ReScore Reviews™ (3)
Bill, I'm sorry that you left our shop feeling this way, that is not our intention. We are more than happy to go above and beyond for our customers. Unfortunately in your situation, the project car your working on has major frame issues. It is our DUTY as a responsible repair facility to inform our customers of making adjustments to the vehicle that are unsafe. The specs you requested, would make the vehicle unstable ,and unsafe to drive. That is why we recommended a frame shop. I stand behind our work and pricing, and will go to any length to explain that. I urge you to bring your vehicle to a frame shop and after it's properly fixed we would gladly align it to the correct specs for you. We truly appreciate your business, and hope to be of help to you in the future.
We are glad that someone was able to figure out a way to correct your issues.
Nick, please call us so we can re-investigate this concern for you. It is important to us to get your problem corrected as soon as possible.
Michael, we would like the opportunity to further discuss this repair with you. Please contact me via phone to arrange a re-assessment of your situation. We are as interested in getting your vehicles problem corrected as you are.
Thank you for your response!
Thank you, Joann!
It was a pleasure to have you as a customer. We greatly appreciate your response as well.
Thank you for the response. It was a pleasure to be of service to you. We appreciate your appreciation for the work that was done.
Keep in mind.. we are here for you and all your vehicles maintenance and service needs. We do it all at O'Neills'.
I can't thank you enough for your patience and understanding while we sorted out the problem, and I'm glad our follow up inspection was able to discover it. Rare as these instances are, we take a lot of pride in making sure things are addressed promptly. Don't hesitate to call if there are any further concerns. You know we will back up our work, whatever the cost.
Business Manager / Technician
Thank you Jake. It was too bad that the required parts were so prohibitvely expensive, you know it's bad when we are shocked at the cost as well.
Good luck with replacing that car. If you are looking used, don't forget to call us to inspect it prior to purchase!
Business Manager / Technician
Thank you for taking the time to respond. We firmly believe in keeping our customers informed during the time their vehicle is in our care. We know full well how stressful it is do be with out ones wheels.
We thank you for your response. It is very educational. Many are not aware that dealerships do not follow "OEM" recommendations. We are glad we could be of service to you. It brings us great joy when ever you visit us with your vehicles. Your verbiage about dealerships is quite impressive. I am sure your Mom is very proud of you.
We are sorry that your Subaru took longer then we anticipated it would. Not very often we have a "problem vehicle child". Or Gremlins.. We appreciate your recommending us to others. It was a pleasure working with you and again, we are sorry for the time that it took.