Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

704 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 3 days ago

Reviews


CI
Chris I.
Hilton, NY
Mazda 3
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/01/2017 Category: Service
Chris said the service was good but the pricing was more than he had expected.
This review was collected via phone interview by Customer Research Inc.

KM
Karen M.
Lakeside, CA
Chrysler Sebring
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2016 Category: Service
Karen said the business had good service and the people were nice. She went to them to have an inspection done, but she was told the belts were getting bad by a second opinion. They never told her that her belts were going bad.
This review was collected via phone interview by Customer Research Inc.

BS
Brad S.
San Diego, CA
Saturn Vue
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2016
Repair of warning light
D&R and I had a miscommunication regarding the warning light. All is good.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2016
Repair of warning light
I was sorely disappointed that your mechanics charged $105.50 for a diagnosis that couldn't identify that I needed a new radiator and water pump. I followed up at the dealership where they easily determined that the warning light was in fact for the cooling system.
When I asked for a discount on the diagnosis cost because the problem couldn't be determined by your technicians, it was denied. This was totally unsatisfactory. For these reasons I wish to be removed from any further emails and will not recommend anyone doing business with your establishment. I am saddened that your establishment has degraded so much since I began doing business with you many years ago.
Dave & R. from D & R Automotive responded on 02/19/2016

Hello Brad,
We at D&R Automotive are sorry for the miscommunication we had with you about a dash light coming on intermittently. Since the light wasn't on at the time you came in, we should have asked you to show us which light was coming on. If done we would have known then it wasn't the MIL (check engine) light, which we tested for, but the low coolant light coming on intermittently. D&R Auto strives for complete customer satisfaction at all times. We sincerely apologize for the miscommunition on our part.


SC
Sean C.
Santee, CA
Ford Ranger
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2015 Category: Service
Sean said the service was cool. A diagnostic was done to his vehicle and it was found out it was regarding a sensor. He found out it would cost about $230.00. Overall, he has done it himself for $50.00. He's not happy and he doesn't like it. It's called a DBSE sensor. The reason he wouldn't recommend this business is because he almost got screwed.
This review was collected via phone interview by Customer Research Inc.

CC
Charles C.
Santee, CA
Chevrolet Impala
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2014 Category: Service
Charles said he took his vehicle in for an estimate. The estimate was too high. He would not recommend this business because of this issue.
This review was collected via phone interview by Customer Research Inc.
Dave & R. from D & R Automotive responded on 10/14/2014

Hi Charles,
We are responding to your review, because I feel it was not a fair review.
You said our estimate was too high, even tho you said you didn't go get any other estimates from any other shops. We use the Mitchell parts and labor guide program, that a lot of other shops use. If you compare us to others for the same work, you would see that we are more then fair with our pricing.
Charles, you told us the estimate has too high because you were going to repair your vehicle yourself and it has going to be a lot cheaper.
I think it's unfair to review someone low because you're doing it yourself. We have workmans comp, liablity insurance, rent, tech training and about 7 different licenses we have to have to be in business, so doing your own work is going to be less expensive especially if you are not currently employed.


LK
linda k.
San Diego, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/21/2014
Install new alternator & water puump
Dave was one of the rudest men I have ever met. After 3 weeks I had to have my car towed back to D&R because of a "defective water pump" I never received an apology nor any contact with Dave. I was referred by AAA. What a disappointment.
Dave & R. from D & R Automotive responded on 10/31/2014

Dave was told by Linda's husband that it was better not to talk to her about the car, because she was mad and can be very short with people. Dave apologized many times to him for the defective water pump and replaced it quickly. Dave even replaced a burned out headlamp on their other car for N/C. Dave handled the problem very professional.


GB
Glen B.
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2014
Right on the mark, fairly priced.
Honest to a fault, thorough on the inspection, and very fair on price. Dave turned a $1200 tranny rebuild into a $220 bearing. Dave turned a $650 quote into a $450.

