Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

772 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 4 days ago

Reviews


HM
HERB M.
Winona, MN
Subaru Legacy
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/06/2017
Break job
I got an estimate for a front break job a couple of months before I took the car in. The estimate was about $350 so I set aside $400. I found out that they needed to replace the calipers and it would be $750 instead and that the breaks were off and couldn't be put back on. This gave me no reasonable choice but to authorize the extra work. They said that each caliper would cost over $150 each. RockAuto has low end calipers listed for $36 (after core). I was greatly disappointed that the original estimate didn't include calipers. I also feel that the parts markup is too high.

TB
TERESA B.
Winona, MN
Subaru Legacy
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/27/2015
Home town mechanics let me down
Really dissapointed in service, last visit had oil changed and both belts changed, mechanic said belts were ready to break, i guess i would have expected them to notice that prior to breaking. They put the rubber molding cover on wrong and it fell down and drug for a time before noticing it. Also, belt was put on with correct tension so i had to take car back. Very disappointed service, will be finding a new service station. Too bad.
Jeff P., Owner from Gordie's Towing & Repair responded on 12/30/2015

Hi Teresa. Thanks for taking time to discuss this situation with me yesterday. I think we came away with a better understanding  and it gave me a chance to tell you how much we care and to apologize for any miscommunication. Please use the free oil change certificate I'm mailing on your next visit.
I appreciate your business and look forward to regaining your faith in Gordie's!!

Jeff Peterson
Owner
507-452-3559

SO
Sydney O.
Winona, MN
Chrysler Sebring
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/14/2015 Category: Service
Sydney said her overall experience with this business was not good. She took her vehicle to this business and since then, it has been breaking down.
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner from Gordie's Towing & Repair responded on 12/31/2015

I attempted to reach Sydney. I believe the car was here just once. We diagnosed an engine noise as coming from the alternator. No further repair was done, why I don't know. I'd like to speak with her to find what her car is doing and to see if we can help her with the problem.

Jeff Peterson
Owner
507-452-3559
Jeff P., Owner from Gordie's Towing & Repair responded on 01/04/2016

I called her again and left a message offering to help in any way I can.

Jeff Peterson
Owner
507-452-3559

JF
Joy F.
Winona, MN
Subaru Legacy
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2015 Category: Service
Joy said the business told her if she started having issues with the steering wheel being tight, they would adjust it for her. Shortly after she left, she was having issues with it and when she took it back, they would not fix it for her.
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner from Gordie's Towing & Repair responded on 10/27/2015

I have attempted to reach Joy several times to discuss the issue. She has not responded. I suspect the concern was a belt adjustment, which we would have gladly done for her. I think there was a communication breakdown somehow.

Jeff Peterson
Owner
507-452-3559

DD
Darin D.
Winona, MN
GMC Yukon XL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/22/2015 Category: Service
Darin said his last incident with this business was interesting because they quoted him a certain labor rate, but then increased it by fifty percent when he brought his own parts in. He said he was not happy with them. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner from Gordie's Towing & Repair responded on 06/24/2015

Hi Darin. I can understand your frustration with the upcharge in the labor for you bringing your own parts. We offer an 18000 mile/18 month part AND labor warranty on our work when our parts are installed. The upcharge is to incent our customers to take advantage of that protection. I can tell you we've seen many cases where customer's parts have failed and they are frustrated when they have no warranty on their investment.
We value your business and hope you were at least glad to get your Yukon repaired on a Sunday. (The actual repair date was June 14th) If you have any questions, feel free to call me.

Jeff Peterson
Owner
507-452-3559

PL
PAUL L.
Winona, MN
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/26/2015
did not stand behind our truck after putting in a transmission.
Told us to go to the transmission repair man ourselves even though we paid gordies for the repair.
Jeff P., Owner from Gordie's Towing & Repair responded on 05/27/2015

Hi Paul. I first have to apologize. I didn't mean to put this issue off or skirt any responsibilty by asking your wife if the truck could be taken to the guy that did the trans rebuild. As you know, we had looked at it twice after you picked it up and could not duplicate the problem you were noticing. My hope was that you'd be better informed by speaking directly with him. I called him shortly after she left and asked him to keep me in the loop about the progress as I am committed to your satisfaction.
I didn't articulate that with your wife during our conversation. Looking back, perhaps I should have taken it over to him and not burdened you with that. I just want to stress that I wasn't washing my hands of the problem and can assure you the rebuilder and Gordie's will get this resolved.
Feel free to contact me anytime if you have a concern. Thanks for your business. Again, my apologies.

