Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

704 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


BS
Brad S.
San Diego, CA
Saturn Vue
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2016
Repair of warning light
D&R and I had a miscommunication regarding the warning light. All is good.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2016
Repair of warning light
I was sorely disappointed that your mechanics charged $105.50 for a diagnosis that couldn't identify that I needed a new radiator and water pump. I followed up at the dealership where they easily determined that the warning light was in fact for the cooling system.
When I asked for a discount on the diagnosis cost because the problem couldn't be determined by your technicians, it was denied. This was totally unsatisfactory. For these reasons I wish to be removed from any further emails and will not recommend anyone doing business with your establishment. I am saddened that your establishment has degraded so much since I began doing business with you many years ago.
Dave & R. from D & R Automotive responded on 02/19/2016

Hello Brad,
We at D&R Automotive are sorry for the miscommunication we had with you about a dash light coming on intermittently. Since the light wasn't on at the time you came in, we should have asked you to show us which light was coming on. If done we would have known then it wasn't the MIL (check engine) light, which we tested for, but the low coolant light coming on intermittently. D&R Auto strives for complete customer satisfaction at all times. We sincerely apologize for the miscommunition on our part.


DW
Duane W.
Santee, CA
Nissan Murano
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Duane said other than the fact that he was told his vehicle is not repairable, he had a good experience. Dave is always good.
This review was collected via phone interview by Customer Research Inc.

RK
Rainer K.
El Cajon, CA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Rainer said he is always happy with the service.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
El Cajon, CA
Toyota Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Mike said this business is really professional, and got done what he needed. He enjoyed his experience there.
This review was collected via phone interview by Customer Research Inc.

ML
Mike L.
San Diego, CA
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Mike said the service was excellent, and he is very happy with everything this business did. The employees are knowledgeable, amazing, and everything they did was fantastic. The service was quick, done right, and at a fair price. It was an overall great experience. He could not be happier.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Lakeside, CA
Ford Edge
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Chris said she liked this business, she trusted them.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Alpine, CA
Lincoln Town Car
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Carol said she has gone to this business before and they are very honest.
This review was collected via phone interview by Customer Research Inc.

BT
Bryan T.
Santee, CA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Bryan said the service was good.
This review was collected via phone interview by Customer Research Inc.

TB
Tim B.
Santee, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Tim said his vehicles are running better than ever. He has used this business for almost 25 years, and absolutely recommends the facility to others.
This review was collected via phone interview by Customer Research Inc.

RJ
Rory J.
Santee, CA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Rory said the service was what he needed and the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JP
Jackie P.
San Diego, CA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Jackie said that the staff at the facility were very nice, provided her with a ride and maintained open communication. They were friendly and gave her great service.
This review was collected via phone interview by Customer Research Inc.

CC
Carolyn C.
Santee, CA
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Carolyn said she thought they did a good job on the service.
This review was collected via phone interview by Customer Research Inc.

VA
Virginia A.
Lakeside, CA
Pontiac Torrent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Virginia said the business is great overall. However, he was frustrated with them for being closed on Sundays and Mondays. In addition, after the service the check engine light has come back on. The issue may be just the gas cap though.
This review was collected via phone interview by Customer Research Inc.

KM
Kathy M.
Lakeside, CA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Kathy said the business did a great job and they found things that needed to be done that she was not aware of.
This review was collected via phone interview by Customer Research Inc.

WS
Wayne S.
Santee, CA
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Wayne said this business provides service reasonably fast and the job was done quite well.
This review was collected via phone interview by Customer Research Inc.

JR
Judy R.
El Cajon, CA
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Bad battery
As always, D&R did not disappoint. I've been a patron of Dave and Rick's shop for 20+ years, and once again, their tech(s) did a great job with diagnosing a bad battery. Instead of having to leave my vehicle the entire day, I was on my way in a few hours with a "good" batter, and with no more worries about the Jeep not starting.
Way to go D&R! Your shop is the bomb!!

Judy R

DV
David V.
Lakeside, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Outstanding repairs
Been going to these folks for about thirty years. Trust them implicitly.

SC
Scott C.
Santee, CA
Ford Econoline Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Professional service as always.
I like the way they're able to find the problem and take care of it the first time.

VR
Vince R.
La Mesa, CA
Honda Civic Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Vince said the business has great service and he has referred them to others.
This review was collected via phone interview by Customer Research Inc.

LM
Longo M.
El Cajon, CA
Chevrolet Traverse
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Longo said the staff provided great service.
This review was collected via phone interview by Customer Research Inc.