O'Neill's Transmission Service, Inc.

Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

572 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.6666667/5Overall Rating 3.6666667/5Overall Rating 3.6666667/5rating 3.6666667rating 3.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 26 days ago

Reviews


JC
Jeff C.
Grand Rapids, MI
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05/25/2018
Complete Trust in O'Neill's
This is the second time this year that I have had quite major repairs done on my two Honda Odyssey mini-vans. One van needed a tranny replacement and the other van needed a lot of front end work. Both times I have found all of the guys - front office and techs - to be very considerate and honest. Especially this last time when they could have easily recommended a couple thousand more in repairs but explained that the fears i had were not warranted. The struts were fine for quite a few more miles and it was not time to work on the tranny on this one. Another shop in town had recommended these repairs when I had some tire work done... hmm... I knew I could trust O'Neill's and am glad I can. Both vans run beautifully and I know they are well diagnosed for any foreseeable needs.

JT
Juanita T.
Hudsonville, MI
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05/24/2018
Outstanding!
Not enough words to describe the level of commitment & expertise Jody Wierenga brings to the shop. His professionalism, knowledge, honesty & responsiveness exceed all expectations. I could not be happier with my experience at O’Neill’s & I guarantee you will be too. Thank you for all the hard work you did on my vehicle Jody!

BL
Bryn L.
Grand Rapids, MI
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Bryn said they did a good job and she was satisfied with the experience.
This review was collected via phone interview by Customer Research Inc.

GV
Gary V.
Grand Rapids, MI
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017
broken AC
commitment to excellence

TK
Tony K.
Grand Rapids, MI
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2017 Category: Service
Tony said they took plenty of time to explain the problem and to let him know why they could not fix it. He really appreciated talking to the manager and his son regarding the issue with his vehicle. They also provided him with great information regarding why the repair could not be completed.
This review was collected via phone interview by Customer Research Inc.

DS
Denny S.
Dewitt, MI
Buick Rendezvous
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2017 Category: Service
Denny said he heard about the business through his son and he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AB
Abigail B.
Grand Rapids, MI
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2017 Category: Service
Spoke with Douglas. He said he appreciates their honesty, the evaluation of the vehicles and the way they handle service.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Alto, MI
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2017
Expert honest assessment.
As usual, with O'neills we get superb diagnosis in a timely fashion. The ability to send and receive text messages assuring we are always in the loop is a superb new service feature!

DD
Debbie D.
Grand Rapids, MI
Ford Econoline
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Debbie said this business was honest about what needed to be corrected and their prices were reasonable.
This review was collected via phone interview by Customer Research Inc.

RL
Rodney L.
Kentwood, MI
Lexus LS 400
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
Rodney said this business was up-front with him, they were quick and prompt.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Grand Rapids, MI
BMW 525xi
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2017 Category: Service
John said his experience was good and his vehicle is working fine.
This review was collected via phone interview by Customer Research Inc.

JH
Jack H.
Grand Rapids, MI
Ford Econoline
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2017 Category: Service
Jack said the business was very prompt and efficient. He is happy with the work they did and the price was good.
This review was collected via phone interview by Customer Research Inc.

KA
Kieth A.
Grand Rapids, MI
Buick Regal
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2017 Category: Service
Kieth said they're good, honest, knowledgeable and very friendly.
This review was collected via phone interview by Customer Research Inc.

TP
Tom P.
Michigan
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2017 Category: Service
Tom said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

JR
Joyce R.
Ada, MI
Acura RDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2017 Category: Service
Joyce said everyone at this business was very helpful.
This review was collected via phone interview by Customer Research Inc.

GD
George D.
Michigan
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2017 Category: Service
George said he had the best transmission experience with the business. They were great and he was confident he spent his money at the right place.
This review was collected via phone interview by Customer Research Inc.

DN
David N.
Grand Rapids, MI
Kia Sorento
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2017
Impressive!
Grateful to find Oniells ! They took the time to do a thorough analysis and accurately diagnosed my transmission problem. It now works perfectly and I would recommend them to anyone. Rare to find a shop that goes the extra mile. Oneills surely does

SK
Scott K.
Grand Rapids, MI
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2016
Great Service!
Great service. Always considerate, friendly, and honest.

BS
Bob S.
Grand Rapids, MI
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016
Thanks for being a place of honesty and integrity.
We have been coming here for several years. We have experienced outstanding technical expertise and customer service. They are honest and keep you informed of the repair process. This is a place of high integrity. We highly recommend O'Neill"s without any hesitation!

LJ
Lee J.
Grandville, MI
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2016 Category: Service
Lee said this business is good at providing information regarding service on his vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review