1) They stuck to their time promises and communicated quite effectively, even sending me pictures of the offending broken items.
2) They mark up parts a lot, unfortunately it's easy to get a quote for genuine parts from a main dealer nowadays and if I'm paying labor to fit parts, I am not so happy to pay >100% mark-up (even assuming they don't get a "trade" price)
3) They are remarkably good at quoting costs up front, given a very uncertain time to complete a task, they somehow managed to not have to take some of the possible steps but still came in exactly on budget .... amazing.
4) Given that I called to tell them that I had taken off a plastic cover/undertray and put it in the back of the car with the fixings, I was surprised that they sent it back with a huge labor charge, to find the tray still in the back of the car the next day.....
Overall, these guys are good for a local shop, they seem very competent and they are very upfront about time and cost.
IM SORRY YOU DID NOT HAVE THE EXPERENCE YOU WANTED WITH MY SHOP . I HAVE REVIEWED EVERYTHING WITH MY SERVICE TEAM AND WILL STRIVE TO CONTINUE TO PROVIDE THE EXCELLENT SERVICE I REQUIRE FROM THEM . UNFORTUNELY PRICING IS ALWAYS BETTER WHEN YOU PURCHASE PARTS YOURSELF . HOWEVER THE DOWNSIDE TO THAT IS WE WOULD NOT BE ABLE TO GIVE YOU THE 2 YEAR /24,000 MILE WARRANTY NATIONWIDE THAT WE DO. WE DO APPRECIATE YOUR FEEDBACK
THANK YOU FOR THE REVIEW . IS THERE ANYTHING WE CAN DO TO IMPROVE OUR SERVICE TO GET US TO THE 5 STAR RATING?
REST ASSURED DANNY , I WILL ALWAYS BE INVOLVED IN MY BUSINESS . I MAY NOT ANSWER THE PHONE BUT I AM HERE
I'm sorry you did not express your concern to us at the time, I would have explained that diagnostic time is to ensure the corrrect repairs are made. As I remember you wanted us to just replace your starter. If the diagnostics were not done you would have spent all that money for nothing. In the long run you were saved alot of money.
Thank You for Your business
Davis Auto Care
hey danny its dean, i would like to get your vehicle back to investigate this , i believe the relay issue was not explained properly, we could not reproduce the idle problem but i found a bulletin that stated the relay could be the cause of intermittent issues and thats why i recommended trying that . i will gladly recheck check it at not cost to you . let me know when we can pick it up . thanks dean
THANK YOU FOR YOUR KIND WORDS AND TRUST IN OUR COMPANY. WE WILL CONTINUE TO STRIVE TO MEET ALL EXPECTATIONS .
THANKS ROBERT , WE APPRECIATE YOU .
THANKS VERY MUCH THE CONFIDENCE IN OUR SHOP . WE APPRECIATE YOUR TRUST .
RICK , THANK YOU FOR YOUR KIND WORDS . WE APPRECIATE AND VALUE YOUR BUSINESS. HAPPY HOLIDAYS!