ReScore Reviews™ (1)
Lance, let me start by saying I'm always troubled by an unhappy customer, although it's uncommon, but I'm caught off guard by your comments. Your daughter approved our diagnosis of the check engine light issue and the $94 cost to diagnose the problem. That was before 2:30 when we called you with the recommendation to replace the spark plug wires, which you approved for $481.35 total, as billed when we got done.
The labor charged for the plug wires replacement was for 1.8 hours, as per the industry flat rate. Our completion, and my call to let you know it was done at 4:45, was commensurate with that.
Your investment is backed by a nationwide warranty and the repair was done on a walk-in basis as a good faith effort to get the vehicle back to your daughter promptly and in good running condition. I feel we delivered as promised.
I sincerely value your business and if there is anything else I can address, please call me.