Tate Boys Tire & Service Owasso

Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

826 Reviews

97% Would Recommend
Latest Review 3 months ago

Reviews


MS
Michael S.
Oologah, OK
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/26/2018
Not the place it use to be
This use to back a great place with excellent service. NOT any more. It use to be, if you needed and oil change and tire rotation you could wait and you’d be in & out the door in 30 to 45 minutes tops. My wife is there right now and she finally got a friend to come and save her because she’s been there 1hr & 20 min. & her van still hasn’t been pulled into the garage. Last month I had an oil change and it took over to hours to get back out the door. Service use to be everything to Tate boys but now they don’t care how long you gotta wait.

LD
Luke D.
Owasso, OK
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/14/2017
SLOW
Went to Tateboys for a low tire. Two hours later I'm sitting in the lobby. ARE YOU KIDDING ME!

DL
Daniel L.
Owasso, OK
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/14/2017
Good place need better service writer
I've been going to Tateboys for about four years. Bought several sets of tires, had brakes done etc.. Always had a good experience. But this time I had the misfortune to meet Hunter a service desk employee there. I had dropped the car off today to get a low tire checked. Thing is I had it in there yesterday for the same thing (twice). Both times I was told they couldn't find any leak. So today i was less than happy to go back a third time for the same thing. After an hour of waiting I asked Hunter what the hold up was. He said there where three nails in the tire. I said three nails that they misses twice? Seriously I told he they need to STEP it up I needed to go. So Hunter replies they can just leave the nails in it and put it back together and I can go. Well that pissed me off. So after four years of doing business with Tateboys Hunter drives a customer away. Good Job.

JS
Joseph S.
Collinsville, OK
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/04/2017
unimpressed!
Could not be more disappointed. Was told they would top off all fluids, they did not. Had to fill washer fluid today 7/4/17. Oil had been spilled on engine and just wiped off. Worst of all they have over filled my oil. Sorry Tate Boys (and i do mean boys) I wont be back. I also work retail in Owasso and will not recommend you to anyone. my invoice # is 4144084.

TT
Tim T.
Claremore, OK
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2017
Shady
Had a leak on right front tire of dually after some road trash bit me. Wasn't sure what brand tire I wanted to go back with.
Visited with counter man in Owasso location and decided to pull outside wheels, flip them to the front and run on 4 until I could schedule and decide on new brand. Flip the outsides to the front (done it on the side of a road several times). Hour and a half later they tell me they have to dismount the tires and mount on the rims that are on the front since all 6 tires are not interchangeable... however I know the only difference is 2 of 6 rims are steel other than that they completely the same.
I explained that the tires on the back now are actually from the front (see brake dust) oh ok. 30 minutes later they come back saying company policy does not allow you to show up with 6 tires on a rig and leave on 4.
If they ever get this tire patched so I can leave I'll never come back to this location!
Been running dually' s my entire life and never had such a load of BS served. A dually is the same as a 4 wheel one ton. No difference driving on 4 vs 6 wheels other than the count. If you do not know say you do not know but don't try to sell me services or flat lie to me to make money.

RC
Richard C.
Owasso, OK
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2017
Overfilled and unchanged oil
Took our van in to be service before my wife left on a trip. Got the van home it was leaking oil. Called them took it back down there. They got it in like they said. I told them it's over pressuring the oil. I drive truck and have to do at least two pretrips a day. I know how to check the oil. Said the oil pan needed to be cleaned. Yeah ok.... I pulled a Littlr over a gallon out of the oil system to bring it were it should have been to being with. And it was black(used) oil with a red tint. They just filled it with five more quarts..... I don't know if the filter has been changed or not due to Toyota metal canister design.... Taking to the dealer from now on. Never had a problem before this....

JS
JACOB S.
Owasso, OK
RAM Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2016
Quality Issue
I brought in some tire sensors that needed to be moved from one set of wheels to another. They all worked when I took the wheels off a week prior. When they moved them they told me that one of them was not working. I believe that the technician damaged it when he was moving it. Now it's going to cost me another $100.

AE
ANN E.
Claremore, OK
Chrysler Pacifica
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2016
Could've been a better experience.
Was asked if I wanted a sensor in my tire replaced and I said no. Spent $700 on new tires and was harassed about getting a protection plan after saying no thanks 3 times. Then while checking out was told receipt would be emailed to me. Later that day I checked the receipt and found that they went ahead and replaced the sensor I said not to do and of course was charged for. Of course I'm sure the old one was tossed so not much I can do about that.

JH
JOHN H.
Collinsville, OK
Chevrolet Silverado
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/30/2016
Shameful and Dishonest Sales Tactics
For the past several years I have gladly purchased tires and services from Tate Boys in Owasso. I have continued to use them to service my vehicle because it saves me time but mostly because there has never been an instance where I have been mislead or felt manipulated into a purchase. This changed during my last visit on 03-24-2016 when I had my vehicle serviced at the Owasso location. I was deliberately mislead and ultimately lied to concerning a service my vehicle "needed". In the past I have dealt with the same couple of salemsmen that have treated me with honesty and integrity but this instance was much different! This "new face" deliberately lied to me and then tried to cover that lie with another lie. It was very shameful for him and Tate Boys!
I am extremely knowledgable and experienced with most every aspect of an automobile. I purchase services and products with Tate Boys as it saves me time and it supports the local economy. I will definitely reconsider my service and product provider in the future!
You lost a very dedicated customer that day.

