Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

705 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 2 days ago

Reviews


LP
Lyle P.
Winona, MN
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Lyle said he has known the business for 40 years. He appreciates the staff.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Winona, MN
GMC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Scott said the business has always been straight forward with him and they followed up on the oil change that he had. They are really thorough.
This review was collected via phone interview by Customer Research Inc.

DK
Daniel K.
Winona, MN
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2017 Category: Service
Daniel said it was a great experience.
This review was collected via phone interview by Customer Research Inc.

MD
Mellisa D.
Winona, MN
Pontiac Grand Prix
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2017 Category: Service
Mellisa said the staff told her that there was $800 and $900 worth of damage with the vehicle. They didn't know what they were talking about. They took money from her for looking at it, and it was just a fuse. They were not on the same page. She always does business with them, and this time they tried to rob her of a lot of money.
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner from Gordie's Towing & Repair responded on 10/04/2017

The car was towed in because it wouldn't start. After inspecting why the car would not start, we found the fuse for the fuel pump had not only failed but had melted that area of the fuse box. This is a common problem with GM cars and the fuse box needs to be replaced, which we recommended. We also found the car had a bad passenger rear wheel bearing and needed 2 tires. Melissa was charged one hour of diagnostic time and she declined the repairs recommended.

Jeff Peterson
Owner
507-452-3559

HR
HEIDI R.
Winona, MN
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2017
Oil change
Adrian did the oil change and found something that should be fixed - thank you!

MB
Michelle B.
Lewiston, MN
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2017 Category: Service
Michelle said the business was honest. The staff was trustworthy, and she didn't feel they would rip her off. She really liked it there.
This review was collected via phone interview by Customer Research Inc.

TM
Troy M.
Winona, MN
Acura Integra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Troy said this business was really dependable. No matter the day of the week or the issue, they are always really helpful and they have a good response time.
This review was collected via phone interview by Customer Research Inc.

SP
Spencer P.
Winona, MN
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
Spencer said he had no complaints on the pretty fast service.
This review was collected via phone interview by Customer Research Inc.

SW
Strand W.
Winona, MN
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
Strand said he is a repeat customer, and the business is convenient.
This review was collected via phone interview by Customer Research Inc.

PR
Patrick R.
Winona, MN
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017 Category: Service
Patrick said the business is good, efficient and quick. They have good prices.
This review was collected via phone interview by Customer Research Inc.

GP
GORDIE P.
Winona, MN
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017
Gordie's Towing and Repair
They always check everything when I have my car serviced, fluids, filters even the air pressure in my spare tire

TF
TRACEY F.
COCHRANE, WI
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017
Great Again
Called about prices on 4 tires and they for me into the schedule that same morning. On top of that I got a call shortly after they started installation asking if I still wanted the fourth tire since the tread was fine on one. It showed me that the guys at Gordies are not just out to make a quick buck, they want to get you in and out and taken care of in a very honest way.
Jeff P., Owner from Gordie's Towing & Repair responded on 08/10/2017

Hi Tracey. Thank you for taking time to share your experience and feelings. I passed on your compliment to Gerard and Graham, whom you dealt with.
Thanks for your business and trust. We appreciate it!!

Jeff Peterson
Owner
507-452-3559

WS
Wayne S.
Winona, MN
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017 Category: Service
Wayne said the staff at this business does a great job. He knows everybody here and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

AY
Aaron Y.
Winona, MN
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017 Category: Service
Aaron said they were very quick, efficient and honest.
This review was collected via phone interview by Customer Research Inc.

GM
Gaylord M.
Cochrane, WI
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Spoke with Linda. She said every time they go to the business, they get great service.
This review was collected via phone interview by Customer Research Inc.

BP
Brady P.
Winona, MN
GMC Sierra 1500
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2017 Category: Service
Brady said this business did not want to do the service and the staff was rude. Also, they did not call and apologize.
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner from Gordie's Towing & Repair responded on 08/05/2017

Our employee involved with Brady during his visit felt bad about how things went and took the initiative to call him shortly afterward to apologize before this review was posted. Brady accepted his apology and offered his own. I was personally under his vehicle while the conversation was had about our concern with being able to do the exhaust repair well. It ideally required some exhaust tools we didn't have and the conversation didn't go well. We declined to do the repair because we felt it would be in his best interest to have it done by another shop that had the right tools. I have since reached out to Brady to again apologize about the situation and he accepted my apology as well.
I value his business and am sorry we couldn't take care of his need this time.

Jeff Peterson
Owner
507-452-3559

IM
Isaac M.
Winona, MN
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017 Category: Service
Isaac said they were honest and good.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
New Richmond, WI
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2017 Category: Service
Bill said the business is helpful, knowledgeable, and courteous.
This review was collected via phone interview by Customer Research Inc.

JM
Jon M.
Winona, MN
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/21/2017
Lied To.
I pretty never write complaints, however this one pissed me off. I went to Gordies minnoco service station this morning on Huff St in Winona. I asked the guy at the front desk. I have a spare tire off a utility trailer that needs a valve stem, "what's it gonna cost me to have one put in?". "He said a buck & a half."He then looks at another guy & says "1.50 for a valve stem, right"? The other service guy says "yup". Thought that was cheap, probably a couple bucks labor, maybe. I know all ya do is squeeze the tire(don't have to take the tire off). knock off the old stem & pull another through ,and air it up. "My exact word were whats it gonna cost me?" I go to pay for it & the guys tells me $11.50 & tax. I can't even remember the exact total I'm so pissed. I said well, that's not what the guy told me he said $1.50 We'll yeah & $10.00 labor. I'm thinking For 4 mins worth the work"MY complaint is he simply lied when I said "whats it gonna cost me? I'm done with this service station & I will also find another place to fill by propane for my gas grill & smoker also.
Jeff P., Owner from Gordie's Towing & Repair responded on 07/21/2017

I was nearby when you walked in and asked how much a valve stem was and my employee answered that it was $1.50. When you asked how much it would be total, my employee said that it depends, we'd have to take a look at it, that some trailer tires have a tube in them. You asked if we wanted to take a look at it. When he realized you had it with you, the two of you walked outside to get it. I did not hear any of your conversation after that, but after reading your review I shared it with the two guys that dealt with you during your visit. Both said they never gave you a total price prior to collecting after the work was done. 
Looking back, we could have communicated more clearly. I apologize for our part in that. As to the $10.00 labor charge, I feel this is a fair charge for prompt service by a professional using a $10000 piece of equipment needed to do the job. We are known for our prompt attention to tire issues and are told by our customers that other shops sometimes can't even deal with a tire problem the same day. Your visit today was dealt with quickly.
If you still feel it is not fair, stop by on Monday and we can discuss it. 

Jeff Peterson
Owner
507-452-3559
Jeff P., Owner from Gordie's Towing & Repair responded on 07/24/2017

Hi Jon. Thanks for stopping by this morning so we could discuss this situation and better understand what happened. I hope you feel better about things, I know I do. Always good to part ways with a handshake. I appreciate your business.

Jeff Peterson
Owner
507-452-3559

MS
Matt S.
Minnesota City, MN
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2017 Category: Service
Matt said his own cousin did the work for him at this business.
This review was collected via phone interview by Customer Research Inc.