/2018

Thank you Karen, your loyalty means the world to us.


KS
Kimberly S.
San Diego, CA
Honda HR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Ray Frey Auto Center
Excellent service, fast and efficient as always.
Ray F. from Ray Frey Auto Center Inc responded on 11/04/2018

Thank you Kimberly, we appreciate your business. See you next time.


MS
Mike S.
El Cajon, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Ray saved me from buying a new car today!
It looked like there was no affordable way to get my 4-Runner to pass smog for under $2k to 4k, but Ray did it!

He and his crew are the best!


Mike
Ray F. from Ray Frey Auto Center Inc responded on 11/02/2018

You're welcome Mike, glad we could keep the car on the road for you a little longer.


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