Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

763 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 4 days ago

Reviews


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Brad S.
San Diego, CA
Saturn Vue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2016
Repair of warning light
D&R and I had a miscommunication regarding the warning light. All is good.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2016
Repair of warning light
I was sorely disappointed that your mechanics charged $105.50 for a diagnosis that couldn't identify that I needed a new radiator and water pump. I followed up at the dealership where they easily determined that the warning light was in fact for the cooling system.
When I asked for a discount on the diagnosis cost because the problem couldn't be determined by your technicians, it was denied. This was totally unsatisfactory. For these reasons I wish to be removed from any further emails and will not recommend anyone doing business with your establishment. I am saddened that your establishment has degraded so much since I began doing business with you many years ago.
Dave & R. from D & R Automotive responded on 02/19/2016

Hello Brad,
We at D&R Automotive are sorry for the miscommunication we had with you about a dash light coming on intermittently. Since the light wasn't on at the time you came in, we should have asked you to show us which light was coming on. If done we would have known then it wasn't the MIL (check engine) light, which we tested for, but the low coolant light coming on intermittently. D&R Auto strives for complete customer satisfaction at all times. We sincerely apologize for the miscommunition on our part.


CM
Curt M.
La Mesa, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Curt said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MU
Mary U.
Santee, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Service
I’ve been taking my vehicles to this business since the early 90’s. They have always taken care of my vehicle ‘s and been fair and honest.

BD
Betty D.
Santee, CA
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Betty said that the service was fantastic and absolutely wonderful.
This review was collected via phone interview by Customer Research Inc.

SD
Shane D.
El Cajon, CA
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Shane said they gave him good service, they have good prices and they are pretty quick with the service.
This review was collected via phone interview by Customer Research Inc.

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Michelle W.
Chula Vista, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Michelle said the business is great. They did a diagnostic and that was no problem.
This review was collected via phone interview by Customer Research Inc.

JF
Jan F.
Chula Vista, CA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Been driving a bit to them for many years( about 19 miles and about 15 yrs
Service has always been great..they have excellent experience and good repair people and go out of their way to please.

TV
Teresa V.
San Diego, CA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
All personnel are friendly, courtious, understanding and helpful
All personnel are friendly, courtious, understanding and helpful

AS
Aaron S.
Chula Vista, CA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Aaron said the business was good and he would definitely recommend it for service.
This review was collected via phone interview by Customer Research Inc.

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Larry P.
Santee, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Larry said he had to take his vehicle back due to some work the business had done and they fixed it at no extra charge.
This review was collected via phone interview by Customer Research Inc.

KM
Kathy M.
Lakeside, CA
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2019 Category: Service
Kathy said she was very pleased with the business, her son referred her to them, and she has been with them twice now. She stated that this business has her for life.
This review was collected via phone interview by Customer Research Inc.

KG
Kay G.
Lakeside, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Kay said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

FB
Frank B.
Lakeside, CA
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
2017 Kia service
I have always been happy with the service on the various automobiles at D&R. The friendly attitude of the staff makes you feel welcome.

DH
Daniel H.
Santee, CA
Nissan Sentra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/25/2019 Category: Service
Daniel said his vehicle is losing power now, so he's going to take it back to this business to find out what the issue is.
This review was collected via phone interview by Customer Research Inc.

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Tim Z.
El Cajon, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Tim said he would recommend the business fore service.
This review was collected via phone interview by Customer Research Inc.

CW
Cristina W.
Santee, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Cristina said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Santee, CA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
The people and service
Excellent service

WJ
William R. J.
Santee, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Service
Excellent and honest service, always friendly, convenient location.

JP
Jackie P.
San Diego, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Great Service!
This place is wonderful! My whole family brings our cars here and it's because we always get great service and a great price!

RL
Robert L.
Lakeside, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Reliable Service
D&R personnel always greet with a smile! Their service is complete. They offer service that your vehicle may need, but always let you make the decision whether it's done right away or it can wait. Their team is friendly, their service is reliable and prompt, and prices are reasonable.