Reviews
WB
Walter B.
Fredericksburg, VA
Dodge Pickup
Verified
Walter said he feels the business was not being honest with him. They told him they performed a front end alignment, but his vehicle is running the same. Due to this experience he will not return, nor will he recommend them.
This review was collected via phone interview by Customer Research Inc.
SC
Santino C.
Fredericksburg, VA
Toyota Corolla
Verified
Santino said he felt he was overcharged for the work they did. He thinks they took advantaged of his ignorance over vehicle repairs. For these reasons, he would not recommend this facility.
This review was collected via phone interview by Customer Research Inc.
Jon C. from All Car Services responded on 09/29/2014
I apologize for your feelings about your visit with us Santino. Virginia Saftey Inspection Law requires us to do a complete inspection of your car. When a saftey issue is found we show you the reason for the needed repair and give a detailed estimate we believe is compatible with other area repair stations. I believed after you accepted the estimate we did a good job on your brake repair. if you would like to bring your car back in I will be happy to go over the details of the brake job with you.
AG
Annette G.
Fredericksburg, VA
Saturn Vue
Verified
Annette said this business was referred to her to put oil on her door and she felt she was overcharged.
This review was collected via phone interview by Customer Research Inc.
Jon C. from All Car Services responded on 02/20/2014
I am sorry you were not satisfied with your recent visit to All Car Service. I had hoped that by giving you an estimate, having my technician diagnose why your door would not stay shut, clean and lubricate the latch to fix the issue and doing it for less than my estimate I would have made a satisfied new customer. We strive to do the best job we can at a reasonable price. I regret it did not work out but I hope in the future you would give us another chance to become your repair shop. Sincerely Jon Collins
DH
Dakota H.
Virginia
Ford Escape
Verified
Dakota said he got his oil changed successfully at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
PH
Preston H.
Fredericksburg, VA
Chevrolet Aveo
Verified
Preston said he's been a long time customer of the business, and the staff gave great service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RR
Richard R.
Fredericksburg, VA
Toyota Tacoma
Verified
Richard said the employees were pleasant to work with. They provided the best service. He was satisfied with the great work.
Recommended
This review was collected via phone interview by Customer Research Inc.
TP
Travis P.
Fredericksburg, VA
Jeep Grand Cherokee
Verified
Travis said the staff at the facility called to follow up with him and the prices were reasonable.
Recommended
This review was collected via phone interview by Customer Research Inc.
KW
Karen W.
Virginia
Hyundai Veloster
Verified
Karen said that the facility did a good job, the staff was prompt and responsive.
Recommended
This review was collected via phone interview by Customer Research Inc.
SD
SANDY D.
Stafford, VA
Mazda CX-5
Verified
Great service!
I’ve used All Car Services since I moved to Fredericksburg almost 5 years ago. It’s hard to find a mechanic you can say you trust, but Jon is definitely one of the rare exceptions. I take my car here without hesitation and have always been confident that I’m getting the right service or advice. Love this place.
Recommended
AC
Allie C.
Virginia
Ford Police Interceptor
Verified
Allie said she was really happy overall with her experience and the service. She had been to another facility for service that overcharged her, so she came into the business the next day to fix things and everything went well.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
Julio Zee B.
Fredericksburg, VA
Incredibly fast & accurate
The work was done incredibly faster fast and accurate.
Again, the efficiency of the work was incredible. The problems were found and fixed in a shorter time than expected. They even helped me with another problem I happened to mention and did not charge me for the help. Their courtesy and respect was like always admirable, Their knowledge, honesty and reliability never ceases to amaze. Great job!
Again, the efficiency of the work was incredible. The problems were found and fixed in a shorter time than expected. They even helped me with another problem I happened to mention and did not charge me for the help. Their courtesy and respect was like always admirable, Their knowledge, honesty and reliability never ceases to amaze. Great job!
Recommended
RW
Richard W.
Glen Allen, VA
Ram 1500
Verified
Richard said the staff are great.
Recommended
This review was collected via phone interview by Customer Research Inc.
RH
RANETTA H.
King George, VA
Dodge Avenger
Verified
Good
Always can fit me in and very professional
Recommended
EA
Elizzabeth A.
Fredericksburg, VA
Buick Century
Verified
Elizzabeth said she was satisfied with the work they did.
Recommended
This review was collected via phone interview by Customer Research Inc.
AB
Andee B.
Williamsburg, VA
Honda Civic Coupe
Verified
Andee said she had a good experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jessica .
Fredericksburg, VA
GMC Acadia
Verified
Jessica said everything was great and the staff was very nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
EA
Emmett A.
Spotsylvania, VA
BMW 745Li
Verified
Emmett said he really appreciates how honest and up front the mechanic was. The mechanic was having issues finding the problem so he referred him to a different facility. Most places would have just taken his money without fixing the problem.
Recommended
This review was collected via phone interview by Customer Research Inc.
JG
Johnathan G.
Culpeper, VA
Honda Civic Sdn
Verified
Johnathan said the staff advised him that he needed new brakes, showed him, and gave him options.
Recommended
This review was collected via phone interview by Customer Research Inc.
LS
Laura S.
Ruther Glen, VA
Jeep Wrangler
Verified
Laura said she appreciated the staff taking her in on short notice , and it is always a great experience each time.
Recommended
This review was collected via phone interview by Customer Research Inc.
RG
Robert G.
Fredericksburg, VA
Dodge Dakota
Verified
Robert said the staff were honest.
Recommended
This review was collected via phone interview by Customer Research Inc.