TA
TESS A.
Owasso, OK
Chevrolet TrailBlazer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/26/2016
Great customer service
The customer service was amazing. Unfortunately the flat we went to get fixed deflated the next day. We went to a different place to fix our flat.

LP
LEVI P.
Talala, OK
Jeep Wrangler
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2015
They forgot about us
We dropped off the Jeep to have the brakes looked at and the oil changed. We dropped it off before 1:00. at 4:00, we called to check on it. They said they had changed the oil but would have to call us back about the brakes. They hadn't even looked at them. 15 minutes later, they called to say we needed new pads and rotors. I suspected they may have waited that long so I couldn't take it elsewhere for a 2nd opinion. I received excuses rather than a true apology.

DH
DAVID H.
Tulsa, OK
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2015
Unprofessional, incorrect work
I went in to have my alignment done over a month ago, immediately noticed the steering wheel was not centered! If I straightened the wheel, my car would turn! Took it back in to have it corrected, now it's riding/driving the same as before I took it in for the alignment! So, unhappy!! A man even said he drove it, said "I gotcha taken care of, & that the camber had been done, but not the toe.". WOW!! REALLY?? Maybe if people like myself with solid work ethics, a conscience, & experience in auto mechanics, were working there, instead of "more educated", bachelor degree having people, the work would be done CORRECTLY, THE FIRST TIME!! Gas (not to mention other wear & tear) isn't free! I used to take my GP in there all the time, had no issues. Sure, this car's a little banged up right now -I just bought it- it's a PROJECT, & I THOUGHT I'd start the rebuilding process with Tates, but after this stint of experiences, I'm a little unsure!

RM
Richard M.
Owasso, OK
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2015
not sure
I brought my truck in for a oil change,they did it quickly, but when I got home I checked my oil and noticed it was over full,so I called them and they said bring it in and they would take care of it. I haven't had a chance to bring it in, but in the meantime I drove it on the highway for about 25 miles and started getting blow by and smoke from the oil coming out of engine , I had to rush home and I drain off almost 2 quarts of oil to bring it down to the full mark,this made me late for work so I am not too happy with them. Point here is,if they can't do one of the simplest jobs on a vehicle, how can I trust them to do brakes etc,I could change oil when I was 9 years old and do it right.plus they put my oil filter on so tight I can't get it off.

MM
MATT M.
Talala, OK
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2015
Shop boys suck.
I like to run casterol oil in my truck they always act like they put it in but charge me for the cheap stuff and I don't think there really putting what I want in there. They also right down my next oil change mileage wrong a lot and I'm starting to lose trust in there work. The front desk guys are always nice but I'm about to take my business else where. I have recommend a lot of people to you for tires but I'm about to stop that also. I'm gana put no on recommendations until I see a change. They get one more chance with me..

DM
DALTON M.
Collinsville, OK
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/14/2015
Estimates time to do work is not accurate
Two different attempts to have an alignment on the same day 6/11/15 started at 10:00 am waited an hour for an empty rack they put it on the rack waited another hour no one touched the truck, we told the sales guy to take it off the rack we couldn't wait anymore for no one to work on the truck. I came back at 3:00 which I called and was told the rack was open I would be first in line NOT I had three people in front of me that we're having tires put on and aligned. They should of told me that on the phone I waited 3 hours. I left right before closing. I realize the guys are busy I would prefer to make an appt or leave it and pick up the next morning. Although I overheard someone that did that and they never touched their automobile all day. Sometimes you just have to tell people it won't be possible to fit you in
today I can put you on the schedule tomorrow. I wasted 7 hours that day with my drive time. I gladly passed the humor on by paying in one dollar bills while oreileys paid me back with for a rental tool. When the owners were present on our past visit everything ran like a charm including atmosphere. Not the typical experience for Tate Boya I'll go back to Hessellbeim.
Brian C. from Tate Boys Tire & Service Owasso responded on 06/18/2015

Thanks for your review and for taking the time to speak with us on the phone about this.  Again, we apologize for letting you down.  We are thrilled that you are giving us the chance to make it right.  We strive to make all customer experiences exceptional, and we will make sure to deliver this kind of exceptional service when you return.


AH
AMY H.
Owasso, OK
Ford Explorer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2015
Car has never run the same
I was completely disappointed. Went in for an oil change and my car has never run the same since. I only got a block from the place when my car completely shut down. They did tow it back for me. They reported it was the air filter.....my advice is take your car to the dealership for all care

DB
DIANNA B.
Collinsville, OK
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2015
2006 GMC Envoy
Service was great and very quick.

CR
CRISTA R.
Nowata, OK
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2015
Excellent service
Excellent service and fast

MM
MARY M.
Owasso, OK
Cadillac SRX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2015
Normally a great place that I recommend to friends. Not this time!!!
We brought our car in because it was making a roaring noise going down the road. You replaced one of our hub bearings for $500, and the noise is not only still there, it could possibly be even worse now. I was told for another $500 they can replace the correct hub bearing, and the noise should go away this time. If this survey is truly read by management, lets see if someone from Tate Boys calls us to discuss the issue. Thanks.

CT
CAROLYN T.
Owasso, OK
Toyota Sienna
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2014
Are they real mechanics?
Even though the customer service was good, the problems I had with my vehicle was never resolve. I felt I paid for nothing.
Brian C. from Tate Boys Tire & Service Owasso responded on 11/25/2014

Thanks for speaking with us on the phone Carolyn.  We appreciate you bringing your vehicle back to us so that we can address this and make sure everything is as it should be.  We look forward to getting this resolved and corrected!