ReScore Reviews™ (1)
When I asked for a discount on the diagnosis cost because the problem couldn't be determined by your technicians, it was denied. This was totally unsatisfactory. For these reasons I wish to be removed from any further emails and will not recommend anyone doing business with your establishment. I am saddened that your establishment has degraded so much since I began doing business with you many years ago.
We at D&R Automotive are sorry for the miscommunication we had with you about a dash light coming on intermittently. Since the light wasn't on at the time you came in, we should have asked you to show us which light was coming on. If done we would have known then it wasn't the MIL (check engine) light, which we tested for, but the low coolant light coming on intermittently. D&R Auto strives for complete customer satisfaction at all times. We sincerely apologize for the miscommunition on our part.
Rick from D & R Automotive talked to Rob about his last visit that he came in for a smog test. He apologized to Rob for the inconvenience to him about the lack of communication they had between the shop and front office about the smog machine being down. Rob said he's been happy with the shop before and will still come back. Rick said they will make it up to him on his next service done. Rob was thankful.
We are responding to your review, because I feel it was not a fair review.
You said our estimate was too high, even tho you said you didn't go get any other estimates from any other shops. We use the Mitchell parts and labor guide program, that a lot of other shops use. If you compare us to others for the same work, you would see that we are more then fair with our pricing.
Charles, you told us the estimate has too high because you were going to repair your vehicle yourself and it has going to be a lot cheaper.
I think it's unfair to review someone low because you're doing it yourself. We have workmans comp, liablity insurance, rent, tech training and about 7 different licenses we have to have to be in business, so doing your own work is going to be less expensive especially if you are not currently employed.
Dave was told by Linda's husband that it was better not to talk to her about the car, because she was mad and can be very short with people. Dave apologized many times to him for the defective water pump and replaced it quickly. Dave even replaced a burned out headlamp on their other car for N/C. Dave handled the problem very professional.
We're sorry you feel unhappy about the service done on your vehicle. We always strive to give everyone the best service possible.
To state the facts correctly, we didn't tune-up or fix a gas leak on the car. The service previously done and paid for by the old owner was a engine oil change, alignment, replace fuel filter, smog inspection, diagnose and repair a smog inspection failure of 3 emission hoses. We also flushed out the complete brake fluid system. We don't know what readings Meineke showed you, but it wasn't from your car. The brake fluid didn't need to be reflushed.
Our technician spend over 2 hours and multiple test drives, trying to get your car to duplicate the intermittent stalling, rough running problem you said happened multiple times. We changed you $48.00 (1/2 hour of labor time) for his time to scan the computer, checking ignition & fuel systems and vacuum leaks, trying to find something that could cause your symptons to accure.
We have FREE brake inspections, so we didn't charge you for the brake inspection and estimated the front brake work to be about $363.00. We told you about your cracked wiper rubbers and 3rd stop light out, which is a safety issue.
D & R Automotive
We know how busy you are, and we greatly appreciate the time you took to give us a review.
Thank you so much for taking the time to let us know how we are doing.
We appreciate your time and your business.