Tate Boys Tire & Service Bartlesville Downtown

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

449 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 7 months ago

Reviews


TK
Trackman K.
Independence, KS
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2018
Very Poor Customer Service
Takes in excess in 2 hours or more when you make an appointment to have new tires put on. Radio ads brag how quick service is a reason to go. More fake news but now on the radio.

KC
KURT C.
Bartlesville, OK
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016
Great customer care
The folks at Tate Boys are really interested in being the BEST. I admire the drive and tenacity of this group to solicit feedback and act on it.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2016
Full synthetic - not running Kendall
I was disappointed that a local business is not providing acces to the PHILLIPS 66 / Kendall brands of lubricants. Even when I requested that they find that brand the sales person did not seem interested in helping me out. Also, I found it very distracting that the sale person had so much "dip" in his mouth he could hardly talk.
Brian C. from Tate Boys Tire & Service Bartlesville Downtown responded on 07/25/2016

Kurt --

Thanks for speaking with us on the phone.  We appreciate you letting us know where we came up short.  Although we hate that we missed with you here, we are thankful you let us know so we can fix it.  We strive to make every customer experience outstanding, and we will learn from this and improve.  We look forward to helping you again in the future!


JL
JASEN L.
Bartlesville, OK
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/26/2016
Poor service
Loose wheel and did not check tire pressure when asked after tires were rotated

KJ
KATHY J.
Owasso, OK
Nissan Murano
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2016
Grease inside car
I dropped my car off for an oil change. The person at the counter was extremely nice and helpful. However, when the service was complete, I picked up my car and there was grease on the arm wrest, steering wheel, driver door and the back of the passenger's seat. I had to take my car and get it cleaned. The place is very convenient to my place of business; but, I will not be using Tate's again. They should be proud of their work and sadly they are not.

SH
SCOTT H.
Bartlesville, OK
Volkswagen Golf
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2016
Better than other times
You discovered that I as missing a lug bolt, which is good. However, this should have been addressed previously. I have not removed any wheels, so in all likelihood, one of your employees failed to put a lug bolt on (or else did not tighten it properly) previously. You took care of the problem on this trip, which is good.

Of course, there have been many issues at the Eastside store, which is why I seldom use them. One of your employees did not tighten the lug nuts on my nephew's pickup once, which nearly caused my parents a life-threatening wreck! So, I am always on high alert when I come to Tate Brothers. The downtown location gives better service than the Eastside store.

DG
DOUG G.
Bartlesville, OK
Kia Optima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2015
Awful Experience
$50 for a $20 belt? $95 in labor to replace it that took 10 minutes? Oil change with tire rotation and didn't rotate the tires? I'm out and will tell everyone!!!

JO
JOSH O.
Collinsville, OK
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/04/2015
Tire light still on!!!!!
Brought my car in due to my tire light ( low air pressure) being on and to go ahead and get a rotate and balance. My tire light was still on when I picked up my vehicle so I called to inform them and was told that the light will go off after about 4 miles or so. 60 miles later, the light is still on.

SH
SCOTT H.
Bartlesville, OK
Buick LeSabre
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2014
did not take me seriously
I took it in twice to see about vibration in car. Alignment shop told me tires are out of round. Tate's denies this. Claimed that balancing tires took care of problem. It did NOT take care of it.

JH
JIM H.
Bartlesville, OK
Ford Explorer Sport Trac
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2014
brake work
have had my truck i n for brake service at least 6 times. brakes still rub and squeak.

V
Valued Customer
Bartlesville, OK
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/06/2014
not trustworthy
not sure why Chuck would tell our employee that we needed to look at getting new tires these tires have only 23000 miles on them. As well they have a tread depth of .240. You have to be able to trust a mans word
Brian C. from Tate Boys Tire & Service Bartlesville Downtown responded on 03/27/2014

Thanks for speaking on the phone with us about this, and for clearing up the miscommunication.  We are always looking out for our customers best interests, and look forward to serving you again.


