Checkered Flag Auto Repair

Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

572 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review over 1 year ago

Reviews


TG
Trav G.
Winsted, CT
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2017
Illegal service
Bought a car they worked on, did a carfax to find out they put in a new cluster with mileage 100,000 miles less than what was on the vehicle. This is an illegal practice by a licensed repair facility. They will be contacted legally very soon.

JS
JACK S.
Granby, CT
Ram 1500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/23/2017
2015 Ram 1500
I'd like to know how you adjusted the rear camber and toe on a solid axle vehicle that is not adjustable. Your report says it was adjusted. Also, I would hope you would shoot for the middle of the acceptable range on the front adjustments. The caster and toe are right at the limits after you adjusted them.
Nathan M., Checkered Flag Auto Repair from Checkered Flag Auto Repair responded on 12/23/2017

we never adjusted the rear axle it is solid.we adjusted the front axle to spec the alignment system gave us 


MW
Matthew W.
Connecticut
Chevrolet Lumina
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/24/2017 Category: Service
Matthew said he had a lack of communication in his service. He called the receptionist before hand to tell her that his vehicle was being dropped off and that he wanted two tires done. When he called again no one had any idea where his vehicle was. It had been towed and it was still in the service bay. The staff didn't know which vehicle was his because it hadn't been relayed from the receptionist.
This review was collected via phone interview by Customer Research Inc.

JM
Joe M.
East Granby, CT
Nissan Sentra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/04/2016 Category: Service
Joe said sometimes the business is good, but sometimes the problem resurfaces.
This review was collected via phone interview by Customer Research Inc.

BF
BRIAN F.
Simsbury, CT
Ford Explorer Sport Trac
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2016
Unsure
Service was good. Only point was I have never been charged diagnostic charges if the problem was corrected and paid for. I could understand if the vehicle was brought in just to diagnose and not had the repairs done.

MC
Morgan C.
Connecticut
BMW 325xi
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/25/2016 Category: Service
Morgan said the business was nice but the business didn't fix her vehicle correctly.
This review was collected via phone interview by Customer Research Inc.

CW
Christopher W.
Connecticut
Dodge Neon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2014 Category: Service
Christopher said that the leak was fixed. He said that Nate sought him out when he heard there was a leak, and told him to bring it in so the business could fix it. Which he did, and from what he can tell it is fixed.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2014 Category: Service
Christopher said this business did a good job fixing the belt but he noticed a leak that was not there before the repair. Now he has to worry about fixing the leak.
This review was collected via phone interview by Customer Research Inc.
Nathan M., Checkered Flag Auto Repair from Checkered Flag Auto Repair responded on 06/11/2014

Thank you for letting us find the leak,We found the leak from the power steering pump.The old belt that was torn pieces from the belt lodged it self into the power steering pump seal after replaceing the pump no more leaks!


KY
Kim Y.
Granby, CT
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
Kim said she went to pick up her second tire yesterday at the business, but the parking lot was blocked off by police vehicles, so she wasn't able to get the tire for her vehicle.
This review was collected via phone interview by Customer Research Inc.

AB
Aric B.
West Suffield, CT
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
Aric said the service was quick.
This review was collected via phone interview by Customer Research Inc.
Holly B. from Checkered Flag Auto Repair responded on 03/10/2018

THANK YOU ARIC FOR YOUR NICE RESPONSE. WE LOOK FORWARD TO HELPING YOU IN THE FUTURE WITH YOUR HONDA ODYSSEY.

Checkered Flag Auto Center Team

GP
Gregory P.
Granby, CT
Chevrolet Cavalier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Spoke with John. He said everything went smoothly. They did a great job and he liked what they did.
This review was collected via phone interview by Customer Research Inc.
Holly B. from Checkered Flag Auto Repair responded on 02/10/2018

THANK YOU GREGORY FOR YOUR REVIEW. IT WAS A PLEASURE TO WORK WITH YOU TO FIND THE TIRES TO PUT ON YOUR CAVALIER.

Checkered Flag Auto Center Team

DM
Don M.
Granby, CT
Dodge Dart
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
Don said he had a problem with his head lights after the staff worked on his vehicle. He has to take it back in order for them to correct the mistake.
This review was collected via phone interview by Customer Research Inc.

SH
Shane H.
East Granby, CT
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
Shane said he would recommend this business for service, but it was a little expensive.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Canton, CT
GMC Savana Passenger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
Mike said the staff missed little things. They didn't fill his tires to manufacturers specifications.
This review was collected via phone interview by Customer Research Inc.

OH
Oliver H.
Tariffville, CT
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2017 Category: Service
Oliver said he was very satisfied. The only way he could have been more satisfied was if he did not have to pay so much.
This review was collected via phone interview by Customer Research Inc.

JD
Jim D.
Weymouth, MA
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Jim said the staff was slow to ship the parts that were ordered.
This review was collected via phone interview by Customer Research Inc.

JM
Jeff M.
New Hartford, CT
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2017 Category: Service
Jeff said he was happy with the timing of the service. It was good. He liked that the price was the same as the estimate. He was happy with the location of the business. The staff explained what they were going to do, and then they followed through with what they had said they would do.
This review was collected via phone interview by Customer Research Inc.

SK
SHANNON K.
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2017
Friendly and accommodating.
I appreciated the phone calls, and the treatment upon arrival was prompt and friendly.

TM
THOMAS M.
East Granby, CT
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2017
only had an oil change, staff easy to work with
as i said, only an oil change.

DA
Donna A.
Granby, CT
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2017 Category: Service
Donna was very satisfied with this business and she was happy with the service.
This review was collected via phone interview by Customer Research Inc.

KH
KEVIN H.
East Granby, CT
BMW 750Li
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017
Quality Work
Technicians are good, and are trained to do the job correctly (even if it takes longer).