ReScore Reviews™ (1)
As you know from your wait while we attempted to remove this spark plug, we gave this an honest effort. It was in a tight spot and we were concerned that if we applied any more pressure the plug may break off or strip the threads in the head. We consulted with you about this concern and you agreed that we not go further with it. I had estimated the cost to be $20 to $60 to replace the plug when you called, saying it just depended on the time it took, saying there was probably a reason the previous shop had done the other 5 but not this one. I felt our charge of $20.95 was reasonable and we discounted our actual time spent on it since we were not successful.
I am glad to hear someone got it out without it breaking. If a refund would help make things right, I'd be glad to do that as we value your business. Just let me know.
Thanks for your kind words and great review. We appreciate your business!Jeff Peterson