HW
HEATHER W.
Wann, OK
Jeep Commander
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/06/2013
Does NOT back products sold
I purchased 4 tires 12/21/2010, rated for 65k miles, I have 37k on them, and they have low tread. I was told they should last a while, but I did not feel safe and purchased two new replacement tires. I was offered $10 per tire for my premature worn tires.
Brian C. from Tate Boys Tire & Service Bartlesville Downtown responded on 01/23/2014

Heather --

Thank you for being our customer.  We know you have choices when you shop, and we appreciate you placing your trust in us.  

We're sorry you weren't completely satisfied with the wear life of tires.  We know how frustrating this can be when the tires don't get as many miles as possible.

We offer many services to make sure that all the tires our customers purchase from us reach their intended life.  With every tire purchase from Tate Boys, customers get free tire rotations and free tire balancing.  We also do free wheel alignment checks to protect your tire investment and ensure the tires won't wear pre-maturely due to misalignement.  Customers are also given free flat repairs with every tire purchase.

We look forward to helping you again in the future.


JM
JONA M.
Copan, OK
Jeep Wrangler
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/04/2013
brake job was ok,but oil change Not!!!
Had to have service Guy come to my home,because they failed to put o-ring in my oil filter,I lost 5 qts of oil on the way home!!!!!!! In my brand new jeep!!!#nothappy!!!! THANK YOU MATT JONES FOR MAKING A HOUSE CALL!
Brian C. from Tate Boys Tire & Service Bartlesville Downtown responded on 01/23/2014

Jona --

Thank you for being our customer.  We are so sorry for the inconvenience this caused you.  We hope that our employee Matt was able to help take care of the problem fully when he made the house call.  We look forward to servicing your vehicles in the future.


MV
Michael V.
Bartlesville, OK
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Great Service
I am a long time customer of the downtown location. Service has been consistently excellent. They have been servicing both our vehicles for all our routine tire rotation and oil changes. They always stand behind all their products including tires and batteries.

SR
Stephen R.
Bartlesville, OK
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Best in Bartlesville
I just bought a truck used in town and had a recall elsewhere in town. After they did their work it had a 'noise' in the rear. I put up with this and couldn't diagnose it and took it to Tate not trusting the other place because they have managed to make things wrong with my vehicle fixing something else before so Tate jacked it up right quick and two men spent quite a bit of time going over it jumping up and down, getting under and on both sides. I saw them drive it twice and they came back smiling and said they found it and it was a lose bolt on the right shock. Something I found odd because it was not lose before being serviced at the other place but they fixed it at Tates and then when I went to pay them for their time they didn't even take my money! She said she'd get me next time! So now you know why Tate Boys get all my tire biz for all four trucks we own and they service most of them also and for our friends and family! Take care of me I take care of you! Best in Bartlesville in my opinion!

ST
STEPEHN T.
Bartlesville, OK
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2016
Rotation of tires
Getting you in and out quick, and doing the job right

JJ
JULIE J.
Bartlesville, OK
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2016
It's close to home and they always get my car in
Great

RL
RONDA L.
Bartlesville, OK
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2016
I'm not treated like a dumb woman
The instant you step in the doors, your immediately greeted. They ask you what they can do for us & if us woman are not sure she are eager to find the source of the problem & fix it, then afterwards they explain in detail, to us women that don't know anything about cars, what all they did to resolve the problem. I have always been treated well & so that's why I keep going back to the business downtown.

CH
CANDIE H.
Nowata, OK
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016
Excellent
This was my first visit to Tate Boys and I was really amazed with the kindness of the staff and impressed with outcome of my car. They got it done within a timely manner. I was referred by my cousin and I really like that they are located close to my job. That really helped me. I thought that the price was fair and decent to have my van realigned.

FG
FRITZ OR MELISSA G.
Bartlesville, OK
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2016
Very Pleasant Experience
The gentleman who talked with me about my vehicle was courteous, friendly and helpful. He asked great questions to better understand my needs and never made me feel foolish or like he was trying to up-sell me.

JL
Jasen L.
Bartlesville, OK
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2016
excellent service.
I was told they would find me a new stock rim for my pickup when I bought a set of tires since one of them were bent. They put my new tire on spare rim.a and did the alignment. I still haven't heard nothing.