Jeff Peterson
Owner
507-452-3559

TT
TREVOR T.
Winona, MN
Volkswagen Passat
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/28/2015
Did oposite what was asked/explain
Told them two times now what type of oil I want in there... 5w-40 (used in full synthetic vw) told both times it would be put in my vehicle. Of course when I pick it up 5w-30 is in there. Usually not a big deal except my car is old and burns oil and I need to add oil every once in awhile and need to add some from the oil I already own. Don't tell someone what type of oil you will put in and then not do it, my receipt even says 40 but sticker says 30...
Jeff P., Owner from Gordie's Towing & Repair responded on 03/04/2015

Hi Trevor. As I said in my email, we would be happy to correct this error at no charge....just give me a call. This was an innocent mistake. Full synthetic Mobil 1 was put in your car, just 5W30 instead of the correct 5W40. I'm sorry about this.
Please give me a call so we can correct this. Thanks.

Jeff Peterson
Owner
507-452-3559

JS
JEREMY S.
Winona, MN
Nissan Murano
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/25/2014
Perhaps a more personal touch?
Thanks for asking. I felt I wasn't given much attention and quoted an excessive amount for my vehicle repairs at $1200 for 2 new front struts and sway bars?!! Actually, I only need one strut and my sway bars are fine. Real cost of $350+/-..

Keep it honest and a bit more friendly, I'd say. Make sure your techs are online with service and accurate diagnostics.

Make sure EVERYONE walking in the door feels completely taken care of during their time with you.

I know a few people that do that there....Gerry Kapsner and Adrian Lagace.

I've had oil changes and other repairs done by Gordies in the past. No problems there at all.



Again, thanks for asking.
Jeff P., Owner from Gordie's Towing & Repair responded on 12/03/2014

Hi Jeremy. I asked our service writer, Bob, about your estimate. Although doing just one strut was discussed as an option, and the $350 number is accurate, his suggestion was to replace both struts since they work together. The sway bar links were quoted because they often won't come off the old struts without cutting them off due to rust issues. Yes, they are ok now but would probably have to be replaced if the struts were replaced. We just wanted to be up front about that.
I'm sorry if that wasn't clearly explained when your vehicle was here. We appreciate your business. Feel free to call me or Bob if you have any questions.

Jeff Peterson
Owner
507-452-3559

EC
EVAN C.
Winona, MN
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2014
Great Owner, Caring Company
The owner took time to talk with me about the repairs and really helped me understand what was going on. With my initial review i think there was a lack of communication but after talking with the owner I understand the repairs much better and will most likely return to this company. The owner is an extremely caring guy, not just for the reputation of the company, but for the well-being of the customer. This shop is actually a pretty great place!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/05/2014
Expensive
Went in for simply break pads and walked out with much more. I couldn't tell you if all those things actually needed to be replaced (brake pads, arm, calipers and rotors and they wanted to fix more...) but a quick brake pad switch turned into what they wanted to be a $3000 fix. Ill probably try to find somewhere else next time or just go back home to do it. I've heard they take advantage of college kids but i guess you don't believe it until it happens to you. They did the work quickly just at a steep price.
Jeff P., Owner from Gordie's Towing & Repair responded on 04/11/2014

Hi Evan. Thank you for taking my call today so we could discuss your questions and concerns with this repair. It's a line often overused, but your satisfaction is very important to me and I hope you now feel more comfortable with what was needed and why. Thanks again, Evan. I appreciate your business.

Jeff Peterson
Owner
507-452-3559

DR
DALE R.
Scion xB
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/08/2014
Auto Maintenance/repair
Courteous, worked on requested items only, prompt. However, battery replacement was not completed properly--mounted crooked in holder, brackets for accelerator cable were not replaced where they attached to battery holder and firewall--just left dangling to flop around when driving. Ended up fixing that myself.

BM
BRITTANY M.
Winona, MN
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/21/2014
Too spendy
Way over priced

JS
Jenny S.
Winona, MN
Ford Explorer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2013 Category: Service
Jenny said they were friendly, but they were not able to finish replacing a spark plug. They told her it might break if they removed it, but another business removed it fine. She would not recommend them because they did not fix the spark plug and she still had to pay their bill. They did not replace any other spark plugs.
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner from Gordie's Towing & Repair responded on 11/23/2013

As you know from your wait while we attempted to remove this spark plug, we gave this an honest effort. It was in a tight spot and we were concerned that if we applied any more pressure the plug may break off or strip the threads in the head. We consulted with you about this concern and you agreed that we not go further with it. I had estimated the cost to be $20 to $60 to replace the plug when you called, saying it just depended on the time it took, saying there was probably a reason the previous shop had done the other 5 but not this one. I felt our charge of $20.95 was reasonable and we discounted our actual time spent on it since we were not successful.
I am glad to hear someone got it out without it breaking. If a refund would help make things right, I'd be glad to do that as we value your business. Just let me know.

Jeff Peterson
Owner
507-452-3559