Unfortunately this past service was not a 5 star experience.
A little over an hour after arriving, I was told my car was finished. It was beautiful, and clean. I always appreciate how thorough they are.
I paid, and was about to leave when the woman who drove my car around noticed something was off.
They had not completed a 2 part service on my car. They asked if I had more time, if I could stay an extra 30 mins (which was really 45 minutes)& charged me an extra $50 to finish the 2nd part of the service that should have been completed at the same time, and been charged a total of $100...Very strange... My brakes STILL make a suspicious noise which was never addressed...I paid a total of $290 which also seems very high for the very few services I had completed. I am also a little upset that I was never offered the option between NEW brake drums or fixing them. They just told me I should fix them. (& I trust Ray, I always take his advice.) The brake drums should still be pretty new considering I had my brakes replaced LAST time I was at Ray's. Odd.
Sorry for the confusion last week when you were in the shop. Ray tried to call a few times but I believe you finally resolved the issues via text. We like to talk to our customers personally when there is an issue with their service to make sure the issue gets resolved promptly. Thank you, we appreciate your business.
Thanks for the great recommendation Kristina.
Although i had already changed all my brake pads at Midas about a month ago. After the oil change at Ray's, his invoice showed that it was recommended i need new brake pads because they were low. Thats a complete liie. I didn't say anything, paid & left. Beware of what the mechanics recommend for your car, they are just looking to replace things that you can't see or trying to squeeze an extra dollar off you. That's very dishonest while doing a simple oil change & makes you wonder why mechanics would just put down anything on a quote when they clearly know you can't see parts under the car!
Jane, I'm sorry you felt we were dishonest with you about the low brake recommendation. The recommendation was from May 2014 when we noticed your brakes were low. Our computer system keeps the recommendation in your file until the repair is made. Since you took your car to another shop we would have no way of knowing that you had the work done. The recommendation has been removed from your file and I apologize for the misunderstanding. Please be assured that Ray Frey Auto Center wants you and all of our customers to be safe on the road and we appreciate your business.
Sandy, we're so sorry that you were embarrassed by our "lectures". We just want to make sure our customers know trhe importance of low cost oil changes to make sure your vehicle investment last a long time. Ray has been doing this work for over 35 years and finds that oil changes should be done every 3,000 miles for regular oil and 5,000 miles for synthetic oil. The dealer does usually recommend longer intervals but with our customer's as well as our personal vehicles this has not proven to be the best maintenance for the vehicles. Vehicles last much longer with less engine issues if the maintenance is done with the frequency outlined above. Again, we apologize for the lectures and appreciate your long time business at the shop.
Thank you, we truly appreciate your business.
Thank you Paula, so glad you are using the Auto Owner's Site to help track your repairs/maintenance. We appreciate your business.
Thank you Karen, it was nice to see you again and your business is very much appreciated.
Randy, Thank you for your years of patronage. We appreciate your loyalty and enjoy helping you out with your car repair & maintenence needs.
Thank you Rosenarie, we definitely appreciate the fact that you make the longer drive to have your car serviced at Ray Frey Auto Center. We know there are a lot of choices out there for your car repair needs and we like that you choose us.
Thank you Mark, always good to see you and we appreciate your business.
You're welcome Joanna, we always enjoy seeing you and helping out. Thank you for your business.
Thank you so much we're so glad we could help you out.
Thanks Rick, we appreciate your business. We always love to have new customers. We know you have lots of repair shops to choose from in San Diego and appreciate that you came so far to have your car worked on.
Thank you Harriet, it was a pleasure meeting you and having you as a new customer in the Ray Frey Auto Center "family".
You're welcome John, thank you for your business. We appreciate your trust.
Thank you Linda, we appreciate your loyalty and always enjoy seeing you and your family.
Thank you Lee, always good to see you.
Thank you Mark, Have a great year.
I want these people around for as long as middle class drives cars and trucks !!!
What a great compliment, thank you Leo. We want to be around for a long time too. Happy New Year.