I'm 53 - driven hundreds of cars, half a million miles so I know good mechanics when I see 'em. D&R is the real deal man.
Dave & R. from D & R Automotive responded on 06/25/2014

Glen,
Thank you for your great review of D & R Automotive.
Dave, Rick & Ron


DE
Donna E.
Santee, CA
Buick LeSabre
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2013
Didn't address what we were there for
I purchased a car that had been tuned up and gas leak repairs as well as brake fluid flush. The gal I bought it from raved about D &R and that they did such a good job. And that she paid $800.00 to make the car right. I drove the car for less than 1000 miles. It had broken down multiple times. And then the brakes went out. Which was fine as it was a used car. We took the car to D&R told them of the gas smell, the brakes, and that the car would stop running after being run for awhile and runs rough. They said they couldn't duplicate the rough running. And that the brakes, and what they found wrong would be about $600.00 The charge to find out the brakes needed to be replaced was 48.00. I took the car to Meineke and they fixed the front and back brakes and flushed the brakes, for $350. Which D&R said they had done in two months before. I saw the reading. The brake fluid needed to be flushed again. (less than 1000 miles later). I would not recommend D&R. Instead of addressing the issues that the car had and I talked about, they told me I needed a light bulb and windshield wipers. Ron is nice. But there are other shops that do not charge so much and actually inspect brakes for free. I feel sorry for the lady who I bought the car from and who takes all her company and personal cars to D&R, she is paying way too much for the service that is given.
Dave & R. from D & R Automotive responded on 11/05/2013

We're sorry you feel unhappy about the service done on your vehicle. We always strive to give everyone the best service possible.
To state the facts correctly, we didn't tune-up or fix a gas leak on the car. The service previously done and paid for by the old owner was a engine oil change, alignment, replace fuel filter, smog inspection, diagnose and repair a smog inspection failure of 3 emission hoses. We also flushed out the complete brake fluid system. We don't know what readings Meineke showed you, but it wasn't from your car. The brake fluid didn't need to be reflushed.
Our technician spend over 2 hours and multiple test drives, trying to get your car to duplicate the intermittent stalling, rough running problem you said happened multiple times. We changed you $48.00 (1/2 hour of labor time) for his time to scan the computer, checking ignition & fuel systems and vacuum leaks, trying to find something that could cause your symptons to accure.
We have FREE brake inspections, so we didn't charge you for the brake inspection and estimated the front brake work to be about $363.00. We told you about your cracked wiper rubbers and 3rd stop light out, which is a safety issue. 

D & R Automotive


DW
Duane W.
Santee, CA
Nissan Murano
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Duane said other than the fact that he was told his vehicle is not repairable, he had a good experience. Dave is always good.
This review was collected via phone interview by Customer Research Inc.

RK
Rainer K.
El Cajon, CA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Rainer said he is always happy with the service.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
El Cajon, CA
Toyota Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Mike said this business is really professional, and got done what he needed. He enjoyed his experience there.
This review was collected via phone interview by Customer Research Inc.

ML
Mike L.
San Diego, CA
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Mike said the service was excellent, and he is very happy with everything this business did. The employees are knowledgeable, amazing, and everything they did was fantastic. The service was quick, done right, and at a fair price. It was an overall great experience. He could not be happier.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Alpine, CA
Lincoln Town Car
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Carol said she has gone to this business before and they are very honest.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Lakeside, CA
Ford Edge
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Chris said she liked this business, she trusted them.
This review was collected via phone interview by Customer Research Inc.

BT
Bryan T.
Santee, CA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Bryan said the service was good.
This review was collected via phone interview by Customer Research Inc.

TB
Tim B.
Santee, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Tim said his vehicles are running better than ever. He has used this business for almost 25 years, and absolutely recommends the facility to others.
This review was collected via phone interview by Customer Research Inc.

RJ
Rory J.
Santee, CA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Rory said the service was what he needed and the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JP
Jackie P.
San Diego, CA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Jackie said that the staff at the facility were very nice, provided her with a ride and maintained open communication. They were friendly and gave her great service.
This review was collected via phone interview by Customer Research Inc.

VA
Virginia A.
Lakeside, CA
Pontiac Torrent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Virginia said the business is great overall. However, he was frustrated with them for being closed on Sundays and Mondays. In addition, after the service the check engine light has come back on. The issue may be just the gas cap though.
This review was collected via phone interview by Customer Research Inc.

KM
Kathy M.
Lakeside, CA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Kathy said the business did a great job and they found things that needed to be done that she was not aware of.
This review was collected via phone interview by Customer Research Inc.