ReScore Reviews™ (1)
Thank you for your business.
We are sorry that you were not satisfied. We apologize, as we did have a former employee mishandle some of the claim related items.
We are happy to handle and address all of your issues and concerns.
However, as we explained, and as your insurance company explained, all of your concerns need to be diagnosed and determined to be part of the loss.
IF they can be related they will be covered by your insurance company.
- As we explained, your windshield was not affected by the claim damage to the lower portion of your car.
- The convertible roof latches have small plastic wearing items that broke, this is not unusual on a 15+ year old car.
- Your suspension is lowered and modified so we recommended that only a suspension shop familiar with that style suspension can accurately diagnose and repair any issues.
Please let us know if we can be of any further service.
We had an unfortunate and highly unusual failure in the paint.
Our paint manufacturers product failed,which resulted in an adhesion failure and this caused the paint to separate from the door panel. This was covered by our paint manufacturer and repaired under their warranty.
We hope that the rental car that we provided at no cost eased your inconvienience. Thank you for your business. We are sorry for the inconvienience.
We are commited to providing top quality repairs and outstanding customer service to all of our customers. We are sorry that you are not 100% satisfied.
When we repaired your car we failed to reinstall the roof molding. When we coordinated to have the re-installation of you roof molding done in our Allentown shop, our managers didn't transfer your molding to Allentown. This resulted in the dealy of getting your car back to you.
The coordination and communication between our shops was less than stellar. We are sorry for that miscommunication and we have taken steps to address the issue.
I personally spoke to Margaret (Peg) in response to her experience. She said that her entire experience was great except that she didn't understand why the tire needed to be replaced.The initial estimate did not have anything regarding the wheel or tire.
I explained that while her car was in our shop, our technician noted a minor scuff on the wheel at the bead,and the tire had a minor cut in the same area. Out of an abundance of caution, the tire was replaced and the wheel required refinishing to correct the scuff.
We did have pictures of the wheel and tire showing the slice and these were emailed to Peg.