Visited with counter man in Owasso location and decided to pull outside wheels, flip them to the front and run on 4 until I could schedule and decide on new brand. Flip the outsides to the front (done it on the side of a road several times). Hour and a half later they tell me they have to dismount the tires and mount on the rims that are on the front since all 6 tires are not interchangeable... however I know the only difference is 2 of 6 rims are steel other than that they completely the same.
I explained that the tires on the back now are actually from the front (see brake dust) oh ok. 30 minutes later they come back saying company policy does not allow you to show up with 6 tires on a rig and leave on 4.
If they ever get this tire patched so I can leave I'll never come back to this location!
Been running dually' s my entire life and never had such a load of BS served. A dually is the same as a 4 wheel one ton. No difference driving on 4 vs 6 wheels other than the count. If you do not know say you do not know but don't try to sell me services or flat lie to me to make money.
I am extremely knowledgable and experienced with most every aspect of an automobile. I purchase services and products with Tate Boys as it saves me time and it supports the local economy. I will definitely reconsider my service and product provider in the future!
You lost a very dedicated customer that day.
today I can put you on the schedule tomorrow. I wasted 7 hours that day with my drive time. I gladly passed the humor on by paying in one dollar bills while oreileys paid me back with for a rental tool. When the owners were present on our past visit everything ran like a charm including atmosphere. Not the typical experience for Tate Boya I'll go back to Hessellbeim.
Thanks for your review and for taking the time to speak with us on the phone about this. Again, we apologize for letting you down. We are thrilled that you are giving us the chance to make it right. We strive to make all customer experiences exceptional, and we will make sure to deliver this kind of exceptional service when you return.
We are sorry for our failure with your oil change. We should have made sure the work we did would not cause you any trouble when you left our store. We know you have choices when you shop, and hope that you would consider letting us earn your business (and trust) again in the future. If there is ever anything we can do, please give us a call.
Thank you for your wonderful comments! We're happy to have met your needs. We look forward to helping again in the future!
I usually try to be very patient and understanding but this was a pretty big blow
To my confidence in them. Come on guys! I am going to have to purchase tires in the next few months and this makes me wonder if I should do business elsewhere. And one BIG recommendation I have is that you need to get seat covers to keep the grease stains from getting on seats. You put mats down on the floor but this is the second time my seats have gotten grease on them. But this time I can't get it out!