Reviews
Verified Customer
My apologies for any unprofessionalism you recieved from our personnel and staff. We have definitely reviewed the situation. We are glad you were happy with the detail.
Verified Customer
Unfortunately this past service was not a 5 star experience.
A little over an hour after arriving, I was told my car was finished. It was beautiful, and clean. I always appreciate how thorough they are.
I paid, and was about to leave when the woman who drove my car around noticed something was off.
They had not completed a 2 part service on my car. They asked if I had more time, if I could stay an extra 30 mins (which was really 45 minutes)& charged me an extra $50 to finish the 2nd part of the service that should have been completed at the same time, and been charged a total of $100...Very strange... My brakes STILL make a suspicious noise which was never addressed...I paid a total of $290 which also seems very high for the very few services I had completed. I am also a little upset that I was never offered the option between NEW brake drums or fixing them. They just told me I should fix them. (& I trust Ray, I always take his advice.) The brake drums should still be pretty new considering I had my brakes replaced LAST time I was at Ray's. Odd.
Sorry for the confusion last week when you were in the shop. Ray tried to call a few times but I believe you finally resolved the issues via text. We like to talk to our customers personally when there is an issue with their service to make sure the issue gets resolved promptly. Thank you, we appreciate your business.
Verified Customer
Thanks for the great recommendation Kristina.
Verified Customer
Although i had already changed all my brake pads at Midas about a month ago. After the oil change at Ray's, his invoice showed that it was recommended i need new brake pads because they were low. Thats a complete liie. I didn't say anything, paid & left. Beware of what the mechanics recommend for your car, they are just looking to replace things that you can't see or trying to squeeze an extra dollar off you. That's very dishonest while doing a simple oil change & makes you wonder why mechanics would just put down anything on a quote when they clearly know you can't see parts under the car!
Jane, I'm sorry you felt we were dishonest with you about the low brake recommendation. The recommendation was from May 2014 when we noticed your brakes were low. Our computer system keeps the recommendation in your file until the repair is made. Since you took your car to another shop we would have no way of knowing that you had the work done. The recommendation has been removed from your file and I apologize for the misunderstanding. Please be assured that Ray Frey Auto Center wants you and all of our customers to be safe on the road and we appreciate your business.
Verified Customer
Sandy, we're so sorry that you were embarrassed by our "lectures". We just want to make sure our customers know trhe importance of low cost oil changes to make sure your vehicle investment last a long time. Ray has been doing this work for over 35 years and finds that oil changes should be done every 3,000 miles for regular oil and 5,000 miles for synthetic oil. The dealer does usually recommend longer intervals but with our customer's as well as our personal vehicles this has not proven to be the best maintenance for the vehicles. Vehicles last much longer with less engine issues if the maintenance is done with the frequency outlined above. Again, we apologize for the lectures and appreciate your long time business at the shop.
Verified Customer
We appreciate that Marissa, thank you so much for your business.
Please be sure to vote for Ray Frey Auto Center
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Verified Customer
You are very welcome, always nice to have new customers, we appreciate the opportunity to earn your business and trust.
Please be sure to vote for Ray Frey Auto Center
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Verified Customer
Thank you so much Paul for your outstanding review. We appreciate the recommendation and your business.
Please be sure to vote for Ray Frey Auto Center
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Verified Customer
Thank you Brian, see you next time.
Please be sure to vote for Ray Frey Auto Center Best Service/Repair
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Verified Customer
Ed
Thanks Ed, we appreciste your confidence.
Verified Customer
Thank you, always good to see you and help keep your vehicles in tip top shape.
Verified Customer
Thank you so much, we appreciate your business.
Verified Customer
I explain the problem I was having with my vehicle they listed and they got to my vehicle as quickly as possible. I truly appreciated that as I needed my vehicle that afternoon to continue my work.
If I could make a recommendation to anybody I would definitely recommend Ray Frey for our your automobile repair needs. if I could make a recommendation to anybody I would definitely recommend Ray Frey Automotive.
My thanks to all the technicians and everybody working there they truly made this an automotive experience. God bless all of you thank you.
Thank you Ed for the great review and thank you for your business.
Please be sure to vote for Ray Frey Auto Center
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Verified Customer
Thank you Mo, we appreciate your long time patronage and the recommendations.
Please be sure to vote for Ray Frey Auto Center
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Verified Customer
Thank you Brenda, we appreciate that.
Please be sure to vote for Ray Frey Auto Center
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Verified Customer
Dr. Fernando Garay
Thank you Fernando, we are happy that you trusted our inspection and we hope you will find a safe car for your daughter.
Please be sure to vote for Ray Frey Auto Center
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Verified Customer
Thank you Mark, we appreciate your many years of patronage. Please be sure to vote for Ray Frey Auto Center
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Verified Customer
You are very welcome, thank you for your business. Please be sure to vote for Ray Frey Auto Center
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Verified Customer
Thank you David, we appreciate your business. Be sure to vote for Ray Frey Auto Center.
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Verified Customer
Thank you Janet, we would not want you to be lost!. We honestly appreciate your business.
Please vote for us.
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