Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

722 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


BS
Brad S.
San Diego, CA
Saturn Vue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2016
Repair of warning light
D&R and I had a miscommunication regarding the warning light. All is good.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2016
Repair of warning light
I was sorely disappointed that your mechanics charged $105.50 for a diagnosis that couldn't identify that I needed a new radiator and water pump. I followed up at the dealership where they easily determined that the warning light was in fact for the cooling system.
When I asked for a discount on the diagnosis cost because the problem couldn't be determined by your technicians, it was denied. This was totally unsatisfactory. For these reasons I wish to be removed from any further emails and will not recommend anyone doing business with your establishment. I am saddened that your establishment has degraded so much since I began doing business with you many years ago.
Dave & R. from D & R Automotive responded on 02/19/2016

Hello Brad,
We at D&R Automotive are sorry for the miscommunication we had with you about a dash light coming on intermittently. Since the light wasn't on at the time you came in, we should have asked you to show us which light was coming on. If done we would have known then it wasn't the MIL (check engine) light, which we tested for, but the low coolant light coming on intermittently. D&R Auto strives for complete customer satisfaction at all times. We sincerely apologize for the miscommunition on our part.


MU
Mary U.
Santee, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Service
Great service

PH
Paul H.
Santee, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Paul said the business treats him really well.
This review was collected via phone interview by Customer Research Inc.

LE
Lynn E.
San Diego, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great Business
Dave and Rick and their crew are thoughtful, thorough, and conscientious in caring for their customers vehicles. They listen to customers and provide careful service

MS
Michael S.
Santee, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
feel like family if you know what I mean
We feel comfortable coming to you, knowing that you always take care of things that go wrong and check for other problems. thanks for caring and for your help.

JG
John G.
El Cajon, CA
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
John said he was satisfied with the service performed.
This review was collected via phone interview by Customer Research Inc.

MD
Michele D.
Santee, CA
Pontiac Sunfire
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Michele said the staff communicated well, and were fast, and honest.
This review was collected via phone interview by Customer Research Inc.

WV
Wayne V.
Santee, CA
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Excellent as usual
Normal scheduled maintenance performed quickly and on time. No surprises to estimate.

LP
Larry P.
Santee, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Larry said the business is up-front with him. They are personable. He is pleased with the work.
This review was collected via phone interview by Customer Research Inc.

LV
Larry V.
El Cajon, CA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Spoke with Mary Ann. She said that they have been going to this business for 20 years and they won't go anywhere else. They are honest and reliable.
This review was collected via phone interview by Customer Research Inc.

BJ
Balthazaar J.
Lakeside, CA
Buick Rendezvous
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2018 Category: Service
Balthazaar said the staff at this facility is nice, and service was good.
This review was collected via phone interview by Customer Research Inc.

TP
Tyler P.
Alpine, CA
Scion xA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Tyler said they're really nice.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Santee, CA
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Jim said the staff recommend services he already had done a few months earlier by them, but he is happy with the prices he receives from the business.
This review was collected via phone interview by Customer Research Inc.

CC
Chuck C.
Santee, CA
Suzuki XL-7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Chuck said he has been going to this facility since he moved to the area. This facility seems to do a good job. They don't pressure him into doing services he doesn't want. His relationship has been good with this facility and he appreciates their business.
This review was collected via phone interview by Customer Research Inc.

DB
Darrell B.
Santee, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Darrell said this business did what they were supposed to do and he has a good business relationship with them.
This review was collected via phone interview by Customer Research Inc.

BM
Betsy M.
El Cajon, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Betsy said the business provides good service and her vehicle is running smoothly. The staff are quite good.
This review was collected via phone interview by Customer Research Inc.

AS
Abby S.
Santee, CA
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Abby said the staff was pleasant and explained all the details well.
This review was collected via phone interview by Customer Research Inc.
Dave & R. from D & R Automotive responded on 07/19/2018

We appreciate your time and your business.


MT
Mark T.
Santee, CA
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Mark said the business was very kind, polite and forthright. He stated they did not try to give him any extra services.
This review was collected via phone interview by Customer Research Inc.
Dave & R. from D & R Automotive responded on 07/19/2018

We are so lucky to have you as a customer.


WD
Will D.
Longmont, CO
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2018 Category: Service
Will said the employees were nice and provided good service.
This review was collected via phone interview by Customer Research Inc.
Dave & R. from D & R Automotive responded on 07/19/2018

We know how busy you are, and we greatly appreciate the time you took to give us a review.

DW
Duane W.
Santee, CA
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Duane said other than the fact that he was told his vehicle is not repairable, he had a good experience. Dave is always good.
This review was collected via phone interview by Customer Research Inc.
Dave & R. from D & R Automotive responded on 07/19/2018

You have no idea how much we appreciate your business and review.