Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

584 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


SC
Santino C.
Fredericksburg, VA
Toyota Corolla
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2014 Category: Service
Santino said he felt he was overcharged for the work they did. He thinks they took advantaged of his ignorance over vehicle repairs. For these reasons, he would not recommend this facility.
This review was collected via phone interview by Customer Research Inc.
Jon C. from All Car Services

I apologize for your feelings about your visit with us Santino. Virginia Saftey Inspection Law requires us to do a complete inspection of your car. When a saftey issue is found we show you the reason for the needed repair and give a detailed estimate we believe is compatible with other area repair stations. I believed after you accepted the estimate we did a good job on your brake repair. if you would like to bring your car back in I will be happy to go over the details of the brake job with you.


DB
Donald B.
Fredericksburg, VA
Lincoln Town Car
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/10/2017 Category: Service
Donald said when he shifts from park to drive the light that is supposed to indicate that the vehicle is in drive is no longer lighting up after his service.
This review was collected via phone interview by Customer Research Inc.
Jon C. from All Car Services

Donald, I am sorry the gear indicator light is not working correctly. We believe the light was damaged by the person that took the dash apart trying to fix the no heating problem before the vehicle was brought to us. We repaired the heat and will be glad to fix the light if you want to bring the vehicle in.


WB
Walter B.
Fredericksburg, VA
Dodge Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/13/2014 Category: Service
Walter said he feels the business was not being honest with him. They told him they performed a front end alignment, but his vehicle is running the same. Due to this experience he will not return, nor will he recommend them.
This review was collected via phone interview by Customer Research Inc.

AC
ANTHONY C.
Fredericksburg, VA
Toyota Sienna
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2017
Service satisfaction
Simple, straight to the point, reputable, fast, satisfactory service...never disappointed.

BD
Bert D.
Fredericksburg, VA
Toyota Avalon
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2017 Category: Service
Bert said he is disappointed in the charge. It cost $200 for parts and a little over $300 for labor. He was upset when he came out. He will recommend them but will ask for the amount before he does the service.
This review was collected via phone interview by Customer Research Inc.

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BARBARA G.
Fredericksburg, VA
Chevrolet Malibu
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2016
friendly staff
They did the job promptly. I thought the oil change was a little pricey.

AG
Annette G.
Fredericksburg, VA
Saturn Vue
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2014 Category: Service
Annette said this business was referred to her to put oil on her door and she felt she was overcharged.
This review was collected via phone interview by Customer Research Inc.
Jon C. from All Car Services

I am sorry you were not satisfied with your recent visit to All Car Service. I had hoped that by giving you an estimate, having my technician diagnose why your door would not stay shut, clean and lubricate the latch to fix the issue and doing it for less than my estimate I would have made a satisfied new customer. We strive to do the best job we can at a reasonable price. I regret it did not work out but I hope in the future you would give us another chance to become your repair shop.                                                               Sincerely  Jon Collins 


TW
Tonya W.
Virginia
Dodge Grand Caravan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Teresa said she recommends the business.
This review was collected via phone interview by Customer Research Inc.

TS
Timothy S.
Fredericksburg, VA
Volkswagen Golf
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2018 Category: Service
Timothy said John was honest about the pricing. The staff were quick.
This review was collected via phone interview by Customer Research Inc.

RS
Russell S.
Woodford, VA
Mitsubishi Raider
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2017 Category: Service
Russell said his vehicle really did not get fixed.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
King George, VA
Honda Civic Cpe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2017 Category: Service
John said this business fixed his vehicle after a couple of attempts.
This review was collected via phone interview by Customer Research Inc.

PF
Patty F.
Orange, VA
Chevrolet Blazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2017 Category: Service
Patty said they were really nice and helpful. She works up the street. It is so convenient.
This review was collected via phone interview by Customer Research Inc.

HH
Henry H.
Fredericksburg, VA
BMW 528i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2017 Category: Service
Spoke with Janice. She said they did a great job.
This review was collected via phone interview by Customer Research Inc.

BS
Barry S.
Fredericksburg, VA
Nissan Frontier
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2016 Category: Service
Barry said the service and repair were good. He was inconvenienced a little bit. He had to go and pick up the part to be installed in his vehicle. The guys at this business had a hard time describing what it looked like to the vendor. Aside from that, everything was pretty good.
This review was collected via phone interview by Customer Research Inc.

BP
Benoit P.
Silver Spring, MD
Mazda Protege
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2016 Category: Service
Benoit said the service at this business was good and he has no complaints. He was traveling and they repaired his vehicle faster than expected. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

TB
TED B.
Spotsylvania Courthouse, VA
Jaguar XJ8
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2016
Very nice.
I do not know yet. I am leaving for O.C. Md. this morning. I will let you know when I get back.
Ted Bowling.

SS
Shirley S.
Spotsylvania, VA
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2016 Category: Service
Shirley said this business was okay, but she found that they charged her more than she was expecting.
This review was collected via phone interview by Customer Research Inc.

DB
Dana K B.
Woodbridge, VA
Mitsubishi Galant
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2016 Category: Service
Dana said she was satisfied with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Spotsylvania Courthouse, VA
Mercury Mountaineer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2016 Category: Service
Michael said he was impressed with the demeanor of this business and their employees. Overall, they were very good.
This review was collected via phone interview by Customer Research Inc.

VW
VICKY W.
Fredericksburg, VA
Toyota Prius
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2016
Working FOR the Cusotmers satisfaction.
Jon and the rest of the crew managed to get the Prius done in the time frame that I had to work with. Always courteous, and thorough as to what is going to be done, and the cost. No surprises.