Tate Boys Tire & Service Bartlesville Downtown

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

449 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 7 months ago

Reviews


TK
Trackman K.
Independence, KS
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2018
Very Poor Customer Service
Takes in excess in 2 hours or more when you make an appointment to have new tires put on. Radio ads brag how quick service is a reason to go. More fake news but now on the radio.

KJ
KATHY J.
Owasso, OK
Nissan Murano
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2016
Grease inside car
I dropped my car off for an oil change. The person at the counter was extremely nice and helpful. However, when the service was complete, I picked up my car and there was grease on the arm wrest, steering wheel, driver door and the back of the passenger's seat. I had to take my car and get it cleaned. The place is very convenient to my place of business; but, I will not be using Tate's again. They should be proud of their work and sadly they are not.

DG
DOUG G.
Bartlesville, OK
Kia Optima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2015
Awful Experience
$50 for a $20 belt? $95 in labor to replace it that took 10 minutes? Oil change with tire rotation and didn't rotate the tires? I'm out and will tell everyone!!!

TS
TRACY and JENNIFER S.
Dewey, OK
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/20/2015
Not me
I do not have a crV

SH
SCOTT H.
Bartlesville, OK
Buick LeSabre
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2014
did not take me seriously
I took it in twice to see about vibration in car. Alignment shop told me tires are out of round. Tate's denies this. Claimed that balancing tires took care of problem. It did NOT take care of it.

JH
JIM H.
Bartlesville, OK
Ford Explorer Sport Trac
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2014
brake work
have had my truck i n for brake service at least 6 times. brakes still rub and squeak.

V
Valued Customer
Bartlesville, OK
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/06/2014
not trustworthy
not sure why Chuck would tell our employee that we needed to look at getting new tires these tires have only 23000 miles on them. As well they have a tread depth of .240. You have to be able to trust a mans word
Brian C. from Tate Boys Tire & Service Bartlesville Downtown responded on 03/27/2014

Thanks for speaking on the phone with us about this, and for clearing up the miscommunication.  We are always looking out for our customers best interests, and look forward to serving you again.


JL
JASEN L.
Bartlesville, OK
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/26/2016
Poor service
Loose wheel and did not check tire pressure when asked after tires were rotated

HW
HEATHER W.
Wann, OK
Jeep Commander
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/06/2013
Does NOT back products sold
I purchased 4 tires 12/21/2010, rated for 65k miles, I have 37k on them, and they have low tread. I was told they should last a while, but I did not feel safe and purchased two new replacement tires. I was offered $10 per tire for my premature worn tires.
Brian C. from Tate Boys Tire & Service Bartlesville Downtown responded on 01/23/2014

Heather --

Thank you for being our customer.  We know you have choices when you shop, and we appreciate you placing your trust in us.  

We're sorry you weren't completely satisfied with the wear life of tires.  We know how frustrating this can be when the tires don't get as many miles as possible.

We offer many services to make sure that all the tires our customers purchase from us reach their intended life.  With every tire purchase from Tate Boys, customers get free tire rotations and free tire balancing.  We also do free wheel alignment checks to protect your tire investment and ensure the tires won't wear pre-maturely due to misalignement.  Customers are also given free flat repairs with every tire purchase.

We look forward to helping you again in the future.


JM
JONA M.
Copan, OK
Jeep Wrangler
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/04/2013
brake job was ok,but oil change Not!!!
Had to have service Guy come to my home,because they failed to put o-ring in my oil filter,I lost 5 qts of oil on the way home!!!!!!! In my brand new jeep!!!#nothappy!!!! THANK YOU MATT JONES FOR MAKING A HOUSE CALL!
Brian C. from Tate Boys Tire & Service Bartlesville Downtown responded on 01/23/2014

Jona --

Thank you for being our customer.  We are so sorry for the inconvenience this caused you.  We hope that our employee Matt was able to help take care of the problem fully when he made the house call.  We look forward to servicing your vehicles in the future.


KC
KURT C.
Bartlesville, OK
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016
Great customer care
The folks at Tate Boys are really interested in being the BEST. I admire the drive and tenacity of this group to solicit feedback and act on it.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2016
Full synthetic - not running Kendall
I was disappointed that a local business is not providing acces to the PHILLIPS 66 / Kendall brands of lubricants. Even when I requested that they find that brand the sales person did not seem interested in helping me out. Also, I found it very distracting that the sale person had so much "dip" in his mouth he could hardly talk.
Brian C. from Tate Boys Tire & Service Bartlesville Downtown responded on 07/25/2016

Kurt --

Thanks for speaking with us on the phone.  We appreciate you letting us know where we came up short.  Although we hate that we missed with you here, we are thankful you let us know so we can fix it.  We strive to make every customer experience outstanding, and we will learn from this and improve.  We look forward to helping you again in the future!


