Reviews
WB
Walter B.
Fredericksburg, VA
Dodge Pickup
Verified
Walter said he feels the business was not being honest with him. They told him they performed a front end alignment, but his vehicle is running the same. Due to this experience he will not return, nor will he recommend them.
This review was collected via phone interview by Customer Research Inc.
SC
Santino C.
Fredericksburg, VA
Toyota Corolla
Verified
Santino said he felt he was overcharged for the work they did. He thinks they took advantaged of his ignorance over vehicle repairs. For these reasons, he would not recommend this facility.
This review was collected via phone interview by Customer Research Inc.
Jon C. from All Car Services responded on 09/29/2014
I apologize for your feelings about your visit with us Santino. Virginia Saftey Inspection Law requires us to do a complete inspection of your car. When a saftey issue is found we show you the reason for the needed repair and give a detailed estimate we believe is compatible with other area repair stations. I believed after you accepted the estimate we did a good job on your brake repair. if you would like to bring your car back in I will be happy to go over the details of the brake job with you.
AG
Annette G.
Fredericksburg, VA
Saturn Vue
Verified
Annette said this business was referred to her to put oil on her door and she felt she was overcharged.
This review was collected via phone interview by Customer Research Inc.
Jon C. from All Car Services responded on 02/20/2014
I am sorry you were not satisfied with your recent visit to All Car Service. I had hoped that by giving you an estimate, having my technician diagnose why your door would not stay shut, clean and lubricate the latch to fix the issue and doing it for less than my estimate I would have made a satisfied new customer. We strive to do the best job we can at a reasonable price. I regret it did not work out but I hope in the future you would give us another chance to become your repair shop. Sincerely Jon Collins
CC
Colin C.
Warrenton, VA
Pontiac G5
Verified
Colin said this business always has good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
DEAN M.
Spotsylvania, VA
Ford F-150
Verified
Job Well Done
They tend to fix the vehicle and it stays fixed. Very good place to bring your vehicle, very good prices they beat most other repair4 shops
Recommended
AH
Audrey H.
FREDRICKSBURG, VA
Honda CR-V
Verified
Audrey said she has used this business for a long time. The employees provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
SD
STEVE D.
Fredericksburg, VA
Toyota RAV4
Verified
They found the problem.
The dashboard lights suddenly came on - alarm! John and crew ran the diagnostics and found two issues which prevented more serious problems, and got me the car within a car. Another good job!
Recommended
ZB
Zagham B.
King George, VA
Dodge Challenger
Verified
Zagham said the service was above his expectations. The work was done extremely quick. The employees went out of their way to complete his service.
Recommended
This review was collected via phone interview by Customer Research Inc.
DG
Deborah G.
Fredericksburg, VA
Mazda Mazda3
Verified
Deborah said the employees were really understanding. They were helpful. They completed service in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
SA
Sam A.
Vienna, VA
Volkswagen Golf
Verified
Sam said the service was great. The employees completed the service very quickly. John completed the service on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
RG
Robert G.
Fredericksburg, VA
Ford ZX2
Verified
Robert said he asked the mechanic to change the oil. He told him it didn't need it, so he didn't do it. He is the most honest mechanic he has known.
Recommended
This review was collected via phone interview by Customer Research Inc.
AC
Andrew C.
Ruther Glen, VA
Dodge Nitro
Verified
Andrew said this business fixed his vehicle quickly. They test drove it with him. Their prices were fair and the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
RS
Rick S.
Stafford, VA
Kia Sedona
Verified
Rick said everything was done on time and at the estimate he was given.
Recommended
This review was collected via phone interview by Customer Research Inc.
SS
Sean S.
Fredericksburg, VA
Cadillac STS
Verified
Spoke with Sean. He said John communicated very well, he told him what was wrong with the vehicle and he got it back earlier than expected. It was a pleasant experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
ME
Mike E.
Fredericksburg, VA
Honda Civic
Verified
Mike said the staff are good, honest, and they communicate well.
Recommended
This review was collected via phone interview by Customer Research Inc.
ER
Eugene R.
Virginia
Volkswagen Passat Wagon
Verified
Eugene said the service was outstanding.
Recommended
This review was collected via phone interview by Customer Research Inc.
DH
Dakota H.
Virginia
Ford Escape
Verified
Dakota said he got his oil changed successfully at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
PH
Preston H.
Fredericksburg, VA
Chevrolet Aveo
Verified
Preston said he's been a long time customer of the business, and the staff gave great service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RR
Richard R.
Fredericksburg, VA
Toyota Tacoma
Verified
Richard said the employees were pleasant to work with. They provided the best service. He was satisfied with the great work.
Recommended
This review was collected via phone interview by Customer Research Inc.
TP
Travis P.
Fredericksburg, VA
Jeep Grand Cherokee
Verified
Travis said the staff at the facility called to follow up with him and the prices were reasonable.
Recommended
This review was collected via phone interview by Customer Research Inc.