SH
SCOTT H.
Bartlesville, OK
Volkswagen Golf
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2016
Better than other times
You discovered that I as missing a lug bolt, which is good. However, this should have been addressed previously. I have not removed any wheels, so in all likelihood, one of your employees failed to put a lug bolt on (or else did not tighten it properly) previously. You took care of the problem on this trip, which is good.

Of course, there have been many issues at the Eastside store, which is why I seldom use them. One of your employees did not tighten the lug nuts on my nephew's pickup once, which nearly caused my parents a life-threatening wreck! So, I am always on high alert when I come to Tate Brothers. The downtown location gives better service than the Eastside store.

CS
CAROL S.
Dewey, OK
Mazda MPV
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/29/2016
car repair
My air condition now is barely working and it was working BEFORE I brought my van in to be serviced.

MB
MARY B.
Bartlesville, OK
Mercedes-Benz C280
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/01/2015
Same Tire Keep Going Flat
Service is friendly but I purchased 4 tires in August for a vehicle I don't drive much because it's a 2nd...but when I do want to drive it the same tire goes flat just by sitting in the driveway. It is such a hassle for me to get air pumped into the tire to drive the car over to Tate's for 'repair'. If tire goes flat for a 3rd time, I feel I should get a replacement.

JO
JOSH O.
Collinsville, OK
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/04/2015
Tire light still on!!!!!
Brought my car in due to my tire light ( low air pressure) being on and to go ahead and get a rotate and balance. My tire light was still on when I picked up my vehicle so I called to inform them and was told that the light will go off after about 4 miles or so. 60 miles later, the light is still on.

JL
JENNIFER/CHRIS L.
Bartlesville, OK
GMC Acadia
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2014
Incomplete job.
Went in because I had a low tire and when putting air in tires realized the last time they rotated them they did not sync the display in the car back to match the tires. So took it in and ask that they check all 4 tires air and then to also sync the tires. They said they checked them all and completed the sync; but after driving off realized that they way over inflated one tire and didn't inflate another one near enough. Had to have my husband fix the air after I got home which most people would have drove off and assumed they were all fine since they said they checked and fixed all of them. Glad I checked the display and used a tire guage to verify - I was not a happy person with the serice this time! I have also had a couple of other previous experiences also when they have told me they checked all of the tires and clearly did not. They did however get the tires synced to my display this time.

BW
BILLY W.
Chelsea, OK
Chevrolet Silverado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2014
Got in real quick good price but.......
When I woke up this morning I had a flat tire on the drivers side. I had 2 tires mounted an balanced yesterday and now one is going flat.

CH
CURTIS and SHERYL H.
Ford Cab & Chassis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2014
I like Tate's because of the convenient location and ability to charge and pay the next month
This time when I picked my truck up there is oil all over the mat and carpet in drivers floorboard . Not what I wanted to clean since the truck had just been detailed inside ::
Brian C. from Tate Boys Tire & Service Bartlesville Downtown responded on 03/08/2014

Mr. & Mrs. Howard --

Thank you for coming back in so we could correct the problem.  We apologize for our mistake.  We never want a customer to leave without total satisfaction.  We look forward to serving you again in the future.


TD
TIMMY D.
Bartlesville, OK
Chevrolet Silverado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/13/2014
great no appointment needed kinda place
where do i start! I was mad at the TateBoys for some time due to a tire mishap at the bartlesville store on the highway! I was told to buy a new tire due to a manufacture defect! So i went to the downtown store and got it all covered thanks to Drew(you guys need to get him back) plus he even got me a new rim that was cracked from the factory. So I don't go to the 75 store! The oil change was fast and I have no complaints besides not resetting the oil life indicator!
Brian C. from Tate Boys Tire & Service Bartlesville Downtown responded on 01/23/2014

Timmy --

Thanks for being our customer.  We are so glad Drew was able to help resolve the previous problem.  We are also pleased that we were able to quickly perform the oil change and tire rotation on your last visit.  Sorry we didn't get the oil life indicator reset properly - that is something we always strive to do and we are sorry we fell short of meeting your expectations on this.  We look forward to servicing your vehicle again soon.


JL
Jasen L.
Bartlesville, OK
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2016
excellent service.
I was told they would find me a new stock rim for my pickup when I bought a set of tires since one of them were bent. They put my new tire on spare rim.a and did the alignment. I still haven't heard nothing.